TOTAL QUALITY MANGEMENT

THE LEADERSM.Ahsan Khan 10Hassan Abdullah 14Hassan Shahid 22Zubair Saleem 27Umair Tariq 34

COMPANY NAME

Began as a textile company in 1926 (Toyoda Automatic Loom Works)

In 1933 an automobile department was established within Toyoda Automatic Loom Works.

In 1937 Toyota Motor Co. was established as an independent company.

Becomes a major supplier of trucks to The Imperial Army during WWII.

Plants were scheduled to be destroyed by allies, but the war ended first.

In 1947 started passenger car production. In 1958 sold their first cars in the U.S. In 1959 opened first plant outside of Japan,

in Brazil.- Since then Toyota has maintained a philosophy of producing and designing cars in the countries where they are to be sold.

In 1989 the first Lexus was introduced after several years of development.

In 1997 Toyota introduced the first hybrid (Prius) to the Japanese market.

WHERE THEY ARE TODAY Second Largest automaker, but most profitable 51 manufacturing companies in 26 countries

- Produce a vehicle every 6 seconds Brands: Toyota, Lexus, Scion Business partners with Daihatsu and Hino automotive business accounted for 90% of

revenues Other 10%: housing, marine,

telecommunications.

THE 9 DIMENSIONS OF QUALITY

Performance Features Conformance ----------------------------- Reliability Durability Service ----------------------------- Response- of Dealer/ Mfgr. to

Customer Aesthetics – of product Reputation- of Mfgr./Dealer

PERFORMANCE The toyota production system based on three main

concepts.

1. The first is called “jidoka” (which can be loosely translated automation with a human touch) which means that when a problem occur the equipment stop immediately, preventing defective product for being produced.

2. The second is the concept of “just in time” in which each process produces only what is needed by the next process in a continuous flow.

Toyota is one of the best company in the world.

Toyota is using “LEAN MANUFACTURING SYSTEM” or “JUST IN TIME” system with the objective of making the vehicle by the order of the customer in quickest and efficient way.

KANBAN SYSTEM

Although many believe that kanban is TPS, the kanban method exist to manage the just in time method. Simply it is an information system which controls the quantities in every process.

In kanban the required amount of units and types are written in a card called kanban. It is send to the people in preceding process to the subsequent process which connects many processes in a Toyota plant. This method is supported by followings.

Smoothing of process Reduction of machine set up time Standardization of jobs Improvement activities

IMPROVING PERFORMANCE

IMPROVING PERFORMANCE To improve the performance of the

workers and employees Toyota typically selects a core group of two to three hundreds new employees and sends them for several months training and work on the assembly line in one of Toyota's existing factories.

After several months of studying the production system and working alongside experienced Toyota assembly line workers, the new workers are sent back to the new factory site.

At the end of each work week, groups of Toyota production workers spend 1 to 2 hours analyzing the performance and problems in quality of productivity.

Each group proposes counter measures to correct identified problems and discusses the results.

Through personal interactions in such quality circle group settings, Toyota employees share their ideas for improvement, devise steps to test new ideas for improvement, and assess the result for their tests.

Documenting the tasks that each team of workers and each individual worker is ask to perform on its assembly line.

These documents provide a detailed description on how each task is to be performed, how long each task is take, the sequence of steps to be followed in performing each task, and the steps to be taken by each worker in checking his or her on work

FEATURES Customer satisfaction is at the heart of

all Toyota activity in order to satisfy customer needs.

Keeping eye on the pollution in environment Toyota is the first company who launched the first “hybrid car” PRIUS.

GO GREEN GO PRIUS

Environment friendly(green) Fuel efficiency Smooth driving Powerful engine

TOYOTA VIN DECODER

Every Toyota car has a unique identifier called vin. This number contains vital information about the car such as manufacture, year of production,plant,type of engine, model and even more.

This is globally recognize, customer can search Toyota car parts and check car history by vin number

CONFORMANCE

Conformance is how well something, such as a product or system, meets a specified standard and may refer more specifically testing to determine whether a product or system meets some specified standard.

Quick feedback of defect information.

Once the transmission error happens, they have to be deducted and proper remedies have to be implemented. To quick feedback cycle they to solve the problems in the lead time between fabrication and inspection.

FOR EXAMPLE.

In accordance with the international safety standards IMC issued a special service campaign in national newspaper recently for the latest model of Toyota corolla.according to the notice a certain batch of Toyota corolla vehicles were shaped with faulty jacks. Toyota Indus recommend particular batch customer to contact their near authorize dealer and have their car jack replace.

All the affected customers are entitled for a free car wash from the authorize dealer during visit to have a jack replace

DURABILITY AND RELIABILITY Before launching the new car Toyota

sets a collision tests with a length of 280 meter and maximum width of 190 meter, and a surface area of approximately 44000 square meter.

FOR EVERY ROAD IN THE WORLD

Automobiles are not always driven on well-paved roads. Toyota conducts testing by recreating poor road conditions akin to those that exist around the world including flagstones, gravel roads, inclined roads, flooded roads, snow-covered roads, icy roads, and deserts.

The testing for poor road conditions includes driving a total of 900 km in a single day including on actual roads with three drivers taking turns at the wheel.

The testing of tires and other strengths are performed under the harshest, most adverse driving conditions.

FLOODED ROAD DRIVING TEST

RUBBLE STONE ROAD TEST

YOU CAN EXPERIENCE EXTREME HEAT AND COLD IN A DAY

Across the earth there are harsh environments that exceed the imagination. At Toyota's engine testing site, tests are conducted in facilities that can recreate the extreme cold and searing heat of different regions of the world to ensure that engines perform properly in any environment.

Testing is repeated day and night with cars as well as engineers freezing in the extreme cold and sweating in the extreme heat to ensure that Toyota can make cars that will remain comfortable for passengers even under such conditions.

REFREEZING

INSOLATION TEST

SERVICES After sale services.1. Strong Cordial welcome2. Availability of spare parts3. Accurate services4. Reasonable prices

With the collaboration of different banks Toyota offering car lease services.

Obtaining Warranty Service Maintenance Records.

ONE STOP SHOPPING

Tyres Batteries Brakes Lubricants and Fluids Mufflers Repairs Vehicle Inspections Toyota Genuine Accessories

RESPONSE OF DEALER

Toyota Central Motors is one of the oldest and largest dealer successfully operating as an authorized dealership of Indus Motor Company.

Toyota is dealing with the helps of dealers in three sectors.

SERVICES

SPARE PARTS

TYPES OF PROBLEMS(UNSTRUCTURED) Recently Indus motor have decided to

close down there plants temporarily to control the expanses and the production volume as demand has fallen down by a great margin. This was due to shameless economy, extortion cases and government intervention.

REWARD SYSTEM(EXTRINSIC) Its critical to motivate everyone to

participate in cost and quality improvement. This means having a clear award system to recognize outstanding contributions and performance.

Reward system to share benefits with those contributing to positive results.

Toyota company is using extrinsic reward system.

Bonus Employee of the year award Incentives Rewards on targets achieving Attendance reward

REWARDS FOR CUSTOMERS

Toyota also offers rewards for their loyal customers by Toyota loyalty programmed.

By visiting any Toyota authorize dealer ship customer can get a chance to win amazing prices in addition to free car wash .

The most loyal customers won free family trip to Malaysia in 2014

Any Questions ?????