Starbucks Experience Presentation
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Transcript of Starbucks Experience Presentation
The Starbucks Experience
5 Principles
5 Principles1. Make it Your Own
2. Everything Matters3. Surprise & Delight
4. Embrace Resistance5. Leave Your Mark
Make It Your Own
“This is the true joy of life, the being used up
for a purpose recognized by yourself as a mighty one; being a force of
nature instead of a feverish, selfish little clot
of ailments and grievances, complaining
that the world will not devote itself to making you happy.”- George Bernard Shaw
Ideas to “Sip” OnReflect & Share
What is something Unique to you, that helps you Lead as
an Orientation Leader?
Make It Your Own:5 Ways of BE-ing!
• Be Welcoming• Be Genuine
• Be Considerate• Be Knowledgeable
• Be Involved
Ideas to “Sip” OnGroup Reflection & Share
How to the “5 Ways of Being” Relate to Your Role as an
Orientation Leader?
Everything Matters
“Too often we underestimate the power of a touch, a smile, a kind word, a
listening ear, and honest compliment, or the smallest act
of caring, all of which have the potential to turn a life around.”
-Leo Buscaglia
Ideas to “Sip” OnGroup Share
What are little details do you need to pay attention to in
order to be a successful Orientation Leader?
Ideas to “Sip” OnGroup Share
What are our “profits” when it comes to Orientation?
Surprise & Delight
“I slept and dreamt that life was joy. I awoke and say that life was service.
I acted and behold, service was joy.”-Rabindranath Tagore
Ideas to “Sip” OnGroup Share
What are ways that you can “Surprise & Delight”
the new students?
Embrace Resistance
“Don’t mind criticism. If it is untrue, disregard it;
if unfair, keep from irritation; if it is ignorant, smile;
if it is justified, it is not criticism – learn from it.”
-Author Unknown
Ideas to “Sip” OnReflect & Share
What is something that you think will challenge you as an
Orientation Leader & how will you Embrace it?
Leave Your Mark
“How wonderful it is that nobody need wait
a single moment before starting to improve the world.”
-Anne Frank
Ideas to “Sip” OnReflect & Share
What kind of MARK do you want to leave on the new
students?
Ideas to “Sip” OnReflect & Share
What kind of MARK do you want to leave at B-W?