Importance of Listening

Presented to :

Prof. Bushra Siddiqui

Presented by:

Faisal Saddique bc11-292

Hailey College of Commerce, University of Punjab, Lahore

What is listening Types of Listening Listening vs. Hearing Importance of Active Listening Barrier and Suggestions

Presentation Outline

Listening is the process

What we hear

Mentally organizing.

What is listening?

Passive Listening

Attentive Listening

Active or empathetic Listening

Types of Listening

Passive listening is hearing what a person says without responding to them in any way. The person listening does not show

any reaction to what they have heard

Passive Listening

Attentive listening occur when one is genuinely interested in the speaker’s point of view.

Attentive Listening

Active listening show the speaker that you are concerned. Active listening leads to getting better information.

Active Listening

Definite Intent to Listen Focus on the Speaker Verbal and Non-Verbal Encouragers Feedback Loop to Insure Accuracy

Active Listening Requires…

Listening vs. Hearing

Hearing- sense that allows you toperceive sound; physical act- onlyrequires reception of sound waves

Listening- mental process thatrequires concentrating on

sound, deriving meaning from it, and reacting to it

Key Points

Hearing---physical process

Listening---active mental process; attempt to make meaning of what we hear

Hearing

Choosing

Understanding

Responding

The reception of sound.

The act of choosing to focus attention on the message.

Deciding what the message means to you.

Your reaction to the message. It can be emotional and intellectual.

Steps in the listening processYour knowledge, attitudes, values, beliefs and self-concept influences your perception.

You first respond emotionally, then intellectually. Then you decide how to respond.

Your own needs, interests, attitudes, and knowledge affects your choice to pay attention.

Not everyone hears the same way. Men actually prefer certain frequencies.

Fast Facts

We listen at 125-250 wpm, think at 1000-3000 wpm

75% of the time we are distracted, preoccupied or

forgetful

25% of the time, we remember what we hear

Less than 2% of people have had formal education

with listening

Listening is not a natural process

All listeners do not receive the same messages

Mode of Communication

Formal Yearsof Training

Percentage of Time Used

Writing 12 years 9%

Reading 6-8 yeas 16%

Speaking 1-2 years 30%

Listening 0 years 45%

Percentage of Communication

Listening leads to learning

…openness encourages personal growth and learning

Importance of Active Listening

Active Listening

Show the speaker that you are

concerned

Leads to getting better information

Shows the speaker that you are concerened

Leads to getting better information

Encourages further communication

Importance of Active Listening Cont…

Potential to enhance Relationships

Calm down to upset Person

Invite others to listen to you

Better Cooperation and Problem solving

Importance of Active Listening Cont…

Minimize Misunderstandings

Help us to Learn more

Help us to adapt and understand

Key to success

Avoid Communication errors

Importance of Active Listening

Remember half of the listening just after a day.

75%of what we heard is incorrectly.

80% of time is spend on communicating during

walking hours and 45% is spend on listening.

Adults only listens 25% effectively

Barriers to effective listening

Physiological limitation. Inadequate background information. Selective memory. Selective perception. Fear of being influenced or persuaded. Bias and being judgmental. Boredom. Partial listening and distractions. Rehearsing. Selective perception. Interference from emotions.

Barrier to effective listening (cont’d)

Ask question if you don’t understand completely. Avoid distraction. Use direct eye contact. don’t interrupt. Read bath verbal and nonverbal messages. Be empathetic. Paraphrase to correct misinterpretations. Evaluate the message after hearing all the facts. Concentrate on the message as well as the messenger. Give feedback to check accuracy. Listen with your entire body. Don’t talk so much.

Suggestion for effective listening

Thanks to my Class fellows and

Respected Madam