The Secrets to Effective Communication

Center for

Christian Life Enrichment

We b i n a r S e r i e s

Secrets to Eff ective Communication

center for christian life enrichment | 3100 dundee rd. ste. 102 | northbrook, il 60062 | www.cle.us.com

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About The Center for Christian Life Enrichment (CLE)

• Located in the northern suburbs of Chicago• 50+ years of experience and a decade of graduate

education between our 5 therapists• Emotionally-focused approach to counseling• Cutting edge blend of psychology and Christian

principles








Today’s Presenter: Andrew Mercer, M.A., LPC

• Therapist, speaker, and writer for the Center for Christian Life Enrichment

• Working with individuals, families, and couples to discover a greater sense of life purpose and meaning

• Leading dynamic growth-focused groups

• Avid runner

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This is for you•Have you ever been in the center of a conflict you weren’t aware of starting?•Have you ever reacted to someone more harshly than the situation called for?•Perhaps you’re like me and spend a lot of time guessing and anticipating what others are going to say or think•Have you ever been so upset by something little that you knew there must be more going on?

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First Secret- Learning how to Listen

•Listening is Active not Passive•Seek engagement and orient to aliveness

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• Notice what is and isn’t being said• Look for the two types of

communication-Verbal: What you hear-Non-Verbal: What you observe

What do you notice- are the two types of communication congruent? Different? Difficult to tell?







Second Secret- Hear with Positive Regard

•Unconditional Positive Reagrd defined•Complex skill that takes years to master•Looking at what people are about versus what they are doing •Positive regard in the workplace

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Secret Three- Respond in wisdom and in truth

•Thoughts Feelings and Actions are all important•Understand both the what and the how of any situation•Engage with yourself so that you can engage effectively with others•Learn to communicate at a process level

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Putting it all Together- Process and Content

•Content-based communication is: made up of knowledge, ideas, concepts, facts, beliefs and doctrines- all that which I associate with my thoughts in my head.

•Process-based communication is: based on what I am feeling in the moment- the truth of my heart as expressed through my feelings.

•We think of content as the thoughts we are communicating head to head and process as the feelings we are expressing heart to heart.

•Both are essential and vital to clear, effective communication. However, many of us are much more comfortable expressing out thoughts at the expense of our feelings.

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Content: HeadFacts, Opinions, Concepts,

Ideas, Thoughts, etc.

Process: HeartFeelings in the Moment.







Putting it All Together

Combining the three secrets to effective communication can lead to:

•Enhanced relationships•Quicker conflict resolution•Increased clarity in your life•Improved productivity at work•More satisfaction in life

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Next Steps

• Give us a call or email for a complimentary 30-minute consultation

• Questions about:o Counseling in general (is it right

for me?)o Fees & Insuranceo The content you heard today

• (847) 272-3684 (ext. 17 for Andrew)• [email protected]

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mailto:[email protected]








Center for


Christian Life Enrichment Staff

Richard BlueM.A., LCPC, NCC Clinical Director [email protected](847) 272-3684, ext. 14www.outoftheblueblog.usLinkedIn

Nancy RollinsM.S., LCPC, [email protected](847) 272-3684, ext. 13

Gabriela Caballero Cantú M.A., [email protected](847) 272-3684, ext. 15

Andrew MercerM.A., [email protected](847) 272-3684, ext. 17www.askmerce.com

Jon NotoM.A., [email protected](847) 272-3684, ext. 11www.johnnynoto.com



http://cle.us.com/

http://www.outoftheblueblog.us/




http://www.linkedin.com/in/richbluecle


http://www.johnnynoto.com/






The Secrets to Effective Communication

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Transcript of The Secrets to Effective Communication