Atmospheric Correction Algorithms for Remote Sensing of Open and Coastal Waters
Remote Services Worksop - Waters Corporation · —TeamViewer etc. Remote Services —Technical...
25
©2009 Waters Corporation | COMPANY CONFIDENTIAL ©2011 Waters Corporation Remote Services Worksop 2 nd Nordic MS Symposium Båstad 7 th -8 th November 2011 Steve Lewis / Tore Caesar
Transcript of Remote Services Worksop - Waters Corporation · —TeamViewer etc. Remote Services —Technical...
©2009 Waters Corporation | COMPANY CONFIDENTIAL ©2011 Waters Corporation
Remote Services Worksop
2nd Nordic MS Symposium
Båstad 7th-8th November 2011
Steve Lewis / Tore Caesar
©2011 Waters Corporation 2
Agenda
iRequest
Remote Services
— Connections Insight
— TeamViewer etc.
Remote Services
— Technical Details
— Live demonstration
©2011 Waters Corporation 3
iRequest
What is it ?
— Online call logging
What benefit is it to me as a customer ?
— Call opened directly in our Call System
— Out of office hours
— Avoid queuing
— Call goes direct to the Expert Centre
— Prioritisation over emails
— Email confirmation of call registration
— Date stamp in our system
— Optimised technical support
— Online visibility of all your calls and their status
©2011 Waters Corporation 4
iRequest
©2011 Waters Corporation 5
iRequest
©2011 Waters Corporation 6
iRequest
©2011 Waters Corporation 7
iRequest
©2011 Waters Corporation 8
iRequest
Requires only 1st 3 letters of your
company name (same as in Waters system) E.g. Folkehlese = NAS
Ullevål = OSL Lundbeck = H. L
CHECK Service Report!
©2011 Waters Corporation 9
iRequest
©2011 Waters Corporation 10
iRequest
NOTE – Can take a few minutes for this
window to appear (even with 502 Gateway
error call was still logged in CIT)
©2011 Waters Corporation 11
iRequest - email notification to customer and to Waters Expert Centre
Customer confirmation email
Notification received in Service Email Box
©2011 Waters Corporation 12
Customer Call Tracking View
©2011 Waters Corporation 13
Service call is created directly from the iRequest in the Waters call system
©2011 Waters Corporation 14
Remote Services
Connections Insight (Waters)
TeamViewer (Non-Waters)
©2011 Waters Corporation 15
Remote Services
What is it ?
— Remote Instrument operation
— Proactive intelligence (Connections Insight)
What benefit is it to me as a customer ?
— Uptime !
— Training
— Personal Use
Security ?
Cost ?
©2011 Waters Corporation 16
Connections Insight
Current version 3.1
Installed as an option with latest Acquity UPLC ICOP, 1.5
iAlert, iAssist, iHelp
Easy to manage through iManager
©2011 Waters Corporation 17
Connections Insight - Security
Axeda ServiceLink
VeriSign Security certified application
Secure Sockets Layer (SSL) 128-bit encryption
Only port 443 – does not allow general web browsing (port 80)
IT can allow access to waters.axeda.com URL only
Password automatically generated for every session
I Assist must be initiated by user
©2011 Waters Corporation 18
Connections Insight – White Paper
©2011 Waters Corporation 19
Connections Insight - References
Visit http://www.axeda.com/community/customers/all/a for
references
©2011 Waters Corporation 20
TeamViewer
256 bit-encryption
Based on same standards as https/SSL
Install or use web application for one-time use
Password automatically generated for every session
www.teamviewer.com
©2011 Waters Corporation 21
TeamViewer
©2011 Waters Corporation 22
TeamViewer – Security Statement
©2011 Waters Corporation 23
TeamViewer - References
http://teamviewer.com/en/company/references.aspx
http://teamviewer.com/images/pdf/TeamViewer_SecurityState
ment.pdf
©2011 Waters Corporation 25
