Summer Training Report by PRERNA DINKAR 1

8/12/2019 Summer Training Report by PRERNA DINKAR 1

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Summer Training ReportOn

EMPLOYEES WELFARE SCHEMES IN IOCL,MATHURA

REFINERY, MATHURA.

SUBMITTED IN THE PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THEAWARD OF THE DEGREE

BACHELOR OF MANAGEMENT ADMINISTRATION (HR)

By

MANJU BAGHELARoll No.-5162

(2008-2009)SGM

Institt! o" #!$%nolo&' Mn&!*!ntMt%+ (U.,.)

(Affiliated to Dr. B.R.Ambedkar University, Agra)


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PREFACE

As an essential and obligatory part of my course, I underwent 4 weeks Summer TrainingProgram of Bacelor in Business Administration (B!B!A) degree, in "#atura $efinery%! Tistraining as elped me to get a practical knowledge as an important suffi& to te teoreticalknowledge into te business en'ironment! ne cannot merely rely on upon te teoreticalknowledge! lassroom *ectures make te fundamental concept of management clear! Tey alsofacilitate te learning of te practical tings! +owe'er class lectures must be correlated wit tepractical training situations! It is in te sense tat te practical training in a company as asignificant role to play in te subect of business management! To de'elop ealty, managerialand administrati'e skills in potential managers and non managers, it is necessary to contribute tocombine te classroom learning wit te practical knowledge of real business en'ironment!

Tis report is prepared after a'ing e&perience of 'arious acti'ities of +$- department in#atura $efinery to get practical know. now before oining any organi/ation! I sall feelsuitably rewarded if tis proect pro'es elpful to te organi/ation! I a'e sincerely worked onte proect and ope tat at se'eral places tis report presents some interesting facts, wic +$-professional will certainly like to e&plore!


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ACKNOWLEDGEMENT

I would like to e&press my gratitude 0 add some eart full words for te people wo were part oftis proect in numerous ways11people wo ga'e unending support from te stage of teproect was concei'ed!In particular I wis to tank #r! S!2!#aata, Chief Manager A!"#, Mr.$i%ay MohanChief&raining Manager#, Mr. R.'. Mehta, (enior ManagerA!"# to wom I am iglyobliged, for pro'iding me wit necessary facilities 0 opportunity to complete tis proect on)EMP*+EE( "E*FARE (C-EME( A& +C*, MA&-URA REF/ER%!I would also like to e&press my sincere tanks to Mr. Pradee0 Mishra -R &rainingCoordinator#for is kind attention, elp and guidance at e'ery stage of Proect 3ork!I also elicit my deep regards to 'arious other +ffi1ers ! (taff membersof #atura $efinery

for continuous encouragement 0 elp in finding out rele'ant informations witout wic tisproect would not be possible! *astly, I would like to e&tend my tanks to all Staff of Personnel0 Administration -epartment (+$) as well as my group for teir co.operation to complete tisproect work and making my sort 'isit as a trainee, a memorable one!

MA/2U


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ntrod31tion

(1o0e and im0ortan1e of st3dy

Abo3t the 1om0any4+rganisation

5. ntrod31tion of +C *imited

6. Mission, $ision and ob%e1tives of +C *imited

7. +vervie8 on +C

9. ntrod31tion of Math3ra Refinery

:. (et 30 and Profile of the nd3stry ; MA&-URA REF/ER

Analysis and nter0retations

Finding "elfare (1hemes

5# Residential A11ommodation

6# -ealth ! Medi1al 1are

7# Canteen

9# Ed31ation Fa1ilities to Em0loyees Children

:# &rans0ort Fa1ility

# Finan1ial Assistan1e to Cl3bs (taff nstit3tes4em0loyees 1l3b !

+ffi1ers Cl3b

?# *eaves 5@#ns3ran1e (1hemes, rat3ity, Provident F3nd ! other Benefits

55# 3estionnaire, Data ! 1harts

*imitations

Findings

Re1ommendations ! (3ggestionsCon1l3sion

CONTENTS


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I5T$-6TI5

-UMA/ RE(+URCE DE$E*+PME/&

A UA*& APPR+AC-

A new wind is blowing troug management literature nowadays wic fast dri'ing out

te traditional term personnel management and substituting a new term uman resource

de'elopment! Tis new term seems to empasi/e two tings7 one, te uman beings are

te most important resource of an organi/ation! Tey are unlike oter resources in tat

tey a'e te unlimited potential for in'estment!

Since te early 89:;s wen te concept of +$- first began to be recogni/ed by some

organi/ation in India, a large number of organi/ations in te country a'e began to display aninterest in +$-! 3ile many organi/ations appear to a'e simply relabeled< teir personaldepartments to keep up te fasions of te times, tere are some wic seem to a'e doneconsiderable work in setting up +$- systems! n te basis of some studies done on tis subectit can be inferred tat te main factors beind te setting up of a separate +$- function in anyorgani/ation are te pilosopy of its top management and te nature of business!

EMP*+EE "E*FARE

Acc! to =actories Act 894>, in capter ' from section 4? to 49, following welfare facilities arepro'ided to employees! Tey are7.

anteen, selter 0 rest room, wasing facilities, ambulance, first aid, lunc room, lea'es etc!

EMP*+EE "E*FARE

After employees a'e been ired, trained or remunerated, tey need to be retained 0 maintainedto ser'e te organi/ation better!3elfare facilities are designed to take care of te well being of te employees!

MEA// A/D DEF/&+/

*abour 3elfare means anyting done for comfort 0 impro'ement (intellectual or social) of te

employees o'er 0 abo'e te wages paid wic is not a necessity of te industry!

A11. &o +ford Di1tionary

Employee Wel!"e# L!$o%" Wel!"e me!&' e eo"' o m!*e ! l+e ,o" l+-+&.o" ! ,o"*me&.


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Tus *abour 3elfare is a term, wic must necessarily be elastic, bearing a somewat differentinterpretation in one country from industriali/ation 0 education le'el of worker!

+owe'er te I* at its Asian $egional onference defined @mployee 3elfare as7 . A termwic is understood, to include suc ser'ices 0 facilities as may be establised in or in te

undertaking condensate to ig morale!FEA&URE( +F EMP*+EE "E*FARE

@mployee welfare is a compreensi'e term including 'arious ser'ices, facilities and

amenities pro'ided to employees for te betterment!

3elfare measures are in addition to regular wages 0 oter economic benefits a'ailable to

employees under legal pro'isions 0 collecti'e bargaining!

3elfare measures may be pro'ided not only by employers but by te go'ernment, trade

unions 0 oter agencies too!

Te basic purpose of @mployees 3elfare is to impro'e te lot of working class and

tereby make a worker a good employee and a appy citi/en!

@mployee 3elfare is an essential part of te social welfare! It in'ol'es adustment of an

employees work life and family life to te community or social life!

3elfare measures may be bot 'oluntary 0 statutory! oluntary measures are te result of

paternalistic and pilantropic feelings of te employer!

@mployee 3elfare measures isalso known as =ringe benefits 0 ser'ices!

BE/EF&(4+B2EC&$E( +F EMP*+EE( "E*FARE

@mployees 3elfare pro'ides te following benefits or obecti'es7

It elps to impro'e recruitment! As te ob becomes more attracti'e, more efficient

employees can recruited!

It impro'es te morale and loyalty of workers by making tem appy and satisfied!

It reduces labour turno'er and absenteeism, tereby building a stable workforce!

3elfare measures elps to impro'e te goodwill 0 public image of te enterprise!

oluntary efforts for te welfare of workers reduce te treat of furter go't!

inter'ention!


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Impro'ement in material, intellectual 0 cultural conditions of life protects te workers

from social e'ils like drinking, gambling, prostitution etc!

&PE( +F "E*FARE AC&$&E(

@mployee 3elfare ser'ices may be classified into ? broad categories7.

/&RAMURA*7 Tese ser'ices are pro'idedwitin te establisment! Tese includes urinals,latrines, wasing 0 bating facilities, crces, rest0 selter rooms, canteens, uniform, medical,recreation facilities etc

!

6. E&RAMURA*7 Tese ser'ices are pro'ided outside te establisment! Tese consist of ousing accommodation,

transport, maternity benefits, cildrenseducation, family planning 0 cildwelfare,oliday omes, lea'e tra'elfacilities,interest free loans etc!

NEEDS OF THE STUDY

Tis study was cosen as it is of recurrent impro'ement and need fres analysis! Te term3@*=A$@ refers to te pysical, mental, moral and emotional need of an employee wit

'arious amenities and facilities, wic elps to moti'ate and retain tem! But te Cuestion tatcomes in ones mind is tat7 .

Are te employees really satisfiedD

r middlemen enoy te resources kept aside for 3elfareD

To answer tese abo'e Cuestions, a study on proect topic7.

" -etermination of satisfaction le'el of employees regarding 3@*=A$@ #easures at I*,#atura $efinery%, as been conducted!

LIMITATIONS OF STUDY

All te employees were e&tremely elpful! But ten also tere were certain limitations in testudy! Tey are as follows7 .


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Among tese only last two are pri'ate companies oters are public sector units!

/&R+DUC&+/ AB+U& +C*

I5-IA5 I* $P$ATI5 *I#IT@-

Indian il orporation *td! (Indian il) was formed in 89G4troug te merger of Indian il ompany *td! (@std! 89H9)and Indian $efineries *td! (@std! 89H>)!

It is currently Indias largest company by sales wit a turno'erof $s! ??;,::9 crore (6S J HK billion), te igestLe'er for an

Indian company and profit after ta& of $s! :499 crore (6S J8!:K billion) for fiscal ?;;G.;:! Indian il is also te igestranked Indian company in te prestigious =ortune Flobal H;;listing, at 8HKrd position! It is also te ?8st largest petroleum

company in te world!

INIA!S OWNSTREAM MA"OR

Indian il and its subsidiaries account for 4G!9M petroleum products market sare among publicsector oil companies, 4;!4!M national refining capacity and G:M downstream sector pipelinescapacity!

=or te year ?;;G.;:, te Indian il group sold H4!9 million tones of petroleum products! Tisincludes sale of natural gas, wic as gone up to 8!H million tones from 8!K million tonnes inte pre'ious year! In addition, product e&ports went up to K!8 million tones from ? million tonesin te pre'ious year!

Te Indian il Froup of companies owns and operates 8; of Indias 8> refineries wit acombined refining capacity of G;!? million tones per annum (8!? million barrels per day)!

/E&"+R' BE+/D C+MPARE

As te flagsip national oil company in te downstreamsector, Indian il, togeter wit its IBP -i'ision reacesprecious petroleum products to millions of people e'erydaytroug a countrywide network of around K?,HH; sales


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points! Tey are backed for supplies by 8:: bulk storage terminals and depots, 9: a'iation fuelstations and 9; Indane *PF bottling plants!

Indian il operates te largest and te widest network of petrol 0 diesel stations in te country,numbering around 8G,4HH! It reaces Indane cooking gas to te doorsteps to o'er 4G!4 million

ouseolds in ?,:;9 markets troug a network of 4,99G Indane distributors!

Indian ils IS.9;;? certified A'iation Ser'ice commands a GKM market sare in a'iation fuelbusiness, meeting te fuel needs of domestic and international flag carriers, pri'ate airlines andte Indian -efence Ser'ices! Indian il also enoys a dominant sare of te bulk consumerbusiness, railways, state transport undertakings, industrial,

CUSTOMER FIRST

At Indian il, customers always get te first priority! 5ew initiati'es are launced round. te.year for te con'enience of te 'arious customer segments!

@&clusi'e NT$AA$@ petrol 0 diesel stations un'eiled in select urban and semi.urban marketsoffer a range of 'alue.added ser'ices to enance customer deligt and loyalty! Similarly, largeformat Swagat brand outlets cater to igway motorists, wit multiple facilities suc as foodcourts, first aid, rest rooms and dormitories, spare parts sops, etc! Specially formatted 2isanSe'a 2endra outlets meet te di'erse needs of rural populace, offering a 'ariety of products andser'ices suc as seeds, fertili/ers, pesticides, farm eCuipment, medicines, spare parts for trucksand tractors, tractor engine oils and pump set oils, besides auto fuels and kerosene!

S@$ press as been recently launced as one.stop sop for auto care ser'ices! To safeguardte interest of our 'aluable customers, inter'entions like retail automation, 'eicle tracking and

marker systems a'e been introduced to ensure Cuality and Cuantity of petroleum products!!


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SYNER#Y THROU#H SU$SIIARIES

A wolly owned subsidiary, Indian il Tecnologies *td!, iscommerciali/ing te inno'ations and tecnologies de'elopedby Indian ils $0- entre, across te globe! #erger ofBongaigaon $efinery 0 Petrocemicals *td! wit te parentcompany is in process!

WIENIN# HORI%ONS

Indian il as set its sigt toreac 6SJ G; billion re'enues by te year ?;88.8? fromcurrent earnings of 6SJ HK billion! Te road map toattain tis milestone as been laid troug 'erticalintegration L forward into petrocemicals andbackwards into e&ploration 0 production ofoil L and di'ersification into natural gas business, besidesglobali/ation of its marketing operations!

In petrocemicals, Indian il is currently implementing a master plan en'isaging $s! K;,;;;crore (6SJ G!> billion) in'estment by te year ?;88.8?! Troug te world.scale *inear AlkylBen/ene plant for detergents manufacture at Fuarat $efinery, te orporation as alreadycaptured K>M market sare and product as been e&ported to Indonesia, Turkey, Tailand,ietnam, 5orway and man!

In natural gas business, Indian il is targeting sale of ? million tonnes in ?;;:.;>, up from 8!Hmillion tonnes in ?;;G.?;;:! An *5F import terminal and city gas distribution proects are inte pipeline in partnersip wit FAI* (India) and Freat @astern @nergy orporation *td!

To emerge as a transnational energy maor, Indian il as set up subsidiaries in Sri *anka,

#auritius and 6A@ and is simultaneously scouting new opportunities in energy markets in Asiaand Africa!

Indian il subsidiary, *anka I *td!, operates 8H8 retail outlets commanding a ?;M marketsare! Its oil terminal at Trincomalee is also Sri *ankas largest petroleum storage facility! *ankaI occupies te 5o! ? spot among te top H; listed companies operating


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Indian il (#auritius) *td! as also garnered a 8GM market sare, wic includes a'iationfuelling and bunkering business! Te orporations 6A@ subsidiary, I #iddle @ast =O@,wic o'ersees business e&pansion in te #iddle @ast is blending S@$ lubricants, marketingpetroleum products and lubricants in te #iddle @ast, Africa and IS countries!

Digboi Refinery U00er Assam#

38ahati Refinery Assam#

Bara3ni Refinery /ear Patna, Bihar#

3%arat Refinery /ear Ahmedabad#

-aldia Refinery /ear 'olkata, "est Bengal#

Math3ra Refinery /ear Delhi#

Pani0at Refinery /ear Delhi#

Math3ra Refinery /ear Delhi#

Te #atura refinery was commissioned in 89>? wit an original capacity of G!; ##TPA! Tecapacity was increased to :!H ##TPA by debottlenecking and re'amping catalytic

P+/EER/ EFF+R&( / /DA ndian +il FR(&(

Environemental Management (ystems (+59@@5

#atura $efinery of Indianil was te first in Asia and te tird in te world to recei'e IS .84;;8 accreditation in te year 899G for its en'ironmental management systems! All te se'enrefineries of Indianilnow a'e te distinction of recei'ing IS.84;;8 certification!

First &o (et U0 n ndia

+ydrocracker

$iser =

Soaker in isbreaker

Inferential ontrol Systems

-iesel +ydro de.sulpurisation 6nits


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#icrocystalline 3a& production facilities


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F/A/CA* --*-&( +F +C*

=irst Indian ompany to cross Turno'er of $s! ?,;;,;;; rore!

+igest e'er profit of $s! :499 rore

Profit includes $s! K??H rore from sale of 5FFAI* Sares

ompletion of proects o'er $s! 9;;; rore

Fo'ernment of India il Bonds of =ace alue of $s! GH;K rore (include of IBP $s! H89

rore) were disposed off during te year

=inancial of IBP as been merged wit I* during te year

+olding of erstwile IBP o! *td is to be 'ested in te Trust and diminution in 'alue of

$s! 8K89 rore as been pro'ided

C+RP+RA&E -(&+R +F +C*

&-E PA&- +F R+"&-

G5?:>

Indian $efineries *td! was formed wit #r! =ero/e Fandi as airman!

Q5?:?

Indian il ompany *td! was establised on K;t Rune 89H9 wit #r S! 5ialingappa as te

first airman!


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G5?


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G5?=6

$0- entre was establised at =aridabad!

S@$, te first indigenous lubricant was launced!

G5?=?

Barauni $efinery and Bongaigaon $efinery and Petrocemicals *td! (B$P*) affected by

Assam agitation!

G5?>@ Te second il Sock was witnessed as a result of Iranian $e'olution! rude il price flared

to a new ig of JK? per barrel!

G5?>7

#assi'e augmentation of *PF storage and distribution facilities were undertaken!

Proposal for te G ##TPA $efinery at 2arnal was submitted at an estimated cost of $s l,8>8

rore!

$(+/ +F +C*


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"A #aor, -i'ersified, Transnational, Integrated @nergy ompany, wit 5ational

leadersip and a Strong @n'ironment onscience, playing a 5ational $ole in il

Security 0 Public -istribution!%

M((+/ +F +C*


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To acie'e international standards of e&cellence in all aspects of energy and di'ersified

business wit focus on customer deligt troug 'alue of products and ser'ices, and cost

reduction!

To ma&imi/e creation of wealt, 'alue and satisfaction for te stakeolders!

BR@TI@S


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To ser'e te national interest in te oil and related sectors in

accordance and consistent wit go'ernment policies!

To ensure and maintain continuous and smoot supplies of petroleum

product by way of crude refining, transportation and marketing

acti'ities and to pro'ide appropriate assistance to te onsumer to

conser'e and use petroleum product efficiency!

To earn a reasonable rate of interest on in'estment!

To work towards te acie'ement of self. sufficiency in te field of oil

refining and by setting up adeCuate capacity and to build up e&pertise

in laying of crude and petroleum product pipeline!

To create a strong $0- base in te field of oil refining and stimulate

te de'elopment of new products formulations wit a minimi/e

eliminate teir import and to a'e ne&t generation products!


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Math3ra Refinery

Te #atura refinery was commissioned in 89>? wit an original capacity of G!; ##TPA! Te

capacity was increased to :!H ##TPA by debottlenecking and re'amping! 3it its fluid catalytic

cracking units, te refinery mainly produces middle distillates and supplies tem to 5ortern

India toug a product pipeline to Ralandar, Punab 'ia -eli! Te company commissioned a

two.stage desalter in 899> for impro'ing te on.stream a'ailability of te crude distillation unit

and a $6 for production of unleaded #otor Spirit! A -+-S 6nit was commissioned in 8999

for production of +S- wit low Sulpur content of ;!?HM wt (ma&)! A ydro.cracker for

increasing middle distillates was also completed in ?;;;! Te present capacity of te refinery is >

##TPA!

In order to meet future fuel reCuirements, facilities for impro'ement in Cuality of #S 0 +S- are

under installation and planned to be completed by ?;;H!


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E/$R+/EME/&A* MA/AEME/& ((&EM( (+59@@5

#atura $efinery of Indian il was te first in Asia and te tird in te world to recei'e IS .

84;;8 accreditation in te year 899G for its en'ironmental management systems! All te se'en

refineries of Indian il now a'e te distinction of recei'ing IS.84;;8 certification!

EC+*+CA* PAR'(

Scientifically designed green belts a'e been de'eloped at Fuarat Panipat refineries, to ser'e as

a pollution sink and to enance te aestetic look of te refinery area! @&tensi'e tree plantation

as been undertaken by Fuwaati, -igboi, #atura, +aldia and Barauni $efineries in order to

de'elop green co'er in te 'icinity of refinery and townsips! #atura $efinery as planted

about 88H,;;; trees in Ta $eser'e =orest near Ta #aal under 8; Point Initiati'e of #oP05F

for en'ironmental impro'ement Ta Trape/ium!

In te midst of te #atura $efinery, a sprawling area of 8>,;;; sC! mt! around te polising

pond as been de'eloped into an ecological park!


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(&RUC&URE +F MA&-URA REF/ER

Broadly #atura $efinery apart from its +eadCuarter go'erned by following departmentsnamely7

Personnel and Administration -epartment

Training -epartment

#anagement Ser'ices -epartment

igilance -epartment

=inance -epartment

Internal Audit -epartment

#edical -epartment


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ANAL0SIS AND INTERPRETATION

OF

WELFARE FACILITIES IN IOCL, MATHURA

I* carried out many welfare facilities for te betterment of te employees and for ommunity-e'elopment! I* continued to follow 0 upgrade its efforts at promoting welfare ofemployees! In tis direction 'arious welfare acti'ities are done wit addition to basic pay!

I have enlisted all the welfae a!tivities "f Math#a Refine$ as f"ll"ws%&

(4) Re'+5e&+!l A66omo5!+o&(7) He!l 1 Me5+6!l 6!"e(8) C!&ee&(9) E5%6!+o& F!6+l++e' o Employee' C+l5"e&(:) T"!&'po" F!6+l+y(;) Lo!&' !&5 A5-!&6e'() F+&!&6+!l A''+'!&6e o Cl%$'

(S! I&'+%e'#employee' 6l%$ 1 O+6e"' Cl%$)(?) I&'%"!&6e S6eme'@ G"!%+y@ P"o-+5e& F%&5(4) Le!-e'


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RESIDENTIALACCOMMODATION

&o8nshi0 is maintained in #atura $efinery! In general it is maintained in all refineries!

@mployeesfficers are allotted Cuarters on te basis of teir grades for wic ouse rent

reco'ery is made wic is 'ery nominal(HM of teir basic pay), free electricity 0

water supply is also pro'ided by corporation to its employees in townsip!

.+.C.*&D RE(DE/&A* ACC+M+DA&+/

ompany constructed own accommodation near by te refineries installation and allotted te

accommodation to te employees working in te refinery as per teir entitlement!

UAR&ERH( A**+&ME/&

Te employee sall be entitled to te allotment of accommodation according to te classification

and type of Cuarter sown, depending mainly upon te priority date and pay groups!

F+R REF/ER &+"/(-P

Te priority date for te purpose of allotment of Cuarters in te marketing, refineries, and

pipelines will be considered separately in respect of te Cuarters so earmarked!


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GRADE

A

'

C

(

E

F

)H

I

C * I+

C * I+

( * +

( * +

( * +

( * +

( * +( * +

( * +

I

II

III

I+

+

+I

+II

+III

A * I II

A * I II

A * I II

A * I II

A * I II

' * III

' * III

' * III

F EMP*+EE FA*( &+ ACCEP& A**+&ME/&

If any employee fails to accept te allotment of te Cuarter wit in tree days from te date of receipt of

te allotment order or fails to take possession of tat Cuarter witin se'en days of te date of te

allotment! +e sall not be eligible for anoter allotment until te last person on te waiting list on tat

date as been allotted a Cuarter.


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2 HEALTH & MEDICAL CARE

Tis corporation maintained its ospital in townsip attaced to #atura refinery, wic

is a'ing all te facilities in it! @mployees along wit teir eligible dependence wit tem in

townsip are entitled to get te medical attendance from te corporations ospital!

F+R C+MMU/& I( "E*FARE

=amily 3elfare amps troug #atura $efinery ospital 0 -istrict ospital! at

Swaran Rayanti +ospital!

Sponsoring amps for pysically -isabled People in te -istrict!

(a) 2A*A5A# 2A$TI

(b) I2*A5F SA+A$A2 SA5ST+A5

In tese all tree ospitals, artificial limps, soes, crutces, weel cairs etc! are gi'en!

@ye amps

=irst @&amining 0 ten 3ind up of tose wo a'e to be operated!

n last day tey are pro'ided by a kit and tose wo are in need tey are pro'ided wit

spectacles!

F+R EMP*+EE( +F MA&-URA REF/ER

A patient may be referred to an outside ospital, in any of te #etropolitan ity, by te!#!! only in case were treatment cannot be done in #$ ospital!


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Tese are as follows7

# *(& +F /+M/A&ED -+(P&A*(

DE*-

1. Sir Fanga $am +ospital Model -os0ital#

?! Batra +ospital 0 #edical $esearc enter

K! +oly =amily +ospital

4! -r! B!*!2apur #emorial +ospital

H! Tirat $am Sa +ospital

G! St! Stepens +ospital

:! 5oida #edicare enter *td

>! -eepak #emorial +ospital 0 #edical $esearc enter

9! Sunder *al Rain aritable +ospital

8;! Sri #ool and 2airati $am +ospital 0 Ayur'edic $esearc entre

MUMBA.

8! -r! Balabai 5ana'ati +ospital?! Bombay +ospital 0 #edical $esearc entre

K! Raslok +ospital 0 $esearc entre

4! Breac andy +ospital 0 $esearc entre

H! Tata #emorial +ospital

'+*'A&A

1.alcutta #edical $esearc Institute2.$amakrisna #ission Se'a Pratistan

3.3oodland 5ursing +ome (Te @ast India linic *td!)

4.Ari'indo Se'a 2endra (@@-=), Fariaat $oad

5.Assembly of Fod urc +ospital 0 $esearc entre


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C-E//A

8! iaya +ospital?! 5ational +ospital

K! -e'aki ospital

MA&-URA

8! #etodist +ospital, #atura

?. Swarn Rayanti Samudaik +ospital, #atura

ARA

8! Asopas +ospital, Agra

?! F!F!+ospital, Agra

3.

CANTEEN

As per factory act 894> welfare facilities suc as canteen ceck0 canges will be pro'ided to te

workmen tose wo are performing rotating sift duty by te factory owner! Te canteen

facilities a'ailed by ?;;; employees! ($efineries, IS=, $ailways, P0T, @&cise 0 custom,

Training)

Te canteen being run te contract basis period of ?K monts!

PROISION2

Tere are two types of canteens a'e been pro'ided to te employees

8! #eals canteen

?! Snacks canteen


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n canteen basis, a ontractor is paid 0 ? types of coupons are issued to te employees once in

a mont

8! #eal coupons('egetarian 0 non.'egetarian)

?! Snacks coupons

COST OF COUPONS

ost of 8 'eg! coupon U>;paise

Tere are ?H coupons in one coupon book, so it cost comes to $s! ?;

ost of 8 non.'eg! coupon U$s!8

Tere are ?H coupons in one coupon book, so it cost comes to $s! ?H

I= MEALS CANTEEN23

(!) T+m+&.'

12.30 to 1.30 P.M. Lunch

2.30 P.M Over time lunch

8.00 P.M Dinner

10.30 P.M Over time dinnerMe&% o Me!l' C!&ee&

(+) Fo" ++T!l+ 'y'em

ne green 'egetable, -al, rice, capatti, curdrayta, curry(cole, or

ramas,or pakora curry, or lobia), salad, pickle, papad

(++) Fo" D"y l%&6 p!6*e'

? slices of bread, pula'puri, dry colesabi, packed fruit am, sauce, twoseasonal fruits 0 packed picklel.

(+++) F"%+ p!6*e

? seasonal fruits (4 pieces of eac type), 8 mitai, boiled

ana, salad

(+-) Oe" ype o 5"y l%&6 p!6*e


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apatti, dry sabi, ?fruits, salad

II. SNACKS CANTEEN23

T+m+&.'

1.30 A.M. I Service for rotating hift

!.30 A.M. II Service for rotating hift

".00 A.M. III ervice for general hift

2.30 P.M. I# ervice for rotating hift

$.30 P.M. # ervice for rotating hift %

overtime

10.30 P.M. #I ervice for rotating hift.

Me&%23 Tea, namkeen, bread, butter, pakora, biscuit, 'ada, samosa,

namkeen mi&ture 0 sweets!

LEAE TO CANTEEN WORKERS2

@arned *ea'e ....... 8> days!

Sick *ea'e ....... 8; days!

Fa/ette olidays ....... 9 days!

5ational olidays ....... ?G Ran, 8H Aug, ? ct!

FACILITIES TO CANTEEN CONTRACTORS

Some Infrastructure facilities a'e been pro'ided to canteen contractor for smoot 0 trouble freeser'ices! Tese are as follows7 .


32/62

(A) CA/&EE/ BU*D/ . It will be carged V 8 $s! Per mont as a coupon

of montly license free i!e! $ent

(b) E*EC&RC& ! "A&ER. It will be carged V 8 $s! Per mont as a token of

montly license fee!

(c) EUPME/& ! U&E/(*( ...Tese are pro'ided by te management to te

contractor witout any rent!

(d) RE(DE/&A* ACC+M+DA&+/JTe contractor as been pro'ided two B type 0

two A type Cuarters in townsip on market rent!

/+&E

Te medical officer ceck te Cuality of food once in a fortnigt

anteen officer ceck food 0 raw materials on daily basis! Apart from te follows7.

leanliness of te building utensils etc!

leanliness of te cook 0 ser'ices boy!

+e will also ceck te nails 0 airs!

PE/A*&E(

Tere is a penalty clause for eac and e'ery lapse tat is obser'ed by te officer in carge!

PAME/&

=i&ed subsidy .. Te fi&ed subsidy is pro'iding catering ser'ices on montly basis for

preparation and supply of eatables in different location inside outside battery area (i!e! based on

minimum wages)

BA(E F+R CA*CU*A&+/

8! #inimum wages .... Semi skilled 0 unskilled!

?! Pro'ident fund .... At te rate of 8?M minimum wages!

K! Bonus .... At te rate of 8?M minimum wages!

4! #edical Allowance .... At te rate of 9; $s! Per monts!

H! Sift Allowance .... At te rate of HH $s!Per monts!

G! Transportation allowance .... At te rate of :H $s! Per mont!

:! *ea'e encasment .... It is based on attendance!


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>! 6niform .... $s! 9;; Per annum in summer$s! 8H; Per annum in winter!

9! 3asing allowance .... $s! H; Per mont!

4. EDUCATION FACILITIES TO EMPLOYEES CHILDREN

B+ARD P+*C 2

Since education is a speciali/ed field reCuiring specialist e&perience and know ow, te refinery

management will, as far as possible, entrust te responsibility of de'eloping educational facilities

to some educational institutions (Fo'ernmental and non.Fo'ernmental) in te respecti'e states!

To attract suc institutions, te corporation will pro'ide te scool building and initial

e&penditure on furniture and oter necessary eCuipments! If suc educational institutions are not

a'ailable or if teir ser'ices cannot be obtained on reasonable terms, te orporation alonesould undertake te responsibility of running te scools!

Primary education troug te medium of national language (+indi) andor te regional language

sould be made a'ailable to cildren of employees free of cost!

Te orporation may start a secondary ig Scool entrusting its management to outside

educational institution, troug te medium of national or regional language if tat is te need

and introduced @nglis as one of te subects from any standard, depending upon te practice inte respecti'e state! 5o fee will, be carged from te cildren of employees belonging to S ST

community!

Te corporation may grant subsidy to suc a scool to a reasonable e&tent, wic may be

decided from time to time!


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5o fees may be carged from te cildren in te 5ursery lass, if te 5ursery class is a part of

te primary scool wit te medium of 5ational or regional language! If te 5ursery class is run

troug te medium of @nglis Ten adeCuate fees sould be carged so te H;M of te running

e&penses of suc scool could be met from te montly fees! Te scool fees for @nglis

medium scool will be on commercial basis so tat it can be self.supporting in respect of running

e&penses!

EDUCA&+/ A**+"A/CE

I* pro'ides education allowance to te employees cildren ! Before Krd Ruly 89>> tisfacility was gi'en to all te cildren of an employee but after tat only two cild of an employee

will get tis facility!

AM+U/& +F A**+"A/CE

$s! ?;; per cild per mont!

$s! H;; per cild per mont (cildren doing professional courses)

(C-++* / &+"/(-P

#atura refinery is also running two scools look after by -eputy #anager of orporate

ommunication -ept! Tese scools are Delhi P3bli1 (1hoolgo'erned by -PS society and

'endriya $idhyalayago'erned by 2S society! Te recruitment of teacers o'er tere is

looking after by teir Sagatan! In te management of tese scools tere are two members

from te concerned society and two members are from te $efinery #anagement!

All te e&penses of tese scools are bore by te $efinery! Tey carge nominal fees from

employees and rest are paid by $efinery!


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5. TRANSPORT FACILITIES

Transport facility is pro'ided in te corporation to its employees to bring tem at duty places

and drop tem back! Time to time buses are pro'ided for teir cildren as well, for going to -PS

or 2S scool and drop tem back to teir residential places! Buses for marketing di'ision are

also tere wic pro'ides facility for te wi'es of Is @mployees if tey want to go to market!

Stops and points are deciced!

&RA/(P+R&A&+/ +F EMP*+EE(

#atura $efinery is a'ing ? ears contract on round te clock basis, 9 5o! of Buses a'e been

deployed for transportation of employees from city to $efinery 0 back! Te timing of sifts are

as under7 .

IAH @


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advances, "icyc!e Advances, E#er$ency Advances, Medica! Advances, T%A%

advances & %F% Advances=

A'per te $ule, te orporation may grantCo&-ey!&6e A5-!&6e, subect toa'ailability of

funds in te budget, for purcase of con'eyance pro'ided te competent autority is satisfiedtat te possession of a 'eicle by an employee will be in te interest of te corporation! Te

sanction of ad'ance can be for purpose of a motorcar (wic e&pression sall include #aruti

'anFypsyReep also)#otor cycle scooter #oped Scooterette or bicycle!

E*B*&

on'eyance Ad'ance can be granted by te orporation to permanent employees for purcase of

#otor ar #otor cycle Scooter #oped Scooterette! Te employees wo a'e completed teir

probation period satisfactorily sall be treated as permanent employees for tis purpose! 6niform

rules sall be applicable in respect of con'eyance ad'ance as purcased is a #otor ar, #otor

ycle, Scooter #oped or a Bicycle.

M+&ER CAR F+R +FFCER( / RADE IAH

Actual cost or $s! ?!;; laks, wic e'er is less for purcase of ar is admissible!

M+&+R CAR F+R +FFCER( / RADE IBH A/D AB+$E#

Actual cost limited to and te road controlled price of a new air conditionednon.air.conditioned

ar

M+&+R CC*E4 (C++&ER4 M+PED4 (C++&ER

=or fficers7 Actual price paid for te 'eicle or on te road.controlled price of te new 'eicle

wice'er is less!


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F+R /+/+FFCER(RADE $# 7 Actual price paid for te 'eicle or on te road.

controlled price of te new 'eicle or $s! >;,;;;. (for four weeler) wice'er is less!

F+R /+/+FFCER(UP&+RADE $#% Actual price paid for te 'eicle or on te road.

controlled price of te new 'eicle!

PR+R&E( F+R +FFCER(

8! fficers applying for car ad'ance for te first time or ad a'ailed of te ad'ance

se'en years ago and are entitled to draw car maintenance e&pense sall be gi'en first

priority! Similarly, tose wo apply for motor car scooter ad'ance for te first time or

ad a'ailed of #otor ycle Scooter ad'ance se'en years ago sall also be gi'en first

priority!

?! fficers promoted from in grade WA are entitled to draw car maintenance e&penses

sall be gi'en second priority if tey want to switc o'er from Scooter #otor ycle

to ar!

K! Tird priority sall be gi'en to tose wo are applying for con'eyance ad'ance for

te second time!

4! Te officers wo are entitled for reimbursement of scooter motor cycle may not be

gi'en any priority and teir reCuest sall only be considered at te end of te year

after demand of all oter categories as been met!

AUTHORIT0 COMPETENT TO SANCTION CONE0ANCE ADANCE 2

In case of +eadCuarters7 -F# (A03)

In case of units7 -F# (+$)

/(&A**ME/&( A/D REC+$ER

M+&+R CAR


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Te ad'ance sanctioned for te purcase of motor car sall be reco'ered in not more tan 8?;

eCual montly installments

.M+&+R CC*E Te ad'ance sanctioned for te purcase of motor cycle scooter moped

scooterette sall be reco'ered in not more tan 9? eCual montly installments!

F+R (C++&ER( 4 M+&+R CC*E(

In case of two.weeler, it is not admissible!

nce a $A is drawn, no subseCuent ad'ance for purcase of a con'eyance sall be

payable to te officer for a period of tree years from te date of drawl of $A!

PAME/& +F CRA

An officer eligible to draw $A sall submit a format application in te prescribed

form (Anne&ure ) to te competent autority gi'ing all necessary details, regarding

self and 'eicle, rele'ant to te grant and regulation of $A duly supported by detailed

list of measure obs to be undertaking on te 'eicles and te total estimated cost

tereof!

3itin G; days from te date of te ad'ances te officers sall submit to te competent

autority te following7

(a) riginals of te detailed bill(s) of te garage repairers, stipulating te items ofwork done and indi'idual cost tereof!

(b) Te officer wit a certificate sall endorse eac bill tat all te items of work

build and paid for a'e actually been carried out!(c) If tere is any residual amount left o'er te differences between te $A drawn

and te total of te bills receipts submitted in support te same sall berefunded to te corporation fortwit! In case suc residual ad'ance e&ceeds $s!H;;. interest at 8XM o'er and abo'e te ruling bank rate will be cargeable onte amount from te date of payment of $A to te date of refund!


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(d) Stamped receipts from te garage repairers sall be deemed as e'idence ofpayment by officers!

FE(&$A* AD$A/CE

An ad'ance limited to $s! 4;;;. is admissible to all non.officer employees on te e'e of

important festi'al, wic is interest free and reco'erable in not more tan 8; eCual montly

installments! Te ad'ance is admissible only once in calendar year pro'ided te ad'ance taken in

te earlier year as been repaid in full!

REPAME/& +F AD$A/CETe ad'ance sall be interest free and sall be reco'ered in not more tan 8; eCual montly

installments!

MP+R&A/& FE(&$A*(

Any suc festi'al as te ead of establisment may declare in respect of establisment under is

Administrati'e control!

APP*CA&+/ F+RM(

Te application form for te festi'al ad'ance sould be submitted in te prescribed Performa!

E*B*&

=esti'al ad'ance amounting to $s!4,;;;. to an non.officers employee sall be admissible only

once in a calendar year pro'ided te ad'ance taken in te earlier year as been repaid in full!

Te ad'ance sall be disbursed and drawn before te commencement of te festi'al for wic

te ad'ance is sanctioned!

(A/C&+// AU&-+R&

In case of +eadCuarters . -F# (A03)!

In case f units . -F# (+$)!


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'. LEAVE TRAVELLING CONCESSION (L.T.C)

BASIC PRINCIPLES 2

To afford assistance to employee ser'ing and places distinct from teir omes for ourney

to teir ome town!

5ow, facility e&tended to anywere in India!

Including family and is dependant parents apart from self!

*T block year starts from odd year e!g! ?;;8.?;;?!

El+.+$+l+y2

@mployees and teir family are allowed only once in a block period of ? years wit

option of a'ailing te *!T!! for any place in India!

@mployees wile a'ailing *!T!! are also re imbursed for local tra'el actual ta&i fare

or at twice te entitled rate of local con'eyance under TA rules at te sections ofcommencement and termination of outward and inward ourneys, wice'er is less

*T admissible to all employees in te appro'ed scales of pay!

@mployee must complete 8.year continuous ser'ice from te date of a'ailing *T!

FAM* /C*UDE(7

Spouse

*egitimate cildren wo oined before Ruly >> and wo oined after

Ruly >> only, two eldest cildren!

-ependent Parents

*BER&E(.


41/62

5eed not accompany te employee during tra'el!

#ay 'isit separate places!

#ay a'ail different modes of transport!

S!l+e& e!%"e'

=reCuency L once in ? year block (odd year)!

-estination L anywere in India!

lass of accommodation!

. 5on.officer based on BP!

. Frade A B A two tier!

. Frade F and abo'e =ligt!

Air tra'el for Andaman and 5icobar *aksdweep!

Auto e&tension by one year!

Hol+5!y Home'2

It can be booked for ma&imum of 8; days e&cept #anali (ma&imum 8H days)!

V $s! H. per day for officers!

V $s! ?. per day for non.officers!

Booking can be done K monts in ad'ance!

Booking controlled by #ktg!-i'ison for officers!

Booking controlled for non.officers by teir respecti'e -i'isions 0 +eadCuarters!

(. FINANCIAL ASSISTANCE TO THE

STAFF INSTITUTES & OFFICERS CLUB

- F" e!eati"nal !#lt#al /"0a1s


42/62

A= $ARAB*E F/A/CA* A(((&A/CE &+233

4= (&AFF /(&&U&E(

Te formula for working out te corporations assistance will continue to be

applicable!!

7= +FFCER(H C*UB

Te formula for working out te corporations assistance will continue to be applicable!

+owe'er, te ma&imum contribution is enanced from te e&isting $s! K!;; per

member per mont to $s! 4!H; per member per mont subect to a minimum of $s!

8K,;;; . per annum instead of te e&isting $s! >,H;; .

9. LEAVES

*EA$E RU*E(

8! *ea'e is not a matter of rigt!

?! Sanctioning autority7 ontrolling fficer!

K! Basically tere are tree types of lea'e 7

(a) asual lea'e (!*!)

(b) @arned *ea'e (@!*!)

(c) Special Sick *ea'e (S!*!)

A# CA(UA* *EA$E

#a&imum Ten !*! in a calendar year wit full pay and allowance!

Fi'en proportionately for middle of year oining

#a& of G !*! at a time!


43/62

3ill lapse at te end of calender year!

an be prefi&ed, suffi&ed 0 sandwiced wit public olidays weekly offs

!!*!

annot be combined wit any oter type of lea'e!

(B# EAR/ED *EA$E

Total of K? earned lea'e in a year

@arned V > days for eac completed Cuarter of ser'ice!

redited on 8stof April, 8stuly, 8stoctober and 8stan!

Y t en cas and 84tnon encasable!

Accumulated upto a ma&imum of K;; !

Accrual reduction7 V 8 day for e'ery 88 day of *3Pduty!

5ot granted more tan 4 times in a year!

E/CA(-ME/& +F E.*.

@ncasable portion can be encased!

(a) Any time

(b) @iter in part or in full in multiples of fi'e!

(c) #inimum H days and ma&imum 9; days!

All @!*!(#a& K;; ) can be encaed at te time of !$! -eat $esignation

$etirement!

@* encased U BPZ-A!

(C) SPECIAL SICK LEAE (S=L=)

Total of ?; +P or 8; =P in a year!

@arned VHdays on alf pay per Cuarter!

redited at te end of eac Cuarter!

5o ceiling on accumulation!


44/62

an be a'ailed upto ? days witout medical certificate!

=or [ ? days S!*! medical certificate as to be gi'en!

an be encased at te time of super annuation $ -eat!

10. INSURANCE SCHEMES GRATUITY PROVIDENT FUND &

OTHER BENEFITS

/DA/ +* EMP*+EE( "E*FARE C++PERA&$E (C-EME

An employee wo is confirmed or as completed 8 year of ser'ice in te corporation, maybecome a member under tis sceme! +e is reCuired to pay an entrance fee of $s! 8. and souldpay for one sare of $s! 8;., wic is refundable on cessation of effecti'e membersip! Ruly

89>>, te rate of contribution is $s! 8;. p!m! In te e'ent of deat of an employee wile inser'ice, te society sall pay to te legal family member of tat employee, a sum of $s! H;;.p!m! for a period of H years!

(C-EME +F (E*F /(URA/CE

6pon an employee suffering deat or permanent total disability due to an accident arising out ofand in te course of employment, a compensation eCui'alent to G; monts pay subect to aminimum of $s! 9;,;;;. is payable to te workmen under te 3orkmens ompensationAct,89?K!

GRATUITY & COMPASSIONATE GRATUITY

Te pro'isions of te said Act co'er employees under te payment of Fratuity Act, 89:?!

ter @mployees are entitled to payment of gratuity under te pro'ision of te companysFratuity sceme, as per following details!

UA/&UM +F RA&U&

Fratuity is paid V8H?G of te montly emoluments for eac completed year of ser'ice or parttereof in e&cess of G monts subect to ma&imum of 8G!H times of te montly emoluments of


45/62

$s! 8;;;;;. wice'er is less, pro'ided te ser'ice rendered in te corporation os H years ormore!In case of deat, Fratuity is paid as per normal pro'ision or as 3orked below, wice'er ismore7

(a) During 1 year of service:- Gratuity equal to 2 months emoluments(b) After 1 year before 5 years of service:- Gratuity equivalent to 6

months emoluments

(c) After completion of 5 years but before 20 years of service:-Gratuity equal to 12 months emoluments

(d) ervice of 20 years or more:- !alf a month"s emoluments forcomplete# half year of qualifying service sub$ect to a ma%imum of&& times the emoluments provi#e# the amount of gratuity shall in

no case e%cee# 1 la'h rupees(

PROVIDENT FUND

Te eligible employee is reCuired to contribute at te rate of 8;M of teir basic pay and tecompany pays -A 0 matcing contribution! Interest is payable on te accumulation at te rateprescribed from time to time! At present te rate of interest is 8?M! #ember employees areallowed refundable 0 non.refundable loans in certain gi'en contingencies! P= accumulationstanding to te credit of te member up to a ma&imum limit of 9;M of suc accumulations as onte date of making te reCuest is permissible incase of member retiring from te ser'ice of te

corporation on Super Annuating witin ne&t 8? calender monts or after completion of H4 yearsof age, wice'er is later!


46/62

UE(&+//ARE

(A '%5y o ,el!"e F!6+l++e' o" e Employee' +& IOCL@ M!%"!)

Pe"'o&!l P"o+le2

NAME%&A)E%&

NATURE OF 2O'%& (ESI)NATION%&

3"# ae e4#ested t" 0ive $"# "/ini"n "n ea!h 4#esti"n "n a 5 /"int 6asis, 6$ en!i!lin0 $"#"/ti"n.

A3 E"emely D+''!+'+e5B3 Some,! D+''!+'+e5C3 C!& S!yD3 Sem+3S!+'+e5E3 F%lly S!+'+e5

4=CANTEEN

7UALIT3 OF FOO( A ' C ( E

+ARIET3 OF FOO( A ' C ( E


47/62

(RIN8IN) WATER FACILITIES A ' C ( E

CATERIN) SER+ICES A ' C ( E

(ISTRI'UTION OF COU9ONS A ' C ( E

TIME SCHE(ULE OF SER+ICES A ' C ( E

7= MEDICAL FACILITIES RENDERED AT MATHURA REFINER0

A+AILA'ILIT3 OF S9ECIALISTS A ' C ( E

NO. OF 7UALIFIE( (OCTORS A ' C ( E

A+AILA'ILIT3 OF ME(ICINE A ' C ( E

O9( A ' C ( E

IN(OOR ACTI+ITIES A ' C ( E

HOUSE 8EE9IN) HOS9ITALS A ' C ( E

8= RESIDENTIAL ACCOMODATION

MAINTAINENCE OF 7UARTERS A ' C ( E

RATE OF ELECTRICIT3, WATER RENT A ' C ( E

LOCATION A+AILA'LE IN 7UARTERS A ' C ( E

)RA(E 'ASIS ALLOTMENT OF 7UARTERS A ' C ( E

9= RECREATION

RECREATION FACILIT3 AT EM9LO3EES CLU' A ' C ( E

IN(OOR OUT(OOR )AMES A ' C ( E

CULTURAL 9RO)RAMMES A ' C ( E

:=TRANSPORT

CON(ITION OF 'USES A ' C ( E

NO. OF 'USES A ' C ( E

SCHE(ULE ROUTE A ' C ( E

;= ARE 0OU SATISFIED WITH THE EDUCATION PROIDED TO THE EMPLO0EESCHILDREN IN TOWNSHIP A ' C ( E


48/62

4= ARE 0OU SATISFIED WITH THE FURNITURE LOAN OR FURNITURE HIRE A ' C ( E

44= WORKING CONDITIONS PROIDED TO 0OU AT IOCL OFFICE ACCOMO(ATION A ' C ( E

CHEC8 CHAN)E ROOM A ' C ( E

SU99ORT*)UI(ANCE FROM SENIORS A ' C ( E

OFFICE E7UI9MENTS TOOLS A ' C ( E

WOR8IN) ATMOS9HERE A ' C ( E

47= ARE 0OU SATISFIED WITH 0OUR /OB PERFORMANCE

A ' C ( E

48= ARE 0OU SATISFIED WITH THE MONTHL0 REMUNERATION 0OU GET IN IOCLA ' C ( E

49= ARE 0OU SATISFIED WITH THE I=O=C= CULTUREA ' C ( E

4:= ARE 0OU SATISFIED WITH THE IMPLIMENTATION OF LATEST TECHNOLOG0ADOPTED B0 THE IOCL A ' C ( E

4=CANTEEN

QUALIT0 OF FOOD

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3

SOME WHAT (ISSATISFIE(E:TREMIL3 (ISSATISFIE(

TOTAL


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D(&RBU&+/ +F C+UP+/(

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3

SOME WHAT (ISSATISFIE(E:TREMIL3(ISSATISFIE(

TOTAL


50/62

TIME SCHEDULE OF SERICES

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3

SOME WHAT (ISSATISFIE(

E:TREMIL3 (ISSATISFIE(

TOTAL


51/62

ARIET0 OF FOOD

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3

SOME WHAT (ISSATISFIE(E:TREMIL3 (ISSATISFIE(

TOTAL


52/62

7= MEDICAL FACILIT0 RENDERED AT MATHURA REFINER0

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3SOME WHAT(ISSATISFIE(

E:TREMIL3(ISSATISFIE(

TOTAL


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8= RESIDENTIAL ACCOMODATION

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3



TOTAL


54/62

9= RECREATION

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3



TOTAL


55/62

:= TRANSPORT

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3



TOTAL


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;= EDUCATION

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3



TOTAL


57/62


58/62

>= CONE0ANCE

OPTIONS

FULL3 SATISFIE(

SEMI SATISFIE(

CAN,T SA3



TOTAL


59/62

F/D/(

-uring te researc done by me on tis topic I asked te employees about te welfare facilitiestey are pro'ided by I* and found tat most of tem are satisfied by te welfare facilitiespro'ided by I* but 'ery few employees found eager for more facilities! #y findings are7.

A5T@@57.In tis most of te employees are satisfied but tere are some employees wo are of teopenion for modernasation of canteen 0 its infrastructure for furter impro'ement incatering ser'ices , Cuality and coocking of food! (like roti maker macine etc)


60/62

#@-IA*7.In tis facility, most of te employees are satisfied but some are dissatisfied regarding non.a'ailability of medicines sometimes, in te #atura $efinery +ospital.

$@SI-@5TIA* =AI*[email protected] tis employees are satisfied wit te rate of electricity 0 water, but in some facilities likemaintenance of Euarters, tey need some impro'ement!

$@$@ATI5A* =AI*[email protected] tis some employees are satisfied like in indoor facilities and cultural games 0programmes

T$A5SP$T7.In tis most of te employees are semi.satisfied ! Tey want some more impro'ement in

number and scedule of buses!

@-6ATI57.In tis we can say tat facilities pro'ided for employees cildren, according to tem, aresatisfactory, but still some employees are tere wo want some more facilities to be addedlike internet facilities and pro'ision for books!

*T7.In tis most of te employees are satisfied.

5@A5@7.

#any employees are satisfied wit tis facility!

.

C+/C*U(+/


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n t%! sis o" s+/!' $on$t! in IL Mt%+R!3n!+' !ntitl! on !*4lo'!!s !l"+! ! $on$l!

t%t--

Mt%+ R!3n!+' is 4+o/iin& &oo !l"+! "$iliti!s "o+t%! !*4lo'!!s t so*! o" t%! !*4lo'!! %o +! stills%on t%!+! isstis"$tion *' ! $ons!l! n t%!i+&+i!/n$!s *st ! +!+!ss! to $%i!/! 1007stis"$tion l!/!l.

So it is $on$l! t%t MR is 4+o/iin& *ost o" t%!!l"+! "$iliti!s to its !*4lo'!!s in stis"$to+'*nn!+ %i$% %!l4s in *oti/tin& t%! !*4lo'!!s n&!ttin& &oo o+ on! ' t%! !*4lo'!!s.


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REFERENCES

M. +i;a$ M"han& CTRM

M. R.8. Mehta, Seni" Mana0e

M. (ali/ Sin0h, Offi!e&Tainin0

M.U.8.Tand"n, Mana0e M-AW

M. Til"

Summer Training Report by PRERNA DINKAR 1

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Transcript of Summer Training Report by PRERNA DINKAR 1