ONLINE SERVICES [ ADVISER GUIDE TO BULK TRANSACTIONS ]

ONLINE SERVICES - ADVISER GUIDE TO BULK TRANSACTIONS

Bulk transacting is an efficient way for you to make multiple payments from your clients’ at-call cash accounts, saving you time by streamlining your administration processes.

1. CREATING A CSV FILE

Prepare your excel spreadsheet during the day. The file must be uploaded in csv format.

Column A Transaction Types:

1 ETF (must be uploaded & validated prior to 3.30pm AEST for processing same day) 3 BPay (must be uploaded & validated prior to 2.30pm AEST for processing same day) 4 Internal Transfer (to another BOQ Money Market Deposit Account)

Column B Date format dd/mm/yyyy

Column C BOQ/DDH Account #, please enter the at-call account number (998XXXXXX) to be debited

Column D BOQ/DDH Statement Reference, the narration you want to appear on the clients BOQ Money Market Deposit Account statement

Column E External Transaction Description / BPay Reference the receiving institutions’ reference

Column F Amount, including 2 decimal places

Column G BSB/BPay Biller Code details. The BSB format is XXX-XXX

Column H External / Internal Acc No is the receiving bank account number

Column I External Acc Name is the receiving bank account name (not applicable for BPay)

Tran Type

Date BOQ/DDH Account #

BOQ/DDH Statement Reference

External Transaction Description or BPAY Reference

Amount BSB /BPAY Biller Code

External / Internal Acc No.

External Acc Name

1 1/07/2016 998XXXXXX Adviser Service Fee

DDH Client X 500.00 123-456 123456789 X Financial Planning

1 1/07/2016 998XXXXXX Adviser Service Fee

DDH Client Y 1000.00 123-456 123456789 X Financial Planning

3 1/07/2016 998XXXXXX BCC Rates BPay

123456789 100.00 123-456

4 1/07/2016 998XXXXXX Quarterly Fee

Quarterly Fee 99.00 998XXXXXX

TIPS

1. Create your spreadsheet in excel, convert it to a CSV file via the ‘Save As’ functionality.

2. Remember to delete the header row prior to uploading the file.

3. All BPay requests must be uploaded, validated and authorised prior to 2.30pm AEST for processing the same business day.

4. All ETF requests must be uploaded, validated and authorised prior to 3.30pm AEST.

ONLINE SERVICES - ADVISER GUIDE TO BULK TRANSACTIONS

2. UPLOADING BULK TRANSACTIONS

Under the Bank Accounts menu, select Load Transactions File.

Browse to navigate to the file location, and once located, select and upload the file.

Once uploaded the transactions will appear in the Current Transactions Queue for processing.

ONLINE SERVICES - ADVISER GUIDE TO BULK TRANSACTIONS

3. VIEW CURRENT TRANSACTION QUEUE

Once uploaded your transaction list will be populated.

Transactions appearing in this list should be double-checked for accuracy. They have not yet been processed.

You can change or delete any single payment from this menu by selecting Modify. Amend and save any changes and return to transactions queue.

ONLINE SERVICES - ADVISER GUIDE TO BULK TRANSACTIONS

4. VALIDATE AND AUTHORISE TRANSACTIONS

Once your transactions have been checked navigate to the Validate and Authorise Transactions menu.

When this menu item is selected the system will automatically validate each individual transaction (verify sufficient funds/correct authority held etc.).

Once verified each transaction will appear with a status of ‘CHECKED OK…’

If the transaction has returned an error see Transaction Errors section below.

To authorise (i.e. process) the transactions, enter your Username and Password. If a second authorisation is required the status will show as ‘Authorisation 1 completed’ and a second person is required to enter their Username and Password.

To enter this second authorisation the second user will need to login.

On entering the authorising Username and Password, all transactions will be authorised.

ONLINE SERVICES - ADVISER GUIDE TO BULK TRANSACTIONS

5. TRANSACTION ERRORS

If there is an issue with the validation of a transaction this information will be displayed in the Validate and Authorise transactions queue.

You can modify or delete the transaction as required through the Current Transactions Queue.

If you are unable to determine why a transaction has an error status please contact DDH on 1800 006 133.

ONLINE SERVICES - ADVISER GUIDE TO BULK TRANSACTIONS

6. VIEWING PROCESSED TRANSACTIONS

To view all transactions recently processed via Online Services, select View All Recent Transaction Requests.

The information column indicates these items have been processed, and cannot be amended or cancelled.