Social BPM
-
Upload
sandy-kemsley -
Category
Business
-
view
6.684 -
download
0
description
Transcript of Social BPM
![Page 1: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/1.jpg)
Sandy Kemsley l www.column2.com l @skemsley
Social BPM
1Copyright Kemsley Design Ltd., 2010
![Page 2: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/2.jpg)
Agenda Defining BPM and social software BPM and Enterprise 2.0
Collaborative process modeling Runtime process collaboration Online BPM communities Software as a service
Impacts and future directions
2Copyright Kemsley Design Ltd., 2010
![Page 3: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/3.jpg)
What Is BPM? A management discipline for improving
cross-functional business processes. The methods and technology tools used to
manage and optimize business processes.
Model
Automate
Monitor
Optimize
3Copyright Kemsley Design Ltd., 2010
![Page 4: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/4.jpg)
What Is Web 2.0? Consumer-facing
social software Software as a
service User-created
content Lightweight
development models for mashups
Image copyright The Economist, 20104Copyright Kemsley Design Ltd., 2010
![Page 5: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/5.jpg)
Web 2.0 Examples Gmail: rich interface,
constantly upgraded Wikipedia: content from
many authors Google Maps: open API
adds to other apps
5Copyright Kemsley Design Ltd., 2010
![Page 6: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/6.jpg)
What Is Enterprise 2.0? Enterprise-facing social software Business purpose, not purely social:
Social interaction to strengthen weak ties Social production to collaboratively produce
content
SaaS or on-premise Internal or external
6Copyright Kemsley Design Ltd., 2010
![Page 7: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/7.jpg)
Enterprise 2.0 Examples Beehive, IBM’s internal social network
Social interaction
SAP’s external community networks Social production
7Copyright Kemsley Design Ltd., 2010
![Page 8: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/8.jpg)
Collaboration, Social Networking and BPM
8Copyright Kemsley Design Ltd., 2010
![Page 9: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/9.jpg)
Drivers For BPM And E2.0 Changing user expectations Trends towards greater collaboration Lack of agility in many current BPMS
implementations
9Copyright Kemsley Design Ltd., 2010
![Page 10: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/10.jpg)
Collaborative Process Modeling Multiple people participate in process
discovery, modeling and documentation Captures “tribal knowledge” Internal and external participants Technical and non-technical participants
10Copyright Kemsley Design Ltd., 2010
![Page 11: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/11.jpg)
Collaborative Process Modeling: Examples
IBM BPM [Lombardi] Blueprint SAP Gravity on StreamWork ARISalign
11Copyright Kemsley Design Ltd., 2010
![Page 12: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/12.jpg)
Runtime Process Collaboration With Dynamic BPM
User can “step outside” structured process + create ad hoc collaboration
Audit trail and artifacts captured within BPMS audit log
Eliminates uncontrolled(unaudited) email processes
12Copyright Kemsley Design Ltd., 2010
![Page 13: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/13.jpg)
Runtime Process Collaboration: Examples
HandySoft Fujitsu
13Copyright Kemsley Design Ltd., 2010
![Page 14: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/14.jpg)
Online BPM Communities External communities of practice
Provide idea exchange, tools Augment or replace internal BPM center of
excellence May be vendor specific/sponsored
Internal center of excellence Discussion forums Collaboration linked to process models Collaboration linked to process instances
14Copyright Kemsley Design Ltd., 2010
![Page 15: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/15.jpg)
Online BPM Communities: Examples
External communities of practice IBM BlueWorks Business Process Incubator Software AG ARISalign
Internal center ofexcellence Appian Global 360 Fujitsu
15Copyright Kemsley Design Ltd., 2010
![Page 16: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/16.jpg)
BPM Software As A Service Reduce capital costs Full capabilities of on-premise version Design and run from anywhere Key targets:
Business process outsourcers Small and medium business Business-to-business processes Development and test systems
16Copyright Kemsley Design Ltd., 2010
![Page 17: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/17.jpg)
BPM Software As A Service: Examples
Appian Anywhere Fujitsu InterstageBPM Cordys Process Factory Intalio|Cloud
17Copyright Kemsley Design Ltd., 2010
![Page 18: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/18.jpg)
Impacts of BPM andEnterprise 2.0
18Copyright Kemsley Design Ltd., 2010
![Page 19: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/19.jpg)
The Analysts Agree……Social BPM Has Arrived
19Copyright Kemsley Design Ltd., 2010
![Page 20: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/20.jpg)
Social/Cultural Impacts Participatory culture for collaborative
modeling Business must commit resources IT must allow business to participate
Comfort level for collaborative execution Users must feel comfortable deviating from
predefined structured process Management must allow sufficient autonomy
20Copyright Kemsley Design Ltd., 2010
![Page 21: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/21.jpg)
Technological Impacts Standardized RSS/Atom feeds for
repurposing data and user-created dashboards
IM/SMS/microblogging for process alerts Rich user interfaces (AJAX) eliminate
desktop installation User-created mashups
21Copyright Kemsley Design Ltd., 2010
![Page 22: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/22.jpg)
Economic Impacts RIA and lightweight development models
lower development costs Fast graphical development End-user composition
Software as a service BPMS lowers capital costs
Runtime collaboration lowers cost and latency of process modeling
22Copyright Kemsley Design Ltd., 2010
![Page 23: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/23.jpg)
Barriers To Adoption Perceived loss of management control over
processes Lack of understanding/trust in lightweight
development models/tools Risk of data loss or security breach with
SaaS BPMS
23Copyright Kemsley Design Ltd., 2010
![Page 24: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/24.jpg)
The (Enterprise 2.0) Future Is Already Here
BPMS vendors incorporating Enterprise 2.0 functionality RIA configurable user interfaces Lightweight integration RSS/event feeds Design collaboration Runtime collaboration SaaS
These are facilitating change in BPM
24Copyright Kemsley Design Ltd., 2010
![Page 25: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/25.jpg)
What To Expect In The Future User tagging of process instances Dynamic subprocess definition Integrated IM and other synchronous
communication Goal-oriented shift of process responsibility
from management to knowledge workers
25Copyright Kemsley Design Ltd., 2010
![Page 26: Social BPM](https://reader033.fdocuments.us/reader033/viewer/2022051211/55492792b4c905b44c8bc3b9/html5/thumbnails/26.jpg)
Questions?
Sandy Kemsley
Kemsley Design Ltd.
email: [email protected]
blog: www.column2.com
twitter: @skemsley
26Copyright Kemsley Design Ltd., 2010