Social Media for B2B
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Transcript of Social Media for B2B
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SOCIAL MEDIA FOR B2B
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IN 2014…
“Company-wide support of social will become increasingly necessary to make sure social media tasks are carried out consistently, and in a way that aligns with overall business goals and values.”
- Huffington Post
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THE SOCIAL BUSINESSWhere employees feel empowered and, even rewarded, for openly sharing data and expertise, in real time. “Bottom line, when a company onboards the social in social business, it typically requires a rather radical transformation of its mindset and culture.” – Social Media Today
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MORE THAN JUST #HASHTAG
Search engines incorporate social signals to inform their search results.
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AUTHOR RANKING• Great Content – the higher the
quality of the content, the higher the ranking
• Link Building – getting other sites to link to us, and linking back to them
• Social Factors –more likes and shares improves our authorship
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HOW SOCIAL MEDIA BENEFITS YOUR COMPANY:• Builds brand awareness• Humanizes our brand• Increases web traffic
The more followers, likes and shares you get, the more your company shows up in search results – increases global reach
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HOW SOCIAL MEDIA BENEFITS YOU:• It has a 100% higher lead-to-close rate than
outbound marketing. (State of Inbound Marketing, 2012)
• It gives you the power to influence and be a spokesperson for your company
• It helps build relationships• It increases customer retention and loyalty• It enables you become a thought leader • It helps you engage with the target market
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WHY DO WE WANT TO CONNECT WITH PEOPLE?
People buy from people they trust!
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YOU NEED GOOGLE+
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GOOGLE+ “Google+ is quickly gaining steam, and now has the second highest number of monthly users (393 million)” – forbes.com
It’s an integral part of Google’s grand scheme in terms of SEO
You need it for author ranking
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• Most Google+ users are tech-savvy
• Google continues to integrate Google+ into all aspects of the web
• People go there to learn – to get information
10 things to do after joining Google+
IT’S NOT LIKE FACEBOOK
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“LinkedIn Will Become a Major Player for B2B Business Growth” – forbes.com
“One of the largest sources of content creation for professionals.”
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LINKEDIN CONCLUSION:
LinkedIn is evolving from a job search & online resume platform to a place to…• Search for and share great content • Engage in professional group
discussions • Get the latest industry news
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PULSE NEWS
Pulse: An app on LinkedIn that helps you tailor and organize business news.
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“2014 should be the year of Twitter.” – socialmediatoday.com
Your employees should all join Twitter - they can us it for customer service, lead generation, research and/or thought leadership.
Create a Twitter handle for business in addition to your personal account
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TWITTER BEST PRACTICES
• Get a simple, accurate handle• Create a killer bio• Use hashtags• Don’t send direct messages – it’s mostly
spam• Post tweets with links & images. They
get the most engagement.• Ask questions • Respond to customers & prospects • Be yourself!
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OTHER TWITTER STUFF
Twitter search allows users to search for users, tweets, topics, images and videos
“Trending” - most tweeted-about topics on twitter
“Promoted” - trending topic paid for by advertisers
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FACEBOOKUsed for fun/personal updates – Show your company personality!
Facebook changed their formula in 2014, so your reach has probably plummeted. You have to create fun Facebook ads.
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DO…
Start your day with 15 minutes of industry news
Share interesting/cool/different content that might not have anything to do with your company or industry
Ask questions and engage with people – it’s called SOCIAL media for a reason
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DON’T…
Talk about how much better you are than your competition
Mimic social messages word-for-word – it’s annoying to followers.
Bore your followers to death
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CREATE A SOCIAL BUSINESS
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GET STARTED1. Empower your employees – teach them about
the different social networks & how to use them2. Give them a voice by giving them the content
to share, showing them where to find content & encouraging conversations with customers, prospects, partners & industry leaders
3. Let them know how much engagement has increased so they feel they made a difference
4. Create a program to reward employees for social involvement
5. Complete steps 1-4 and loyalty will happen on its own
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FIND & SHARE QUALITY CONTENT
Start listening on your social networksGather content from your existing partners & customersJoin LinkedIn Groups Join Google+ Communities
Great content sparks
conversations
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MORE CONTENT SITES:
Feedly.comFlipboard.comPaper.liReddit.com
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