NVM-2000 - ws1.necii.comws1.necii.com/ds2000/d2kdownloads/release_notes/17500upg23.pdfNVM-2000 Voice...

NVM-2000 Voice Mail with Automated Attendant

Release Notes for Versions 8.00, 8.02, 9.08, 9.08A, 10.00, 10.01, and 11.00Part No. 17500UPG23Issue 1-0, June 2001

This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service person-nel, and should be read in its entirety before attempting to install or program the system. Any comments or sugges-tions for improving this manual would be appreciated. Forward your remarks to:

NEC America, Inc., Corporate Networks Group4 Forest Parkway

Shelton, CT 06484

Attention: Manager, Technical Publications

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or repre-sentation with respect to, any of the equipment covered. This manual is subject to change without notice, and NEC AmericaAmerica has no obligation to provide any updates or corrections to this manual. Further, NEC America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects, and NEC America shall not be lia-ble for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copy-right. All rights are reserved. No part of this document may be photocopied or reproduced without prior written con-sent of NEC America.

2001 by NEC America. All Rights Reserved

Printed in U.S.A.

Table of Contents

Issue 1-0 ◆ i

About This Supplement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iNew and Enhanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Release Notes for Version 8.00. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Version 8.00 Feature Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Increased Port Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Increased Client Capacity for NVM-Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Entering LAN Parameters for NVM-Desktop Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Local Calls Handled by the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Callout Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Set Up COM Port Fields on NVM-PMSi and NVM-H/M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Pre-Installed Voice Prompts in Four Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Types of English Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4ACTIVE and STORED Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Default Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Changing the Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Using the Language Order List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

New Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84-Port FAX Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Equipment Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Installing the 4-Port FAX Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Connecting the FAX Card to Your Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Editing the NVM btfax.bat file for the 4-Port FAX Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

New “Hasp” Dongle Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14New and Enhanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Release Notes for Version 8.02. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Version 8.02 Feature Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154-Port FAX Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Equipment Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Installing the 4-Port FAX Card(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Connecting the FAX Card to Your Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Name Changes for Phone Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17ATT Phone Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17ProStar 56/120 17

ROM-DOS Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Rhet (Rhetorex) Parameters in Call Tone Adaptation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Lamp Refresh Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Mailbox Defaults for the Portrait 824 Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18New Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table of Contents

Issue 1-0 ◆ ii

New and Enhanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Release Notes for Version 9.08. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Version 9.08 Feature Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Dly. (rng. or sec.) before redir. Trf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Lamp On string . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Lamp Off string . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Editing Integration Strings for Generic Phone Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Selecting a Phone System for Integration with the Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Modified Install Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Phone Systems for Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24New Phone Systems for Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Hardware Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Run Support Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Command Line Version of Call/Tone Adaptation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Integrating with Microsoft Exchange/Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25FAX Mail and FAX2 as a Key Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Number of Messages with FAX Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Routing FAX Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Dongle Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26New and Enhanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Release Notes for Version 9.08A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Version 9.08A Feature Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Smooth Database Conversion to Version 9.08A or Higher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Use of Database Conversion Patch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27New and Enhanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Release Notes for Version 10.00. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Version 10.00 Feature Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Fax Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29User Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Message Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Announcement Mailboxes and Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table of Contents

Issue 1-0 ◆ iii

New and Enhanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Release Notes for Version 11.00. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Version 11.00 Feature Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35New Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Mailbox Options and Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Park/Paging string. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Fax Delivery Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

DND Tone Available to the 124i Phone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35New Local Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Samsung DCS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using Integration Window with Generic Phone System . . . . . . . . . . . . . . . 41

Using the Call/Tone Adaptation Program . . . . . . . . . . . . . . . . . . . . . . . . . . .61Chapter 1 — Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Using the Call/Tone Adaptation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61What Does CCAP Do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61When to Use CAP or CCAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Required Setup for CCAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Connecting a Laptop Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62How to Use CCAP: A Step-by-Step Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Main Actions in Chapter 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Starting Up CCAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Redisplaying a CCAP Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Reloading Call/Tone Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Saving Call/Tone Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Displaying a CCAP Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Exiting CCAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Chapter 2 — Testing and Learning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Main Actions in Chapter 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71Testing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Test Option Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Reviewing a Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78Learning Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Learn Tone Number Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Reviewing a Learn Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Responding to Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Table of Contents

Issue 1-0 ◆ iv

Chapter 3 — Editing Tones and Adjusting Filters . . . . . . . . . . . . . . . . . . . . 90Main Actions in Chapter 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Viewing, Editing or Deleting Tone Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

About the Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Using the Filter Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Termination Tones vs. Non-termination Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Role of Termination Tones in Call Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100About the Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Chapter 4 — Editing Rhetorex Parameters . . . . . . . . . . . . . . . . . . . . . . . . 106Main Actions in Chapter 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Rhetorex Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Editing Global Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107Editing Channel Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Editing Call Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

About This Supplement

Issue 1-0 ◆ v


This supplement describes the new and enhanced features in the following NVM-2000 software versions:

■ Version 8.00■ Version 8.02■ Version 9.08■ Version 10.00■ Version 11.00

The supplement also contains integration notes that provide instructions for integrating the Sam-sung DCS phone system with the NVM-2000. These notes also provide instructions for using an integration window, when you use a generic phone system with the Voice Mail.

The last section in this supplement provides instructions for using the Command Line version of the Call/Tone Adaptation Program.


vi ◆ Issue 1-0

New and Enhanced Features

Issue 1-0 Release Notes for Version 8.00 ◆ 1

New and Enhanced Featu res

Release Notes for Version 8.00

Version 8.00 Feature AvailabilityThis section of the supplement describes the new and enhanced NVM-2000 features available with Software Version 8.00.

Increased Port CapacityThe NVM-2000 now supports up to 24 voice ports.

IMPORTANTWhen you increase the capacity of the unit beyond 20 voice ports, you must remove the modem card (internal modem) from the unit, if one is already installed. A port card (providing ports 21–24) takes the place of this modem card.

However, you can still use a modem card when 20 or fewer ports are supported by the unit, and you can use an external modem along with the 24-port configuration.

Increased Client Capacity for NVM-Desktop MessagingAs an add-on option for the Voice Mail, NVM-Desktop Messaging provides on-screen Voice Mail, FAX Mail, and E-Mail capability. NVM-Desktop Messaging can now support up to 128 client workstations. Previously, the maximum supported was 64.

You must install the NVM-Desktop Messaging software on each client workstation. The number of client workstations supported by NVM-Desktop Messaging will determine the minimum amount of RAM required, as shown in the table below.

For more information about this option, see the NVM-2000 Setup Guide for NVM-Desktop Mes-saging (P/N 1752DTMINS02 or higher).

Entering LAN Parameters for NVM-Desktop MessagingAs part of the installation procedure for NVM-Desktop Messaging, you must enter the following LAN Parameters into NVM-2000:

• Server Service Number• Server IP Address• Subnet Mask (if any)

When NVM-Desktop Messaging Supports

This is the Minimum RAMRequired

64 or fewer workstation 8 MB RAM65 or more workstations 12 MB RAM


2 ◆ Release Notes for Version 8.00 Issue 1-0

Entering LAN Parameters for NVM-Desktop Messaging (cont’d)

The procedure for entering the Server Service Number is the same as that explained in Entering LAN Parameters into NVM-2000 in the Setup Guide for NVM-Desktop Messaging (P/N 17526DTMINS02 or higher). For instructions, see this setup guide.

The procedure for entering the IP Address and Subnet Mask has changed. Beginning with software version 8.00, the Voice Mail now has a TCPIP Mod Utility for modifying these parameters. Follow the steps below to enter these parameters into NVM-2000. If the IP Address is 200.0.0.2 and the Submask is 255.255.255.0, you do not have to perform this procedure.

IMPORTANTThis procedure should be performed by your LAN manager or by someone else who is knowledge-able about configuring LANs.

1. Shut down the NVM-2000:Press SD from the Line Editor’s Main Menu, or select Shutdown Voice Mail System from the Exit menu of the Full Screen Editor.

2. After the system shuts down:Press Reset or turn the system off and on to reboot.

3. At the prompt, Starting MS-DOS…, immediately press F5 to go to the C:\> prompt.OR Select Exit Voice Mail System from the Exit menu, if you know the correct password.

4. At the C:\ prompt: Type TCPIPMOD, and press Enter.The system will display a prompt that shows you the syntax for the command and the default values:

Syntax: TCPIPMOD ip_address subnet mask [802]where: ip_address (the IP Address) would be of the form 200.0.0.2submask (the Sub-address mask) would be of the form 255.255.255.0802 optionally specifies that data xmit protocol IEEE 802.3 is being used.

The default IP Address is: 200.0.0.2

The default Subnet Mask is: 255.255.255.0

These values yield the default system configuration, but you may use the values appropriate for your own LAN.



Entering LAN Parameters for NVM-Desktop Messaging (cont’d)

5. Type the following, and press Enter:• TCPIPMOD• <space>• the correct IP Address• <space>• the correct Subnet Mask

For example:

TCPIPMOD 200.0.0.2 255.255.255.0 Enter

If you need to add the value for Data Xmit Protocol, do not include brackets around the value. For example:

TCPIPMOD 200.0.0.2 255.255.255.0 802 Enter

6. Press Reset or Ctrl+Alt+Delete to restart the NVM-2000.

Local Calls Handled by the Voice Mail The Voice Mail now handles message notification callouts to the following toll-free phone numbers as though they were local calls:

■ 1-800-XXX-XXXX■ 1-877-XXX-XXXX■ 1-888-XXX-XXXX

Callout OptionsC.I.D. Make Call Suffix DigitsYou can use the C.I.D. Make Call Suffix Digits field to enter the digits, if any, that the NVM should dial after dialing a Caller ID number. If you have Automatic Route Selection (ARS) installed, you need to place pauses in this field. The pauses will give the phone system time to dial out the digits that the Voice Mail has dialed.In this software version, you can program an “H” for hang up in this string. The “H” forces a “Blind Transfer” when a user presses MC [Make Call] while listening to a message from an outside number. Without the “H,” MC calls are made as supervised transfers. Therefore, an “H” should be used in this field for cases, such as the 384i, where the phone system cannot retrieve an MC call if the far end does not answer or is busy.DEFAULT: None

ENTRIES: N - None

U to 10 digits, including the following special codes

F - Flash

W - Wait for dial tone

M - Monitor Pause

P - Pause

A - Analyzed Pause

S - Wait for sound

H - Hang Up

NOTES: If an “H” is used, enter it as the last digit in the string.



Set Up COM Port Fields on NVM-PMSi and NVM-H/M

Pms protocol mode (Set Up Serial Communication Ports on the Maintenance Menu)When you are using the Line Editor in an NVM-2000 installed with NVM-PMSi or NVM-H/M, you can select the COM Port Integration mode by entering the number or the name of the mode. For example, you would enter either 2 or PMS to select the PMS Integration mode.

Pre-Installed Voice Prompts in Four LanguagesSoftware Version 8.00 contains four languages that can be used in voice prompts and greetings: Two types of English, one Spanish, and one French.

Types of English Voice PromptsEnglish voice prompts consist of the following:

■ English Mnemonic prompts that use letters, such as To listen to a message, press L.■ English Numeric prompts that use numerals, such as To listen to a message, press 5.

ACTIVE and STORED Language SettingsACTIVE and STORED are the language settings. You may set each voice prompt language to either setting. You set a language to ACTIVE to enable the Voice Mail to use that language, or you set a language to STORED to keep it in reserve for future Voice Mail use.

The table below shows the name displayed on your screen for each type of English voice prompt, when you are selecting ACTIVE and STORED language settings.

The NVM allows you to set more than two of the four languages to ACTIVE, but the Voice Mail can use only two of them at any given time. The two languages used by the NVM are called Lan-guage 1 and Language 2. These terms apply to languages only in the ACTIVE category but not to those in the STORED category. (For instructions on switching between categories, see To select which languages are ACTIVE and STORED on page 20.)

Note: The number appearing on the screen below ACTIVE LANGUAGES or STORED LANGUAGES is used just to help you switch your voice prompt language from ACTIVE to STORED or from STORED to ACTIVE, not as an indication of Language 1 and Language 2.

Default Language SettingsBefore your software was delivered to you, certain values — called default settings — were installed by the factory in the Voice Mail. The default languages settings are ACTIVE and STORED. The table below lists the default ACTIVE settings.

The default STORED settings are Spanish and French.

Screen Name Type of English Voice PromptENGLISH English MnemonicENGL2 English Numeric

Default ACTIVE SettingsLanguage 1 ENGLISH (English Mnemonic)Language 2 ENGL2 (English Numeric)



Pre-Installed Voice Prompts in Four Languages (cont’d)Changing the Default Settings

If you wish, you can change these default settings, but you must be careful when you switch any language from the STORED category to the ACTIVE category. For example: If you switched the setting of Spanish from STORED to ACTIVE, you would have three “active” languages: English Mnemonic, Spanish and English Numeric. Since the NVM can support only two of these languages at a time, English Mnemonic would be Language 1, and Spanish would be Language 2.

However, if you wish the NVM to use English Numeric and Spanish instead as your active lan-guages, you must first set English Mnemonic to STORED. Then Spanish will become Language 1, and English Numeric will become Language 2.

To have the NVM mailboxes use Language 2 (English Numeric), change Default Bilingual mode in System Options and Mailbox Options in Customize Menu for each mailbox.

Using the Language Order ListThe order in which a language appears in the ACTIVE category does not determine whether it is Language 1 or Language 2 in your NVM. To find out which active language your NVM will use as Language 1 and as Language 2, see the Language Order List shown below. The names of the lan-guages are shown as they appear in the Voice Mail. The language that appears first on the list is Language 1. The language that appears second is Language 2.

Note: The information placed in parentheses next to an entry on the Language Order List shown below —such as (English Mnemonic) — is intended to clarify the entry where it appears. However, this information is not shown on your screen.

Language Order List

ENGLISH (English Mnemonic)SPANISH (Spanish Mnemonic)FRENCH (French Numeric)ITALIANGERMANRUSSIANPORTUGUESGREEKPOLISHNORWEGINSWEDISHBELGIANDUTCHSWISSJAPANESECHINESETHAIKOREANARABICENGL1



Pre-Installed Voice Prompts in Four Languages (cont’d)Using the Language Order List (cont’d)

Language Order List (cont’d)

SPAN1FREN1ITAL1GERM1RUSS1PORT1GREE1POLI1NORW1SWED1BELG1DUTC1SWIS1JAPA1CHIN1THAI1KORE1ARAB1ENGL2 (English Numeric)SPAN2FREN2ITAL2GERM2RUSS2PORT2GREE2POLI2NORW2SWED2BELG2DUTC2SWIS2JAPA2CHIN2THAI2KORE2ARAB2

To select which languages are ACTIVE and STORED:1. Switch to Line Editor, if you are in Full Screen Editor mode:

From Main Menu, select Exit. Select Switch to Line Editor. Press Enter.

2. At the MAIN MENU-> prompt:Type IN (for Install), and press Enter.

3. Enter the password, if the system requests it.

4. At the INSTALL> prompt:Enter the code shown to access Other Phone System and Language Selections, and press Enter.The system will tell you that this function reboots the Voice Mail and ask you if you want to continue.



Pre-Installed Voice Prompts in Four Languages (cont’d)

To select which languages are ACTIVE and STORED (cont’d):5. Type Y.

You will see this prompt:To view or modify the active languages for this system, press any key now.

6. Press any key. If you have not changed any of the language selections by switching a language setting or delet-ing a language, you will see the display below. The number appearing on the screen below ACTIVE LANGUAGES or STORED LANGUAGES is used just to help you switch your voice prompt language from ACTIVE to STORED or from STORED to ACTIVE, not as an indica-tion of Language 1 and Language 2.

ACTIVE LANGUAGES:1 ENGLISH2 ENGL2

STORED LANGUAGES1 SPANISH2 FRENCH

Note: 1 ENGLISH is English Mnemonic. 2 ENGL2 is English Numeric

7. At the COMMAND> prompt: ■ To switch a language from STORED to ACTIVE: Enter A, then the number of the language

that you wish to activate.OR

■ To switch a language from ACTIVE to STORED: Enter S, then the number of the language that you wish to store.

OR

■ To permanently delete a stored language from the disk: Enter D, and enter the number of the language that you wish to delete. When the system asks if you are certain you want to delete the language, press Y. (Or press N to cancel the delete operation.)

8. At the COMMAND> prompt:Press any key to start the Voice Mail.

Related Programming:■ System Options (Default Bilingual mode) - To change the language that NVM uses for voice

prompts that play for Automated Attendant callers. You can toggle the value for this field between Language 1 and Language 2.

■ Customize Menu (Dial Action Table) - To let a caller press a key to switch between Language 1 and Language 2.

■ Customize Menu (Mailbox Options) - To assign a language to a Trunk, Subscriber, Guest or Message Center mailbox.



New CabinetFigures 1, 2, and 3 show the front and back of the new cabinet (P/N 17510M). Your NVM-2000 system may be encased in this cabinet rather than in the cabinet shown in the previous release notes or manual for this Voice Mail. Although the power supply in this new cabinet is functionally the same as the one used in previous cabinets, this power supply is somewhat different in appearance.

Despite these differences, you will still require a dedicated and grounded three-prong outlet (100 — 125 VAC, 60 Hz), located no more than 5 feet from the NVM system.

Figure 1: Front View of New Cabinet (P/N 17510M)

Figure 2: Back View of New Cabinet (with 20 ports)

POWER

MODE

RESET



New Cabinet (cont’d)


4-Port FAX CardWhen your NVM-2000 is using Software Version 8.00, you can install the 4-Port FAX Card (P/N 17587) shown in Figure 4. This card provides the Voice Mail with four FAX ports, which will be available for use when the FAX Card is installed and connected, and the FAX Mail/FAX-On-Demand software is installed in the NVM-2000.

Note: You cannot install both a 2-Port FAX Card (P/N 17585) and a 4-Port FAX (P/N 17587) in the same Voice Mail system.

Figure 4: 4-Port FAX Card (P/N 17587)

DT2-V4

1 2 3 4 5 6

21,22 1,2 5,6 9,10 13,14 17,18

23,24 3,4 7,8 11,12 15,16 19,20

Port Numbersfor Top Connectors

Slots

Port Numbersfor Bottom Connectors

MonitorPower Connector

AC PowerConnector

VGALPT1COMM 1

KeyboardConnector

CH0-1

CH2-3

ADDRESS = 140

SW501

INTERRUPT

3 4 5 6 7 9 1011121415

0123

1 2 3 4 5 6 7 8ON

OFFSW501

Switches 1,2,3,4,6 and 8 are set to ONSwitches 5 and 7 are set to OFF

F-V1

IRQ 10

INTERRUPT

3 4 5 6 7 9 1011121415

Jumper pins 1 & 2on IRQ 10



4-Port FAX Card (cont’d)Note: The 4-Port FAX Card will not work with NVM-Desktop Messaging due to an interrupt conflict in

this software version. Therefore, if you want to use this FAX Card and you already have Desktop Messaging installed, consult Nitsuko America for a required upgrade.

Equipment RequirementsBefore you install and/or connect this card in your Voice Mail system, you will need to have the fol-lowing equipment:

■ One or two 4-Port FAX Cards (P/N 17587) ■ Cable supplied with FAX Card (P/N 340-036-02 REV A)■ RJ14-to-RJ11 adapter (splitter), parallel circuit adapters, and three 4-wire modular line cords

for each pair of FAX ports■ FAX Mail/FAX-On-Demand software ■ FAX Mail/FAX-On-Demand Setup Guide (P/N 17500 FXM01 or higher)

Installing the 4-Port FAX CardWith this equipment on hand, you can now use the information on the following pages to help you install and/or connect the FAX Card in your system. If your FAX Card was already installed by the manufacturer, proceed directly to Connecting the FAX Card to Your Phone System near the bottom of this page without following the install instructions.

To install the 4-Port FAX Card:1. Shut down the NVM:

Press SD from the Line Editor’s Main Menu, or select Shut Down Voice Mail System from the Exit menu of the Full Screen Editor.

2. After shutdown, turn off the power.

3. Remove and retain the screws securing the NVM cabinet cover.

4. Locate an empty card slot in which to insert the FAX Card.

5. Remove and retain the screw securing the slot cover.

6. Verify that SW501 and IRQ 10 on your FAX Card are set and strapped as shown in Figure 4 on the previous page.

7. Insert the 4-Port FAX Card into the empty slot.

8. Secure in place with the screw retained in step 5.

9. Replace the cabinet cover and the cover screws.Do not turn on system power.

10. Install the FAX-On-Demand/FAX Mail software according to the instructions in the FAX Mail Setup Guide and FAX-On-Demand Setup Guide (P/N 17500FXM01 or higher).

Connecting the FAX Card to Your Phone SystemTo connect the 4-Port FAX Card:1. Shut down the NVM, if you have not already done so:

In the Full Screen Editor, select Exit from the Main Menu, and select Shutdown Voice Mail Sys-tem, orIn the Line Editor, select SD from the Main Menu.

2. When the system is shut down, turn off the power.

3. Refer to the drawings in Figures 5 — 8 on the next four pages to help you connect the 4-Port FAX Card to your phone system.



4-Port FAX Card (cont’d)Connecting the FAX Card to Your Phone System (cont’d)

Figure 5 shows how to parallel the circuit adapters to connect the FAX Card and Modem Card to the phone system when you are connecting four FAX ports.

However, if you are connecting only two FAX ports, you do not need to use the connections for Voice Mail Ports 3 and 4 or Channels 2 and 3 on the FAX Card.

Figure 5: Connecting a 4-Port FAX Card and Modem




When you are connecting the FAX Card and Modem Card to the phone system, you can use as a reference the wiring diagram in Figures 6a or Figure 6b.

If you are installing two FAX Ports, use Figure 6a.

Figure 6a: Wiring Diagram for Connecting a 4-Port FAX Card and Modem Card (Two FAX Port Installation)

But if you are installing four FAX Ports, use Figure 6b.

Figure 6b: Wiring Diagram for Connecting a 4-Port FAX Card and Modem Card (Four FAX Port Installation)




Figure 7 shows how to connect the FAX Card to your phone system, when you are not using the Modem Card.

Figure 7: Connecting a 4-Port FAX Card without a Modem Card

CH2-3

CH0-1




Figure 8 provides a wiring diagram for connecting the FAX Card to the phone system, when you are not using a Modem Card.

Figure 8: Wiring Diagram for Connecting a 4-Port FAX Card without a Modem Card

Editing the NVM btfax.bat file for the 4-Port FAX CardIf you used the procedure on page 24 to install the 4-Port FAX Card, you must now edit a FAX file in the Voice Mail, so that the FAX Card works properly.

Note: If your FAX option was installed by the manufacturer, you do not have to perform this procedure. However, you should see the FAX Mail/FAX-On-Demand Setup Guide for programming your NVM for FAX.

To edit the NVM btfax.bat file for the 4-Port Card:1. Turn on the system power.2. Press F5 at the Starting MS-DOS prompt.

You will see the DOS prompt, such as C:\.3. Type:

cd <space> C:\FAX4. Enter btfax.bat at the C:\FAX-> prompt.

You will see the following line at the bottom of the screen:

BTFTSR-I61

5. Use the arrow keys to select I61 and change it to I62. The line should now appear as:

BTFTSR-I62

6. Press ALT + F to select the File drop-down menu.7. Press S to save your changes, and press X to exit the edit mode. 8. You will return to the C:\FAX-> prompt.9. Reset the Voice Mail.

The Voice Mail will begin to boot up.

After installing and/or connecting your 4-Port FAX Card, use the FAX Mail/FAX-On-Demand Setup Guide to program the FAX feature.

New “Hasp” Dongle CompatibilitySoftware version 8.00 is compatible with a new version of the adapters (dongles) used for various options and supports the MemoPlug, an older version of the dongle.






4-Port FAX CardThe 4-Port FAX Card (P/N 17587) provides your NVM-2000 with four FAX ports. These ports are available for use in the Voice Mail when the:■ FAX Card has been installed and connected■ NVM-2000 contains the FAX Mail or FAX-On-Demand software

If two slots are available, you can install up to two 4-Port FAX Cards in this software version. The number of FAX ports that are available to your Voice Mail system depends on the number of FAX cards you installed, as shown in the table below.

Note: You cannot install both a 4-Port FAX Card (P/N 17587) and a 2-Port FAX Card (P/N 17585) in the same system.

Figure 9 shows the address, interrupt, and switch settings, when you are installing one 4-Port FAX Card in your Voice Mail.

Figure 9: 4-Port FAX Card (P/N 17587) with Settings for One Card

Note: Software Version 8.02 automatically corrects the interrupt conflict, found in a previous software version and mentioned on page 10), so that you can now install 4-Port FAX Cards (P/N 17587) when NVM-Desktop Messaging is installed.

# FAX Ports Available # FAX Cards Installed4 18 2

CH0-1

CH2-3

ADDRESS = 140

SW501

INTERRUPT

3 4 5 6 7 9 1011121415

0123

1 2 3 4 5 6 7 8ON

OFFSW501

Switches 1,2,3,4,6 and 8 are set to ONSwitches 5 and 7 are set to OFF

F-V1

IRQ 10

INTERRUPT

3 4 5 6 7 9 1011121415

Jumper pins 1 & 2on IRQ 10



4-Port FAX Card (cont’d)Figure 10 shows the address, configuration, and switch settings, when you install the second 4-Port FAX Card.

Figure 10: 4-Port FAX Card (P/N 17587) with Settings for Second Card

Equipment RequirementsBefore you install and/or connect this card in your Voice Mail system, you will need to have the fol-lowing equipment:

■ One or two 4-Port FAX Cards (P/N 17587) ■ Cable supplied with FAX Card (P/N 340-036-02 REV A)■ RJ14-to-RJ11 adapter (splitter), parallel circuit adapters, and three 4-wire modular line cords

for each pair of FAX ports■ FAX Mail/FAX-On-Demand software ■ FAX Mail/FAX-On-Demand Setup Guide (P/N 17500 FXM01 or higher)

Installing the 4-Port FAX Card(s)With this equipment on hand, you can now use the information on the following pages to help you install and/or connect the FAX Card(s) in your system. But if you plan to use any FAX Cards already installed by the manufacturer, proceed directly to Connecting the FAX Card to Your Phone System on the next page without following the To install the 4-Port FAX Card instructions below.

To install the 4-Port FAX Card:1. Shut down the Voice Mail:

Press SD from the Line Editor’s Main Menu, or select Shutdown Voice Mail System from the Exit menu of the Full Screen Editor.

2. After shutdown, turn off the power.

3. Remove and retain the screws securing the NVM cabinet cover.



4-Port FAX Card (cont’d)To install the 4-Port FAX Card (cont’d):4. Locate an empty card slot in which to insert the FAX Card. 5. Remove and retain the screw securing the slot cover.6. Verify that SW501 and IRQ 10 on your FAX Card are set and strapped as shown in Figure 9 on

the previous page if you are installing one card. But set and strap it as shown in Figure 10 if you are installing a second card.

7. Insert the 4-Port FAX Card into the empty slot.8. Secure the FAX Card in place with the screw retained in step 5.9. Replace the cabinet cover and the cover screws.

Do not turn on system power.

10. Install the FAX-On-Demand/FAX Mail software according to the instructions in the FAX Mail Setup Guide and FAX-On-Demand Setup Guide.

Connecting the FAX Card to Your Phone SystemTo connect the 4-Port FAX Card:1. Shut down the NVM-2000:

Press SD from the Line Editor’s Main Menu, or select Shutdown Voice Mail System from the Exit menu of the Full Screen Editor.

2. When the system is shut down, turn off the power.

3. Use the drawings in Figures 5–8 on pages 11–14 to help you connect the 4-Port FAX Card to your phone system.

Once you have finished installing and/or connecting your 4-Port FAX Card, you can use the FAX Mail and/or the FAX-On-Demand Setup Guide to program the FAX feature.

Name Changes for Phone Systems ATT Phone Systems

The “ATT” before the names of certain phone systems has either been changed to “Lucent” or deleted from the Voice Mail Install Menu. The table below lists each of these systems by both the old name and the new name.

ProStar 56/120Availability: NVM-2004

The name for the PROSTAR 56/120 phone system has been changed on the Voice Mail INSTALL Menu to the SAMSUNG DCS/PROSTAR 56/120. Selecting this menu item will provide Voice Mail integration with either the Samsung DCS or the PROSTAR 56/120 phone system.

For Samsung DCS integration information, see the integration notes in Samsung DCS starting on page 37. For ProStar 56/120 integration information, see the Integration Guide for the NVM-2004 (P/N 17700INT03 or higher).

Old Name New NameATT Partner Plus Lucent Partner PlusATT Merlin Legend Merlin LegendATT Merlin II Merlin IIATT Partner II Lucent Partner II



ROM-DOS Operating System ROM-DOS is the operating system shipped with the NVM-2000 (Software Version 8.02) and used by the unit. MS-DOS is the operating system used in previous software versions of the Voice Mail. In general, any differences between ROM-DOS and MS-DOS will not affect how you program or use the Voice Mail.

However, when you are restoring a database from a floppy disk onto the new ROM-DOS unit, you must perform this Local Restore procedure from the Full Screen Editor as follows:

1. Select Maintenance, and select Local Restore.

2. At the Select the type of data files to be processed prompt:Type D for database.You will see a message explaining what happens during a local restore and asking if you want to continue.

3. Press Y for yes.

4. At the System Restore prompt Insert the first disk of the backup set into drive A:

5. Strike a key when ready, and follow instructions on the screen.

6. If prompted to overwrite files, press A to select all files.

Rhet (Rhetorex) Parameters in Call Tone Adaptation Program

Lamp Refresh Interval (Availability: NVM-2004 only)

You can now enter a 0 (zero) for this parameter. Setting the value of the parameter to zero will disable the automatic refresh of Message Waiting Indications. You can access this timer from the Call Parameters section of Rhet Parameters in the Call Tone Adaptation Program.

Mailbox Defaults for the Portrait 824 Phone SystemWhen a Portrait 824 phone system is integrated with the NVM-2000, 65 Subscriber Mailboxes are installed. The default numbering for these mailboxes is 10 through 74.



New CabinetFigures 11, 12, and 13 show the front and back of the new cabinet (P/N 17510M). Your NVM-2000 system may be encased in this cabinet rather than in the cabinet shown in the previous release notes or in the manual for this Voice Mail. The new cabinet is functionally the same as previous cabinets, but it is slightly different in appearance.

You still require a dedicated and grounded three-prong outlet (100 –125 VAC, 60 Hz), located no more than 5 feet from the NVM system.

Figure 11: Front View of New Cabinet (P/N 17510M)


POWER

MODE

RESET

Floppy Disc Drive

PowerSwitch

ModeSwitch

ResetSwitch

System Indicator L.E.D.s

DT2-V1



New Cabinet (cont’d)


DT2-V4

1 2 3 4 5 6

21,22 1,2 5,6 9,10 13,14 17,18

23,24 3,4 7,8 11,12 15,16 19,20

Port Numbersfor Top Connectors

Slots

Port Numbersfor Bottom Connectors

MonitorPower Connector

AC PowerConnector

VGALPT1COMM 1

KeyboardConnector






Mailbox OptionsDly. (rng. or sec.) before redir. Trf

(applies to Call Routing and Directory Dialing Mailboxes)

refers to the number of times (or the length of time in seconds) that a screened transfer (TRF) rings an extension before the system will retrieve the call and tell the caller of other available options, such as To leave a message, press 1. On the NVM-2000, which uses Rhetorex voice cards, the delay is counted by the number of rings.

In previous software versions, this field was Rings before redirect trf.

DEFAULT: 3

ENTRIES: 0–255

NOTES: N/A

System OptionsLamp On string

This string tells the Voice Mail how to turn on the Message Lamp at a particular extension. On any phone system that permits multiple lamping, the Voice Mail performs a check on all Sub-scriber Mailboxes at 15-minute intervals to see if they have any new (unheard) messages. If a Sub-scriber Mailbox has a new message, the Voice Mail will re-light the lamp at the extension for that mailbox.

In Software Version 9.08, you have two more possible entries for this string than you had in previous versions:

■ N - NoneUse this code for those phone systems that do not require Message Lamps.

■ H - Hang up An “H” in the string tells the Voice Mail to go off hook and then back on hook. An “H” at the end of this string indicates that after checking a Subscriber Mailbox and finding new messages, the Voice Mail will dial the lamp-on string, go off hook, and then hang up. The Voice Mail then proceeds to the next Subscriber Mailbox to perform this message check.

DEFAULT: Depends on the phone system that is installed. ENTRIES: N - None

Up to 20 digits including the codes below. Be sure to include an “X” in the string.Special Codes:F - FlashP - PauseM - Monitor pauseX - ExtensionW - Wait for dial toneG - Number of messagesA - Analyzed pauseS - Wait for soundH - Hang up$ - Escape code/ - Marks the end of the Lamp string



System Options (cont’d)Lamp Off string

This string tells the Voice Mail how to turn off the Message Lamp at a particular extension. On any phone system that permits multiple lamping, the Voice Mail performs a check on all Sub-scriber Mailboxes at 15-minute intervals to see if they have any new (unheard) messages. If a Sub-scriber Mailbox does not have any new messages and the lamp at the extension for that mailbox is lit, the Voice Mail will turn off the lamp.

In Software Version 9.08, you have two more possible entries for this string than you had in previous versions:

■ N - NoneUse this code for those phone systems that do not require Message Lamps.

■ H - Hang up An “H” in the string tells the Voice Mail to go off hook and then back on hook.An “H” at the end of this string indicates that after checking a Subscriber Mailbox and finding new messages, the Voice Mail will dial the lamp-on string, go off hook, and then hang up. The Voice Mail then proceeds to the next Subscriber Mailbox to perform this message check.

DEFAULT: See the Phone System Integration Guide. ENTRIES: N - None

Up to 20 digits including the codes below. Be sure to include an “X” in the string.Special Codes:F - FlashP - PauseM - Monitor pauseX - ExtensionW - Wait for dial toneG - Number of messagesA - Analyzed pauseS - Wait for soundH - Hang up$ - Escape code/ - Marks the end of the Lamp string



Editing Integration Strings for Generic Phone SystemsThis software version allows you to edit various data strings when you select Generic on the Voice Mail’s Install menu. Editing the data strings will help to ensure a smooth and successful integration of any phone system with the Voice Mail.

Using an integration window provides access to these strings. To access this window, you must shut down the Voice Mail and take the system to the DOS prompt.

For instructions on accessing and using the integration window, see Overview on page 41 in the Using the Integration Window to Integrate with a Generic Phone System section.

Selecting a Phone System for Integration with the Voice Mail

To integrate a particular phone system with the Voice Mail, you select it from an Install Menu in Voice Mail programming. The Voice Mail is then set up automatically for the integration. How-ever, you must also modify the programming in the phone system for integration with a Voice Mail system.

The System Guide may instruct you to switch between several Install menus in one model to access a particular phone system. In Software Version 9.08 of the Voice Mail, you no longer need to per-form this switching of Install Menus, because all compatible phone systems are listed on one Install menu.

To view the list of compatible phone systems from the Full Screen Editor (if available):1. From the MAIN Menu, use the arrow keys to highlight Install.

2. Press Enter.


4. Press Enter.

5. Select Install Voice Mail. You will see a list of phone systems.

6. Use the arrow key to select the phone system you want.

7. Press Enter.

8. Follow the instructions on the screen and in the System Guide to continue.

To view the list of compatible phone systems from the Line Editor:1. From the MAIN Menu, enter IN for Install System.

2. Press Enter.


4. Press Enter.

5. Select Install Voice Mail. You will see a list of phone systems.

6. Enter the code that corresponds to the phone system you want.

7. Follow the instructions on the screen and in the System Guide to continue.



Modified Install MenuIn this software version, you will see that the Install Menu is different from that in previous soft-ware versions. These differences are described below.

Phone Systems for IntegrationIn previous software versions, you select a phone system for integration either from Install the Voice Mail on the Install Menu or from Other Phone Systems and Language Selection.

New Phone Systems for IntegrationThe DS2000 phone system can be integrated with the NVM-2000.

Hardware ModificationsThis shuts down the Voice Mail to permit modifications to the hardware configuration of the sys-tem. If the system power is not shut off within 30 seconds after selecting this option, the system will automatically restart.

Run Support Program(accessed from the Line Editor)

This item is reserved for future use. It is item number 94 on the Install Menu.

Command Line Version of Call/Tone Adaptation ProgramCCAP is the Command Line version of the Call/Tone Adaptation Program (CAP) — a program you can use when a Rhetorex Card is installed in your Voice Mail system. Using CAP helps you mod-ify the parameters for the call tones generated by your phone system, so that you can successfully integrate the phone system with the Voice Mail.

More specifically, you can use CAP to do the following:

■ test and learn call tones■ edit the attributes of these tones

As a result, your Voice Mail will correctly identify all tones used by your phone system and rec-ognize each tone.

■ adjust the parameters used by the Rhetorex Card.

In previous software versions, you could access CAP only through the Full Screen Editor.

To use the CCAP (Command Line version of CAP), you need a laptop computer that contains standard communications software (such as ProComm Plus).

For complete information about this program, see Using the Call/Tone Adaptation Program start-ing on page 61.



Integrating with Microsoft Exchange/OutlookBeginning with Software Version 9.08, a Voice Mail equipped with the NVM-Desktop Messaging option can integrate with Microsoft Exchange/Outlook. This integration enables you to use your Microsoft Exchange/Outlook inbox to receive and send voice messages and to receive fax mes-sages.

In order for this integration to work properly, your Voice Mail must have the NVM-Desktop Mes-saging option installed with Software Version 3.03.

Note: To view fax messages, your Voice Mail system requires the installation of the Fax Mail option.

FAX Mail and FAX2 as a Key ActionIn Software Version 9.08 when callers press a key assigned with FAX2, they will hear FAX carrier tone. Callers do not hear any FAX Mail prompts.

In previous software versions, if all FAX ports were busy when a caller pressed a key assigned with FAX2, the system would hang up. Beginning with Software Version 9.08, if all FAX ports are busy when a caller presses a key assigned with FAX2, the prompt, All FAX ports are busy, please try again later is played before the system will hang up the call.

Number of Messages with FAX MailboxesYou can now program the Number of msg field in Mailbox options for FAX Mailboxes (FAX Mail). In previous software versions, that number was fixed at 32.

Routing FAX MessagesIn previous software versions, if FAX calling tone was detected while the recipient’s personal mail-box greeting was playing, the Voice Mail would route the call to the recipient’s mailbox (FAX Mail) or to a FAX machine. Unless the FAX calling tone had been detected before the caller started to record a voice message, the FAX would not be routed.

In this software version, even if FAX calling tone is not detected until the caller starts to record a message, the Voice Mail will still route the call.



Caller IDIn previous software versions, the ability to access the Caller ID Tables depended upon what phone system is installed. (For example, Caller ID Tables are accessible when an ONYX phone system is installed.)

In this software version, if Caller ID is enabled, the tables can be programmed.

Note: The Voice Mail may not correctly interpret the phone system’s Caller ID integration strings. If not, use Generic on the Install Menu to define the phone system’s integration strings.

Dongle InstallationThis version of software requires the installation of a dongle. The dongle serves as a security mea-sure to protect the system’s software. It must be attached to the parallel port of the Voice Mail at all times for the system to function.

To install the dongle:1. If system power is on, turn it off before installing the dongle.

2. Plug the dongle into port labeled LPT1 on back of machine. Adapter is keyed to ensure proper installation. Secure Adapter in place with attached screws.

3. Turn on system power. If you properly attached the dongle to LPT1, the Voice Mail will run and display the Main Menu.


Issue 1-0 Release Notes for Version 9.08A ◆ 27


Release Notes for Version 9.08A

Version 9.08A Feature AvailabilityThis section of the supplement describes the new and enhanced NVM-2000 feature available with Software Version 9.08A.

Smooth Database Conversion to Version 9.08A or HigherWhen shipped, the new production units of the NVM-2000 already have Software Version 9.08A installed. With Software Version 9.08A installed, the Voice Mail database from the lower software version now translates properly and smoothly to Version 9.08A or higher. This also applies to restores from an NVM-2002 (any software level), an NVM-2003 (any software level), or an NVM-2004 (with software version 8.0x or higher).

Use of Database Conversion PatchIf you have any software version below 9.08A installed on your Voice Mail System, you need a Database Conversion Patch in order to restore a Voice Mail database from software versions below 9.08 onto a Voice Mail with Software Version 9.08 or higher. For installation instructions, see Installing the Database Conversion Patch (P/N 17510DCONPTCH01).

However, if you have a backup from an NVM-2004 with a software version lower than 8.0x but not lower than 6.10, you need to perform the following procedure from the Voice Mail with Software Version 9.08A installed:

To perform this procedure:

Note: Instructions assume you are using the Full Screen Editor.

1. From the Main Menu, select Exit ➱ Shut down the Voice Mail System.

2. Type the system password, if requested, and press <Enter>.

3. Enter Y when you see:

Are you sure you want to SHUT DOWN the Voice Mail System (Y/N)?

4. The Voice Mail shuts down. When you are prompted to do so, turn off system power.

5. While starting DOS, press F5.

6. Type cd\VM and press Enter.

7. At C:\VM->:Type copy<space>dbx_31X.m5<space>*.xit and press Enter.

8. Enter Y for Yes when you are asked if you wish to overwrite the existing file.

9. When the copy process is finished, turn the system power off and on.

Note: At a later time, if you wish to restore a backup from an NVM-2002 (any software version), 2003 (any software version), or 2004 with software version 8.0x onto this same Voice Mail, you must perform another DOS file copy. You must shutdown the Voice Mail, and exit to DOS. At C:\VM>, type copy<space>dbx_31x.std<space>*.xlt. You must also enter Y when you are asked if you wish to overwrite the existing file.

10. When the system is finished rebooting, you may restore the backup onto your NVM-2000 with software version 9.08 or higher. For information, see the NVM-2000 System Guide (17500INS05).

WARNING

Do not turn off the Voice Mail without first shutting it down. If you do not shut down first, you may corrupt the Voice Mail database when you turn it off.


28 ◆ Release Notes for Version 9.08A Issue 1-0





Version 10.00 Feature AvailabilityThis section of the supplement describes the new and enhanced Voice Mail features available with Software Version 10.00.

Fax Server(Availability: New feature in software version 10.00)

The Fax Server allows users to fax a document directly from an application they are using at their computer’s desktop. They can send the FAX either to a FAX machine or internally to another Sub-scriber Mailbox (through FAX Mail).

To use the Fax Server, a client workstation must have the Fax Server Printer Driver and Fax Server Client software installed. To fax a document, you then select the application’s print menu and choose Voice Mail Fax Server as the printer. From the Fax Server Setup window, you then select the recipients of your FAX.

System requirements for using the Fax Server option include:■ Voice Mail Software Version 10.00 or higher with the Fax Server option enabled.■ The Fax Mail Option installed and programmed (including a Brooktrout Fax Card).■ a LAN Card must be installed in the Voice Mail and connected.

Each Client Workstation that will have access to the Fax Server must have:■ Windows 95/98 or NT 4.0■ Fax Server Printer Driver software installed (1 disk)■ Fax Server Client Software (4 disks)■ Microsoft Outlook/Exchange installed (if the user wants access to Address Books for selecting

fax recipients).

Note: The Fax Server software is on two sets of installation disks: one for workstations with Windows 95/98 and one for workstations NT 4.0.

User FeaturesMessage Forwarding

(Applies to Subscriber, Message Center and Guest Mailboxes)(Availability: Changed feature in software version 10.00)

In Software Version 10.00, Message Forwarding operates differently than it did in previous soft-ware versions. When a message is forwarded without a comment, the message sender becomes the forwarding mailbox. So, Message Forwarding now operates the same as it does when a user records a comment to a message that was being forwarded.

For example: Extension 301 records a message and sends it to Extension 302 on April 25 at 10:00 AM. Extension 302 forwards the message to Extension 303 on April 28 at 4:15 PM. When the user at Extension 303 presses TI while listening to the forwarded message, the following plays:

The message has been forwarded from Extension 302. This message arrived on the 28 of April at 4:15 PM from Extension 301.



Mailbox OptionsMessage Notification

(Applies to Subscriber, Message Center and Guest Mailboxes)

(Availability: Changed feature in software version 10.00)

Beginning in Software Version 10.00, Message Notification has an additional option. You can now set up a mailbox so that when the Voice Mail notifies a user of messages, the following occurs:

After a user answers the notification call (by answering the telephone and saying “hello”), the Voice Mail automatically plays the message. The user does not have to dial any digits or codes. If the user has another message, the Voice Mail automatically plays it once the first one finishes. After all messages are played, the Voice Mail hangs up.

You select this option for a particular mailbox (Subscriber, Guest or Message Center) from:

Customize ➱ Mailbox Options ➱ Mailbox Number ➱ Notification Number

Notification number 1 (Up to 30 digits, N - None)Number 1 -Call Type (I - Internal, LO -Local, LD - Long Distance)Mode (N-Normal, P-Radio Pager, D-Digital Pager, M-Msg Deliver)Mode is the field that sets the notification type for the Mailbox. In Software Version 10.00, you have a new entry for this field:

M - Msg DeliverThis allows the Voice Mail to automatically play messages, after a user answers the Message Notification call. The user does not have to dial any other digits.

Mode (N-Normal, P-Radio Pager, D-Digital Pager, M-Msg Deliver)DEFAULT: Normal

ENTRIES: N - Normal/Non-pager (extension or telephone)

P - Radio Pager

D - Digital Pager

M - Msg Deliver

NOTES: Be sure to set the other fields for Message Notification for each mailbox that

requires notification:

MSG NOTIFICATION (Y/N) LOCAL CALLOUTS (Y/N) LONG DISTANCE CALLS (Y/N/S) NOTIFICATION NUMBER 1

NUMBER 1CALL TYPE



Mailbox Options (cont’d)Announcement Mailboxes and Paging

(Availability: Changed feature in software version 10.00)

You can now set up an Announcement Mailbox so that it plays a recorded announcement over a paging circuit. You can program the mailbox to repeat the announcement and/or play within a specified time period. This feature is useful in retail stores, airports, etc.

After the Announcement Mailboxes are set up and programmed, the recordings for these mailboxes can be made through a System Administrator Mailbox.

For complete instructions on programming Announcement Mailboxes, see the Programming sec-tion of the System Guide.

To program an Announcement Mailbox to play a recorded message over a page:■ Access or create an Announcement Mailbox.

These fields for an Announcement Mailbox need to be programmed for this feature as follows:

Repeat announcement (0 –10)The value entered for this field determines how many times a recorded message will play within a given interval. A zero (0) entry for this field means that the message will play only once.

DEFAULT: 0

ENTRIES: 0 -10

Hang up after announcement (Y/N) The setting for this field determines whether or not the Automated Attendant will hang up after the announcement is played. This field should be set to No for any Announcement Mailbox with recorded announcements being played over a paging system. If this field is set to Yes, the Goodbye prompt will be played over the paging system at the end of the announcement.

DEFAULT: No

ENTRIES: Y - Yes

N- No

Enable callouts (Y/N)Set this field to Yes, if you want a message recorded in the Announcement Mailbox to play over a paging circuit.

DEFAULT: No

ENTRIES: Y - Yes

N- No



Mailbox Options (cont’d)Announcement Mailboxes and Paging (cont’d)

Phone NumberEnter the phone system’s paging string for this field so that the recorded announcement will play over the desired page circuit.

Be sure to test the paging with a butt set. When the page zone is busy by another page and if you hear a busy tone, add an M (Monitor Pause) at the end of the paging string.

DEFAULT: None

ENTRIES: Up to 16 digits including the following Special Codes:

F - Flash

P - Pause

M - Monitor Pause

W - Wait for dial tone

A - Analyzed Pause

S - Wait for sound

Call TypeFor Announcement Mailboxes that will play over a paging system, enter I (Internal) for Call Type.

DEFAULT: Internal

ENTRIES: I - Internal

LO- Local

LD - Long Distance

Callout begin time HH:MMIf you create a message in an Announcement Mailbox and then program the message to play over a paging system, you need to set the time when the message will start playing and the time when the message will stop playing.

Callout begin time HH:MM sets the time when the message will start to play. The time is set according to a military clock (00 to 23 hours and 00 to 59 minutes). You must enter a colon (:) between the setting for hours and the setting for minutes. (For information about the field that sets the time when the message will stop playing over the paging system, see Callout end time HH:MM on the next page.)

DEFAULT: 00:00

ENTRIES: HH = 00 to 23

MM = 00 to 59

NOTES: Be sure to enter a colon (:) between the setting for hours and the setting for

minutes.



Mailbox Options (cont’d)Announcement Mailboxes and Paging (cont’d)

Callout end time HH:MMCallout end time HH:MM sets the time when the message will stop playing over the paging system. The time is set according to a military clock (00 to 23 hours and 00 to 59 minutes). You must enter a colon (:) between the setting for hours and the setting for minutes. (For infor-mation about the field that sets the time when the message will start playing over the paging system, see Callout begin time HH:MM on the previous page.)

DEFAULT: 00:00

ENTRIES: HH = 00 to 23

MM = 00 to 59

NOTES: Be sure to enter a colon (:) between the setting for hours and the setting for

minutes.

Wait between callouts (1 –1440 min)This field sets the length of time in minutes for the delay between cycles of announcement(s). For example, suppose you set the Repeat announcement field to 2, and this field to 5. Your announcement would play twice over the paging system. Five minutes would elapse, and then the announcement would play twice again.

DEFAULT: 0

ENTRIES: 1 to 1440

Day (s) for callouts (Su-Sa, A - All)This field specifies the day(s) of the week your announcement should play.

DEFAULT: All

ENTRIES: Su (Sunday) - Sa (Saturday)

A - All

Programming Notes1. When you program the Announcement Mailboxes, be sure that the value you enter for the Wait

between callouts is greater than the length of your Announcement Message. Otherwise, your announcement message will play again after it completes one paging cycle.

2. If you program one or more Announcement Mailboxes to play at a time that is prior to the current time, the messages will play immediately, back-to-back. After this first cycle, they will play as you programmed them. For example, at 4 PM, you program four Announcement Mailboxes to play at 10 AM, 12 PM and 3 PM, respectively. When you are finished program-ming, the messages will play immediately, back-to-back. After this cycle, they will play at the times you programmed.

3. If you have an announcement that you only want to play once in a 24-hour period, keep the Wait between callouts entry at zero (0). And, make sure that the length of your announcement mes-sage is shorter than the time interval you set in Callout begin time and Callout end time.





Version 11.00 Feature AvailabilityThis section of the supplement describes the new and enhanced Voice Mail features available with Software Version 11.00.

New Motherboard(Availability: New hardware available with software version 11.00)

Your Voice Mail contains a new motherboard that has a pentium processor.

Mailbox Options and EnhancementsPark/Paging string

(Availability: New feature in software version 11.00 for Subscriber Mailboxes)

An M for Monitored Pause may now be entered in the Paging string for the 384i/124i and DS2000 phone systems.

Fax Delivery Notification(Availability: New feature in software version 11.00 for Subscriber Mailboxes. Requires the Fax Server and/or Fax Mail options)

Subscribers will receive notification messages in their mailboxes when they try to forward a fax to a Fax Delivery Mailbox or use Fax Server. Subscribers hear:

■ The following Fax Delivery Receipt arrived on ... if the fax was delivered to the specified Fax machine.

■ The following Delivery Receipt failed on ...if the fax was not delivered to the specified Fax machine.

DND Tone Available to the 124i Phone SystemAvailability: New feature in software version 11.00 or higher

When a 124i phone system is installed in the Voice Mail, a DND (Do Not Disturb) tone is now added to the list of available tones.

New Local Numbers (Availability: New feature in software version 11.00 or higher5)

In previous software versions, the Voice Mail regarded 800, 877 888 as local numbers. In software version 11.00 and higher, the Voice Mail also treats the following "800" numbers as local numbers for all callouts (i.e., Pager Notification, Fax and AMIS): 866, 855, 844, 833, 822.

Samsung DCS

Issue 1-0 Integration Notes ◆ 37

Samsung DCS

Integration Notes

Required Hardware and Software■ Each Voice Mail port must be connected to a port on the Single Line Card.■ Requires ROM Version 3.2■ Requires CPM Version 3.1

Voice Mail AvailabilityThis phone system is available on the NVM-2000 with Software Level 8.02 or higher.

Phone System Programming

Program 207 Assign VM/AA Use this program to assign the extensions that are designated for Voice Mail as VMAA (ports). This allows the phone system protocol to be sent to the Voice Mail. For example, if extension 209 is a Voice Mail port, then enter VMAA for extension 209.

Program 300 - Customer ON/OFF Use this program to enable this option, if you want ICM calls to forward to Voice Mail.VM/AA Forward = On

Program 406 - Trunk Ring AssignmentUse this program to enter the Voice Mail Hunt Group Number in the Day and Night Mode, such as 510, for each line that should be answered by the Automated Attendant/Voice Mail.D = the Voice Mail Hunt Group Number in the Day ModeN = the Voice Mail Hunt Group Number in the Night Mode

Program 506 - Tone CadenceUse this program to set the following tones:Busy Tone = Interrupt ToneConfm/Barge Tone = Interrupt ToneDial Tone = Continuous ToneDND/No More = Interrupt ToneError Tone = Interrupt ToneHold Campon = Interrupt ToneMsgwat Tone = Continuous ToneRgback Tone = Interrupt ToneRing Tone = Interrupt ToneTransfer Tone = Continuous ToneDID Rngback = Interrupt Tone

Samsung DCS

38 ◆ Integration Notes Issue 1-0

Phone System Programming (cont’d)

Program 601 - Assign Station GroupUse this program to assign the Voice Mail ports to a Hunt Group. Each extension used for Voice Mail must be part of a Hunt Group and is called a member of that group.

Example Hunt Group is 510Type = VM/AA PortRing = Sequential*Overflow = 005 seconds*Group TRSF = 000 seconds*Next Port = NoneMember 01 = **XXX

• *These are set at default when the phone system is installed.• **XXX is the extension that is designated for Voice Mail.• Overflow is the amount of time that the call will ring the Voice Mail Hunt Group before

overflowing to the operator. For example, if the overflow is set to 005, the call will ring approximately 4 to 5 times before going to the operator.

Program 726-VM/AA Options-Voice Mail Integration ProtocolUse this program to set these options to the following settings to allow the Voice Mail and Samsung Prostar DCS to interact correctly.

EXT for DN1 = Yes*TRK for DN2 = Yes

Separator = #Disconnect = 9Call Type IDDirect Call = #All FWD Call = ABSY FWD Call = ANOA FWD Call = BRecall = BDIR TRK Call = COverflow = ADID Call = NoBusy Tone = NoRing Back Tone = NoDND No More = NoHDSET Answer = BSpeaker Answer = 2

*If you set the option TRK for DN2 to No (instead of to Yes as recommended above), trunk information will not be sent to the Voice Mail.

Note: Due to a bug in the 960515 Prostar DCS software, the phone system will not send the A’s in front of the integration protocol. But if you set up this program with B’s instead of the A’s recommended above, the phone system will send the B’s and Call Forwarding will operate properly. Therefore, when using this software, be sure to set each parameter above that recommends an A for the setting to a B.

Samsung DCS


Voice Mail ProgrammingSystem Options

Wait for first protocol digitDEFAULT: 3

Wait for subsequent protocol digitsDEFAULT: 1

Wait after last protocol digitDEFAULT: 1

Modem mailboxDEFAULT: Yes

Flash timerDEFAULT: 60 sec

Park pageDEFAULT: Yes

Default Dial Action TableKey Routing OptionKey 0 Action: UTRF

Number: 201

Key 1 Action: UNDNumber: N

Key 2 Action: UTRFNumber: XXX







Key 9 Action: HUPNumber: N

Key * Action: REC1Number: IV

Key # Action: LOGONNumber: N

TIMEOUT Action: UTRFNumber: 201

Samsung DCS


Voice Mail Programming (cont’d)Other Notes

Call ForwardingBy default, the Automated Attendant is set up with unscreened transfers. To turn on Call For-warding, you must use Program 102, and program this option on a per-phone basis.

Trunk Mailboxes Trunk Mailboxes are allowed.

Busy Page ZoneIf your page zone is busy at the time of the page, you will not hear the page. However, upon returning to your mailbox, your caller can either press 1 to leave you a message or press 2 to have you paged again by the Voice Mail.

Picking up a Page from Another ExtensionTo pick up a page from someone else’s extension, dial 65 and then the number of the extension where the call is parked.

Using Integration Window with Generic Phone System



Integration Notes

Required Hardware and SoftwareSee the manuals for your phone system.

Voice Mail AvailabilityThis integration window is available on the NVM-2000 with Software Version 9.08 or higher.

OverviewUse the information in this section with the Integration with Any Other Phone System (Generic) portion of the Integration Guide to integrate any phone system successfully with the Voice Mail.

To integrate any phone system with the Voice Mail:1. Select Generic from the Voice Mail’s Install Menu.

If you have not already performed this step, see Selecting a Phone System for Integration with the Voice Mail on page 23.

2. Program your phone system for Voice Mail. See the manuals for your phone system for programming information. Also see Integration with Any Other Phone System (Generic) or Any Phone System (Generic) in the Integration Guide for specific areas in your phone system that need to be configured for Voice Mail.

3. Program certain fields in System Options, Mailbox Options, and the Dial Action Tables, so that your phone system integrates with the Voice Mail. See the Integration with Any Other Phone System (Generic) or Any Phone System (Generic) in the Integration Guide for specific areas in your phone system that need to be configured for Voice Mail.

4. Determine whether or not your phone system sends integration strings to the Voice Mail. If so, identify these strings. For instructions, see Reducing the Integration Strings on page 49.

5. If possible, reduce the number of digits in the integration strings, and assign them with Voice Mail operation codes. For instructions, see Reducing the Integration Strings on page 49.

6. Access the Integration Window. For instructions, see To access the Integration Window on page 55.

7. Enter the reduced strings with their corresponding Voice Mail operation codes into the Integra-tion Strings portion of the Integration Window. For instructions, see To use the Integration Window on page 56.

8. Test the operation of the Voice Mail. If calls are not transferring or failing, you may need to use CAP in order to learn any tones that the Voice Mail does not recognize. For instructions, see Using the Call/Tone Adaptation Program starting on page 61.

Phone System ProgrammingPerform all of the required programming in your phone system, so that it integrates with the Voice Mail. See the manuals for your phone system for complete instructions.



Voice Mail ProgrammingProgram certain fields in System Options, Mailbox Options, and the Dial Action Tables so that your phone system integrates with the Voice Mail. For instructions, see the Integration with Any Other Phone System (Generic) or Any Phone System (Generic) in the Integration Guide.

You must also program the System Options listed below as follows:

Wait for first protocol digitDEFAULT: 0

NOTE: If your phone system sends DTMF (Inband Signaling) and you are using it,

set this parameter to 3. But if you do not know which integration strings your

phone system sends, set this parameter to a higher value like 10. This setting

will help you to identify your phone system’s integration strings. After you

determine the strings, reset the value to 3.

Wait for subsequent protocol digitDEFAULT: 0

NOTE: If your phone system sends DTMF (Inband Signaling) and you are using it, set

this parameter to 1. But if you do not know which integration strings your



determine the strings, set the value to 1.

Wait after last protocol digitDEFAULT: 0

NOTE: If your phone system sends DTMF (Inband Signaling) and you are using it, set

this parameter to 1. But if you do not know which integration strings your



determine the strings, set the value to 1.

Default Dial Action TableSee the Integration with Any Other Phone System (Generic) or Any Phone System (Generic) in the Integration Guide for the Default Dial Action Table.



Your Phone System’s Integration StringsContact the manufacturer of your phone system for a list of integration strings that the phone sys-tem sends to a Voice Mail.

If you are unable to obtain documented integration strings from the phone system manufacturer, you will have to identify these strings yourself.

To identify the integration strings that your phone system sends to the Voice Mail:1. Access the Port Activity (PA) option from the Voice Mail’s Main Menu.

2. Place a call into the Voice Mail by dialing the master number of the Voice Mail.

3. As you place the call, watch the Port Activity screen, and record the integration strings.

Note: Valid codes that can be in an integration string are: *, #, digits 0-9 and letters A through Z.

4. Place other types of calls into the Voice Mail, and repeat step 3 for each call. For example, in step 2 you called the Voice Mail by dialing the master number. Try to call the Voice Mail this time by dialing a Voice Mail port. In addition, call a busy or ring-no-answer extension that is forwarded to Voice Mail.

5. Set up various calls, so that the Voice Mail will not receive some digits in the integration strings. For example, place an outside call into the Voice Mail, allow the Voice Mail to answer, and then hang up. Watch the Port Activity screen, and record the digits that the Voice Mail received. See Error Correction on page 48.

The examples on the following pages will show you different types of calls and features to use.

Examples of Integration Strings received by the Voice Mail

The charts on the following pages provide examples of Integration Strings for a hypothetical phone system. They are shown merely to illustrate different types of Integration Strings. Your phone sys-tem will provide Integration Strings that are different from those shown in the charts. The Desired Action portion of the chart lists the types of calls that you should place into the Voice Mail. Your phone system may not send all of the integration strings shown in the following charts.

Note: Use only the integration strings that your phone system sends. You may not see integration strings for all features.



Your Phone System’s Integration Strings (cont’d)

Desired Action: Direct Logon - A Direct Logon is when extension users place a direct call into the Voice Mail (i.e., dials the Voice Mail Master number) and are logged onto their mailbox.

Sample Digit String: #XXXDefinition of String: # - is this phone system’s integration

string for a Direct Logon.XXX - indicates the number of the extension placing the call (i.e., calling party ID).

Desired Action: Forwarding All Calls to a Mailbox - When users forward their calls to Voice Mail and an outside party tries to reach their extension, the Voice Mail plays the prompt, “Extension XXX does not answer. To leave a message press 1.”

Sample Digit String: ****5VVVUUUDefinition of String: ****5 - is this hypothetical phone

system’s integration string for Forwarding All Calls.VVV - indicates Calling Party ID. Thecaller is either internal extensionVVV or outside on Trunk VVV. UUU - indicates the Called Party ID. It is the number of the Mailbox towhich the call was transferred. (You phone system may showonly the called extension.)




Desired Action: Record Message For Called Extension - An extension user transfers an internal or outside caller into a Subscriber’s mailbox, so that the caller can leave a message. When the user performs the transfer, the Voice Mail is accessed automatically (as a result of the digit strings sent from the phone system). The user does not manually dial a Voice Number.

Sample Digit String: **1VVVUUUDefinition of String: **1 - is this phone system’s integration

string that instructs the Voice Mail to allow a transferred caller to record a message in a Subscriber’s Mailbox.VVV - indicates Calling Party ID. Thecaller is either internal extensionVVV or outside on Trunk VVV.UUU - indicates the Called Party ID. It is the number of the Mailbox towhich the call was transferred.

Desired Action: Remote Logon - A Remote Logon occurs when an extension user places a direct call into the Voice Mail (i.e., dials the Voice Mail Master number) and hears “Please enter your mailbox number.”

Sample Digit String: ***4XXXDefinition of String: ***4 - is this phone system’s integration

string for a Remote Logon.XXX - indicates the number of the extension placing the call (i.e., calling party ID).




Desired Action: Remote Logon (Trunk) - This type of Remote Logon occurs when the Voice Mail answers an outside call (on a trunk). The caller has not entered a Subscriber Mailbox so the Voice Mail plays the Main Greeting.

Sample Digit String: ****8YYYDefinition of String: ****8 - is this phone system’s

integration string for an Trunk Call.YYY - indicates the number of the trunk (i.e., calling party ID). Since these digits are not followed by an extension number, Voice Mail plays the Main Greeting.

Desired Action: Inbound Trunk Call to Voice Mail is a trunk call that is blind transferred to an extension. The extension remains unanswered, so that the call recalls to the Voice Mail. The Voice Mail reroutes the call to the extension’s mail-box.

The phone system sends the trunk ID as well as the called extension ID to the Voice Mail.

Sample Digit String: ****8YYYUUUDefinition of String: ****8 - is this phone system’s

integration string for an inbound Trunk call.YYY - indicates the number of the trunk (i.e., calling party ID).UUU - indicates the number of the

called extension (i.e, called party ID).Since these digits follow the Trunk ID, the Voice Mail routes the call to the mailbox of the called extension.




Desired Action: Inbound Trunk Call to Voice Mail With Caller ID information - This is the same type of call as that shown in the previous chart. However, the phone system also sends Caller ID information.

Sample Digit String: ****8YYYUUU*2035551212*Definition of String: ****8 - is this phone system’s

integration string for a Trunk Logon.YYY - indicates the number of the trunk (i.e., calling party ID).UUU - indicates the number of the called extension (i.e, called party ID). Since these digits follow the Trunk ID, the Voice Mail routes the call to the mailbox of the called extension.*2035551212* - is the Caller ID information.

Desired Action: PBX Reset - When the phone system is reset, this string is set to the Voice Mail.

Sample Digit String: ####7Definition of String: ####7 - is the integration string that this

hypothetical phone system sends to Voice Mail when it resets.

Desired Action: Hang Up - An inbound or outside call is answered by Voice Mail, and the caller hangs up. The entire string is not sent since the caller has hung up before the call is pro-cessed completely.

Sample Digit String: 9999Definition of String: 9999 - is the integration string that

this hypothetical phone system sends to Voice Mail toindicate that the caller has abandoned the call. The VoiceMail will then disconnect and terminate the call.




Desired Action: Error Correction - This is an example of a digit string that occurs if the Voice Mail misses a digit. In this example, an internal user logs onto Voice Mail and simultaneously hangs up.

Sample Digit String: *XXX9999Definition of String: *XXX - This part of the integration

string indicates a user’s intention to log onto Voice Mail.9999 - Hang up portion of the string.

Desired Action: Error Correction - This is an example of a digit string that occurs if the Voice Mail misses a digit. In this example, an inbound internal or external call is answered by Voice Mail, and the caller hangs up. The entire string is not sent since the caller has hung up.

Sample Digit String: ****8Definition of String: ****8- This part of the integration

string indicates an inbound trunk call. The rest of the digits are missing since the caller has hung up.



Reducing the Integration Strings When possible, you need to reduce the number of digits in the integration strings that your phone system sends to the Voice Mail. Reducing the length of the strings helps to eliminate the possibility of an error.

You also need to assign Voice Mail operation codes to the strings. These codes enable the Voice Mail to interpret the digit strings sent from the phone system.

To reduce the number of digits in your integration strings and assign Voice Mail operation codes: 1. Use the following special reducing codes to simplify each of your Integration Strings.

Optional/repeated digits are enclosed in brackets. Each code can have up to 20 digits. Available codes and their definitions are:

I-Ignore Enter I for each ignored digit.S-Sending extension Enter only one S per full extension number (enter S for XXX).R-Receiving extension Enter only one R per full extension number (enter R for XXX).P-Caller ID (CID) digits Enter one P per full caller ID string

(most caller ID strings are 7 or 10 digits).U-Unused extension[-Start of optional string Enclose digits that are in sequence and have the possibility of either ]-End of optional string being missed or may not always be sent.{-Start of optional CID}-End of optional CID

2. After you have reduced the digits in a string, you need to assign a Voice Mail Operation Code. Available operation codes are:

1-Remote logon 2-Direct logon 4-Record message 5-Forward/All calls 6-Forward/Busy 7-Forward/RNA 8-Remote logon trunk 9-PBX reset 13-Disconnect 15-Undefined

Examples of Reducing the Integration Strings The following charts provide examples of reducing an integration string and assigning a Voice Mail Operation Code. These examples use the same digit strings as those shown in the previous charts. Since they are the same examples, the definitions for the Desired Action will not be repeated. Remember that your phone system’s integration strings will be different from those shown.

To understand these examples, you must refer to the reducing codes and Voice Mail operation codes that are listed above.



Reducing the Integration Strings (cont’d)

Desired Action: Direct Logon Sample Digit String: #XXXThis Sample Digit String is reduced to:

#S

Explanation: The XXX is replaced with S, because the S represents a Sending extension. One S is entered for an entire extension number.

The Voice Mail Operation Code that is assigned:

2

Desired Action: Forwarding All Calls to a MailboxSample Digit String: ****5VVVUUUThis Sample Digit String is reduced to:

*[***]5SR

Explanation: The *** are enclosed in brackets, because they are in sequence after the first *. Addi-tionally, the Voice Mail may miss the remain-ing *’s, or they may not be sent.5SR - 5 remains as it is. The S replaces VVV (S is the sending extension; only one is entered for a full extension number). The R replaces UUU (R is the receiving extension or called party. One R is entered for the full extension number.)


5




Desired Action: Record Message For Called ExtensionSample Digit String: **1XXXUUUThis Sample Digit String is reduced to:

*[*]1SR

Explanation: The * is enclosed in brackets, because it is in sequence after the first *. Additionally, the Voice Mail may miss the second *, or it may not be sent. 1SR - 1 remains as it is. The S replaces XXX (S is the sending extension; only one is entered for a full extension number). The R replaces UUU (R is the receiving extension or called party. One R is entered for the full extension number.)


4

Desired Action: Remote LogonSample Digit String: ***4XXXThis Sample Digit String is reduced to:

*[**]4III

Explanation: The ** are enclosed in brackets, because they are in sequence after the first *. Additionally, the Voice Mail may miss the second and third *, or they may not be sent. 4III - 4 remains as it is. An I replaces each X, because the Voice Mail does not need the number of the extension placing the call.


1




Desired Action: Remote Logon (Trunk)Sample Digit String: ****8YYYThis Sample Digit String is reduced to:

*[***]8S

Explanation: The *** are enclosed in brackets, because they are in sequence after the first *. Addi-tionally, the Voice Mail may miss the remain-ing *’s, or they may not be sent. 8S - 8 remains as it is. The S replaces YYY (S is the sending extension; only one is entered for a full extension number).


8

Desired Action: Inbound Trunk Call to Voice MailSample Digit String: ****8YYYUUUThis Sample Digit String is reduced to:

*[***]8S[R]

Explanation: The *** are enclosed in brackets, because they are in sequence after the first *. Addi-tionally, the Voice Mail may miss the remain-ing *’s, or they may not be sent. 8S[R] - 8 remains as it is. The S replaces YYY (S is the sending trunk, only one is entered for a full extension number). R replaces UUU (U is the receiving extension or called party. Only one R is entered for full number). The R is enclosed in brackets, because the Voice Mail may miss these digits. Or, they might not be sent,


8




Desired Action: Inbound Trunk Call to Voice Mail with Caller ID Information

Sample Digit String: ****8YYYUUU*2035551212*This Sample Digit String is reduced to:

*[***]8S[R]{*P*}

Explanation: The *** are enclosed in brackets, because they are in sequence after the first *. Addi-tionally, the Voice Mail may miss the remain-ing *’s, or they may not be sent. 8S[R] - 8 remains as it is. The S replaces YYY (S is the sending trunk one is entered for a full extension number). R replaces UUU (U is the receiving extension or called party. Only one R is entered for full number). The R is enclosed in brackets, because the Voice Mail may miss these digits. Or, they might not be sent,{*P*} - Caller ID digits are not required by the Voice Mail. The P represents Caller ID digits. The *P* are enclosed in the braces {}, since they are optional.


8

Desired Action: PBX ResetSample Digit String: ####7This Sample Digit String is reduced to:

#[##]7

Explanation: The ## are enclosed in brackets, because they are in sequence after the first #. Additionally, the Voice Mail may miss the remaining ##’s, or they may not be sent. 7 - 7 remains as it is.


9




Desired Action: Hang UpSample Digit String: 9999This Sample Digit String is reduced to:

9[999]

Explanation: The 999 are enclosed in brackets, because they are in sequence after the first 9. Addi-tionally, the Voice Mail may miss the remain-ing 999’s, or they may not be sent.


13(Indicates that the Voice Mail should dis-connect the call.)

Desired Action: Error DetectionSample Digit String: *XXX9999This Sample Digit String is reduced to:

*S[999]

Explanation: *S - * remains as it is. The S replaces XXX as the sending extension. The 9999 are enclosed in brackets, because they are in sequence after the extension number. Addi-tionally, the Voice Mail may miss the 9999’s, or they may not be sent.



Desired Action: Error DetectionSample Digit String: ****8This Sample Digit String is reduced to:

*[***ISR]{*P*}

Explanation: * - * remains as it is. The *** are placed in brackets, because they are in sequence after the first *. The I tells the Voice Mail to ignore the both the sending number (S) and the receiving number (R) if they are sent. Addi-tionally, the Voice Mail may miss any of the digits in the brackets, or they may not be sent. The {*P*} accounts for any optional Caller ID information if it is sent.





Using the Integration WindowAfter you reduce your integration strings and assign an operation code to each of them, you enter them into the Voice Mail System through an Integration Window.

To access the Integration Window:1. Shut down the Voice Mail:

Use the Shutdown command on the Line Editor’s Main Menu.

OR

Select Shutdown Voice Mail System from the Exit menu in the Full Screen Editor.

2. After the system shuts down:Press the Reset button, or turn the system off and on to reboot.

3. When you see the prompt that the system is starting ROM DOS:Immediately press the F5 key to go to the DOS prompt.

4. At the DOS prompt:Type cd<space>DSP_PARYou will see: C:\>DSP_PARS>

5. Type: RHTPARS<space>-G0You will see the Main Menu for the Line Card Parameters Program:

____________Line Card Parameters Program_______

GENERIC

Enter G for global parametersEnter C for channel parametersEnter P for call processing parametersEnter F for filter tableEnter T for Integration stringsEnter Q for Quit

>:



Using the Integration Window (cont’d)

To use the Integration Window:1. Press I and Enter to access the Integration Strings.

The Integration Strings Menu will appear:

Seq.# Integration String Function---------------------------------------------------------------------- 1 ... ... 0 2 ... ... 0 3 ... ... 0 4 ... ... 0 5 ... ... 0 6 ... ... 0 7 ... ... 0 8 ... ... 0 9 ... ... 0 10 ... ... 0 11 ... ... 0 12 ... ... 0 13 ... ... 0 14 ... ... 0 15 ... ... 0---------------------------------------------------------------------- P ... Print/display the integration table E ... Edit an integration string by sequence # C ... Clear an integration string by sequence # Q ... Quit and return to main menu

2. Press E to access Edit an integration string by sequence number.You will see:

Enter the sequence number>:

3. Enter an available sequence number like 1, and press Enter.



Using the Integration Window (cont’d)You will see:

Protocol string 1 (up to 20 digits)

Special codes:

I-Ignore S-Sending extension R-Receiving extension

P-Caller ID (CID) digits U-Unused extension

[-Start of optional string ]-End of optional string

{-Start of optional CID }-End of optional CID

>:

4. Enter a reduced integration string that you created, and press Enter. You will see:

Integration function associated with this string 1-Remote logon 2-Direct logon 4-Record message 5-Forward/all calls 6-Forward/busy 7-Forward/RNA 8-Remote logon trunk 9-PBX reset 13-Disconnect 15-Undefined 0 >:

5. Enter the code that corresponds to the function of the string, and press Enter.You will see the entries you made in the entire table. For example:

Seq.# Integration String Function---------------------------------------------------------------------- 1 ... #S ... 2 2 ... ... 0 3 ... ... 0 4 ... ... 0 5 ... ... 0 6 ... ... 0 7 ... ... 0 8 ... ... 0 9 ... ... 0 10 ... ... 0 11 ... ... 0 12 ... ... 0 13 ... ... 0 14 ... ... 0 15 ... ... 0---------------------------------------------------------------------- P ... Print/display the integration table E ... Edit an integration string by sequence # C ... Clear an integration string by sequence # Q ... Quit and return to main menu



Using the Integration Window (cont’d)6. Repeat steps 2 through 5 for each integration string you have.

Using the sample strings from the previous example, a completed table would appear as:

Seq.# Integration String Function---------------------------------------------------------------------- 1 ... #S ... 2 2 ... *[***]5SR ... 5 3 ... *[*]1SR ... 4 4 ... *[**]4II ... 1 5 ... *[***]8S ... 8 6 ... *[***]8S[R] ... 8 7 ... *[***]8S[R]{*P*} ... 8 8 ... #[##]7 ... 9 9 ... 6[666] ... 13 10 ... *S[666] ... 13 11 ... *[***ISR]{*P*} ... 13 12 ... ... 0 13 ... ... 0 14 ... ... 0 15 ... ... 0---------------------------------------------------------------------- P ... Print/display the integration table E ... Edit an integration string by sequence # C ... Clear an integration string by sequence # Q ... Quit and return to main menu

7. Press Q and Enter to return to the Main Menu for the Line Card Parameters Program.

8. From the Main Menu:Press Q and Enter to exit the Line Card Parameters Program.

9. At the C:\dsp_PARS> prompt:Type cd and press Enter.t

10. At C:\>:Type cd<space>vm\bin and press Enter.

11. At C:\VM|BIN>:Type kickoff, and press <Enter> to boot the Voice Mail. When the Voice Mail finishes booting, you will see the Main Menu.

12. If your system sends DTMF Integrations and you set the following System Options to higher values so that you could record the integration strings, return them to their proper settings. For DTMF integration, these parameters must be set as follows:

● Wait for first protocol digit (change the entry to 3)

● Wait for subsequent protocol digit (change the entry to 1)

● Wait for last protocol digit (change the entry to 1)



Test the Voice Mail After you integrate with a generic phone system, you should perform the following test to check the operation of the Voice Mail.

Test failures may indicate that the Voice Mail is unable to recognize your phone system’s tones.

Note: The Voice Mail uses standard local Bell tones.

To test Voice Mail operation:1. Access the Port Activity (PA) option from the Main Menu.

As you perform the following steps, watch the Port Activity screen.

2. Call into the system on a trunk you have assigned to the Voice Mail.

3. Listen for the Main Greeting (Thank you for calling. If you are calling from a Touch Tone phone, please dial the number you wish to reach or dial 0 for assistance.)

4. Dial an extension number. If your call is not transferred to the correct extension or if you are disconnected, then the Voice Mail may not recognize your phone system’s tones.

You may have to use the Learn Tone Procedure in the Call/Tone Adaptation Program (CAP). For instructions, see Using the Call/Tone Adaptation Program starting on page 61.

Chapter 1 — Getting Started

Issue 1-0 Using the Call/Tone Adaptation Program ◆ 61

Chap ter 1 — Getting Started

Using the Call/Tone Adaptation Program

What Does CCAP Do?CCAP is the Command Line version of the Call/Tone Adaptation Program (CAP). In this document, any reference to CAP also applies to CCAP.

Using the CAP software program helps you to modify the parameters for the call tones generated by your phone system, so that you can successfully integrate the phone system with the Voice Mail. More specifically: You can use CAP to do all of the following, after you have connected the laptop to COM1 of the Voice Mail:■ test and learn call tones■ edit the attributes of these tones■ adjust the parameters used by the Rhetorex Card.

COMMAND-LINE CAP V2.01 refers to the Line Editor — the type of editing mode that you use to program and run this version of CAP. When using the Line Editor, you enter the command for the menu option you are selecting at the prompt sign (->) right below the menu. Often, you also need to press Enter after your command entry. (In this case, it will be so noted in these instruc-tions.)

When CAP is running in your Voice Mail system, you can first use this program to test the call tones in your phone system to see whether or not the Voice Mail will recognize them. If testing determines that the Voice Mail does not recognize any tone, you then use CAP to “learn” it.

During the Learn Program, CAP scans the attributes of a tone and stores them in the Filter Table. Storing tone attributes in the Filter Table ensures that the Voice Mail will be able to recognize any tone that CAP has previously learned and distinguish between any two tone types, such as busy tone and ring tone. Your Voice Mail will also be able to identify correctly all tones used by your phone system and recognize each tone during a call. (See Chapter 2 for instructions about testing and learning tones.)

When to Use CAP or CCAPYou must use CAP if you have installed the Voice Mail for a Generic phone system and the Auto-mated Attendant will be set up for screened or monitored transfers — called TRFs or MTRFs in the Dial Action Table.

You will probably want to use CAP to learn any tones that are not recognized by the Voice Mail, because the manufacturer’s tone attributes may differ from those in the Filter Table. (For instruc-tions about editing tones, see Chapter 3.)

If you wish, you can also use CAP to adjust the filters for other phone systems that may be inte-grated on your Voice Mail and modify the Global, Channel, and Call Parameters for the Rhetorex Card. (For instructions about adjusting filters, see Chapter 3. For instructions about editing Rhetorex Parameters, see Chapter 4.)

Required Setup for CCAPBefore starting CCAP, you will need to install a Rhetorex Card in your Voice Mail system. You will also need to connect the Voice Mail to both of the following:

■ your phone system(see the Installation and Basic Programming Guide and the Setup Guide for details)

■ a laptop computerusing a null modem RS-232 cable.

Then use Procomm Plus or any standard communications software package to establish communica-tion with the RS232 port on the Voice Mail. (For instructions, see Connecting a Laptop Computer on the next page.)


62 ◆ Using the Call/Tone Adaptation Program Issue 1-0

Connecting a Laptop Computer

To connect the Voice Mail to a laptop computer, using a null modem RS-232 cable:1. Connect the laptop computer to COM 1 on the Voice Mail.

Figure 1 shows an example of how the laptop is connected to the Voice Mail. The default baud rate for COM 1 on the Voice Mail is 9600 baud, 8 data bits, 1 stop bit, no parity.

Figure 1: Connecting a Laptop Computer to the Voice Mail

RS-232 Cable

COM 1

DT3-C9

Laptop Computer

Voice Mail System



Connecting a Laptop Computer (cont’d)2. Make sure that the RS-232 cable has one of the four sets of pin-outs shown below in Figure 2.

Figure 2: Required Pin-outs for Null Modem RS-232 Cable

To: Terminal / Laptop

(DTE Device) (25 Pin)

9-pin to 25-pin Straight-Through Cable

To Voice Mail(9-pin)

To DCE Device(25-pin)

23467815

322064587

9-pin to 25-pin Null Modem Cable


To Voice Mail

(DTE) (9 Pin)

To Voice Mail

(DTE) (9 Pin)

To Voice Mail

(DTE) (25 Pin)





2346781

5

236208

457

236208

457

32

206458

7

Pin-outs-1


2346781

5

32641

785



How to Use CCAP: A Step-by-Step OverviewThe table below suggests a sequence of steps for using CCAP and shows you where to find the instructions for performing each step.

Sequence Step For Instructions, see:

1 Start up CCAP. Starting Up CCAP, page 66

2 Test the tones in your phone system. Testing Tones, page 72

3 Use CCAP to learn any tone that failed the test. Learning Tones, page 79

4 Edit the tones and Filter Table, if necessary. page 91 and page 100

5 Adjust the Rhetorex parameters, if necessary. Chapter 4, starting on page 106

6 Save the modified tone/call data. Saving Call/Tone Parameters, page 70



Main Actions in Chapter 1The flow chart below shows the main actions that you will perform, as you follow the instructions in this chapter. The numbers on top of the boxes in the last row show the order in which these actions are explained in the Chapter 1 instructions.

RSet RhetorexParameters

CCAP FILE MENU

CCAP MAIN MENU

INSTALL SYSTEM MENU

96 Call/Tone Adaption Program(command line ver.)

IN INSTALL

MAIN MENU

CShow Nameof Current

Phone System

LLoad Tone

Files

SSave Tone

Files

XExit

XExit

HDisplay

Help Menu

HDisplay

Help Menu

FSave/LoadTones

TWork WithTones

Ch1-Flw

1 2 4 3



Starting Up CCAP After you turn on and connect to the Voice Mail system, CAP will begin the CCAP Startup proce-dure: It will shut down the Voice Mail while it loads in a database of call/tone parameters for the phone system.

To start up CCAP:1. Turn on the laptop computer.

You will see the MAIN MENU of your Voice Mail system, which is similar to the menu shown below. Below the MAIN MENU, you will also see the MAIN MENU prompt, displayed as MAIN MENU ->

.

2. At MAIN MENU->: Type IN (Install System), and press Enter.

*******Main Menu *******

Press command below,then press Enter:

INCURPMADIFSESD

Install SystemCustomize DatabaseView/Print ReportsMaintenanceDiagnosticsFull Screen EditorShut Down Voice Mail System

Install->Customize->Reports->Maintenance->Diagnostics->

To use:You will get thisprompt at the cursor:

MAIN MENU->



Starting Up CCAP (cont’d)You will see an INSTALL SYSTEM MENU and its prompt (INSTALL->).

1. At INSTALL ->:Type 96 for Call/Tone Adaptation Program (command line ver.), and press Enter.

You will see a message warning you that the Voice Mail will be shut down. During the shut-down, the Voice Mail is loading the call/tone parameters database described above. The Voice Mail will ask if you wish to continue.

2. Press Y to continue.

After a Please wait… message and a pause, the Voice Mail will tell you the name of the phone system for which it has loaded data into the database and will welcome you to COMMAND-LINE CAP V2.01 — the formal name for the Line Editor.

3. Press any key to continue.

You will see the CCAP MAIN MENU and its prompt: CCAP MAIN MENU->

To select any option from this menu:Press the command letter for the option at CCAP MAIN MENU->and then press Enter.

For example, if you wanted to save a tone file, you would press F (Save or Load Tone Files) at CCAP MAIN MENU-> and then Enter.

********* CCAP MAIN MENU *********

Press this Command,Then Press Enter:

FRTXH

Save or Load Tone FilesSet Rhetorex ParametersWork With TonesExitDisplay Help Menu

To Select this Option:

CCAP MAIN MENU ->



Redisplaying a CCAP MenuEach CCAP prompt usually appears right below its menu, like CCAP MAIN MENU-> and the CCAP MAIN MENU shown on the previous page. But sometimes you will see only the prompt but not its menu. If you want to see the command for the menu option to enter at the prompt, redis-play the menu as explained below:

To redisplay the menu:1. Press H (Display Help Menu) and Enter.

2. Select an item on the HELP MENU, which is related to the menu you want to display.

3. At the prompt displayed below the HELP MENU:Enter the command code for the menu selection, and press Enter.

For example, if you want to redisplay the CCAP EDIT MENU, you would press H and Enter. Then at the prompt, you would type ED and press Enter.

To redisplay the CCAP MAIN MENU:■ Press E (Exit to Main Menu) and Enter.

Reloading Call/Tone Parameters After CAP startup, you can use the CCAP MAIN MENU to reload the tones for your phone sys-tem. You may want to do this if you have started to test/learn/edit tones and you have made several mistakes. In this way, you can reload the original tones and start from scratch.

To reload tones after CCAP startup:1. At CCAP MAIN MENU->:

Press F (Save or Load Tone Files) and Enter.

You will see the CCAP FILE MENU and its prompt: CCAP FILE MENU->.

********* CCAP FILE MENU *********Press this Command, To Select this Option Then Press Enter: ---------------------------------------------------------------------------- L Load Tone Files S Save Tone Files C Show Name of Current Phone System X Exit H Display Help Menu

CCAP FILE MENU ->



Reloading Call/Tone Parameters (cont’d)2. At CCAP FILE MENU ->:

Press L (Load Tone Files) and Enter.You will see a list of phone systems on the LOAD TONE MENU and the LOAD TONE MENU prompt (LOAD TONE MENU->). Right next to the name of each phone system on the list is a two-digit numerical code for that system.

3. At LOAD TONE MENU->:Type the numerical code for the phone system whose call tones are to be loaded into the Voice Mail database, and press Enter.You will see a prompt asking you to confirm that you really want to load into the database the call tones associated with the phone system you selected.

4. Press Y to confirm that you want to load the new phone system’s tones into the database.You will see this confirmation message:

Loading Data for Phone System: (numerical code): (name of phone system)Then you will see CCAP FILE MENU-> again.



Saving Call/Tone ParametersAfter learning tones or modifying call/tone parameters, you must save the data if you want the Voice Mail to use it later on.

To save the call/tone parameters:1. At CCAP FILE MENU->:

Press S (Save Tone Files) and Enter.

You will see a SAVE TONE MENU and its prompt SAVE TONE MENU->

2. At SAVE TONE MENU->:Type the numerical code for the phone system you have installed, and press Enter.

You will see a prompt asking you to confirm that you really want the data (call tones) associated with the phone system you selected to be saved, and press Enter.

3. Press Y to confirm that you want to save the new phone system’s call/tone parameters.

You will see the following confirmation message:

Saving Data for Phone System: (numerical code): (name of phone system)

Then you will see CCAP FILE MENU-> again.

Chapter 2 — Testing and Learning Tone


Displaying a CCAP Help MenuWhere am I? What should I do here?

If you don’t know what command to enter at the CCAP prompt where you’re currently located, press H and Enter to request help. The Voice Mail responds to this request by displaying a HELP SCREEN from which you can select an option. The displayed HELP SCREEN will show the same options as the menu associated with the prompt where you requested help.

For example, if you requested help from CCAP FILE MENU ->, you would see the same options on the HELP SCREEN (shown below) as you would usually see displayed on the CCAP FILE MENU. (For a sample of this menu, see page 68.)

********* HELP SCREEN *********Press this Command, To Select this Option Then Press Enter: ------------------------------------------------------------------------------------------- L Load Tone Files S Save Tone Files C Show Name of Current Phone System X Exit H Display Help Menu

CCAP FILE MENU->

Exiting CCAPWhen you have finished using CAP, you can exit from this program and return to the Voice Mail. Exactly how you exit CAP depends on which prompt you are at when you decide to exit. Pressing X (Exit) and Enter from any prompt will bring you to the menu and its associated prompt, which are one level up in the hierarchy of CCAP prompts. (To see this hierarchy of menus for Chapter 1, see page 65.)

Suppose you want to exit CCAP from the CCAP FILE MENU->: You would press X (Exit) and then Enter to bring you up one level to the CCAP MAIN MENU. The rule is to press X (Exit) and then Enter until you navigate the hierarchy and reach the menu where you want to go. For example:

To exit CCAP from the CCAP MAIN MENU->:■ Press X (Exit) and then Enter.

You will see this confirmation message:

Terminating CCAP Program

After a short pause, the Voice Mail will restart, and you will see the CCAP MAIN MENU again.

Chap ter 2 — Testing and Learning Tone

Main Actions in Chapter 2The flow chart below shows the main actions that you will perform, as you follow the instructions for testing and learning tones. The numbers on top of the boxes in the last row show the order in which these actions are explained in Chapter 2.



Testing TonesYou use the CCAP Test Procedure to test the tones generated by your phone system, in order to see whether the Voice Mail will recognize them. The procedure tests busy tone, ring tone, reorder tone, transfer tone, and dial tone (see the descriptions of these tones starting on page 76). Other types of tones that can be tested will depend on which phone system is installed in your Voice Mail system. (To find a complete list of the tone types in your phone system, refer to your phone system manual.)

During testing, CCAP compares the tones in your phone system with those stored in a library of CO (Central Office) tones and internal tones. If the attributes of the tone being tested match those of a stored tone, the Voice Mail will recognize the tone in your phone system. But if the attributes of the tone being tested don’t match, you will have to use CCAP to learn the tone. (For instructions on using the CCAP Learn Procedure, see Learning Tones on page 79.

CCAP TONE MENU

CCAP MAIN MENU

TWork With Tones

Start Up CCAP

LELearn

TETest

RTReviewTest

RLReviewLearn

XExit

Ch2-Flw

1 2 4 53



Testing Tones (cont’d)

To test tones:1. Start up CCAP (see Starting Up CCAP on page 66).

2. Set up an extension where you can produce all of the tones you want to test.

For example, make an extension busy in order to test busy tone.

CAP can consecutively test five different tones in any one session.

3. At CCAP MAIN MENU->:Press T (Work With Tones) and Enter.

You will see the CCAP TONE MENU and its prompt: CCAP TONE MENU->.

********* CCAP TONE MENU *********

Press this Command, To Select this Option Then Press Enter: ---------------------------------------------------------------- FI Filter ED Edit/View/Delete Tones LE Learn TE Test RL Review Learn RT Review Test X Exit H Display Help Menu

CCAP TONE MENU->



Testing Tones (cont’d)4. At CCAP TONE MENU->:

Type TE (Test), and press Enter.

You will see a screen called TEST TONES for (name of the installed phone system). If you installed a HITACHI HCX5000 Series phone system, you would see the screen shown below. But if you installed a different phone system, the name of that system would appear in the screen title.

TEST TONES for HITACHI HCX5000 SeriesTEST TONE EXTENSION NUMBERS

1 - BUSY - 2 - RING 3 - REORDER -4 - TRANSFER - 5 - DIAL TONE -

TEST OPTIONS6 - Speaker - No7 - Filter Adjust - No8 - # of Tests - 59 - VM Port Number- 1

(0 to TEST, -1 to Abort test)Enter TEST Field Number->

5. At Enter TEST Field Number->:Press the number code for the type of tone you want to test, and press Enter.

For example, you would press 1 and Enter to test for a busy tone. If you did, you would see the following message:

BUSYTesting busy tone: Enter extension to call to test busy tone (‘,’ = pause, ‘&’ = flash).

Extension:

However, if you were testing for a different tone, you would see a similar message for that tone.

6. At Extension:Type the number of the extension where you are producing the tone being tested, and press Enter.



Testing Tones (cont’d)7. Press 0 and Enter to start the test.

You may see a message, similar to the one shown below:

TEST TONE RESULTS ON CHANNEL 1

■ = Passed ¦ Fail Adj = Adjusting Press any key to stop process

1 2 3 4 5

______________________________________________________________________________________________________________________________________________

BUSY ■ ■ ■ ■ ■ Passed

______________________________________________________________________________________________________________________________________________

******** Testing Sequence Complete ********

CCAP TONE MENU->

On the message, Passed means that the Voice Mail will recognize the tone. However, if you see a different message, refer to Responding to Error Messages starting on page 86.

To review the results of your test session, see Reviewing a Test on page 78 for instructions.



Testing Tones (cont’d)Test Option Fields

BUSYUse this field to test a particular busy tone: Enter the extension number that CCAP should call to get this busy tone.

DEFAULT: None

ENTRIES: Extension number plus the following codes, if necessary:

& = Flash

, = Pause

NOTES: N/A

RING Use this field lets to test a particular ring tone: Enter the extension number that CCAP should call to get this ring tone.

DEFAULT: None


& = Flash

, = Pause

NOTES: N/A

REORDER Use this field to test a particular reorder tone. Enter the extension number that CCAP should call to get this reorder tone.

DEFAULT: None


& = Flash

, = Pause

NOTES: May be an invalid extension number or an extension in DND (Do Not Disturb).

TRANSFERUse this field to test a particular transfer tone.

DEFAULT: None

ENTRIES: Enter one of the codes below:

& = Flash

, = Pause

NOTES: You will have to simulate a transfer tone on the VM port used for the test. You

may want to call the VM port extension number and then run the test with a

Flash and Pause.

DIAL TONEUse this field to test the phone system’s dial tone by entering one of the codes below:

DEFAULT: None

ENTRIES: & = Flash

, = Pause (This is the recommended entry)

NOTES: N/A



Test Options Fields (cont’d)

SpeakerThe value for this field determines whether the Voice Mail speaker will be enabled or disabled during a test. CAP will play the tones being tested over the Voice Mail speaker, if it is enabled.

DEFAULT: Disabled

ENTRIES: Press Enter to enable or disable the speaker.

An "X" in brackets means that the speaker will be enabled during the test.

NOTES: N/A

Filter AdjustThe value for this field determines whether or not CCAP will automatically adjust the tone fil-ters during a test. These filters determine which tones will be recognized by the Voice Mail. Initially, you should leave Filter Adjust disabled and do a test. But if you see the message, Fil-ter adjustment recommended, enable Filter Adjust and run the test again.

DEFAULT: Disabled

ENTRIES: Press Enter to enable or disable. An "X" in brackets means that Filter Adjustis enabled.

NOTES: To view filter parameters to be adjusted:

1. At any prompt:

Press H (Display Help Menu) and Enter.

2. At CCAP TONE MENU->: Type FI (Filter), and press Enter.

Number of TestsThe value of this field determines how many times CCAP calls the extension number under test. We recommend at least five tests.

DEFAULT: 5

ENTRIES: 1–10 are valid entries.

NOTES: N/A

VM Port NumberThis is the number of the Voice Mail port that CCAP uses to call the extension.

DEFAULT: 1

ENTRIES: 1–10 are valid entries.

NOTES: Make sure the selected port is connected to your phone system.



Reviewing a TestYou use the Review Test Procedure to review the results of the last test. If you want to do a review, you must do it before exiting CCAP. (For more information about the CCAP Test Procedure, see Testing Tones on page 72.)

To review the results of the last test:1. At CCAP TONE MENU ->:

Press H (Display Help Menu) and Enter.

2. At the CCAP TONE MENU-> after the HELP SCREEN:Type RT (Review Test), and press Enter.

You will see a message showing the result of the last CAP test of the tone you selected. The message will be similar to the one shown below.

REVIEW LAST TEST RESULTS

TEST TONE RESULTS ON CHANNEL 1

■ = Passed ¦ Fail Adj = Adjusting Press any key to stop process

1 2 3 4 5

______________________________________________________________________________________________________________________________________________

BUSY ■ ■ ■ ■ ■ Passed

______________________________________________________________________________________________________________________________________________

******** Testing Sequence Complete ********

CCAP TONE MENU->

3. Press any key to exit the REVIEW LAST TEST RESULTS screen.



Learning TonesFirst, you use the CCAP Test Procedure to test all the tones in your phone system. (For instructions about using the CCAP Test Procedure, see Testing Tones on page 72.) Then you use the CCAP Learn Procedure to learn only the tones that failed their tests.

During the Learn Procedure, CCAP performs the following actions in the order specified below:

1. Scan a tone’s frequencies, cadence, and other attributes.

2. Save them in a tone record, which is stored in the CCAP tone database.

3. Insert the tone's frequencies in the Filter Table (if they are not already there by default).Voice Mail will recognize only those tones whose frequencies are stored in the Filter Table.

Once the CCAP Learn Procedure is performed on these “failed tones”, the Voice Mail will then recognize them during a call.

To learn tones:1. Start up CCAP (see Starting Up CCAP on page 66).

2. Set up an extension to produce each tone you want CCAP to learn.

3. At CCAP TONE MENU->:Press H (Display Help Menu) and Enter to display a HELP SCREEN.

4. At CCAP TONE MENU-> below the HELP SCREEN:Type LE (Learn), and press Enter.

You will see a screen called LEARN TONES for (whatever phone system is installed in your Voice Mail), which will be similar to the one shown below.

LEARN TONES for HITACHI HCX5000 SeriesTERMINATION : LEARN TONE EXTENSION NUMBERS

1 - No : BUSY - 2 - No : RING - 3 - Yes : REORDER - 4 - Yes : TRANSFER - 5 - Yes : DIAL TONE -

LEARN OPTIONS 6 - High Freq. Scan No 7 - Quick Freq. Scan No 8 - Freq. Alignment Yes 9 - Speaker No10- VM Port Number 1

(0 to LEARN, -1 to Abort LEARN)Enter LEARN Field Number->



Learning Tones (cont’d)5. At Enter LEARN Field Number ->:

Press number for the tone you want CAP to learn; press Enter.

If you pressed 1, you would see this message:

BUSYLearning busy tone : Enter extension to call to learn a busy tone

(‘,’ = pause, ‘&’ = flash)1. Extension2. Termination flag

Change:

A termination flag is associated with each Termination Tone in your system. When the termina-tion flag is set, it tells the Voice Mail to terminate a call whenever the associated tone is detected during the call.

6. At Change:Press 1 and Enter to see the Extension prompt and then change the extension where you are learning the tone, ORPress 2 and Enter to see the termination flag prompt and then change the termination flag for the tone.

7. At the prompt for your selection in Step 6:Enter the requested information, and press Enter.

8. At LEARN Field Number ->:Press 0 and Enter to start the CAP Learn Procedure.

You will see a LEARNING TONE RESULTS message, similar to the one shown below. Then you will see CCAP TONE MENU -> again.

LEARNING TONE RESULTS ON CHANNEL 1

Press any key to stop process ______________________________________________________________________________________________________________________________________________Learning BUSY - Please Wait Freq1/2: 480/620 On/Off: 528/464 CONCLUSION: OK Freq 1/2: 480/620 On/Off: 528/464______________________________________________________________________________________________________________________________________________

********** Learning Tones Complete **********

On the message, OK means that CAP learned the tone and placed it in the Filter Table. Next to OK, you will see the one or two frequencies associated with the tone, such as Freq 1/2 above. You may also see a cadence, if any, expressed in milliseconds.

But NG (No Good) — instead of OK — means that CAP could not learn the tone. On a NG message, CAP displays an error message explaining why it could not learn the tone. If you see this message, follow the instructions in Responding to Error Messages starting on page 86. Make the recommended adjustment, and then have CAP relearn the tone. If you still get the message, see Learn Options on the LEARN TONES screen (sample shown on page 79). Adjusting them may be all that is necessary to have a successful learn session. (For instruc-tions, see Viewing, Editing, or Deleting Tone Records starting on page 91.)



Learning Tones (cont’d)Learn Tone Number Fields

[ ] BUSYThere are two fields here:

■ The data field after "BUSY"Use this field to specify the extension number that CCAP should dial to get a "Failed" busy tone. A "Failed" busy tone is a busy tone that did not pass the CCAP Test Procedure.

■ The bracketed field: [ ]This field lets you designate the busy tone as a Terminating or Non-terminating Tone. If you designate it as a Terminating Tone, the Voice Mail will terminate an established call if this busy tone is detected during the call.DEFAULT: Terminating Tone, no number to dialENTRIES: In brackets:

Place an "X" in the brackets, only if the tone is a Terminating Tone. Press Enter to add or remove the "X."

After BUSY:Enter an extension # plus the following codes, if necessary:& = Flash, = Pause

NOTES: N/A

[ ] RING There are two fields here:

■ The data field after "RING"Use this field to specify the extension number that CCAP should dial to get a "Failed" ring tone. A "Failed" ring tone is simply a ring tone that did not pass the CCAP Test Procedure.

■ The bracketed field: [ ]Use this field to designate the ring tone as either a Terminating or Non-terminating Tone. If you designate it as a Terminating Tone, the Voice Mail will terminate an established call if the ring tone is detected during the call.

DEFAULT: Non-terminating Tone, no number to dial.

ENTRIES: In brackets:Place an "X" in the brackets, only if the tone is a Tone. Press Enter to add or remove the "X".

After RING:Enter an extension # plus the following codes, if necessary:& = Flash, = Pause

NOTES: N/A



Learning Tones (cont’d)Learn Tone Number Fields (cont’d)

[ ] REORDER There are two fields here:

■ The data field after "REORDER"Use this field to specify the extension number that CCAP should dial to get a "Failed" reorder tone. A "Failed" reorder tone is simply a tone that did not pass the CCAP Test pro-cedure.

■ The bracketed field: [ ]Use this field to designate the reorder tone as either a Terminating or Non-terminating Tone. If you designate the reorder tone as a Terminating Tone, the Voice Mail will termi-nate an established call if this reorder tone is detected during the call.

DEFAULT: Terminating Tone, no number to dialENTRIES: In brackets:

Place an "X" in the brackets only if the tone is a Terminating Tone. Press Enterto get or remove the "X".

After "REORDER:"Extension number and following codes, if necessary:& = Flash, = Pause

NOTES: N/A

[ ] TRANSFERThere are two fields here:

■ The data field after "TRANSFER"Use this field for the codes used to run the CCAP Learn procedure on a "Failed" transfer tone. A "Failed" transfer tone is a transfer tone that did not pass the CCAP Test procedure.

■ The bracketed field: [ ]Use this field to designate the transfer tone as a Terminating or Non-terminating Tone. If you designate it as a Terminating Tone, the Voice Mail will terminate an established call if the transfer tone is detected during the call.

DEFAULT: Terminating Tone, no number to dial.ENTRIES: In brackets:

Place an "X" in the brackets, only if the tone is a Terminating Tone. PressEnter to get or remove the "X."

After "TRANSFER:"Enter one or both of the following codes:& = Flash, = Pause

NOTES: You will have to simulate a transfer tone on the VM port used for the CCAPLearn Procedure. After you call make a call into the system from an outside

CO line programmed to ring directly to the VM port extension, run the CCAP Learn Procedure with a Flash and Pause.



Learning Tones (cont’d)Learn Tone Number Fields (cont’d)

[ ] DIAL TONEThere are two fields here:

■ The data field after "DIAL TONE":Use this field to learn the phone system’s dial tone. You simply enter one of the codes listed below.

■ The bracketed field: [ ]Use this field to designate the dial tone as either a Terminating or Non-terminating Tone. If you designate it as a Terminating Tone, the Voice Mail will terminate an established call if this dialtone is detected during the call.

DEFAULT: Terminating Tone, no data entryENTRIES: In brackets:

Place an "X" in the brackets, only if the tone is a Terminating Tone. PressEnter to add or remove the "X."

After "DIAL TONE":Enter one of the following codes:& = Flash, = Pause (This is the recommended entry)

NOTES: N/A

High Freq. ScanThe value for this field determines whether High Freq. Scan will be enabled or disabled. Enabling High Freq. Scan limits the range frequency analysis to only those frequencies between 800 and 1700 Hz. The limited frequency range requires less time to complete the scan. This scan is useful, when the cadence of a high-frequency tone is too short for a com-plete frequency analysis.

DEFAULT: Disabled

ENTRIES: Press Enter to enable or disable. An "X" in brackets means that High Freq.

Scan is enabled.

NOTES: N/A

Quick Freq. ScanThe value for this field determines whether Quick Freq. Scan will be enabled or disabled. Enabling Quick Freq. Scan causes CCAP to scan the signal twice as fast as normal. The quick scan increases CCAP’s ability to detect tone frequencies, but those frequencies detected during a quick frequency scan are not as accurate as those detected during a scan performed at a stan-dard scan rate. When the tone cadence is too short for a complete frequency analysis, this scan is useful for quickly scanning the signal before timing out.

DEFAULT: Disabled

ENTRIES: Press Enter to enable or disable. An "X" in brackets means the Quick Freq.Scan is enabled.

NOTES: N/A



Learning Tones (cont’d)Learn Options Fields

Freq. AlignmentThe value for this field determines whether Freq. Alignment will be enabled or disabled. Enabling Freq. Alignment will align a tone being learned with a tone already in the Filter Table, as long as the frequencies of the two tones are within 40 Hz of each other. For example, suppose Freq. Alignment has been enabled and the Filter Table contains a tone whose fre-quency is 640 Hz. If the CCAP Learn Procedure determines that a tone’s frequency is 620 Hz, CCAP will align the 620 Hz tone to the 640Hz tone, without making a separate entry in the Fil-ter Table for the 620 Hz tone.

DEFAULT: Enabled

ENTRIES: Press Enter to enable or disable. An "X" in brackets means that Freq. Alignment is enabled.

NOTES: N/A

SpeakerThe value of this field determines whether the speaker will be enabled or disabled during the CCAP Learn Procedure. CCAP will play tones over the speaker, only when this field is enabled.

DEFAULT: Disabled

ENTRIES: Press Enter to enable or disable. An "X" in brackets means that Speaker is

enabled.

NOTES: N/A

VM Port NumberThe value for this field identifies the Voice Mail port number that CCAP will use to call the extensions.

DEFAULT: 1

ENTRIES: Valid entries are1–64.

NOTES: You must make sure that the selected Voice Mail port is connected to your

phone system.



Reviewing a Learn SessionThe Review Learn feature lets you view the results of the last Learn session. If you want to do a review, you must do it before exiting CCAP. (For more information about Learn sessions, see Learning Tones on page 79.)

To review the results of the last test from the CCAP TONE MENU->:1. Type RL (Review Learn), and press Enter.

You will see a message showing the result of your last learn session, which is similar to the one shown below.

REVIEW LAST LEARN RESULTSLEARNING TONE RESULTS ON CHANNEL 1

______________________________________________________________________________________________________________________________________________Learning BUSY - Please Wait Freq1/2: 480/620 On/Off: 528/464 CONCLUSION: OK Freq 1/2: 480/620 On/Off: 528/464______________________________________________________________________________________________________________________________________________

********** Learning Tones Complete **********

CCAP TONE MENU ->



Responding to Error MessagesCCAP error messages are listed below in alphabetical order. Each message includes a brief expla-nation of the error condition that caused CCAP to give you the message. Most messages also rec-ommend the actions you should take to correct the error condition. Several error messages involve incorrect or missing entries in the Filter Table. (For more information about the Filter Table and instructions about how to use it, see Using the Filter Table on page 100.)

If you receive a message that is not listed below, note the message and call CTL.

Could not Add Frequency 1/2There was no room in the Filter Table for the learned frequency, so that CCAP could not insert it. Make sure that Freq. Alignment is enabled and then run the CCAP Learn Procedure again. (For CCAP Learn instructions, see Learning Tones earlier in this chapter.)

If you still get the message, do this:

1. Access the Filter Table. (See Using the Filter Table on page 100 for instructions.)

2. Make a note of the filters for the type of tone you tried to learn. For Terminating Tones, write down Filters 1–4. If you tried to learn a Terminating Tone, you are going to have to remove a frequency from the Terminating Tones in the Filter Table list.

3. Access a tone record for a dual-frequency tone. Use Edit on the Tones menu.

4. Find a tone that has a frequency that matches one of the frequencies in your Filter Table list.

5. Set that frequency to zero for each tone that has this frequency as part of the tone. It is a good idea to have the zero listed in a Frequency 2 field, if any.

6. Delete from the Filter Table the frequency that you set to zero in Step 5.

7. Have CCAP relearn the tone that gave you the Could not Add message. (For CCAP Learn instructions, see Learning Tones earlier in this chapter.) After learning the tone, CCAP will add it to the Filter Table. If not, call CTL.

8. Retest all of the tones. (For instructions, see Testing Tones on page 72.) If any fail the test, call CTL.

Error cannot save data, no tones definedThere are no tone records in the database. To create a tone database, you must use the CCAP Learn Procedure. (For instructions, see Learning Tones on page 79.)

Filter adjustment recommendedCCAP determined that the filter parameters need to be modified for better tone detection. Enable Filter Adjust on the TEST TONES screen (shown on page 74), and run the test again. (For a description of Filter Adjust, see page 77.)



Responding to Error Messages (cont’d)

Failed - Detected XXXXThe tone being tested does not match any of the Filter Table tones of the same name. For example, if you get this message after testing a busy tone, it means that the tested busy tone does not match any of the busy tones in the Filter Table. For the Voice Mail to recognize the "Failed" tone, you will have to use CCAP to learn that tone. (For instructions, see Learning Tones in this chapter.)

Failed - Detected XXXXIf the tone being tested is a non-cadence tone, such as dial tone, adjust Quick Count for the dial tone in the database before doing the CCAP Learn Procedure. To adjust Quick Count for a stored tone, select Edit on the Tones menu. (For a definition of Quick Count, see page 97.)

Freq X and Freq Y are within 40 HzFrequency X and Frequency Y are so close in value that you may not need to store both of them in the tone database. Enable Freq. Alignment, and run the CCAP Learn Procedure again. (For a description of Freq. Alignment, see page 84.)

Freq 1/2 is not an active Frequency. Frequency 1 or Frequency 2 is not in the Filter Table. To have CCAP save any changes to the tone record, a frequency must appear in both the tone record and the Filter Table. Before inserting a tone frequency in the Filter Table, CCAP must learn the tone with the CCAP Learn Procedure. (For instructions, see Learning Tones earlier in this chapter.)

Freq 1/2 is not a termination frequencyFrequency 1 or Frequency 2 is listed as a Termination Tone in the tone record, but this frequency is not associated in the Filter Table with Filters 1–4. Any changes made to the tone record cannot be saved, unless the tone's frequencies also appear in the Filter Table under Filters 1–4. (For instructions about adding the missing frequency to the Filter Table, see To add a tone frequency in Chapter 3.)

Frequency scan did not completeFrequency scan did not complete, because the user aborted the CCAP Learn Procedure.

Min and/or max Off (or Off2) time is less than GlitchThe value for the minimum or maximum Off time for the learned tone was found to be less than the Glitch Duration value. Select Channel Parameters on the Rhet Parameters menu. Then decrease the Glitch Duration value, so that it is less than the Off time value. (For a defi-nition of Glitch Duration, see page 112.)



Responding to Error Messages (cont’d)Min and/or max On (or On2) time is less than Spike.The value for the minimum or maximum On time for the learned tone was found to be less than the Spike Duration value. Select Channel Parameters on the Rhet Parameters menu. Then decrease the Spike Duration value, so that it is less than the On time value. (For a definition of Spike Duration, see page 112.)

Cadence Only Set to No, No frequency (s) defined. Cadence Only is set to “No”, and at least one of the tone frequencies is set to zero. When Cadence Only is set to "No", frequencies must be set to non-zero values. Enter the correct fre-quencies. (For a definition of Cadence Only, see page 96.)

No Freq1 or Freq2 defined Frequency 1 or Frequency 2 for the tone is not defined in the Filter Table, so that you cannot save the tone data. Perform the CCAP Learn Procedure, so that CCAP will enter the missing frequency in the Filter Table. (For instructions, see Learning Tones on page 79.)

No min or max On (or On2) time specifiedThe tone record does not have a value for the minimum or maximum On time for the tone. Select Edit on the Tones menu, and enter the missing value.

No sound detectedCCAP is trying to learn the tone but does not detect any sound at the called extension number. Make sure that the:

• port whose number is entered in • is connected to the phone system • number for the extension is a valid one.

Off (or Off2) min is greater than Off (or Off2) maxThe value for minimum Off time for the learned tone is greater than the value for the maximum Off time. Select Edit on the Tones menu, and adjust these values, so that the minimum Off time is less than the maximum Off time.

On (or On2) min and/or On (on On2) max is equal to zeroThe value for the minimum and/or maximum On time for the learned tone is zero. This value must be greater than zero, so that the Voice Mail will consider that the tone exists. Select Edit on the Tones menu, and change the On time value to a positive value.

On (or On2) min is greater than On (or On2) maxThe minimum On time value for the learned tone is greater than the maximum On time value. Select Edit on the Tones menu and adjust these values, so that the minimum On time value is less than the maximum On time value.

Tone table fullThe Filter Table already contains 63 tones — the maximum number of tones that it can hold. Therefore, there is no room for the new tone that CCAP tried to learn and insert. Use CCAP to delete a tone from the Filter Table, so that there is enough space for CCAP to add the new tone. It's your call about which tones are most important in your Voice Mail and which tone you can safely delete without harming your system: The Voice Mail may not operate correctly when it encounters a tone that you have deleted from the Filter Table.

Undetermined Error from ACCU CHECK TERMINATINGCall CTL.

Chapter 3 — Editing Tones and Adjusting Filters



Main Actions in Chapter 3The flow chart below shows the main actions that you will perform, as you follow the instructions in this chapter. The numbers on top of the boxes in the last row and in the third to the last row show the order in which these actions are explained in Chapter 3.

Ch3-Flw

ETEditTones

CCAP TONE MENU

CCAP EDIT MENU

TWork With Tones

CCAP TONE MENU

EDEdit / View / Delete

Tones

CCAP MAIN MENU

Start Up CCAP

FIFilter

XExit

XExit

VTViewTones

DTDeleteTones

6

2 4

5

1 3



Viewing, Editing or Deleting Tone RecordsA tone record is a list of a tone’s frequencies, cadences, and other attributes. After using the Learn Procedure to learn a tone, CCAP adds the record for that tone to the database. CCAP always places the records for learned tones in the database right after the records for default tones. The CCAP database can store up to 63 tone records.

For a GENERIC phone system:Since the tones in a GENERIC phone system often match the CO tones of the same name, CCAP provides a tone record for the CO busy tone, ring tone, reorder tone, dial tone, and transfer tone. CO tone matching reduces the number of tones that CCAP has to learn, before the Voice Mail will correctly recognize every tone in your phone system. (CCAP also provides a tone record for the FAX tone and transfer tone.)

For non-GENERIC phone systems:CCAP provides a tone record for any tones that are specific to that phone system.

For any phone system integrated with the Voice Mail:You can use CCAP to view, edit, or delete any tone record stored in your Voice Mail system. If CCAP has difficulty learning a tone, you may need to edit the record for the tone. If CCAP has learned the same tone more than once, you may need to delete extra tone records. Before editing or deleting a tone record, you will probably want to view its attributes.

To view, edit, or delete a tone record:1. Start up CCAP (see Starting Up CCAP on page 66).


You will see:

********* CCAP TONE MENU *********

Press this Command, To Select this Option Then Press Enter: ----------------------------------------------------------------------------- FI Filter ED Edit/View/Delete Tones LE Learn TE Test RL Review Learn RT Review Test X Exit H Display Help Menu

CCAP TONE MENU->

3. At CCAP TONE MENU->:Type ED (Edit/View/Delete Tones), and press Enter.

You will see:

********* CCAP EDIT MENU *********Press this Command, To Select this Option Then Press Enter: ----------------------------------------------------------------------------- VT View Tones ET Edit Tones DT Delete Tones X Exit H Display Help Menu

CCAP EDIT MENU->



Viewing, Editing or Deleting Tone Records (cont’d)To view a tone record:1. At CCAP EDIT MENU->:

Type VT (View Tones), and press Enter. You will see the VIEW TONE FROM TONE TABLE menu for the installed phone system.

VIEW TONE FROM TONE TABLE for (name of your phone system) 1 - Dial tone 2 - Ring 3 - Busy 4 - Dial tone 5 - Busy 6 - Reorder 7 - Ring 8 - Fax (0 when done)Enter Tone Number to View->

2. At Enter Tone Number to View ->:Press the number for the tone whose record you want to view, and press Enter.You will see the VIEW TONE SCREEN for (whatever tone you selected in Step 2).

VIEW TONE SCREEN Dial tone

TYPE SWITCHESRingback Tone NoMultiple Ring Back NoTermination Tone YesCadence Only No

TONE FIELDSFrequency #1 = 350Frequency #2 = 440PCPM Code = 13Quick Count = 512Minimum ON Time = 5216Maximum ON Time = 6784Minimum OFF Time = 8704Maximum OFF Time = 11296Press any key to continue...

VIEW TONE FROM TONE TABLE for (name of your phone system) 1 - Dial tone 2 - Ring 3 - Busy 4 - Dial tone 5 - Busy 6 - Reorder 7 - Ring 8 - Fax

(0 when done)Enter Tone Number to View->

3. After viewing this information, press any key to continue.

4. At Enter Tone Number to View ->:Press the number for the tone whose record you want to view, and press Enter. ORPress 0 if you have finished viewing tone records and want to return to CCAP EDIT MENU >.



Viewing, Editing, or Deleting Tone Records (cont’d)

To edit a tone record:1. At CCAP EDIT MENU->:

Type ET (Edit Tones), and press Enter. You will see a EDIT TONE FROM TONE TABLE menu listing the tones in your phone system.

EDIT TONE FROM TONE TABLE for (name of your phone system) 1 - Dial tone 2 - Ring 3 - Busy 4 - Dial tone 5 - Busy 6 - Reorder 7 - Ring 8 - Fax (0 when done)Enter Tone Number to Edit->

2. At Enter Tone Number to Edit ->:Press the number for the tone you want to edit, and press Enter.

If you pressed 2, you would see exactly the screen below. However, if you pressed a different number, you would see a slightly different screen. (For information about any of the fields listed, see About the Fields on page 96.)

EDIT TONE FROM TONE TABLE Ring

TYPE SWITCHES1 - Ringback Tone Yes2 - Multiple Ring Back No3 - Termination Tone No4 - Cadence Only Yes

TONE FIELDS5 - Frequency #1 = 4406 - Frequency #2 = 4807 - PCPM Code = 88 - Quick Count = -19 - Minimum ON Time = 88010 - Maximum ON Time = 120011 - Minimum OFF Time = 254412 - Maximum OFF Time = 3376

(0 when done)Enter Field Number to be Edited:



Viewing, Editing or Deleting Tone Records (cont’d)

To edit a tone record (cont’d):3. At Enter Field Number to be Edited ->:

Press the number for the tone field you want to edit, and press Enter.

You will see the name of that tone field, a brief explanation of the setting, and a request that you confirm this is the tone field you want to edit.

4. At Enter this field? [Y/N]:Press Y if this is the field you want to edit, and you will see a message similar to the one below.

Frequency #1Frequency #1: (Hz) First Tone FrequencyConfirm: Edit this field? [Y/N] Y

Ringback Tone Old Setting: 440New Setting:

However, if this is not the field you want to edit, press N. When you do, you will see the EDIT TONE FROM TONE TABLE screen for the tone you selected in Step 2 above and the Enter Field Number to be Edited ->. Now you can continue this procedure from Step 3.

5. At New Setting:Type the new value for the tone field you selected, and press Enter.

6. At Enter Field Number to be Edited ->:Press the number for the tone field you want to edit, and press Enter.

7. At Enter Tone Number to Edit ->:Press the number for the next tone you want to edit, and continue from Step 3. ORPress 0 and Enter if done; you will see CCAP EDIT MENU -> again.



Viewing, Editing or Deleting Tone Records (cont’d)

To delete a tone record:1. At CCAP EDIT MENU ->:

Type DT (Delete Tones), and press Enter.You will see the DELETE TONE FROM TONE TABLE for (name of the phone system installed)

DELETE TONE FROM TONE TABLE for (name of your phone system)

1 - Dial tone 2 - Ring 3 - Busy 4 - Dial tone 5 - Busy 6 - Reorder 7 - Ring 8 - Fax

(0 when done)Enter Tone Number to Delete->

2. At Enter Tone Number to Delete->:Press the number for the tone that you want to delete, and press Enter.

If you pressed 4, you would see the screen shown below.

DELETE TONE FROM TONE TABLE dial tone

TYPE SWITCHESRingback Tone NoMultiple Ring Back NoTermination Tone YesCadence Only No

TONE FIELDSFrequency #1 = 350Frequency #2 = 440PCPM Code = 13Quick Count = 512Minimum ON Time = 6960Maximum ON Time = 9040Minimum OFF Time = 6960Maximum OFF Time = 9040

Confirm: Are you sure you want to delete this tone? [Y/N]

3. At Confirm: Are you sure you want to delete this tone? [Y/N]:Press Y.You will see the DELETE TONE FROM TONE TABLE screen shown in Step 2 above, so you can confirm that the tone you selected was deleted from the tone table. Then you will see CCAP EDIT MENU -> again.

But if you changed your mind about the deletion and pressed N instead of Y, you would see the DELETE TONE FROM TONE TABLE screen as shown in Step 2. Then you would see CCAP EDIT MENU -> again.



Viewing, Editing or Deleting Tone Records (cont’d)About the Fields

Ringback ToneThe value for this field determines whether or not the tone is a ring tone.

DEFAULT: Depends on the tone

ENTRIES: Y - Yes

N - No

NOTES: See also Multiple Ringback Tone below.

Multiple Ringback(Applies only to Ringback Tones)

The value for this field determines whether the ringback tone is a ring tone having multiple rings in a single cycle, such as ring–ring–pause.


ENTRIES: Y - YesN - No

NOTES: See also Ringback Tone above.

Termination ToneThe value for this field determines whether the tone is a Termination Tone. After detecting a Termination Tone during a call in progress, the Voice Mail will terminate the call. (For more information about Termination Tones, see page 100.)

DEFAULT: Busy tone, reorder tone, dial tone, and transfer tone are Termination Tones.

ENTRIES: Y - Yes

N - No

NOTES: N/A

Cadence Only The value for this field determines whether the tone should be identified by cadence only or by frequency and cadence.

DEFAULT: Depends on the toneENTRIES: Y - Identified by cadence only

N - Identified by frequency and cadence

NOTES: N/A



Viewing, Editing or Deleting Tone Records (cont’d)About the Fields (cont’d)

Frequency #1The value for this field identifies the first frequency associated with the tone.

DEFAULT: Depends on tone. See the Edit screen.

ENTRIES: Frequency in multiples of 10 Hz

NOTES: N/A

Frequency #2The value for this field identifies the second frequency associated with the tone.

DEFAULT: Depends on the tone. See the Edit screen.


NOTES: Not all tones have a second frequency.

PCPM CodeThe value for this field is the code that classifies the tone. CCAP places this code on the Rhetorex Card. This classification code overrides the tone type assigned to the tone through the CCAP Learn Procedure.

DEFAULT: Depends on the tone. See the value on the Edit screen.

ENTRIES: 7 - Ring

8 - Ring Back

12 - Reorder

13 - Dialtone

14 - Alert Tone

15 - Fax Tone

16 - Transfer Tone

NOTES: Alert tone does not apply to GENERIC phone systems.

Quick Count(Applies only to Non-Cadence Tones)

The value for this field identifies the minimum necessary signal duration for testing a tone by frequencies only. If you are repeatedly getting a Failed message for a non-cadence tone, you may need to change the entry in this field.

DEFAULT: Depends on tone

ENTRIES: -1 = None

16-65000, in multiples of 16 ms

NOTES: This field is not valid for ring tones.




Minimum on timeThe value for this field identifies the minimum amount of on-time for the first cycle of the tone. If this minimum is not reached, the Voice Mail will not correctly identify or recognize the tone.

DEFAULT: Depends on the tone. See the value on your Edit screen.

ENTRIES: 16-6500, in multiples of 16 ms

NOTES: N/A

Maximum on timeThe value for this field identifies the maximum amount of on-time for the first cycle of the tone. If this maximum is exceeded, the Voice Mail will not correctly identify or recognize the tone.



NOTES: N/A

Minimum off timeThe value for this field identifies the minimum amount of off-time for the first cycle of the tone. If this minimum is not reached, the Voice Mail will not correctly identify or recognize this tone.



NOTES: N/A

Maximum off timeThe value for this field identifies the maximum amount of off-time for the first cycle of the tone. If this maximum is exceeded, the Voice Mail will not correctly identify or recognize this tone.


ENTRIES: 16-6500 ms, in multiples of 16

NOTES: N/A

Minimum on2 time(Applies only to Multiple Ringback Tones)

The value for this field identifies the minimum amount of on-time for the second cycle of the tone. If this minimum is not reached, the Voice Mail will not correctly identify or recognize this tone.



NOTES: N/A




Maximum on2 time(Applies only to Multiple Ringback Tones)

The value of this field identifies the maximum amount of on-time for the second cycle of the tone. If this maximum is exceeded, the Voice Mail will not correctly identify or recognize the tone.

DEFAULT: Depends on the tone. See the value on your Edit screen


NOTES: N/A

Minimum off2 time(Applies only to Multiple Ringback Tones)

The value of this field identifies the minimum amount of off-time for the second cycle of the tone. If this minimum is not reached, the Voice Mail will not correctly identify or recognize the tone.

DEFAULT: Depends on tone. See the value on your Edit screen.


NOTES: N/A

Maximum off2 time(Applies only to Multiple Ringback Tones)

The value of this field identifies the maximum amount of off-time for the second cycle of the tone. If this maximum is exceeded, the Voice Mail will not correctly identify or recognize the tone.

DEFAULT: Depends on tone. See the value on your Edit screen.

ENTRIES: 0 - No off time

16-65000, in multiples of 16 ms

NOTES: N/A



Using the Filter TableThe Filter Table is a database that contains the frequencies for internal tones and CO tones, along with other attributes of these tones. The table also contains up to 12 filters — one for each tone fre-quency. The term Filter Table refers to the place where these filters and their tone frequencies are stored.

To help it recognize tones during call processing, the Voice Mail refers to this database of tones as follows:

1. CAP scans any tone that failed the CAP Test (described on page 72) and stores the tone attributes in the Filter Table.

2. Later when the Voice Mail interprets the tone during call processing, the system will compare the attributes of the tone with those stored in the table by CAP and then recognize any tone where the two sets of attributes match.

Termination Tones vs. Non-termination TonesA Filter Table tone may be either a Termination Tone or a Non-termination Tone:■ A Termination Tone is comprised of one or two terminating frequencies, which are assigned to

Filters 1–4 (shown below in the left column of the Filter Table). ■ A Non-termination Tone is comprised of any combination of terminating and non-terminating

tone frequencies; it may be stored in any of the filters in the table.

Role of Termination Tones in Call ProcessingBusy Tone, Reorder Tone, Dial Tone, and Transfer Tone are the standard Termination Tones in your phone system. In addition, some phone systems have a Fax Tone.

During call processing, any Termination Tone plays an important role in your Voice Mail communi-cations. After detecting one of the standard Termination Tones, the Voice Mail will terminate the call. After detecting a Fax Tone, the Voice Mail will either transfer the call to a fax-detect dial string (if any) or hang up.

To view the Filter Table:1. Start up CCAP (see Starting Up CCAP on page 66).


3. At CCAP TONE MENU->:Type FI (Filter), and press Enter.



Using the Filter Table (cont’d)

To view the Filter Table (cont’d):You will see a FILTER TABLE for (name of your phone system) screen, which is similar to the one shown below.

FILTER TABLE for HITACHI HCX5000 SeriesTERMINATING FREQUENCIES

1 - Filter #1 = 3502 - Filter #2 = 4403 - Filter #3 = 4804 - Filter #4 = 1100

NON-TERMINATING FREQUENCIES5 - Filter #5 = 6206 - Filter #6 = 07 - Filter #7 = 08 - Filter #8 = 09 - Filter #9 = 010 - Filter #10 = 011 - Filter #11 = 012 - Filter #12 = 0

OTHER FIELDS13 - Minimum Energy = -42.014 - Twist = -9.015 - Ratio = +3.016 - Ratio2 = +6.017 - Vox Threshold = 96

(0 when done, -1 to Abort)Enter Filter Field Number->

You may want to adjust a filter or one of the other fields in the Filter Table by changing the value of its tone frequency.

To adjust a filter or another field in the Filter Table:1. At Enter Filter Field Number ->:

Type the number of the filter whose value you would like to adjust, such as 1, and press Enter.

For some filter selections, you will see this message:

It is recommended that you do not change this value unless you have tried the Filter Adjustment switch after getting the Testing Error Message Filter Adjustment Recommended and it has failed.

2. At Confirm: change value of Filter #1? [Y/N]:Press Y and Enter to change the filter value.You will see a message telling you the old (current) value of the filter. Note this value before continuing to Step 3 below.

3. At New value:Type the new value for the filter, and press Enter.You will see the Filter Table with your new value displayed for the filter you selected.

4. At Enter Filter Field Number ->:Type the number of the filter whose value you would like to adjust, and press Enter. ORPress 0 if done, and you will see CCAP TONE MENU -> again.



Using the Filter Table (cont’d)

To add a tone frequency:You may want to add a tone frequency to one of the filters in the Terminating Frequencies section of the Filter Table. This section contains slots for only four filters. So if all of the slots are already filled, you must first remove a frequency in order to make room for the new one. To do this, it is recommended that you find and then “factor out” an uncommon frequency for the tone as follows:

To find an uncommon frequency:1. Examine each tone in your phone system

(see To edit a tone record on page 36 for instructions).

2. Write down the values of Frequency #1 and Frequency #2 for each of the Termination Tones.

3. Select a frequency that appears only once on your list—preferably one for Frequency #2.

To factor out the uncommon frequency:■ Replace the value of that frequency with a 0.

(For instructions, see To edit a tone record on page 93. For later use, make a note of the frequency whose value you changed to 0.)



Using the Filter Table (cont’d)About the Fields

MinThe value for this field identifies the minimum amount of energy that must be present, before the Voice Mail will be able to detect a frequency. This value is expressed in dB.

DEFAULT: Depends on phone system

ENTRIES: -42.0 to 0.0

NOTES: This field is used during the CCAP Test Procedure. The default value should

be fine, but if not, CCAP will display this message during a test: Filter adjustment recommended. If you see this message, enable Filter Adjust on the TEST TONES screen (shown on page 74), and then redo the test.

CCAP will automatically adjust the Min value. If you still get the message

when you run the test, you can manually adjust this value on the Filter Table.

Twist(Applies Only to Dual-Frequency Tones)

Twist is the ratio of the weaker signal to the stronger signal, when these signals comprise a dual-frequency tone. The value for this field, identifies the minimum twist for which the Voice Mail will be able to detect a valid dual-frequency tone. This value is expressed in dB.

DEFAULT: Depends on the phone system


NOTES: This field is used during the CCAP Test procedure. The default value should


CCAP will automatically adjust the Twist value. If you still get the message

when you run the test again, you can manually adjust this value on the Filter

Table.

RatioThe value for this field identifies the minimum signal-to-noise ratio that must be present, before the Rhetorex Card will detect a frequency. This value is expressed in dB.


ENTRIES: -33 to 8

NOTES: This field is used during the CCAP Test procedure. The default value should

be fine, but if not, CCAP will display this message during a test: Filter adjustment recommended. If you see this message, enable Filter Adjust

on the TEST TONES screen (shown on page 74), and then redo the test.

CCAP will automatically adjust the Ratio value. If you still get the message


Table.



Using the Filter Table (cont’d)About the Fields (cont’d)

Ratio2(Applies Only to Dual-Frequency Tones)

Ratio2(Applies Only to Dual-Frequency Tones)

The value for this field identifies the third tone tolerance ratio that must be present, before the Rhetorex Card will be able to detect a frequency. This value is expressed in dB.





CCAP will automatically adjust the Ratio2 value. If you still get the message


Table.

Vox ThThe value for this field identifies the minimum signal duration that must be present, before the Rhetorex Card will be able to distinguish true tone from voice data.


ENTRIES: 10–65000, in multiples of 10 ms



CCAP will automatically adjust the Vox Threshold value. If you still get the

message when you run the test again, you can manually adjust this value on the

Filter Table.



Using the Filter Table (cont’d)About the Fields (cont’d)

Filter #1–Filter#4The values for these four fields in the Filter Table are Terminating Frequencies and their filters (1–4). In these filters, CCAP stores the frequencies for any Termination Tone that it has suc-cessfully learned by the CCAP Learn Procedure. (For more information about Termination Tones, see page 43.)



NOTES: To verify that a tone is a Termination Tone, select Edit on the Tones menu. When a Termination Tone has two frequencies, both frequencies must be stored in the Filter Table.

Filter #5–Filter#12The values for these eight fields are non-terminating frequencies. They are stored in the Non-Terminating Frequencies section of the Filter Table.



NOTES: When a Non-termination Tone has two frequencies, both frequencies may be

stored in the Filter Table in any of the filters 1–12.

Chapter 4 — Editing Rhetorex Parameters


Chapter 4 — Editing R hetorex Parameters

Main Actions in Chapter 4The flow chart below shows the main actions that you will perform, as you follow the instructions for editing Rhetorex parameters. The numbers on top of the boxes in the last row show the order in which these actions are explained in Chapter 4.

Rhetorex ParametersThe Rhetorex Card in the Voice Mail cabinet contains these types of Rhetorex Parameters:

■ Global Parameters■ Channel Parameters■ Call Parameters.The values set for these parameters control how the Voice Mail system will operate with the phone system.

To edit any Rhetorex Parameter:1. Start up CCAP (see Starting Up CCAP on page 66).

2. At CCAP MAIN MENU ->: Press R and Enter.You will see the CCAP RHETOREX PARAMETERS MENU.

***** CCAP RHETOREX PARAMETERS MENU *******

Press this Command, To Select this Option Then Press Enter: ------------------------------------------------------------------------------ GL Global Parameters CH Channel Parameters CA Call Parameters X Exit H Display Help Menu

CCAP RHETOREX PARAMETERS MENU ->

CCAP RHETOREX PARAMETERS MENU

CCAP MAIN MENU

RSet Rhetorex Parameters

Start Up CCAP

Ch4-Flw

CACall

Parameters

GLGlobal

Parameters

CHChannel

Parameters

XExit

1 2 43



Editing Global ParametersGlobal Parameter values control Voice Mail operations across all ports in your system. The default value for any Global Parameter depends on which phone system is installed. If necessary, you can edit the value for each of these Global Parameters — Pause Duration, Duration of Outdialing Dtmf, Interdigit DTMF Interval, and Min Duration of Loop Current — according to the values recommended in the description for the parameter. But do not change any other Global Parameter value unless advised to do so by the Voice Mail manufacturer.

Global Parameter descriptions begin on the next page.

To edit any Global Parameter:1. At CCAP RHETOREX PARAMETERS MENU->:

Type GL, and press Enter.You will see a screen that displays the Global Parameters shown below, along with the current values for these parameters on the Rhetorex Card in your Voice Mail system.

GLOBAL PARAMETERS

1 - Pause Duration = 2002 - Off Hook Delay = 23 - Minimum Ring Duration = 34 - Minimum Ring Off Duration = 55 - Ring Stop Time = 806 - Minimum Silence Duration = 47 - Duration of Outdialing Dtmf = 108 - Interdigit DTMF Interval = 109 - Min Duration of Loop Current = 40

(0 when done, -1 to Abort)Enter Global Parameter Number->

2. At Enter Global Parameter Number->:Enter the number for the Global Parameter you want to edit, and press Enter.



Editing Global Parameters (cont’d)The following describes each parameter that will be displayed on the Global Parameters menu.

Pause DurationThe value for this parameter determines the duration of the pause (P) used in programming the dial string. Values are entered in increments of 10 ms; the recommended value range is 50 through 400.

Off Hook DelayThe value for this parameter determines the minimum duration of the delay, before the Voice Mail will post an offhook event. This value is expressed in milliseconds.

Minimum Ring DurationThe value for this parameter determines the minimum duration of inbound ring, before the Voice Mail will detect the off-to-on transition. This value is expressed in milliseconds.

Minimum Ring Off DurationThe value for this parameter determines the minimum duration of the time period when there is no ringing, before the Voice Mail will detect the on-to-off transition. This value is expressed in milliseconds.

Ring Stop TimeThe value for this parameter determines the maximum duration of the time period when there is no ringing, before the Voice Mail will detect that ringing stopped. This value is expressed in milliseconds.



Editing Global Parameters (cont’d)

Minimum Silence DurationThe value for this parameter determines the minimum duration of silence, before the Voice Mail will detect and report the sound-to-silence transition. This value is expressed in millisec-onds.

Duration of Outdialing DtmfThe value for this parameter determines the duration of DTMF tones, while the Voice Mail is dialing out. In most phone systems, the default value is 10 (100 ms). Values are entered in increments of 10 ms. However, if receiving DTMF tones requires a longer duration than the default, you can reset this parameter to a value between 11 and 20.

Interdigit Dtmf IntervalThe value for this parameter determines the interdigit interval for the DTMF dial out. In most phone systems, the default is 10 (100 ms). Values are entered in increments of 10 ms, and the recommended value range is 5 through 20.

Minimum Duration Of Loop CurrentThe value for this parameter determines the minimum duration of loop current off, before the Voice Mail will detect the pulse drop. In most phone systems, the default value is 40 (400 ms). But if the connected phone system is sending a loop disconnect shorter than the default, you may change this value. Values are entered in increments of 10 ms, and the recommended value range is 5 through 50.



Editing Channel ParametersChannel Parameter values control Voice Mail operations on a per-port basis. Unless otherwise noted, the default value for each Channel Parameter depends on which phone system is installed.

CCAP will let you know when you need to change the default values for Glitch Duration and Spike Duration. If necessary, you can also change the value for DTMF while Msg Playing and DTMF Detect Non-playing of Msg. But do not change any other Channel Parameter value unless advised to do so by the Voice Mail manufacturer.

Channel Parameter descriptions begin on page 111. See page 111 for information about DTMF Detect While Msg Playing and DTMF Detect Non-playing of Msg. See page 112 for information about Glitch Duration and Spike Duration.

To edit any Channel Parameter:1. At CCAP RHETOREX PARAMETERS MENU->:

Type CH, and press Enter.You will see a screen that displays the Channel Parameters shown below, along with the current values for these parameters on the Rhetorex Card in your Voice Mail system.

CHANNEL PARAMETERS

1 - DTMF Detect While Msg Playing = 4 2 - DTMF Detect Non-playing of Msg = 4 3 - Call Progress Delay = 50 4 - PCPM Analysis Complete Interval = 4000 5 - Loop Current Valid = 400 6 - Loop Current Delay = 10 7 - Vox = 2 8 - Continuous Signal Duration = 650 9 - Number of non-Ringback Cycles = 2 10 - Glitch Duration = 4 11 - Spike Duration = 10 12 - Percent Off Cycle Variance (Above) = 13 13 - Percent Off Cycle Variance (Below) = 13 14 - Percent On Cycle Variance (Above) = 13 15 - Percent On Cycle Variance (Below) = 13 16 - Voice Analysis Detection = 4 17 - Maximum Answer Analysis = 1000 18 - Answer Silence Duration = -1 19 - Maximum Voice Duration = 25 20 - Voice Glitch = 1 21 - Voice Spike = 1

(0 when done, -1 to Abort)Enter Channel Parameter Number->

2. At Enter Channel Parameter Number->:Enter the number for the Channel Parameter you want to edit, and press Enter.



Editing Channel Parameters (cont’d)The following describes each parameter displayed on the CHANNEL PARAMETERS menu (see sample on page 110).

DTMF Detect while Msg PlayingThe value for this parameter determines the minimum duration of a DTMF tone, before the Voice Mail will detect DTMF during the message playback. Standard DTMF tones are sup-posed to last for at least 50 milliseconds. If the DTMF source is producing tones of a shorter duration than this value, the Voice Mail may not recognize them during call processing when some cell phones, cordless phones, or other manufacturers’ phones are used.

Values represent increments of 16 ms, and the recommended value range is 2 to 4. Any value below this range may result in talkoff experienced by the system. Any value above this range may not be recognized as DTMF tone by the Voice Mail.

DTMF Detect Non-Playing of MsgThe value for this parameter determines the minimum duration in milliseconds of a DTMF tone, before the Voice Mail will detect DTMF when a message is not playing.

Values represent increments of 16 ms, and the recommended value range is 2 to 4. Any value below this range may result in talkoff experienced by the Voice Mail. Any value above this range may not be recognized as DTMF tone by the Voice Mail.

Note: DTMF Detect while Msg Playing and DTMF Detect Non-Playing of Msg detect DTMF tone under the reverse conditions of message playing. Since they are closely related, however, changing the value for one parameter may affect the other parameter. So if you plan to change the values for both parameters, it is recommended that you first change the value for DTMF Detect while Msg Playing and then listen to see if this change has produced the desired result. If not, change the value for DTMF Detect Non-Playing of Msg.

Call Progress DelayThe value for this parameter determines the minimum duration of the delay between the dial-ing of a digit string by the user and the beginning of PCPM analysis by the Voice Mail. This value is entered in multiples of 10 milliseconds.

PCPM Analysis Complete IntervalThe value for this parameter determines the duration of the minimum interval without signal, before the Voice Mail will post a PCPM Analysis Complete event to the Event Queue. This value represents increments of 10 milliseconds.

Loop Current ValidThe value for this parameter determines the minimum duration of the delay after the dialing of a digit string, before the Voice Mail will consider the loop current drop as an answer. This value represents increments of 10 milliseconds.



Editing Channel Parameters (cont’d)

Loop Current DelayThe value for this parameter determines the minimum delay after a loop current drop, before the Voice Mail will post a PCPM Analysis Complete event to the Event Queue. This value is entered in multiples of 10 milliseconds.

VoxThe value for this parameter determines whether the Voice Mail will optimize for detecting signal or voice. The setting for signal optimization is 1. The setting for voice optimization is 2. In most phone systems, the default is 2.

Continuous Signal DurationThe value for this parameter determines the minimum duration of continuous signal (sound), before the Voice Mail will post a PCPM Analysis Complete event to the Event Queue. This value is entered in multiples of 10 milliseconds.

Number of NON-ringback cyclesThe value for this parameter determines the minimum number of NON-ringback cycles that must occur, before the Voice Mail will post a PCPM Analysis Complete event to the System Event Queue.

Glitch DurationThe value for this parameter determines the maximum duration for a loss of sound energy, which the Voice Mail will consider to be a glitch. When determining a glitch, the Voice Mail ignores any fluctuation for a duration below this value, because it considers the signal variation to be a trivial error. This value represents increments of 10 milliseconds.

During the Learn Procedure, you may see an error message stating that the on-time or off-time is less than the value of Glitch Duration. If you see this message, reduce the Glitch Duration value to at least 20 less than the value for the on-time or off-time that is creating this conflict.

Spike DurationThe value for this parameter determines the maximum duration for a pulse of sound energy, which the Voice Mail will consider to be a spike. When determining a spike, the Voice Mail ignores any fluctuation for a length of time below this value, because it considers the signal variation to be a trivial error. This value represents increments of 10 milliseconds.

During the Learn Procedure, you may see an error message stating that the on-time or off-time is more than Spike Duration. If you see this message, increase the Spike Duration value to at least 20 greater than the value for the on-time or off-time that is creating this conflict.

Percent Off Cycle Variance (Above)The value for this parameter determines the percent variance allowed during an OFF period above the previous OFF period, when you are comparing the current cycle to the previous one.

Percent Off Cycle Variance (Below)The value for this parameter determines the percent variance allowed during an OFF period below the previous OFF period, when you are comparing the current cycle to the previous one.



Editing Channel Parameters (cont’d)

Percent On Cycle Variance (Above)The value for this parameter determines the percent variance allowed during an ON period above the previous ON period, when you are comparing the current cycle to the previous one.

Percent On Cycle Variance (Below)The value for this parameter determines the percent variance allowed during an ON period below the previous ON period, when you are comparing the current cycle to the previous one.

Voice Analysis Detection The value for this parameter determines whether voice analysis detection will be set for enabled or disabled. The setting for enabled is 4. The setting for disabled is 2.

Maximum Answer AnalysisThe value for this parameter determines the maximum allowable duration of answer analysis, after the Voice Mail has detected an answer. This value represents increments of 10 millisec-onds.

Answer Silence DurationThe value for this parameter determines the minimum duration of the silence, before the Voice Mail will detect an answer. This value is usually entered in multiples of 10 milliseconds. An entry of “-1” will disable this parameter.

Maximum Voice DurationThe value for this parameter determines the maximum duration of silence, before the Voice Mail will detect an answer. This value represents increments of 10 milliseconds.

Voice GlitchThe value for this parameter determines the maximum duration for a loss of sound energy, which the Voice Mail will consider to be a glitch while performing PVC analysis. The Voice Mail ignores any fluctuation for a length of time below this value, because it considers the sig-nal variation to be a trivial error. This value is entered in multiples of 10 milliseconds.

Voice SpikeThe value for this parameter determines the maximum duration for a pulse of sound energy, which the Voice Mail will consider to be a spike before performing PVC analysis. This value represents increments of 10 milliseconds, so that a value of 8 would be 80 milliseconds.

A legitimate change in voice level is one that lasts longer than the Voice Spike duration. After recognizing a legitimate change in voice level, the Voice Mail will begin PVC analysis.

Suppose that the screened transfer calls (TRFs) in your Voice Mail are being released, before they can be answered at the called extension. This phenomenon may indicate that the phone system connected to the Voice Mail is producing an erratic ring cadence and that the Voice Mail is misinterpreting the spike as the call being answered.

If you are experiencing this problem, raise the value of Voice Spike to 8. Our experience has shown that raising the value of Voice Spike as suggested has cleared up most occurrences of this problem.



Editing Call ParametersCall Parameters values control how the Voice Mail will process a call. Unless otherwise noted, the default value for each Call Parameter depends on which phone system is installed.

You will see some of these parameters, when you select Customize and System Options. If a parameter has one value in System Options and a different value as a Call Parameter, the System Options value will override the Call Parameter value.

Although you can edit a Call Parameter value, you really shouldn’t change any of these values unless advised to do so by the Voice Mail manufacturer or by the text on the following pages, which describes the Call Parameter whose value you may want to change.

To edit any Call Parameter:1. At CCAP RHETOREX PARAMETERS MENU->:

Type CA, and press Enter.You will see a screen that displays the Call Parameters shown below, along with the current values for these parameters on the Rhetorex Card in your Voice Mail system.

CALL PARAMETERS 1 - DTMF Timeout = 15 2 - Terminate on Loop Drop = 1 3 - Incoming Rings Port 1 - 64 = InRings array 4 - PCPM Terminate Call = 1 5 - Auto Gain Control = 0 6 - Make Pause Silent = 1 7 - Minimum Message Length = 2 8 - Call Progress Delay = 9 9 - No-Answer Rings = 5 10 - Conversation Length = 3600 11 - Lamp Refresh Interval = 900 12 - Prompts ADPCM Digitalization Rat = 1 13 - Welcome Prompt Delay = 36 14 - Use Sound as dial tone = 0 15 - Compression Rate for Prompts = 4000 16 - Prompt Delay After Dialing = 9Press any key to continue 17 - dial tone Duration = 9 18 - Duration of On Hook = 36 19 - Default Gain Setting = 0 20 - Monitored Pause Duration = 200 21 - PCPM Pause Duration = 400 22 - Unscreened Transfer Delay = 4 23 - Use Accucall Tone Table = 0 24 - SMDI Aging Time = 12 25 - SMDI Message Desk Number = 1 26 - SMDI LTN Port 1 - 64 = SmdiLTN array 27 - Flash String = & 28 - dial tone String = W 29 - SMDI Ext. Digit Size = 4

(0 when done, -1 to Abort)Enter Call Parameter Number->

2. At Enter Call Parameter Number->Enter the number for the Call Parameter you want to edit, and press Enter.



Editing Call Parameters (cont’d)The following describes each parameter that will be displayed on the Call Parameters menu.

Dtmf TimeoutThe value for this parameter determines the time interval in seconds, allowed between the DTMF digits dialed by a caller and the Voice Mail timing out. This value represents incre-ments of 10 seconds.

Terminate on Loop Drop The value for this parameter determines whether or not the Voice Mail will terminate the call, as soon as it detects a loop current drop.

A setting of “1” will cause the Voice Mail to terminate the call. A setting of “2” will cause the Voice Mail not to terminate the call.

Incoming Rings Port 1 - 64 The value for each of the parameters in this group determines the minimum number of com-plete ring cycles, before the Voice Mail will answer an incoming call on any port from 1 up to the maximum number of Voice Mail ports in your system.

Incoming rings are the rings that present an incoming call to the Voice Mail. Incoming calls include calls made by internal callers to check on their messages as well as external calls into the Voice Mail system.

To edit Incoming Rings Port 1 - 64:1. At Enter Call Parameter Number->:

Press 3 and Enter.

You will see this message:

Incoming Rings Port 1 - 64InRings: Number of rings before incoming call answered

It is recommended that you do not change this value unless advised to do so by VM manufacturer or dealer.

Confirm: change value of Incoming Rings Port 1 - 64? [Y/N]

2. At Confirm: change value of Incoming Rings Port 1 - 64? [Y/N]:Press Y and Enter.



Editing Call Parameters (cont’d)

To edit Incoming Rings Port 1 - 64 (cont’d):

You will see this CALL PARAMETERS ARRAYS menu:

CALL PARAMETERS ARRAYS1 - View InRings Port Array2 - Change an InRings Port Value3 - View SmdiLTN Port Array4 - Change an SmdiLTN Port Value5 - Return to Call Parameters

Enter choice:

To see the InRing values for your Voice Mail ports:1. At Enter choice:

Press 1 and Enter.

You will see:

InRings Port Values

InRings for Port: 1 = 1InRings for Port: 2 = 1InRings for Port: 3 = 1InRings for Port: 4 = 1InRings for Port: 5 = 1.. .. .. … .. ... .. .. … .. ... .. .. … .. .InRings for Port : 60 = 1InRings for Port : 61 = 1InRings for Port : 62 = 1InRings for Port : 63 = 1InRings for Port : 64 = 1

Press any key to continue...

2. At Press any key to continue...Press any key to return to the CALL PARAMETERS ARRAYS menu.




To change InRings port values:1. At Enter choice:

Press 2 and Enter to display the same list of InRing port values as shown above.

2. At Enter Port Number to Change:Type the number of the port whose value you want to edit, and press Enter.

You will see this message:

Old InRings Port Value for Port 2 = 1New InRings Port Value for Port 2 =

3. At New InRings Port Value for Port (number of port you selected) =:Type your new value for that port, and press Enter.

You will see the CALL PARAMETERS ARRAYS menu again.

4. At Enter choice:Press 1 and Enter.

You will see the InRings Port Values screen again. Now you can confirm that the old value for the port has been changed correctly to the new value you just entered. You will also see the CALL PARAMETERS ARRAY menu again.

5. At the Enter choice: prompt, press 5 and Enter. You will see the CALL PARAMETERS ARRAY menu, containing these parameters:

PCPM Terminate CallThe value for this parameter determines whether or not the Voice Mail will release the port, whenever it detects call progress tones. By releasing the port, the Voice Mail terminates the call that entered on that port. A “1” setting tells the Voice Mail to release the port. A “0” set-ting tells the Voice Mail not to release the port.

Auto Gain ControlThe value for this parameter determines whether Automatic Gain Control will be enabled or disabled. A “0” setting will enable Auto Gain Control. A “1” setting will disable it.

Make Pause SilentThe value for this parameter determines whether a pause will be expanded with silence or with white noise. A “1” setting will expand the pause with silence. A “0” setting will expand it with white noise.

Minimum Message LengthThe value for this parameter determines the minimum length of time in seconds for any mes-sage that the Voice Mail will keep. The Voice Mail will discard any message shorter than this length.

Call Progress DelayThe value for this parameter determines the minimum time interval that the Voice Mail will wait before beginning the PCPM analysis for making calls into the integrated PBX. This value represents increments of 55 milliseconds, so that a “1” setting would cause the Voice Mail to wait 55 milliseconds.




No Answer RingsThe value for this parameter determines the minimum number of ringback cycles that must occur, before the Voice Mail will regard the call as not answered and then report the no-answer condition to the Voice Mail application.

Conversation LengthThe value for this parameter determines the maximum amount of time allowed for the Voice Mail to record a conversation. This value represents increments of 10 seconds, so that a “1” setting would cause the Voice Mail to record a 10-second conversation. The default setting is usually 3600.

Lamp Refresh IntervalThe value for this parameter determines the time interval between one message waiting lamp update and the next update. In most phone systems, this value defaults to 900 seconds, entered in multiples of 10. To enable Lamp Refresh Interval, the recommended value range is from 1 through 7200. Setting this parameter to 0 will disable lamp updates.

Prompts ADPCM Digitization RateThe value for this parameter determines the ADPCM digitization rate for prompts. The default value in most phone systems is “1”, which equals 32kb/sec. Instead of this default value, you can use one of the following:

2 = 24kb/sec

3 = 64kb/sec

4 = 128kb/sec

5 = Oki 24kb/sec

6 = Oki 32kb/sec

Welcome Prompt DelayThe value for this parameter determines the length of the delay between the caller dialing in and the Voice Mail answering the call by playing a welcome message. This value represents increments of 55 milliseconds, so that a “1” setting would cause the Voice Mail to delay for 55 msec. The default setting is 36. Enabling Welcome Prompt Delay is useful for any system that does not have an integration protocol, such as EK2260.

Use Sound As Dial ToneThe value for this parameter determines how the Voice Mail will identify dial tone. When this parameter is set to “1”, the Voice Mail will treat any sound as dial tone. When this parameter is set to “2”, the Voice Mail will use the tone table to detect dial tone. The default is 2 on most phone systems.

But suppose that the Voice Mail cannot detect the phone system’s dial tone when Use Sound As Dial Tone is set to “2” and that you have already attempted unsuccessfully to use the CCAP Learn Program to recognize dial tone. Then change this value to 1.

Note: If you change this value to “1”, you must next change the Dial Tone String Call Parameter to “S” for sound. Then in all Voice Mail programming options where a “W” was programmed, change every “W” to an “S” systemwide. (For more information about Dial Tone String, see page 122.)




Compression Rate For PromptsThe value for this parameter determines the number of kilobits in the prompt file per second of speech. Valid settings are 3000 (representing 24 kbits/sec) or 4000 (representing 32 kbits/sec). The default is 4000 in most phone systems.

Prompt Delay After DialingThe value for this parameter determines the minimum time interval that the Voice Mail will wait before prompting the caller who dialed in. This value represents increments of 55 milli-seconds, so that a “1” setting would cause the Voice Mail to wait 55 msec. The default setting is usually 9.

Dial Tone DurationThe value for this parameter determines the minimum duration of the dial tone sound, before the Voice Mail will recognize the sound as dial tone. This value represents increments of 55 milliseconds, so that a “1” setting would cause the Voice Mail to wait 55 msec. The default set-ting is usually 9.

Duration Of On HookThe value for this parameter determines the minimum duration of onhook time, before the Voice Mail will recognize the onhook condition. This value represents increments of 55 milli-seconds, so that a “1” setting would cause the Voice Mail to wait 55 milliseconds before recog-nizing the onhook condition. The recommended value range is 1 through 73. The default setting is usually 36. You can change this value, if your phone system requires a Voice Mail port to be onhook for a specified duration before processing the next incoming call.

Default Gain SettingThe value for this parameter determines the setting for Default Gain. In most phone systems, the default is 0. But you can raise this value, if the level for system prompts, system greetings, mailbox greetings or recordings is considered to be too low. The recommended range is from 1 through 7.

Monitored Pause DurationThe value for this parameter determines the minimum duration of the monitored pause (M) in the dial string, before the Voice Mail will recognize the pause as a monitored pause. The rec-ommended value range is 50 through 400, entered in multiples of 10 milliseconds, so that a set-ting of “1” would cause the Voice Mail to wait 10 msec before recognizing the monitored pause. The default setting is 200.

PCPM Pause DurationThe value for this parameter determines the minimum duration of the PCPM pause in the dial string, before the Voice Mail will recognize the pause as a PCPM pause. This value represents increments of 55 msec, so that a “1” setting would cause the Voice Mail to wait 10 msec before recognizing the PCPM pause. The default setting is 400.




Unscreen Transfer DelayThe value for this parameter determines the minimum duration that the Voice Mail will wait for an unscreened transfer before going onhook. The recommended value range is 1 through 73, where 1 = 55 ms. The default setting is usually 4.

If the Voice Mail is programmed for unscreened transfers and the phone system requires a brief pause before going onhook to complete this transfer, then you can raise this value to equal the time needed. In some phone systems, this delay is required so that the proper integration will be sent when the call returns to the Voice Mail.

Use Accucall Tone TableThe value for this parameter determines whether or not the Voice Mail will use a tone table cre-ated by Accucall. If the setting is “1”, the Voice Mail will use the tone table. If the setting is “2”, the Voice Mail will not use it. The default setting is usually “2.”

SMDI Aging TimeThe value for this parameter determines the maximum length of time in seconds that SMDI (Simplified Message Desk Interface) will hold a received packet, before the Voice Mail will consider the packet to be outdated. SMDI is the serial interface between the Voice Mail system and the phone system, which provides information about each call that enters the Voice Mail.

In most phone systems, the default is 12, but you can change this value if your Voice Mail is experiencing either of the following:

1. The Voice Mail port receives ringing, but the serial port does not receive an SMDI packet to match the ringing within this time frame.

2. The serial port receives an SMDI packet that it delivers to the Voice Mail, but there is no call on the Voice Mail port for which the packet was intended within this time frame.

Note: Excessive delay in receiving packets or ringing to the directed Voice Mail port within the 12-sec default time frame shows that you need to increase this value. However, a need to increase this value may also indicate problems with the serial interface or with the connected phone sys-tem. It is recommended that you investigate these problems first before changing this value. The recommended value range for the changed setting is 13–30.

SMDI Message Desk NumberThe value for this parameter determines the message desk number of valid SMDI packets, which will be presented to the Voice Mail.

If you are using a Fujitsu 9600 phone system, set this value to 0. But if you are using SMDI through Centrex, set this parameter to a value from 0 through 63, after first consulting with your local Centrex carrier to obtain the proper message desk number for your Voice Mail.

SMDI LTN Port 1 - 64The values for each of the parameters in this group determine the logical terminal number (LTN) of any Voice Mail port from 1 to the maximum number of ports used for SMDI calls in your system.

In most cases, this value does not need to be changed,. However, if you are using Centrex, you may want to ask your Centrex carrier which are your logical terminal numbers.




To edit SMDI LTN Port 1 - 64:1. At Enter Call Parameter Number->

Type 26, and press Enter to display this message:

SMDI LTN Port 1 - 64SmdiLTN : Logical terminal number of each port for SMDIIt is recommended that you do not change this value unless advised to do so by VM manufacturer or dealer.Confirm: change value of SMDI LTN Port 1 - 64? [Y/N]

2. At Confirm: change value of SMDI LTN Port 1 - 64? [Y/N]:Press Y and Enter.

You will see this CALL PARAMETERS ARRAYS menu:

CALL PARAMETERS ARRAYS1 - View InRings Port Array2 - Change an InRings Port Value3 - View SmdiLTN Port Array4 - Change an SmdiLTN Port Value5 - Return to Call Parameters

Enter choice:

To see the SMDI LTN values for your Voice Mail ports:1. At Enter choice:

Press 3 and Enter to display a window similar to the one shown below:

SmdiLTN Port Values

SmdiLTN for Port : 1 = 1SmdiLTN for Port : 2 = 2SmdiLTN for Port : 3 = 3SmdiLTN for Port : 4 = 4SmdiLTN for Port : 5 = 5.. .. .. … .. ... .. .. … .. ... .. .. … .. .SmdiLTN for Port : 60 = 60SmdiLTN for Port : 61 = 61SmdiLTN for Port : 62 = 62SmdiLTN for Port : 63 = 63SmdiLTN for Port : 64 = 64

Press any key to continue...

2. At Press any key to continue...Press any key to return to the CALL PARAMETERS ARRAYS menu.




To change an SMDI port value:1. At Enter choice:

Press 4 and Enter.You will see the same list of SMDI LTN port values as shown above.

2. At Enter Port Number to Change:Type the number of the SMDI LTN port whose value you want to edit, and press Enter.

If you typed 3 for the SMDI LTN port, you would see this message:

Old SmdiLTN Port Value for Port 3 = 3

New SmdiLTN Port Value for Port 3 =

3. At New Smdi LTN Port Value for Port (number of port you selected) =:Type your new LTN value for that port, and press Enter.

You will see the CALL PARAMETERS ARRAYS menu again.

4. At Enter choice:Press 3 and Enter.You will see the SmdiLTN Port Values screen again. Now you can confirm that the old value for the port has been changed correctly to the new value you just entered.

At the Enter choice: prompt, press 5 and Enter. You will see the CALL PARAMETERS ARRAY menu, containing these parameters:

Flash StringThe value for this parameter determines which string must be dialed in order to perform a hookflash (F).

Dial Tone StringThe value for this parameter determines what character should be inserted in the string, so that the Voice Mail will detect a dial tone.

The default is a “W” (Wait) in most phone systems. But if you have already changed the Use Sound As Dial Tone Call Parameter to use sound (S) as dial tone, you must now change this value to an “S” (Sound). Then change every instance of a “W” to an “S”, when you program System Parameters in the Voice Mail. (For more information about Use Sound As Dial Tone, see page 118.)

SMDI Ext. Digit SizeThe value for this parameter determines the maximum quantity of significant digits that the Voice Mail will consider as a valid length for an SMDI extension number. You must use this field, when a PBX or a Centrex is connected to the Voice Mail.

The recommended value range is 1 through 7. The default is 4 in most phone systems.

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