Sunbelt presentatie 2008
13
[email protected] www.learningbyconnecting. com 1 The role of social capital in interorganizational collaboration Empirical findings in linking connections in inter-organizational road construction work Paper presentation for the XXVIII International Sunbelt Social Network Conference St. Pete Beach, Florida Tjip de Jong Phd student at the University of Twente, Faculty of Behavioural Science & Consultant at Kessels & Smit, The Learning Company
-
Upload
tjipdejong -
Category
Technology
-
view
309 -
download
0
description
Transcript of Sunbelt presentatie 2008
1
The role of social capital in interorganizational collaboration
Empirical findings in linking connections in inter-organizational road construction work
Paper presentation for the XXVIII International Sunbelt Social Network Conference St. Pete Beach, Florida
Tjip de Jong
Phd student at the University of Twente, Faculty of Behavioural Science
&
Consultant at Kessels & Smit, The Learning Company
2
Outline of the presentation
Central themes of the study 3
Introduction of the case study 6
Findings of the case study 9
Conclusion 12
Future steps 13
3
Central themes of the study I
Research questions of the Phd study:
What is the relation between knowledge productivity and social networks and in what way is social capital affecting this?
What stimulates and inhibits knowledge productivity from a social network perspective?
What stimulates and inhibits knowledge productivity from a social capital perspective?
How can HRD-practitioners adopt the findings of this study as a basis for their interventions?
4
Central themes of the study II
Knowledge productivity entails the process of identifying, gathering and interpreting relevant information, using this information to develop new skills and then to apply these skills to improve and radically innovate operating procedures, products and services. (Keursten et al., 2006)
Tracing this relevant information, developing it and applying new competences are based on powerful learning processes. Keursten et al., 2006)
5
Central themes of the study III
Social capital is described as (Field 2005; Van Der Sluis & De Jong 2007):
-Bonding connections, which brings together individuals from a very similar background in close ties, such as teams or departments
-Bridging connections, which bring together individuals from rather similar backgrounds within an organization, but more loosely, such as individuals from different teams or projectgroups
- Linking connections, which bring together individuals from dissimilar backgrounds from different organizations
6
Central themes of the study IV
Social capitalTrust
Quality of relationships
Interorganizational collaboration
Breakthroughsin collaboration
Knowledge productivity
Improvement of procedures,
products and services
Linking connection
s
7
Central themes of the study V
In what way does social capital facilitates knowledge productivity?
In what way does the increase of trust affects te quality of relationships?
Interorganizational collaboration that is based on trust, how does this lead to collaborational breakthroughs?
How do those breakthroughs support knowledge productivity?
8
Introduction of the case study
The study followed an intervention by a
consultant
Three organizations obtained each one
subproject
Highway construction project tendered by a
state agency
This case study focussed on the contract
managers, project managers and state agency counterparts
A lot of tension between parties..
Testing the effect of an intervention
9
Findings I: Tension in collaboration
- Trust and procedures
- Existing patterns
- Trust and communication
- Trust and content
Norms of reciprocity
Bonding can inhibit linking
Communication as construct to measure trust?
Low trust, you pay a heavy tax on
progress
10
Findings II: Collaboration breakthroughs
Focussing on the relation
Reflecting on the relation
Developing the relation
11
Findings III: Improvements
Collaborational breakthroughs
- Creating a new collaboration plan
- Relational behavior
- Focus on others’
- Reflective behavior
Norms of reciprocity
TrustNorms of reciprocityTrust builders
12
Conclusion
Creating a shared language and codes
lubricates interorganizational
collaboration
Trust and collaboration can create a prisoner
dilemma that you can’t escape..
Trust is the mechanism of a relationship and should be studies
accordingly..
Reflection needs a third party (mirror) and builds trust..
Procedures inhibits trust building..
Communication.. Again..
13
Future steps
We already see some future steps..:
1. Social network analysis on trust, communication and collaboration?
2. Focussing on the relation with specific innovations..?
3. Longitudinal focus on the collaboration breakthroughs?
4. ….?
