1. 1. Reservation Sales Training: 3 Keys to Becoming a Reservations Sales Agent Superstarmore reservations more data more revenue
2. 2. Kick Starter! 2
3. 3. Change? 3
4. 4. Whats In My Pocket 4
5. 5. Sell the Pen 5
6. 6. The Essentials 6
7. 7. Sell The Experience 7 Its not about the room, the house, the condo They are coming for their unique experience Find out what it is
8. 8. 8Non-Negotiables 8Basics Use proper greeting Interactively listen to callers request Personalize the conversation
9. 9. Non-Negotiables 9More Basics Convey confidence & pride / personalized recommendations. Use professional, courteous language Ask if you can make the reservation Thank the caller
10. 10. 10Calls That Make You Say 10I cant believe they said that!
11. 11. The Keys 11 Go outside the comfort zone and ask questions. Position a property to a guest based on their Vacation. The Big 3 Change is ok: Grow or become stagnate
12. 12. Your Success Is Our Purpose Colin Morrison clmorrison@thenavisway.com 866-921-2779