By: Ayesha Shuja, Anita Singh, Sunita Thapa, Nazma Khanam, Yunqing Chen

General information

•East End Community and Health Centre was established in 1990.

• It is located on Queens and Coxwell.•The centre was designed by it`s staff

members. •The centre provides it`s main health

services only to the people residing in the catchment area.

•Other community programs can be available by everyone who wishes to participate.

Mandate

•``Our purpose is to promote a healthy lifestyle and to assist people in our neighborhood who need assistance with gaining healthcare facilities. These are mainly people belonging to different immigration statuses; need financial assistance due to unemployment or poverty, have language and/or cultural barriers, and not having a health or a social insurance number being a newcomer to Canada.``

Vision & Mission Statement

•Vision Statement: “East End Community Health Centre’s vision is people working together to promote health and well-being for everyone.”

•Mission Statement: “Our team of health service professionals work in partnership with individuals, families and community groups to improve the health and well being of everyone in the community.”

East End`s 5 service areas

•Primary Care•Illness Prevention•Health Promotion•Community Capacity Building•Service Integration•The centre believes in a holistic way to

help people with their health needs which means having a good body, mind and soul.

Main Services

•The following services are paid by OHIP•Medical Services•Pharmacist•Counselling/Psychotherapy•Foot care•Physiotherapy•Nutrition•Client Support•Lactation Consultant

•The Following are support groups that the centre offers to the community.

A small fee may apply for materials that need to be purchased.

Kinship Families Program Chronic Illness management program

Diabetes Support Session Gentle fit – Exercise group for Arthritis

South Asian cooking group Alcohol and Drug Addiction recovery and support group

Weight management program Managing emotions program

Good Food Box Program- Box of fruits and vegetables given once a month for $15

Programs offered for Children’s health and Development•Free Dental Workshop for Preschoolers

(Under 4 Years)•Healthy Baby, Healthy Brain•Parenting Workshops•Reflective Parenting•School Readiness•Helping Our Babies Grow

East End`s 3 Strategic Priorities for 2008-2011•We serve based on priority and severity of

the illness and or need.•Control Diabetes and its future side

effects on people as it is the leading illness in Ontario.

•Our Quality improvement program

Language of service

•Services are provided in Urdu, Hindi, Farsi, Cantonese, Spanish, Turkish and more.

•Interpreters are available

Application Process• No Fees Required for Services• Proof of Address is required for registration.• Need to belong to the Catchment area, unless

you are a newcomer.• The centre has their own application form and

assistance is provided in filling it out if needed. • Waiting list- depends on the amount of people

applying, amount of staff available and the severity of the Issue.

• Counselling services are only available for people residing in the catchment area.

Barriers to East End Health Centre

•Catchment Area•Government Funding•Waiting lists•No Volunteers

Additional Information

•The building is wheelchair accessible.•The washrooms are barrier free.•Parking is close to the entrance.•Tokens can provided to clients for clinical

visits.•During after hours Clinical Patients can

be seen by doctors on call in terms of an emergency.

•Home visits are available.

How does the centre work on it`s mission or goals•Based on needs•Leadership•Accountability•Integration

Funding•EECHC is funded by Toronto Central Local

Health Integration Network. (LHIN)•``LHIN is a non-profit organization that

plans, integrates and funds 174 healthcare organizations.``(www.torontocentrallihin.on.ca)

• It sets out a strategic plan for all the healthcare centres to be working on meeting the same goals based on needs of the community.

Qualifications of staff

•The staff needs to be a degree or a diploma holder in their given field.

•Healthcare professionals have been accredited from Canada.

The Community gains access to the services

•Through Pamphlets and Brochures placed on the entrance of the centre.

•Documentation of Posters in the community

•Door to Door distribution of their Newsletters.

•Providing Calendars of their scheduled monthly programs.

•The Centre is opened on Saturdays as well from 9:00 am-5:00 pm

Circumstances that lead people to come to the centre are

• Newcomers seeking health who have no health insurance or a card.

• Going to personal family or relationship issues• Having financial difficulties• Seeking Employment• Families need assistance with upbringing their

children• Need Shelter• Domestic Violence or Abuse• Seniors living alone and living with chronic illnesses.• Need Food

List of Support provided by the Centre

• Request and need for shelter is transfered over to community housing agencies.

• Raise awareness of issues in the local community.• Professionals are available to take care of children whose

parents wish to participate in the centre`s programs.• Help find Employment• Clients are called in for follow up appointments; according to the

plan and needs of the client.• The follow up appointments • Help families applying for government applications

ie.Subsidy,Citizenship• Financial support is provided to people, where the counsellors

guide and help fill out applications for government funding.• Advocate and raise awareness through fundraisers for the

Cancer Society, Sickkids, and for Government of Ontario.

Process through which support to families is tapered off •Follow up appointments and calls are made to

make sure the family is doing well and does or does not require any further assistance.

•The family itself calls and lets the agency know that they don`t need follow up appointments anymore.

•Follow ups depends on the client care and treatment plan

•Every 6 months for follow up appointment is made.

Information needed from patients•Health card number (if available)•Proof of address•Amount of Income•Amount of people living in the household.•Number of dependents •Education level

Employment help

• Help is provided to people seeking Employment.• People are referred to employment agencies

that they work hand in hand with the following agencies:

• Wood Green Employment services- They help individuals seek employment.

• Neighbourhood link – helps people find jobs, have programs for seniors, and helps people find houses.

• Ontario Works – helps find people employment and provides financial aid.

Outreach Programs

•Neighbourhood link•Senior services•Connect to the community •Client support housing for low Income

Families•Sections of Wood Greens Services•Toronto Speech and Language Services•Parenting Services.

Statistics•25,600 clinical appointments are made

every year•73 different types of health community

programs are offered. •30 or more staff members.•1,348 flu shots are given every year.•Approximately 6,386 people participate in

our health programs. • (East End Community and Health Centre, Annual Report

2011-2012)