Oakland County Department of Information … County Department of Information Technology Project...
Transcript of Oakland County Department of Information … County Department of Information Technology Project...
Oakland County Department of Information Technology
Project Scope and Approach
Project Name: eFiling System Upgrade Project ID: DB7212EF
Form Rev. 08/29/2008 Page 1 Project Rev. 1/20/2017
Leadership Group: Courts/Justice Administration Department: County Clerk
Division: Clerk/Register of Deeds
Project Sponsor: Jennifer Howden
Date Requested: 01/04/2017
PM Customer No. 212
Request Type: New Development
IT Team Name: Courts/Justice Admin
IT Team No: B
Project Manager/Leader: Bradley Damron Account Number:
Account Description:
Customer Name:
Grant Funded? Yes No
Mandate? Yes No
Mandate Source:
Project Goal To upgrade the Oakland County efiling system so that vendor support and PCI compliance can be obtained. End of life for the legacy efiling application is March 2017. Business Objective
Maintain an efiling environment for filing legal documents with the Oakland County Clerk’s Office for the 6th Circuit Court.
Major Deliverables
Detailed Project Plan with WBS Creation/Modification of interfaces to Mainframe and OakDocs Functional Testing Implementation Plan
Approach
Follow PMO Standards and Processes Develop Project Plan in Clarity Kickoff Meeting with Project Sponsor, Vendors, and Project Team Technical Review of Odyssey Software Application Architecture Review of Proposed Development Create/Modify/Develop Interfaces System Testing of Interfaces Attend software training, if required Implement solution into Quality Assurance System Testing User Acceptance Testing Implement solution into production Project Sign off and Closure
Oakland County Department of Information Technology
Project Scope and Approach
Project Name: eFiling System Upgrade Project ID: DB7212EF
Form Rev. 08/29/2008 Page 2 Project Rev. 1/20/2017
Research & Analysis
NACo Application Store – Research has not been conducted yet.
Gartner Research Recommendation - Research has not been conducted yet.
Benefits
See Return on Investment (ROI) Analysis Document
Impact
Number of Users 150 Internal Users
Numerous external users including Clerks, Lawyers, Judges
Divisions County Clerk
Circuit Court
Leadership Groups Courts/Justice Administration
Risk
Business Environment High – Project will dramatically change existing business processes or will negatively effect the business environment if implementation is unsuccessful.
Technical Environment Medium – Previously implemented technologies with new aspects and/or new requirements.
Assumptions
Staffing IT Staffing: resources will be available for the hours indicated per the attached
project plan.
Other Staffing: additional staffing will be available as follows:
Role: Name Hours per Day
Project Sponsor: Jennifer Howden As needed
Oakland County Department of Information Technology
Project Scope and Approach
Project Name: eFiling System Upgrade Project ID: DB7212EF
Form Rev. 08/29/2008 Page 3 Project Rev. 1/20/2017
Facilities
Technical
Tyler Technologies Odyssey Content Management software application will be SaaS
solution installed on the vendor’s servers and maintained by the vendor.
Funding
Other
Priority
Constraints
Exclusions
Oakland County Department of Information Technology
Project Scope and Approach
Project Name: eFiling System Upgrade Project ID: DB7212EF
Form Rev. 08/29/2008 Page 4 Project Rev. 1/20/2017
PROJECT PHASE AUTHORIZATION
Phase(s): All
Total Estimated Application Services Hours: 838 Total Estimated Technical Systems Hours: 8 Total Estimated CLEMIS Hours: Cost:
Total Estimated Internal Services Hours: Cost:
IT Application Services Division Manager Approval:
Date:
IT Technical Systems Division Manager Approval:
Date:
IT CLEMIS Division Manager Approval:
Date:
IT Internal Services Division Manager Approval:
Date:
IT Management Approval: Approved: Yes No
Date:
Reason:
Project Sponsor Approval: Title:
Date:
PROJECT SUMMARY
Authorized Development (see above) Hours: Cost: Preliminary Estimated Development for Future Phases Hours: 846 Cost: $117,460 Grand Total Estimated Development Hours: 846 Cost: $117,460
Oakland County Department of Information Technology
Project Scope and Approach
Project Name: eFiling System Upgrade Project ID: DB7212EF
Form Rev. 08/29/2008 Page 5 Project Rev. 1/20/2017
PROJECT COMPLETION AUTHORIZATION
Customer Acceptance of Product: Title:
Date:
Project Office Review:
Date:
Information Technology Strategic Plan Alignment
3.1 - Provide an Enhanced Application Service Offering
DB7212EF - eFiling System Upgrade
3.1.1 - Increased application integration andstandardization through web services
3.1.2 - Integrate mobility and location basedservices in business applications
3.1.3 - Promote and utilize shared services throughthe use of cloud technologies to offset costs and
expand product offerings to customers
3.1.4 - Improve the quality, reliability, and availabilityof all applications
3.1.5 - Increase the agility and responsiveness ofbusiness units by expanding customer analytics
3.1.6 - Leverage the County's web presence as abranded consolidated point of access to all County
information and services
3.1.7 - Centralize and standardize identity andaccess management for all applications and content
3.2 - Enhance ability to provide effective and timely customer service
3.3 - Implement a Standardized Infrastructure Strategy
3.2.1 - Advance the use of IT Infrastructure Library(ITIL) best practice framework for IT Service
Management
3.2.2 - Implement Configuration ManagementDatabase to better identify IT Assets
3.2.3 - Provide a high-quality training program toempower employees through technology
3.2.4 - Utilize a formalized customer communicationplan
3.2.5 - Build IT Staff expertise through professionaldevelopment
3.2.6 - Expand capacity through ongoing organizationreview and right sourcing
3.3.1 - Deliver services using a standardized sharedtechnology infrastructure whereever possible
3.3.2 - Implement a consolidated securitymanagement strategy
3.3.3 - Develop and implement a policy forpersonally owned devices and services
3.3.4 - Improve service availability through networkdesign and management strategies
3.3.5 - Enhance capacity planning and recoverymanagement strategies
3.3.6 - Adopt an enterprise architecture approachto technology planning, design, and implementation
X
X
Page 1 of 11/20/2017Run Date
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Project Summary
As Of: January 6, 2017
Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total
Benefits/Savings:Tangible Benefits Subtotal: 0 0 0 0 0 0 0Cost Avoidance Subtotal: 0 0 0 0 0 0 0
Costs:Development Services Subtotal: 116,748 0 0 0 0 0 116,748Hardware Subtotal: 0 0 0 0 0 0 0Software Subtotal: 0 0 0 0 0 0 0Infrastructure Subtotal 0 0 0 0 0 0 0Training Subtotal: 0 0 0 0 0 0 0Other Subtotal: 0 0 0 0 0 0 0
Annual Statistics:Annual Total Savings 0 0 0 0 0 0 0Annual Total Costs 116,748 0 0 0 0 0 116,748
Annual Return on Investment (116,748) (116,748)Annual Costs/Savings Ratio 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Project Cumulative Statistics:Cumulative Total Savings 0 0 0 0 0 0 0Cumulative Total Costs 116,748 116,748 116,748 116,748 116,748 116,748 116,748
Cumulative Return on Investment (116,748) (116,748) (116,748) (116,748) (116,748) (116,748) (116,748)Cumulative Cost/Savings Ratio 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Year Positive Payback Achieved NO PAYBACKState or Federal Mandate?
Signatures:
Benefits Reviewed By Project Sponsor Date:
Costs (including IT Resources) Reviewed By Information Technology Project Manager Date:
eFiling System Upgrade ROI/Project SummaryDate Printed: 1/20/2017Page 1 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Savings Detail
As Of: January 6, 2017
Benefit/Savings DescriptionProject Savings
Category Budget Category/Funding SourceUnit Desc Units
Rate per Unit Total Savings
Annual Multiplier
Eliminate the need to return to paper based system, and replication of all documentation (approximately 10 million pages) currently stored in efiling system from 2007 - present due to current software version being at end of life with an unsupport date of April 2017. Intangible Benefit 0Eliminate risk of payment card incidents by utilizing a PCI Compliant software application. Intangible Benefit 0Increase vendor support of the hosted solution due to a single resource supporting the OC version which causes delays in troubleshooting issues and impacts service. Intangible Benefit 0
00000000000000000000
eFiling System Upgrade ROI/Savings DetailDate Printed: 1/20/2017Page 2 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Savings Detail
As Of: January 6, 2017
Benefit/Savings DescriptionProject Savings
Category Budget Category/Funding SourceUnit Desc Units
Rate per Unit Total Savings
Annual Multiplier
00000
eFiling System Upgrade ROI/Savings DetailDate Printed: 1/20/2017Page 3 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Savings Detail
As Of: January 6, 2017
Benefit/Savings DescriptionProject Savings
Category
Eliminate the need to return to paper based system, and replication of all documentation (approximately 10 million pages) currently stored in efiling system from 2007 - present due to current software version being at end of life with an unsupport date of April 2017. Intangible BenefitEliminate risk of payment card incidents by utilizing a PCI Compliant software application. Intangible BenefitIncrease vendor support of the hosted solution due to a single resource supporting the OC version which causes delays in troubleshooting issues and impacts service. Intangible Benefit
Affects Project ROI? Potential Savings Extensions
Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6
eFiling System Upgrade ROI/Savings DetailDate Printed: 1/20/2017Page 4 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Savings Detail
As Of: January 6, 2017
Benefit/Savings DescriptionProject Savings
Category
Affects Project ROI? Potential Savings Extensions
Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6
eFiling System Upgrade ROI/Savings DetailDate Printed: 1/20/2017Page 5 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Savings Summary
As Of: January 6, 2017
Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total
Tangible Benefit:
Tangible Benefits Subtotal:
Cost Avoidance:
Cost Avoidance Subtotal:
Intangible Benefit:
Eliminate the need to return to paper based system, and replication of all documentation (approximately 10 million pages) currently stored in efiling system from 2007 - present due to current software version being at end of life with an unsupport date of April 2017.Eliminate risk of payment card incidents by utilizing a PCI Compliant software application.
Increase vendor support of the hosted solution due to a single resource supporting the OC version which causes delays in troubleshooting issues and impacts service.
Savings Total:
eFiling System Upgrade ROI/Savings SummaryDate Printed: 1/20/2017Page 6 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Cost Detail
As Of: January 6, 2017
Affects Project ROI?
Cost DescriptionProject Cost
CategoryBudget Category/Funding
SourceUnit Desc Units
Rate per Unit Total Cost
Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6
IT Hours - New Development Development Svcs HR 846 138 116,748 XIT Hours - System Maintenance Development Svcs 138 0IT Hours - Customer Support Development Svcs 138 0IT Hours - Planned Maintenance Development Svcs 138 0User Hours - New Development Development Svcs 0User Hours - PTNE/OT Development Svcs 0Contractor Professional Services Development Svcs 0PC System - Acquisition Hardware 814 0PC System - Maintenance Hardware 2,304 0Notebook - Acquisition Hardware 1,223 0Notebook - Maintenance Hardware 2,372 0Tablet Notebook - Acquisition Hardware 2,012 0Tablet Notebook - Maintenance Hardware 0Laserprinter - Acquisition Hardware 1,432 0Laserprinter - Maintenance Hardware 1,104 0Image Workstations - Acquisition Hardware 0Image Workstations - Maintenance Hardware 3,496 0PC Maintenance User Owned Hardware 2,304 0Printer Maintenance User Owned Hardware 1,072 0File Space (100GB) Hardware ANN 173 0Internet Bandwidth per MB Hardware ANN 750 0Package Software - Acquisition Software 0Package Software - Maintenance Software 0Business Objects Access Software 0Term Emulation SFTW-Acquisition Software 0Term Emulation SFTW-Maintenance Software 0Server - Acquisition/Upgrade Infrastructure 8,000 0Server - Maintenance Infrastructure 360 0Server Sftwre - Acquisition/Upgrade Infrastructure 335 0Server Sftwre - Maintenance Infrastructure 0Server Rack Mount Infrastructure 400 0Oracle Enterprise Per Processor - Includes Year 1 Maintenance Infrastructure 21,372 0Oracle Enterprise Per Processor - Year 2 and Beyond Infrastructure 3,432 0
eFiling System Upgrade ROI/Cost DetailDate Printed: 1/20/2017Page 7 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Cost Detail
As Of: January 6, 2017
Affects Project ROI?
Cost DescriptionProject Cost
CategoryBudget Category/Funding
SourceUnit Desc Units
Rate per Unit Total Cost
Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6
SQL Server Enterprise - Per Processor (4 cores) - Purchased Sept 2016-Aug 2017 - Includes Maintenance thru Aug 2019 Infrastructure 24,533 0SQL Server Enterprise - Per Processor (4 cores) - Purchased Sept 2017-Aug 2018 - Includes Maintenance thru Aug 2019 Infrastructure 20,759 0SQL Server Enterprise - Per Processor (4 cores) - Purchased Sept 2018-Aug 2019 - Includes Maintenance thru Aug 2019 Infrastructure 16,985 0SQL Server Enterprise - Maintenance, Per Processor (4 cores) - Sept 2019 and Beyond Infrastructure 4,218 0SQL Server Standard - Per Processor (4 cores) - Purchased Sept 2016-Aug 2017 - Includes Maintenance thru Aug 2019 Infrastructure 6,398 0SQL Server Standard - Per Processor (4 cores) - Purchased Sept 2017-Aug 2018 - Includes Maintenance thru Aug 2019 Infrastructure 5,414 0SQL Server Standard - Per Processor (4 cores) - Purchased Sept 2018-Aug 2019 - Includes Maintenance thru Aug 2019 Infrastructure 4,429 0SQL Server - Standard Maintenance, Per Processor (4 cores) - Sept 2019 and Beyond Infrastructure 1,100 0Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Infrastructure 3,506 0
eFiling System Upgrade ROI/Cost DetailDate Printed: 1/20/2017Page 8 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Cost Detail
As Of: January 6, 2017
Affects Project ROI?
Cost DescriptionProject Cost
CategoryBudget Category/Funding
SourceUnit Desc Units
Rate per Unit Total Cost
Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6
Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Infrastructure 701 0Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Infrastructure 13,180 0
Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond Infrastructure 2,635 0SSL Certificate Infrastructure 845 0Internet Access Infrastructure 180 0App Code Directories on Consolidated IIS Server (Virtual) Infrastructure ANN 415 0Database (5 GB) on Consolidated SQL Instance Server Infrastructure ANN 930 0Database Instance (125 GB DB) on Consolidated SQL Server Infrastructure ANN 2,395 0Database SQL Maint Server Infrastructure ANN 834 0Database SQL Server Physical Infrastructure ANN 19,158 0DB Maintenance (Annual Cycle $610) Infrastructure ANN 610 0DB Maintenance (Semi-Annual Cycle $1220) Infrastructure ANN 1,220 0DB Maintenance (Semi-Annual Cycle $2440) Infrastructure ANN 2,440 0Dedicated Virtual Server Infrastructure ANN 4,150 0DB Instance Setup Infrastructure 976 0DBA MS SQL Database Creation on Exisitng Instance Infrastructure 366 0
Extra Small - 2 Core 8GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $601 On Premise Physical Server = N/A Infrastructure ANN 0
eFiling System Upgrade ROI/Cost DetailDate Printed: 1/20/2017Page 9 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Cost Detail
As Of: January 6, 2017
Affects Project ROI?
Cost DescriptionProject Cost
CategoryBudget Category/Funding
SourceUnit Desc Units
Rate per Unit Total Cost
Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6
Small - 4 Core 16GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $951 On Premise Physical Server = $9,288 Infrastructure ANN 0Medium - 8 Core 32GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $1,702 On Premise Physical Server = $9,751 Infrastructure ANN 0Large - 16 Core 64GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $3,167 On Premise Physical Server = $10,446 Infrastructure ANN 0Extra Large - 40 Core 160GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $7,564 On Premise Physical Server = $12,906 Infrastructure ANN 0
eFiling System Upgrade ROI/Cost DetailDate Printed: 1/20/2017Page 10 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Cost Detail
As Of: January 6, 2017
Cost DescriptionProject Cost
Category
IT Hours - New Development Development SvcsIT Hours - System Maintenance Development SvcsIT Hours - Customer Support Development SvcsIT Hours - Planned Maintenance Development SvcsUser Hours - New Development Development SvcsUser Hours - PTNE/OT Development SvcsContractor Professional Services Development SvcsPC System - Acquisition HardwarePC System - Maintenance HardwareNotebook - Acquisition HardwareNotebook - Maintenance HardwareTablet Notebook - Acquisition HardwareTablet Notebook - Maintenance HardwareLaserprinter - Acquisition HardwareLaserprinter - Maintenance HardwareImage Workstations - Acquisition HardwareImage Workstations - Maintenance HardwarePC Maintenance User Owned HardwarePrinter Maintenance User Owned HardwareFile Space (100GB) HardwareInternet Bandwidth per MB HardwarePackage Software - Acquisition SoftwarePackage Software - Maintenance SoftwareBusiness Objects Access SoftwareTerm Emulation SFTW-Acquisition SoftwareTerm Emulation SFTW-Maintenance SoftwareServer - Acquisition/Upgrade InfrastructureServer - Maintenance InfrastructureServer Sftwre - Acquisition/Upgrade InfrastructureServer Sftwre - Maintenance InfrastructureServer Rack Mount InfrastructureOracle Enterprise Per Processor - Includes Year 1 Maintenance InfrastructureOracle Enterprise Per Processor - Year 2 and Beyond Infrastructure
Potential Cost Extensions
Y1 Y2 Y3 Y4 Y5 Y6
116,748.00
eFiling System Upgrade ROI/Cost DetailDate Printed: 1/20/2017Page 11 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Cost Detail
As Of: January 6, 2017
Cost DescriptionProject Cost
Category
SQL Server Enterprise - Per Processor (4 cores) - Purchased Sept 2016-Aug 2017 - Includes Maintenance thru Aug 2019 InfrastructureSQL Server Enterprise - Per Processor (4 cores) - Purchased Sept 2017-Aug 2018 - Includes Maintenance thru Aug 2019 InfrastructureSQL Server Enterprise - Per Processor (4 cores) - Purchased Sept 2018-Aug 2019 - Includes Maintenance thru Aug 2019 InfrastructureSQL Server Enterprise - Maintenance, Per Processor (4 cores) - Sept 2019 and Beyond InfrastructureSQL Server Standard - Per Processor (4 cores) - Purchased Sept 2016-Aug 2017 - Includes Maintenance thru Aug 2019 InfrastructureSQL Server Standard - Per Processor (4 cores) - Purchased Sept 2017-Aug 2018 - Includes Maintenance thru Aug 2019 InfrastructureSQL Server Standard - Per Processor (4 cores) - Purchased Sept 2018-Aug 2019 - Includes Maintenance thru Aug 2019 InfrastructureSQL Server - Standard Maintenance, Per Processor (4 cores) - Sept 2019 and Beyond InfrastructureWebsphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Infrastructure
Potential Cost Extensions
Y1 Y2 Y3 Y4 Y5 Y6
eFiling System Upgrade ROI/Cost DetailDate Printed: 1/20/2017Page 12 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Cost Detail
As Of: January 6, 2017
Cost DescriptionProject Cost
Category
Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond InfrastructureWebsphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Infrastructure
Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond InfrastructureSSL Certificate InfrastructureInternet Access InfrastructureApp Code Directories on Consolidated IIS Server (Virtual) InfrastructureDatabase (5 GB) on Consolidated SQL Instance Server InfrastructureDatabase Instance (125 GB DB) on Consolidated SQL Server InfrastructureDatabase SQL Maint Server InfrastructureDatabase SQL Server Physical InfrastructureDB Maintenance (Annual Cycle $610) InfrastructureDB Maintenance (Semi-Annual Cycle $1220) InfrastructureDB Maintenance (Semi-Annual Cycle $2440) InfrastructureDedicated Virtual Server InfrastructureDB Instance Setup InfrastructureDBA MS SQL Database Creation on Exisitng Instance Infrastructure
Extra Small - 2 Core 8GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $601 On Premise Physical Server = N/A Infrastructure
Potential Cost Extensions
Y1 Y2 Y3 Y4 Y5 Y6
eFiling System Upgrade ROI/Cost DetailDate Printed: 1/20/2017Page 13 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Cost Detail
As Of: January 6, 2017
Cost DescriptionProject Cost
Category
Small - 4 Core 16GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $951 On Premise Physical Server = $9,288 InfrastructureMedium - 8 Core 32GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $1,702 On Premise Physical Server = $9,751 InfrastructureLarge - 16 Core 64GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $3,167 On Premise Physical Server = $10,446 InfrastructureExtra Large - 40 Core 160GB RAM, 500GB Drive, 10 GB NIC - Cloud/Virtual = $7,564 On Premise Physical Server = $12,906 Infrastructure
Potential Cost Extensions
Y1 Y2 Y3 Y4 Y5 Y6
eFiling System Upgrade ROI/Cost DetailDate Printed: 1/20/2017Page 14 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Cost Summary
As Of: January 6, 2017
Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total
Development Services:IT Hours - New Development 116,748 116,748IT Hours - System Maintenance IT Hours - Customer SupportIT Hours - Planned MaintenanceUser Hours - New DevelopmentUser Hours - PTNE/OTContractor Professional ServicesDevelopment Services Subtotal: 116,748 116,748
Hardware:
Hardware Subtotal:Software:
Software Subtotal:Infrastructure:
Infrastructure SubtotalTraining:
Training Subtotal:Other:
Other Subtotal:Costs Total: 116,748 116,748
eFiling System Upgrade ROI/Cost SummaryDate Printed: 1/20/2017Page 15 REV: February 24, 2012
DB7212EF Oakland County -- eFiling System UpgradeReturn on Investment Analysis
Assumptions
As Of: January 6, 2017
Date Assumption Description
05-Jan-17 Product to replace current eFiling Management system is Tyler Technologies Odyssey File & Serve.20-Jan-17 Upgrade of Tyler software will not increase current customer support and maintenance.
eFiling System Upgrade ROI/AssumptionsDate Printed: 1/20/2017Page 16 REV: February 24, 2012