PC and Server Protection with Trend Micro Worry Free Business Security Troubleshooting Client Server...
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![Page 1: PC and Server Protection with Trend Micro Worry Free Business Security Troubleshooting Client Server Connectivity Ian Thiele 1.](https://reader030.fdocuments.us/reader030/viewer/2022032801/56649ddf5503460f94ad8540/html5/thumbnails/1.jpg)
PC and Server Protection with Trend Micro Worry Free Business
Security
Troubleshooting Client Server Connectivity
Ian Thiele
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Agenda Team setup at Trend
Focus on the delivery team
Use of TCP for connecting end points to a central console
Making TCP connections
Troubleshooting
Summary and Questions
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![Page 3: PC and Server Protection with Trend Micro Worry Free Business Security Troubleshooting Client Server Connectivity Ian Thiele 1.](https://reader030.fdocuments.us/reader030/viewer/2022032801/56649ddf5503460f94ad8540/html5/thumbnails/3.jpg)
Anti Malware Team versus Support Team
Cybercrime detectives
Collate Issues
Provide
Product updates
Scan Engines
Patterns
AV Team available in case
WFBS fails to clean
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Platform Experts
Agents for Clients and
Servers
Support and maintain
product infrastructure
Delivery of product updates,
scan engines and virus
patterns
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Worry Free Server Console
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To receive updates agent must
have IP addresshave TCP port to talk to serverBe “online” to serveConnection to server
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Troubleshooting How to perform connection checks for Client/Server Security Agents
Server to client tests
Client to server tests
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Knowledgebase: Connection Checks
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Client agents could beAbsent from consolePresent but offlineShowing online, but actually unreachableUnable to receive updates
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Problem definition
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? ?
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Server to Client TestsTest with Ping, Telnet, HTTP
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Client to Server TestsTest with Ping, Telnet, HTTP
Default server Listening Port is 8059. It’s a real HTTP Port
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Any Questions?
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