1. 1. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Conversational IntelligenceTM Judith E. Glaser Chairman The Creating WE Institute CEO Benchmark Communications, Inc.
2. 2. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. HowWE Connect With Others!
3. 3. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. WHY Conversational Intelligence? I know that you believe you understand what you think I said, but Im not sure you realize that what you heard is not what I meant. - Pentagon Spokesman Robert McCloskey
4. 4. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Reality Gaps Create Uncertainty
5. 5. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Neuroscience of Human Behavior I - WE SHIFT FROM Power-over To Power-with
6. 6. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Itzhak Bentov (scientist, inventor, mystic, author) in Stalking the Wild Pendulum Q "If we could see into each others hearts. we would know our hearts beat with the same dreams!!!!!" https://www.youtube.com/watch?v=Wl2_k nlv_xw
7. 7. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. You Never ChangeThings by Fighting the Existing Reality To Change Something, Build a New Model That Makes the Existing Model Obsolete. Buckminster Fuller 20th Century Inventor &Visionary
8. 8. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. What do Humans & Rats have in Common? Copyright 2013. Benchmark/ The Creating WE Institute All Rights Reserved. CONVERSATIONAL PATTERNS
9. 9. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. What do Fish and Humans have in common? CONVERSATIONAL PATTERNS
10. 10. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Depends on the quality of the Which depends on the quality of the Which depends on the quality of the Getting To The Next Level of Greatness Everything Happens Through Conversation! - Judith E. Glaser
11. 11. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Unhealthy and Healthy TERRITORIAL VITAL I I & WE CONVERSATIONAL PATTERNS FOE FRIEND D N A
12. 12. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Advanced Neuroscience Template Genes Transcription Genes Regulatory Genes Epigenetics Neuroplasticity
13. 13. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Neurochemistry of Conversations Patterns The Creating WE Institute & Qualtrics; Published HBR Online March 2014 OPEN = Oxytocin CLOSED = Cortisol
14. 14. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. WHATS GOING ON INYOUR HEAD? Why Leaders Need to KnowThis Leaders are Coaches & Facilitators of Conversations!
15. 15. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. At the Moment of Contact Interaction Dynamics Sending & Receiving Fear Or Trust Conversational Rituals Create the Space Wisdom Integrity Strategy Empathy Foresight Insight Trust Fight Flight Freeze Appease Q DISTRUST TRUST
16. 16. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Conversational Intelligence Matrix Level III Transformational GROW Level II Positional NAVIGATE Level I Transactional CONNECT A S K T E L L Listening Listening Listening Listening ListeningListening
17. 17. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. CONVERSATIONAL IMPACT .07 seconds
18. 18. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. .07 Seconds At the Moment of Contact
19. 19. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Making the Invisible Visible! Territorial Instincts Vital Instincts Conversational Intelligence Dashboard Cortisol Oxytocin PROTECT Fight Flight Freeze Appease Distrust PARTNER Wisdom Innovation Strategy Empathy Foresight Insight Trust I-WE Listen to Connect
20. 20. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved.1986- 2015 Benchmark Communications, Inc./The Creating we Institute DOWN REGULATE UP REGULATE
21. 21. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Sean Corwin Glaser SEAN: Wait Mommy, you cant go because because - I have more words to say.. and more questions to ask .. MOMMY (Liz): Good night Sean. Mommy is done talking. MOMMY (Liz): laughing.. I know honey. We can talk more tomorrow.
22. 22. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. Conversational IntelligenceTM We dont usually remember what people said or what they did however Maya Angelou
23. 23. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. For More Information Contact: Judith E. Glaser,CEO Benchmark Communications, Inc. Chairman ofThe CreatingWE Institute 212 307 4386 - 917 864 8466 www.conversationalintelligence.com www.creatingwe.com
24. 24. Copyright 2015. Benchmark/ The Creating WE Institute All Rights Reserved. and its in all human beings We just need to learn to understand it and it! Conversational Intelligence is the intelligence for our times.