1. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Conversational IntelligenceTM Judith E. Glaser
Chairman The Creating WE Institute CEO Benchmark Communications,
Inc.
2. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. HowWE Connect With Others!
3. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. WHY Conversational Intelligence? I know that you
believe you understand what you think I said, but Im not sure you
realize that what you heard is not what I meant. - Pentagon
Spokesman Robert McCloskey
4. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Reality Gaps Create Uncertainty
5. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Neuroscience of Human Behavior I - WE SHIFT FROM
Power-over To Power-with
6. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Itzhak Bentov (scientist, inventor, mystic,
author) in Stalking the Wild Pendulum Q "If we could see into each
others hearts. we would know our hearts beat with the same
dreams!!!!!" https://www.youtube.com/watch?v=Wl2_k nlv_xw
7. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. You Never ChangeThings by Fighting the Existing
Reality To Change Something, Build a New Model That Makes the
Existing Model Obsolete. Buckminster Fuller 20th Century Inventor
&Visionary
8. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. What do Humans & Rats have in Common?
Copyright 2013. Benchmark/ The Creating WE Institute All Rights
Reserved. CONVERSATIONAL PATTERNS
9. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. What do Fish and Humans have in common?
CONVERSATIONAL PATTERNS
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Rights Reserved. Depends on the quality of the Which depends on the
quality of the Which depends on the quality of the Getting To The
Next Level of Greatness Everything Happens Through Conversation! -
Judith E. Glaser
11. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Unhealthy and Healthy TERRITORIAL VITAL I I &
WE CONVERSATIONAL PATTERNS FOE FRIEND D N A
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Rights Reserved. Advanced Neuroscience Template Genes Transcription
Genes Regulatory Genes Epigenetics Neuroplasticity
13. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Neurochemistry of Conversations Patterns The
Creating WE Institute & Qualtrics; Published HBR Online March
2014 OPEN = Oxytocin CLOSED = Cortisol
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Rights Reserved. WHATS GOING ON INYOUR HEAD? Why Leaders Need to
KnowThis Leaders are Coaches & Facilitators of
Conversations!
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Rights Reserved. At the Moment of Contact Interaction Dynamics
Sending & Receiving Fear Or Trust Conversational Rituals Create
the Space Wisdom Integrity Strategy Empathy Foresight Insight Trust
Fight Flight Freeze Appease Q DISTRUST TRUST
16. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Conversational Intelligence Matrix Level III
Transformational GROW Level II Positional NAVIGATE Level I
Transactional CONNECT A S K T E L L Listening Listening Listening
Listening ListeningListening
17. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. CONVERSATIONAL IMPACT .07 seconds
18. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. .07 Seconds At the Moment of Contact
19. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Making the Invisible Visible! Territorial
Instincts Vital Instincts Conversational Intelligence Dashboard
Cortisol Oxytocin PROTECT Fight Flight Freeze Appease Distrust
PARTNER Wisdom Innovation Strategy Empathy Foresight Insight Trust
I-WE Listen to Connect
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Rights Reserved.1986- 2015 Benchmark Communications, Inc./The
Creating we Institute DOWN REGULATE UP REGULATE
21. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Sean Corwin Glaser SEAN: Wait Mommy, you cant go
because because - I have more words to say.. and more questions to
ask .. MOMMY (Liz): Good night Sean. Mommy is done talking. MOMMY
(Liz): laughing.. I know honey. We can talk more tomorrow.
22. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. Conversational IntelligenceTM We dont usually
remember what people said or what they did however Maya
Angelou
23. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. For More Information Contact: Judith E. Glaser,CEO
Benchmark Communications, Inc. Chairman ofThe CreatingWE Institute
212 307 4386 - 917 864 8466 www.conversationalintelligence.com
www.creatingwe.com
24. Copyright 2015. Benchmark/ The Creating WE Institute All
Rights Reserved. and its in all human beings We just need to learn
to understand it and it! Conversational Intelligence is the
intelligence for our times.