Overview of SnapComms Internal Communication Software
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Transcript of Overview of SnapComms Internal Communication Software
Bypass email and get info directly to staff.
Real solutions to real communication problems
Demo & Discussion - Paula Cassin, SnapComms North America
Information Overload
means
Key info often gets missed
Communication tools that broadcast visual contentdirectly onto the screens of computers,
using multiple channels and formats
Easy to install. Easy and quick to use.Measure delivery, click-throughs, responses.
INFO FOR YOU….INFO FOR Y
E-Bulletins/News
Screensavers
Wallpaper
6 SnapComms “Channels”Pop-up Alerts
Tickers/RSS
Quiz/Surveys
Visual Message Types and Suggested Employee Communication Uses
Screensavers Tickers Alerts Surveys Magazine
Screensavers Ticker Bar Pop-up Alert Staff Poll Magazine
Desktop Wallpaper RSS Feeds Pop-up RSVP Staff Quiz
Pop-up VideoReinforce
knowledge, learning over
time. Improve
awareness of strategic
initiatives, enhance employee
recognition programs
Measure understanding, actions taken,
training effectiveness.
Drive fast action when processes change or
action required
(compliance, cut overs, roll
outs).
Ensure critical notifications cut
through Drive up event participation and/or video
views
Consolidate updates into a
visually absorbable
package to drive efficient
knowledge transfer
Facilitate audience
contributions
Organizations using
Pop-Up Alert Notifications
• Ensure audiences seek critical messages in time• Target messages to everyone or just to specific employee
groups involved• Drive fast action when processes change or action required• Showcase video tips, messages, content• Increase Event/Training registrations
Send a dynamic pop-up alert and have it automatically return later, if not actioned.
Send a dynamic pop-up alert and have it automatically return later, if not actioned.
Customize visual display and behavior
Use Case: Weather/emergency
Maintain great service when situation changing fastImprove productivity, engagement, customer satisfaction
Use Case: Outages
• Reduce unnecessary calls to helpdesk• Save employees’ time• Get back up measures plans in place faster
Use Case: Retail Mobile
Use Case: Process/Policy Changes
Use Case: Process/Policy Changes
Get confirmation/acknowledgement to ensure compliance
Use Case: Regular Updates
Ticker/RSS Scroll
• Ensure audiences seek critical messages in time
• Target messages to everyone or just to specific employee groups involved
• Drive fast action when processes change or action required (compliance, cut overs, roll outs)
Use Case: Contact Centers
Link a Ticker Headline to a URL – when your audience clicks on the headline, it will launch the page and take them to the information you need them to see or act upon.
Use Case: Weather
Use Case: Planned Outages
Use Case: Planned Outages
• Only those active see them – no noise for others
• No impact- users can log out/finish in time before service/application taken down
Use Case: Retail Newsfeed or RSS
• Showcase intranet portal news on P.O.S. displays
• Reach shared-login audiences when they do use the computer
• For outages/emergencies: leave onscreen until situation is over
Customize visual display and behavior
How Does it Work?
Solution Elements
Secure Message Management portal for creating, sending, and managing messages/content
The Back end infrastructure – core application housed and managed either in Snap’s data center (hosted version) or within your own data network (in-house version).
SnapComms Client, the desktop applet which pulls down new content, broadcasts messages to the PC, and gives users access to the message history.
Audience/Users: SnapComms Client
software installed on the PC/Mac
Client/User Options on PC/Mac
• On PCs and Macs, SnapComms client software can pick up Active Directory User information, including static groups and attributes.
• Users automatically are registered upon install of the software and appear in the User list (available to Administrators).
Audience/Users: SnapClient
Administration
• Safely delegate Admin rights to multiple groups
• Manage messages, volumes, audience, distribution lists
• Measure and track alert messages, user responses, and Admin activity
Login to the Content Manager from a computer, tablet (or even smartphone) to create/send
message
Select a pre-set template
Simple to set up and publish
Targeting Messages
Send only to those who need to know.
• Active Directory sync = automatically makes AD groups available to use in SnapComms
• Advanced upload csv function to sync group data from other sources
• Audience group registration = use special alert to confirm location/role/BU etc. directly with your audience and automatically populate target groups.
Targeting Messages
Send only to those who need to know.
• SnapComms sync with Active Directory automatically makes AD groups available to use in SnapComms
• Advanced upload csv function to sync group data from other sources
• Audience group registration = use special alert to confirm location/role/BU etc. directly with your audience and automatically populate target groups.
Reports on Activity, Delivery
Content Calendar shows current and planned messaging
Reports – message specific or summary
Rich reporting function = by message or by Administrator
Administrator Permissions
Limit Admin Rights to • Folders• Message Types• Target Groups• Management
Functions
Screensavers
• Reinforce data security behaviors through visual reminders• Change behavior and impart knowledge over time• Easily change out content items with no network impact• Target multiple messages to appropriate audiences• Enable Links and drive people to more info online, quizzes,
audits, interactive forums on security awareness
Case Study: University
How Do they work?
1. Upload your content to the Content Manager as a new screensaver message
2. Choose your Target Audience3. Set display duration and
other options4. “Publish” out to your
audience5. Your message now cycles on
their computer during screen saver mode, together with any other active screensaver targeted to them
Screensavers
• Each employees’ screensaver becomes series of revolving visual messages
• Include hyperlinks/images so staff can click to access more information
• Option to allow staff the choice of one personalized screen saver
• Use “countdown” templates to count down to important events
• Update and change screensavers easily, without any major IT deployment or involvement
Interactive Screensavers
Case Study: Telco
Desktop wallpaper
• Cycle multiple messages during the day as wallpaper
• Reinforce key behaviors over time• Target different visuals to retail, corporate,
customer-facing vs internal devices
Desktop wallpaper - easy
Cycle multiple images
Pop-up Quizzes and Surveys
• Survey to understand current behaviors• Quiz to reinforce best practice and measure understanding• Visual delivery and auto-reminders ensure high
response rates• Send to smaller employee sample groups more often
and still get statistically relevant data
Quiz
Use Case: Knowledge Reinforcement
Use Case: Confirm Understanding
Customize visual display and behavior
Snap Quiz
Surveys
Use Case: Competitive Intelligence
E-Bulletins, Newsletters
Snap Mag onscreenYou design the look and feel, then we template it. After that your Editor focuses on actual content and delivery to your audience.
Every article can have its own lifespan/run dates.
Publish to employees by scheduling headlines to scroll in a ticker…Publish to employees by scheduling headlines
Use Case: Telco
Situation: complete email overload, culture that encouraged open communication, productivity
impacts
• Consolidated information/reduced interruptions using e-newsletters, one for employees, one for corporate news, monthly for H.R. Article headlines delivered weekly or monthly in a ticker newsfeed.
• Showcased strategic and critical info using screensavers, pop-up alerts, tickers controlled by Employee Comms team.
• Stopped using mass email.
Thank You! Please Contact us to:
• Set up a free Trial• Connect with a person to ask questions• Get pricing or a quote• Discuss a specific situation
Contributions and social media
News aggregation
Targeted advertising
SnapComms Tools
Feedback and education
Cut through for critical content
Mobile Client: Android, iOS
Registration Alert = Builds Target Groups off of Users’ answers
• Broadcasts as a pop-up Alert• Each answer choice is linked to a Target
Group.• Verify site/team/division or use for opt-in
categories
Visual Message Types and Suggested Security Awareness Uses
Screensavers Tickers Alerts Interactive Surveys Magazine
Screensavers Ticker Bar Pop-up Alert Forums Staff Poll Magazine
Desktop Wallpaper RSS Feeds Pop-up RSVP Blogs Staff Quiz
Pop-up Video Helpdesk
Q&A
1. Reinforce
knowledge, learning over
time
2.Measure
understanding, actions taken,
training effectiveness.
3.Drive fast
action when processes change or
action required (compliance, cut overs, roll
outs).
4. Critical
Notifications to IS teams,
critical breach notices to
users.Drive up Training
participation and customize through RSVP.
Showcase dynamic video
training/SA content
through Video.