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The Starbucks Experience

5 Principles

5 Principles1. Make it Your Own

2. Everything Matters3. Surprise & Delight

4. Embrace Resistance5. Leave Your Mark

Make It Your Own

“This is the true joy of life, the being used up

for a purpose recognized by yourself as a mighty one; being a force of

nature instead of a feverish, selfish little clot

of ailments and grievances, complaining

that the world will not devote itself to making you happy.”- George Bernard Shaw

Ideas to “Sip” OnReflect & Share

What is something Unique to you, that helps you Lead as

an Orientation Leader?

Make It Your Own:5 Ways of BE-ing!

• Be Welcoming• Be Genuine

• Be Considerate• Be Knowledgeable

• Be Involved

Ideas to “Sip” OnGroup Reflection & Share

How to the “5 Ways of Being” Relate to Your Role as an

Orientation Leader?

Everything Matters

“Too often we underestimate the power of a touch, a smile, a kind word, a

listening ear, and honest compliment, or the smallest act

of caring, all of which have the potential to turn a life around.”

-Leo Buscaglia

Ideas to “Sip” OnGroup Share

What are little details do you need to pay attention to in

order to be a successful Orientation Leader?


What are our “profits” when it comes to Orientation?

Surprise & Delight

“I slept and dreamt that life was joy. I awoke and say that life was service.

I acted and behold, service was joy.”-Rabindranath Tagore


What are ways that you can “Surprise & Delight”

the new students?

Embrace Resistance

“Don’t mind criticism. If it is untrue, disregard it;

if unfair, keep from irritation; if it is ignorant, smile;

if it is justified, it is not criticism – learn from it.”

-Author Unknown


What is something that you think will challenge you as an

Orientation Leader & how will you Embrace it?

Leave Your Mark

“How wonderful it is that nobody need wait

a single moment before starting to improve the world.”

-Anne Frank


What kind of MARK do you want to leave on the new

students?


What kind of MARK do you want to leave at B-W?