Northeast Frontier Railway To, The President of India, Acting through Divisional Railway...

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Northeast Frontier Railway

Press Notification

Notice No.C/150/K/YTSK/16-17/Sr.DCM. Date:-25/07/2017.

On behalf of President of India applications are invited for awarding License of appointment of Yatri Ticket Suvidha Kendra(YTSK) at KATIHAR, NEW JALPAIGURI, KISHANGANJ, RAIGANJ, ARARIYA COURT, PURNEA, JOGBANI, ALUABARI ROAD, BARSOI, DALKOLHA, FORBESGANJ, SAMSI, BALURGHAT, JALPAIGURI, MIRIK, KALIMPONG, BIJANBARI, JORETHANG, GANGTOK, RANGPO AND CHANCHAL respectively Railway stations over Katihar Division N.F.Railway for a period of 03(Three) years term only.

Necessary application form along with terms and conditions of the contract may be obtained/can be had

from Divisional Railway Manager (Commercial), DRM building/Katihar’s office and Senior Area Manager’s office,

New Jalpaiguri, N.F.Railway from 10.00 hrs. to 17.00 Hrs. on all working days during office hours(i.e. 10.00 AM to 05.00PM) with effect from 08/08/2017 to 07/09/2017 and it will be opened at 15.00hrs. on 08/09/2017 on production of Money Receipt `̀̀̀ 2,000/-(Rupees Two thousand)only(18% GST on

the cost of Documents) as the cost of application Form(non refundable)issued by Divisional Cashier/Katihar &

New Jalpaiguri N.F.Railway.

Necessary application form along with its terms and conditions will also be made available on N.F.Railway’s

website www.nfr.indianrailways.gov.in/ during the above mentioned period and it can be downloaded and used

as application form for submitting the documents. However, application form/documents must be accompanied

with the requisite cost of application form in the shape of Bank/Demand Draft issued in favour of FA & CAO/

N.F.Railway/Maligaon, Payable at Katihar. In case the application form is not accompanied by the valid draft for

the cost of application form as detailed above, the application will be summarily rejected. Railway Administration

will not be responsible for any delay/difficulties/inaccessibility of the down loading facility for any reason

whatsoever. In case of any discrepancy between the application form downloaded from internet and the Master

copy available in offices as mentioned above, the later shall prevail and will be binding on the applicant(s). No

claim/complaint on this account will be entertained.

Sealed Tender may be dropped in the tender box kept in the chamber of Asstt. Commercial Manager,

Katihar and Station Director,New Jalpaiguri, N.F.Railway from 10.00 hrs. to 17.00 Hrs. on all working days during office hours(i.e. 10.00 AM to 05.00PM) with effect from 08/08/2017 to 07/09/2017 and it will be opened at 15.00hrs. on 08/09/2017 in the chamber of Assistant Commercial Manager/II/N.F.Railway/Katihar. In absence of Assistant Commercial Manager/ II/Katihar due to any reason, opening of application will be done in the chamber of Assistant Commercial Manager/I/Divisional Commercial Manager/Sr. Divisional Commercial Manager/ Katihar/N.F.Railway. Application received after the date and time specified above shall not be accepted. In

case the date of dropping and opening of application falls Holiday/Closed day for unforeseen reason, the

application box will be kept/opened on the next working day.

Demand/Bank draft for Earnest money of ` 20,000/- (Rupees Twenty thousand) only should be drawn in

favour of FA & CAO/N.F.Railway/Maligaon, Payable at Katihar and the Bank draft should be accompanied with the

application form. The application received without documents and earnest money will summarily be rejected.

Earnest Money will be refunded in full without any Interest to all unsuccessful applicants. There will be no

liability on the Railway Administration in case of any delay in refund. The successful applicant will have to

commence work within the stipulated time after finalization of application at short notice. Application sent

through Registered Post will be on the risk of applicants only. Applicant has to sign. each page of the application

form, Terms and conditions before submitting of application. The Railway Administration reserves the right to

reject any or all the applications without assigning any reason what-so-ever and no applicants shall demand and

explanation to the cause of rejecting his/her application.

For Divisional Railway Manager(Commercial)

Northeast Frontier Railway,Katihar

For & on behalf of the President of India

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N.F.RAILWAY KATIHAR DIVISION

COMMERCIAL DEPARTMENT

“Serving Customers with Smile”

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TENDER DOCUMENT.

APPLICATION FOR YATRI TICKET SUVIDHA KENDRA

(YTSK)AT_____________________LOCATION.

Name of the Work:-Application for Yatri Ticket Suvidha Kendra(YTSK) at KATIHAR,

NEW JALPAIGURI, KISHANGANJ, RAIGANJ, ARARIYA COURT, PURNEA, JOGBANI, ALUABARI ROAD, BARSOI, DALKOLHA, FORBESGANJ, SAMSI, BALURGHAT,

JALPAIGURI, MIRIK, KALIMPONG, BIJANBARI, JORETHANG, GANGTOK, RANGPO AND CHANCHAL respectively Railway stations over Katihar Division for a period of 03(Three) years term only.

NIT No.C/150/K/YTSK/16-17/Sr.DCM. Dated:-25/07/2017.

Name of Applicants_________________________________________

Full Address_______________________________________________

________________________________________________

Mobile No._______________________________________________.

Divisional Railway Manager(Commercial) Northeast Frontier Railway,Katihar For and behalf of President of India.

Dated:- ____________________

Signature of Applicant(s). Place:-

Dated:-

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To,

The President of India,

Acting through Divisional Railway Manager(Commercial)

Northeast Frontier Railway,Katihar

Sir, Sub:- Application for Yatri Ticket Suvidha Kendra(YTSK) at KATIHAR, NEW JALPAIGURI, KISHANGANJ, RAIGANJ, ARARIYA COURT,

PURNEA, JOGBANI, ALUABARI ROAD, BARSOI, DALKOLHA,

FORBESGANJ, SAMSI, BALURGHAT, JALPAIGURI, MIRIK,

KALIMPONG, BIJANBARI, JORETHANG, GANGTOK, RANGPO AND

CHANCHAL respectively Railway stations over Katihar Division for

a period of 03(Three) years term only.

Ref:- NIT No.C/150/K/YTSK/16-17/Sr.DCM dated 25/07/2017.

Name of Town/City No. of counter/terminal applied for establishment of YTSK at

_______________________

With a view to expand the facilities for issue of tickets (both reserved and unreserved) the

scheme for establishment and operation of Yatri Ticket Suvidha Kendra (YTSK) has been introduced.

Opening of Yathri Ticket Suvidah Kendra(YTSK) on commission basis at various

Locations/Town over Katihar Division for issue of reserved & unreserved Railway tickets.

Period of Contract

Initial period of contract will be for THREE years. On selection an agreement will have to be

executed by YTSK with the Railway.

Eligibility

1) All authorized Railway ticketing agents, including Rail Travel Service Agents(RTSAs), Rail Travel

Agents(RTAs) and Jansadharan Ticket Booking Sewaks agents(JTBS) of Indian Railways and

also the ticketing agents appointed by Indian railway catering and Tourism Corporation(IRCTC),

who worked/are currently working, for at least five (5) years are eligible to apply under the

scheme of Yatri Ticket Suvidha Kendra (YTSK).

2) The application through postal service or any other means shall not be entertained. This should be as per format and to dropped in Application Box for this purpose.

3) The applicant should have Permanent Account number(PAN) issued by Income Tax authorities

and should have filed income tax return during the last 3 years.

4) The applicant should have an office and premises outside railway station premises equipped with

adequate infrastructure. The applicant should have obtained all necessary and mandatory

clearances regarding the premises from the appropriate local authorities. Such premises need to

be properly maintained with adequate conveniences and amenities in the vicinity so as to

accommodate the visit of sufficient number of customers and the licensee shall not reduce the

facilities or shift this office to any other location without the prior written approval of the Railway

administration.

5) The applicant should not have been convicted in a criminal case involving moral aptitude.

6) While working as an agent of Indian Railways ticketing system the applicant’s license should not

have been terminated in the past on account of irregularities or violation of the agreement or any

of the rule(s) of Indian Railways.

__________________ Full signature of Applicant(s).

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TERMS & CONDITIONS FOR ESTABLISHING YTSK.

Ref:- NIT No.C/150/K/YTSK/16-17/Sr.DCM. Dated:-25/07/2017.

1) The selected Licensee will ensure that the staff engaged for manning the ticketing

terminal(s) posses such qualification as prescribed for Enquiry cum Reservation

Clerk(ECRC). Necessary training to the operators of the licensee will be arranged by the

Railways at its own cost and the licensee ensure that only such trained staff mans the

counters. The selected Licensee will ensure that the reservation are done strictly in

accordance with instructions issued by the Railway administration from time to time. The

Licensee will engaged his/her own staff at his/her own cost for running Yatri Ticket

Suvidha Kendra (YTSK).

A) The cost of establishing, operating, maintaining and periodic system upgradation of

hardware/software required at such reservation centres shall be borne by the

licensee. Any default/non-compliance may invite temporary suspension of access to

the PRS/UTS system or even termination of the license if the licensee refuses to

undertake necessary upgradation.

B) The Terminals, Computers, Ticket Printers, Modems and Multiplexers etc., may be provided

and maintained by the Railways through an authorized agency or may be purchased and

maintained by the licensees.

C) In case of any of these items as per prescribed specifications are procured by the

licensees themselves, the officers of Railways will inspect the Hardware’s for

certification.

D) In case any of these items are supplied and maintained by the Railways, the cost as

fixed by the Railways will be borne by the licensee. In this case, the licensee will give

access to their premises for the Railway’s authorized maintenance agents to maintain

equipments/the licensee can also undertake maintenance of hardware through their

own engineers. The equipments purchased by the licensee will be maintained by the

licensee only.

E) The decision on maintenance charges fixed by the Railways will be final and licensee

will not dispute the same.

F) The YTSK terminal or any other machines or equipments connected with the PRS & UTS system

should be kept in secure state. Under no circumstances YTSKL terminal or any other

equipments should be temporarily or permanently moved out of the location.

G) The licensee should be kept use prolonged period in sealed condition in presence of

Commercial Inspector and TIA.

H) Yatri Ticket Suvidha Kendra (YTSK) licensee shall conversant with the features the

system and procedure of UTS/PRS described in the user manual following Books &

Printout should be readily available for reference of operator/supervisors and

inspecting of checking staff.

(a) User Manual.

(b) Joint Procedure Order.

(c) Printout of the Database(UTS).

(d) Fare Table & Distance Table.

_________________ Full signature of Applicant(s).

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2) Responsibility of Incharge of the YTSKL.

A) Incharge has to ensure that earnings reflected in D-5 are matching in the main DTC Book.

B) Continuity of Ticket Roll need to be ensure.

C) Once a Roll issued to a particular counter/window should not issue another Roll till

completion of the Roll to the particular counter/window.

D) If Roll issued to a particular window and partially used and his shift is over, them next operator of the

said window should used the same.

E) Incharge of the location must be generated M-5 statement in two copies. One copy should be retained

as records copy and another copy should be sent to Traffic Accounts Office in support of caching

balance sheet.

F) The correct imprest & personal cash is entered in the PRS/UTS system in addition to operator diary.

G) Educate the operator to proper logging CPT No.

H) Cancelled, NI, Special Cancelled, Modification Tickets and Concession with supporting voucher must be

checked ID wise with system generated statement arrangement need to made for sending the same

to Traffic Accounts Office/Maligaon.

I) Ensure continuity statement.

J) Ensure coaching balance sheet and other returns in time.

K) Other records as required need to be maintained properly.

3) The selected Licensee will set up an office and counter(Annexure-B & C) on the pattern

and standard as per computerised PRS centres of Indian Railways. The cost rental of

premises(if any) will be borne by the Licensee only. The selected Licensee will also hire

and maintain two numbers of Data/communication channels between YTSK location and

the nearest computerised centre of the Railways. The selected Licensee will engaged

his/her own staff at his/her own cost for running YTSKL.

4) System access charge:-The selected Licensee shall pay system access charges of `

1.6 lakh per terminal per annum. This shall be paid by the licensee in advance. The

system access charges may be revised by Railway Board from time to time.

5) The selected Licensee shall maintain a register showing the details of operator/

supervisors(with name, operator ID/supervisor ID, date and time of adding/ deleting the

ID to/from the list of users). This register shall be updated as and when changes are

effected in the list and shall be kept current. The register to be periodically checked by

inspecting official viz.CMI/, TIA, Commercial Officers. Each operator, supervisor(if any)

shall maintain the confidentiality of his/her password and will be fully responsible for any

transaction or operation under his/her ID.


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6) The licensee is permitted to issue and cancel all reserved tickets(booked on cash),

issued by him/other YTSK or by PRS Centres, upto the time of preparation of

reservation chart and within the working hours indicated in this agreement and

as restricted from time to time. The Railway, however, can cancel and grant refund

on any ticket issued by a YTSK. In case of unreserved tickets, cancellation is not

permitted at YTSK. Cancellation of unreserved tickets issued by YTSK and the refund

(if any) is to be done by the serving station as per refund rules in force, after

verifying the genuineness of such ticket."

7) The YTSK that in case of printing error on the ticket, the YTSK shall send such ticket

to nearest PRS centre where CRS should indicate the missing details on the ticket in

ink and stamp the ticket and put his signatures. A record of such transactions shall

be kept and if number of such instances are high, the quality of printer should be got

.checked by the Railway for taking remedial action. However, it is reiterated that the

facility of NIT shall not be extended to YTSK.

8) The selected Licensee will not be permitted to book tickets against Defence

Department Quota and Foreign Tourist Quota.

9) The facility of Block Booking, Modification, Change of Name, Age Sex, Special

Cancellation etc. will not be permitted. However, preponement and postponement of

date, Train, and class will permitted.

10) Ticket cancelled prior to preparation of reservation charts must be handed over

along with summary of transaction in serving PRS office, by the next working

day. Failure to deposit these tickets will result in stoppage of facility of issue of

tickets by YTSKL and further action will be taken as Para-22 of the Railway

Commercial Circular No.33 of 2014 circulated vide Railway Board’s letter

No.2014/TG-I/23/PRS/Terminal dated 18/09/2014 or as advised by Railway

Board from time to time or as per the agreement entered into with YTSKL.

11) Requisition slips:- Requisition slip dealt daily Terminal wise shall be handed over at the

nominated serving PRS centre alongwith summary by the next working day. The YTSKL

are not required to deposit any requisition slip for issuing of unreserved tickets through

UTS.

12) No group booking will be permitted on YTSKL terminals i.e. YTSKL will not

accept request for more than six passengers from one party.

13) Refund on tickets issued from YTSKL terminals after preparation of chat will be

admissible only from Railway PRS terminals as per extant rules.

14) The facility of making that ticket as “Non-Issued” shall not be made available to YTSKL to

the concerned serving station Booking/PRS offices where its transactions are controlled

and cancelled, duly paying the cancellation charges by the YTSKL.


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15) Tickets issued from YTSKL terminals will have identification mark on the reservation

chart.

16) Only fully paid tickets in Indian currency will be issued from YTSKL terminal and such

terminals will not issue tickets on any type of concessions vouchers, High Official

Requisition, Identity Cards of MP, Rail Travel Coupon to MLAs of various states, Freedom

Fighters Card, Free Passes, Indrail Pass etc.

Further, in terms of Railway Board’s letter No.2015/TG1/10/P/UTS dated 10/06/ 2015,

YTSK which is allowed to issue Unreserved Second Class Ticket, Platform Tickets, Renew

Season Tickets will also be authorised to issue Unreserved Sleeper Class Tickets to meet

the demand of specific section under proper notification of Divisional authority/Zonal

authority or as advised by Railway Board from time to time.

17) No reservation will be permissible on pre-bought ticket. The pre-bought tickets means

Zero Value ticket i.e. tickets which are issued without realizing any fare and on authority

of tickets already issued. This however, does not restrict booking of onward journey of

the same party by YTSK.

18) The timings of operation of terminals in the premises of licensees for general

reservation shall be from 08.30 hours to 22.00 hours on week days and from 08.30

hours to 20.00 hours on Sundays for booking of general PRS and UTS tickets or as

revised by Railway Board from time to time.

19) The booking hours for Tatkal tickets will start from 10.30 hours for AC class tickets &

11.30 hrs. for non AC class tickets at these centers or as per timings specified by

Ministry of Railways from time to time.

20) The operating hours of the YTSKL can be reduced only after informing the

Railway Authority Sr.DCM/DCM(office) in advance to enable closure before the timing

indicated above. The licensee will display prominently the working hours of ticketing

related services in the ticketing area of the YTSKL.

21) Enquiry services to passengers will be provided by the licensee of YTSKL free of cost.

22) Railway administration reserves the right to regulate the access of the licensee to the

system for a particular class, train or route in public interest and/or national security.

23) SERVICE CHARGES (COMMISSION):

The licensee shall have the right to levy service charges at the rate of ` 30/-(Rupees

Thirty) per passenger for 2S & SLEEPER Classes and ` 40/-(Rupees Forty) per passenger

for other classes or at a rate notified Railways from time to time.


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a) The commission/service charge shall be printed on the ticket(s)

b) The rate of Service charges for cancellation shall be 50% of the charges prescribed

for booking of tickets of the particular class.

c) The licensee shall display the information regarding the rate of service charges for

different class of passenger at prominent locations in English, Hindi & Regional

language.

24) Financial

I) Registration Fee: Licensee shall pay a onetime registration fee of ` 5(Five)

Lakh in the form of a Demand Draft ((should be drawn in favour of FA &

CAO/N.F.Railway/Maligaon, Payable at Katihar) or Cash upon allotment of license.

The Licensee(s) shall not be entitled to any refund of License fee in case of

termination of License for unsatisfactory service.

II) Advance Deposit: The licensee would be required to deposit a minimum

amount of ` 5(Five) lakh per counter with the Railways in advance and shall be

allowed to issue tickets only upto ` 4.5 lakh per counter, i.e., the licensee can

issue the tickets up to an amount which is ` 0.50 lakh per counter short of the

deposit available with the Railways. The features shall be in built in the

software.

• Out of the advance deposit 90% of the amount will be allocated for

Booking tickets through PRS and 10% will be used for booking tickets

through UTS.

• It must be ensured by the licensee that facility for booking of both types

of tickets should be available at the counter and the same should not be

held up on account of non availability of advance deposit in either of the

accounts.

• Issuance of PRS tickets will be stopped once the minimum balance

touches ` 40,000/- and ticket through UTS will not be issued once the

minimum balance reaches ` 10,000/-.

The licensee shall replenish the deposit by next working day from

the on which the advance is reduced to the maximum limit. The

licensee can replenish the consumed amount up to a minimum value of `

1 crore.

III) Procedure for collection/updation of deposits made by YTSKL.

IV) The Chief Booking Supervisor(CBS) will be nominated at the nominated serving

station for YTSKL who will collect cash/demand draft from YTSKL and Chief

Reservation Supervisor will be nominated for updating the account of YTSKL on

PRS system.

V) The licensee will deposit ` 5(Five) lakh per terminal/port with CS(B) of the

nominated station for commencing sale of tickets.


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VI) The money receipt issued by the Booking Office of the nominated station will be

produced before the nominated CRS of the nominated serving station who after

verification will authorised commencement of issue of tickets in the system.

VII) A separate captive menu account will be provided to CRS to login the system who

will update the deposit account for YTSKL after collecting and verifying

correctness and genuineness of amount and money receipt. A separate money

receipt register will be maintained by the CRS to that effect for each YTSKL in the

below format:-

YTSKL

name

Money

receipt

No.(UTS

Non. If

generated

through

UTS)

Date of

issue of

money

receipt

Money

receipt

issued

by

Booking

Office

name

Amount

Update

into the

system

date

Signature

of CRS

Signature

of YTSKL

Signature of the

ACM(Nominated)

1 2 3 4 5 6 7 8 9

VIII) An Assistant Commercial Manager will monitor on daily basis the amount accounted for

in the system with the money receipt of YTSKL for its correctness and should certify

that the amount has been reconciled and found correct in the register above. TIAs cell

and sectional CCMIs will also carry out a regular check on this aspect.

IX) YTSKL licensee will make payment for one time registration fee, system access

charges and security deposit/Bank guarantee in the name of FA & CAO/NFR.

X) The registration fee/advance deposit will be in cash or in a Bank Draft or in form of

Bank Guarantee by a schedule Bank.

25) Deposit of Day-to-Day Earnings by YTSKL.

i) At the end of the shift every day, the YTSKL will print out a summary of the

transactions for each terminal showing of tickets issued cancelled, amount earned,

refunded and net amount. The total amount(less share of YTSKL in the service

charge)will be added together while depositing the cash/demand draft to CBS by each

YTSKL of each day’s earnings in cash by the nominated time(that to be fixed by the

divisions).

ii) The summary so generated by YTSKL should have the details as under:-

SN Particulars

1. Booking Done

2. Booking Amount

3. Cancellation Details

4. Refund

5. YTSKL Service Charge

6. Net amount payable to Railways(excluding YTSKL’s portion of

service charge)


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iii) The YTSKLs will deposit the earnings in cash/demand draft along with transaction

summary with chief booking superintendent (CBS), as per timings prescribed by the

Divisional authority for the YTSKL under its jurisdiction, irrespective of

holidays/Sundays etc. The YTSKL may also deposit the amount through RTGS/NEFT

on daily basis.

iv) CBS IN TURN WILL ISSUE A \MONEY Receipt(MR) for the amount realised by denoting

YTSKL NAME AND CODE IN CASE OF manual MR book use. The Mr book for YTSKL will

be in four foils viz.

(i) Accounts foil (Original

(ii) Customer Copy (YTSKL) foil,

(iii) CRS foil

(iv) Record foil

v) The CRS foil will be handed over to CRS by CBS directly and YTSKL foil will be handed

over to the YTSKL.

vi) At those locations where cash deposited is being accounted for through unreserved

Ticketing System (UTS) terminals, two copies of money receipt will be taken out from

UTS by CBS, one of which will be given to CRS and the second copy will be given to

YTSKL.

vii) YTSKL will deposit with CRS, the Money Receipt(MR) (manual or that taken out through

UTS), the summary of the transaction as mentioned in Para II above alongwith

refunded tickets and requisition slips of that shift/day(YTSKL are not required to deposit

any requisition slip for issuing of unreserved tickets through UTS) CRS will verify the

summary by putting in stamp and signature with distinct name in case there is any

discrepancy, the same will be sorted out by CRS and the account of YTSKL will be

updated by CRS with the amount deposited by CRS as indicated in the receipt.

26) Daily Cash and its Accountal(Shift Wise).

i) The CBS will maintain a manuscript register, in which he will enter the Money

Receipt(MR) Books number received from the office of the Divisional

Sr.DCM/DCM/Sr.AM/AM offices.

SN

MR Book

No.

Requisition

No for the

MR

Letter No. of

Sr.DCM/DCM/Sr.AM/AM

office

Date of Receipt from

Sr.DCM/DCM/Sr.AM/AM

office

Date of

opening

the Book

for

issuance

of MR to

YTSKL.

Com

No.

Clo

No.


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ii) The CBS will maintain a separate Money Receipt Book only for YTSKLs so that

Accounts can cross verify the same periodically. The amount deposited by each

YTSKL will be deposited to Railway’s account along with other station cash on

daily basis by CBS. CBS will daily submit date wise & YTSK terminal wise details

of money deposited by YTSKL with Money Receipt details to Traffic Accounts

along with Accounts foil in triplicate of which one copy will be as record and two

copies will be sent to Traffic Accounts Office of which one copy will be returned

back to nominate station booking office duly acknowledged by Traffic Accounts

Office. Format proposed.

Date YTSKL

Name

YTSKL

Code

YTSKL

Terminal

No.

Amount

Deposit

MR No.

issued

Acknowledgement

signature by Traffic

Accounts Office

The code number given to the individual YTSKL’s will be mentioned on

each Money Receipt issued.

iii) The CBS will issue the money receipt to the YTSKL for the amount remitted by

the YTSKL as per DTC summary. CBS will preserve it for 5(five) years. The

preservation period of DTC summaries so retained will be subject to review by

the Competent Authority.

iv) If the cash/demand drafts is not deposit in time, the operation of all the

terminals of the YTSKL will be suspended, temporarily till the amount is

deposited along with cancelled/non-issued tickets and requisition slip. Such

cases should be immediately communicated in writing by the concerned

Sr.DCM/DCM/Sr.AM/AM offices to CCM(PM) office without further notice. A log

Book will be maintained by the nominated station CBS & CRS detailing such

instances of the YTSKL and this aspect should be noted by TIA during his regular

and periodical checks.

v) All the amounts collected from YTSKL will be accounted for by CBS under the

head YTSKL deposits on day to day basis in the DTC, cash Book, Balance Sheet

and all the collections from the YTSKL are to be maintained separately day wise.

27) SECURITY DEPOSIT/BANK GUARANTEE.

I) The licensee will keep an interest free Security Deposit of ` 2 lakh subject to a maximum of

` 5 lakh with the Railways. Security deposit should be in the form of a Bank Guarantee or in

the form of a cash deposit(head to be provided by accounts)/Demand draft with the Railways

issued in favour of FA & CAO/Maligaon, N.F.Railway.

II) The Security Deposit i s liable f o r forfeited in the event of breach of any of the clauses

of the agreement or termination of license due to unsatisfactory service.

III) The security deposit is liable to be adjusted or realized towards payment of any amount due to

Railways by the licensee including penalties and where this is done, the licensee may be

allowed to commence sales only after the licensee has provided further security deposit

equal to entire amount of security deposit as prescribed.


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IV) The Railway is not liable to pay interest on security deposit.

V) In case the licensee is renewed after expiry of the agreement, the security deposit shall

continue(unless revised). However, in case the licensee is not renewed after expiry of the

agreement, the security deposit shall be refunded after realising there from all the amount

due by the licensee to the government either as sale proceeds of tickets, penalties or

otherwise whatsoever and accounts adjusted. The decision of the Government as to the

amount due to Government by the licensee on this account shall be final and binding on the

licensee. Security deposit shall stand forfeited in case of breach of contract and or termination

of the licensee due to unsatisfactory service. The refund of security deposit will be processed

by refund office CCM/Claims/N.F.Railway through Accounts Office after due internal check.

28) COMMIISION AND REVENUE SHARING:

The licensee has to share 25% of the service charges levied on the customer for booking or

cancellation of tickets with N.F.Railway.

i) 25% of the service charges w i l l b e collected t o Railways account at the time of

booking/cancellation of reserved tickets.

ii) Licensees shall levy ` 1/-per passenger as service charges on the booking of unreserved

tickets by the customers which is at par with charges levied by JTBS. There shall be no

revenue sharing arrangement in case of tickets sold through unreserved ticketing system.

iii) The service charges so collected by the licensee on account of selling unreserved UTS

tickets shall be entirely retained by the licensee.

• The above revenue sharing formula will be for a period of one year. After the

period of one year, the same will be reviewed by Railway Board(Indian Railway)

based on the response to the scheme and the volume of business generated under

the scheme.

• The efficacy of the system of revenue sharing will be reviewed every quarter jointly

by Accounts and Commercial department to ensure that due revenue share accrues

to Railways.

• The licensee shall display the information regarding the opening times of the

counters and the rate of service charges for different class of passengers at

prominent locations bilingually.

29) TENURE OF THE LICENSEE:- The tenure of the licensee will be for a period of 3

years. The licensee w i l l have to pay licensee @ ` 5,000/-per counter per annum

to N .F .Railways. The license can be renewed after expiry of its existing tenure

subject to the satisfaction of the competent authority and as per the extant policy

prevalent during the period of renewal.


13

30) PROVISION IN THE SYSTEM TO GUARD AGAINST MALPRACTICE:

A) The facility of Block Booking, Modification, Change of Name, Age, Sex will not be

permitted. The facility of postponement/advancing of ticket will be available.

B) The YTSKL can cancel the PRS tickets only the tickets issued by them. However, the

tickets issued by YTSKL can be cancelled at PRS centers.

C) The cancellation charges will be credited to the Railways but the licensee will be allowed

to charge commission for cancellation from the passengers at the rate fixed by the

Railways in terms of Para 27 above.

D) The licensee will not deal any type of concession vouchers, etc. viz. Student concession,

Pass, PTO etc.

• Only fully paid tickets, senior citizen tickets and platform tickets will be issued

from YTSKL terminals and such terminals will not issue tickets on any type of

concession vouchers. HOR form, Identity Cards issue to MPs, Freedom Fighter,

Free Pass, Indrail Pass etc.

• In case the unreserved tickets, the rules applicable to JTBS will also be applicable

to YTSK. As such the facility of cancellation of unreserved tickets will not be

available to YTSKL licensee.

• Cancellation and refund of (if any) of unreserved may be done by the serving

station as per refund rules in force, after verifying their genuineness.

• The facility of making the ticket non-issue will not be available for YTSKL.

E) A separate code number will be allotted to these licensees wh i c h w i l l u n i q u e

f o r e a c h Y TSK L and the code number will appear on the ticket itself. There will

be two passwords, one supervisory password to be allotted to nominated CRS of the

serving station and the other, operator password, which will be provided to YTSKL i.e.

controlled by the licensee.

F) The fare value, the service charges, etc. realized will appear on the ticket to avoid

over-charging by the licensee. In case of cancellation, the cancellation charges

payable to Railways and cancellation commission payable to the licensee shall be

indicated on the cancellation ticket.

G) The minimum amount of penalty will be ` 500/- per violation. In case of repeated

violation, the Competent Authority can examine the feasibility of terminating the

license.

31) TICKET ROLL

• YTSK tickets to be Red in colour, in the same format as PRS ticket.

• Procurement of the tickets will be done through Chief Controller of Stores of

N.F.Railway.


14

• The requirement of tickets for YTSKL will be assessed based on the average sale

of tickets by the Sr.DCM/DCM’s Office and accordingly place the requirement to

office of the CCM(PM) for onward submission to Chief Controller of Stores of

N.F.Railway.

• The ticket Roll stock of YTSKL will be maintained by Sr.DCM/DCM/Sr.AM/ AM’s

Office in the Division or by nominated PRS/Booking Office as notified by the

Divisions on behalf of CCM(PM).

• The ticket roll supplied will be recorded in a register as under:-

Date of

supply

YTSKL

Name

YTSKL

Code

Ticket

Roll

No.

Com

No.

Clo.

No

No. of

Rolls

supplied

Authority

of Supply

Signature

of YTSKL

Signature

of

Railway

official

The Ticket roll number and any other identification will be recorded and

obtaining of signature of the Licensee is must.

• Correct accountal and handing/taking over of Blank Ticket Rolls(full and part roll)

shall be made. Partially used ticket rolls shall be used in the same counter to the

maximum extent possible.

• The unused roll to be kept in safe custody by the YTSKL user and consumed at

another terminal if available after passing due remarks in the stock book to be

maintained or same should be returned back to CRS/CBS of the serving PRS or to

the Sr.DCM/DCM/Sr.AM/AM’s Office from where the ticket roll is collected by the

YTSKL.

• As per extent rules for loss of PRS ticket rolls/tickets debit equivalent to fare of

the furthest distance by highest class of train for six adult passengers per ticket

lost shall be raised. In case of loss/misuse of UTS tickets, the debit will be raised

at the rate equivalent to 2nd class Mail/Express fare of four adult passengers for

furthest destination in the system.

• The Railway will supply, free of cost, only PRS/UTS tickets rolls of different colour

after due accountal.

• The disposal of defective/obsolete blank ticket rolls is to be done as per provision

laid down in Para-236 of IRCM Vol.I.

32) Maintenance of Registers, Submission of Returns and Checks by Commercial &

Accounts etc.

A) For the purpose of the adjustment of accounts, the licensee shall submit to

Traffic Accounts i.e FA & CAO(T)/N.F.Railway within five working days after

the closure of each 10 days period i.e. 01st to 10th , 11th to 20th & 21st to last

of the month showing particulars of tickets issued during the period and that

a similar statement will also be generated through the PRS cum UTS system

using the accountaql terminal available at the HQ/Accounts Office.

B) Description and items in dispute shall be adjusted after the two statements

have been crossed check.


15

C) If there is no Traffic during any of the 10 days period a nil statement showing

the closing number of tickets on hand will be sent to of the FA &

CAO(T)/Maligaon.

D) The proposed PRS statements to be submitted by the YTSKL are as under(as

per the REMACCNT presently available in system).

Daily statement.

1) Daily summary(Cash & Passenger information)-Report No-1.

2) Daily summary(Cash information)-Report No-2.

3) Statement of concession(Without supporting)-Report No-9.

4) Statement of cancelled ticket-Report No-10.

5) Continuity statement-Report No.17.

6) Fare Break up statement-Report No.36.

7) Daily ST-5 statement-Report No.24.

Periodical Statement.

1) Daily summary(Cash & Passenger information)-Report No-1.

2) Daily summary(Cash information)-Report No-2.

Monthly Statement

1) Monthly summary(Cash & Passenger information)-Report No-1.

2) Monthly summary(Cash information)-Report No-2.

3) Monthly Summary(Ticket & Passenger information)-Report No-3.

4) Statement of concession(Without supporting).

5) Statement of cancelled ticket-Report No-11.

6) Continuity statement-Report No.18.

7) Monthly ST-5 statement-Report No.23.

8) Fare Break up statement-Report No.25.

9) Statement of cancelled of refund-Report No-27.

E) The proposed UTS reports to be submitted by the YTSKL are as under(as per the

“utsnfrp” presently available in system)

Daily reports

1) Cancelled Ticket-Report No-4.

2) Summary of cancelled Ticket-Report No-5.

3) Concession(Conc.Passenger)- Report No-13.

4) Cross-Server-Summ. Of Trains(Cash Information) Report No-22.

5) Cross-Server Ticket Information)-Report No-24.

6) M-17 Continuity-Report No-23.

7) M-9 Classification-Report No-25.

_________________

Full signature of Applicant(s).

16

Periodical Reports.

1) Summary of Trains(Cash Information)-Report No-19.

2) Cross-Server-Summ. Of Trains(Cash Information) Report No-19(a).

3) Ticket information-Report No.21.

4) M-9 classification-Report No.22.

Monthly Reports.

1) Cancelled Ticket-Report No.4.

2) Concession(Conc.Passenger)-Report No-11.

3) Summary of Trains(Cash Information)-Report No-19.

4) Ticket information-Report No.21.

5) M-17 Continuity-Report No-20.

6) M-9 Classification-Report No-22.

“The above reports are proposed based on the types of report presently

available in the PRS & UTS system. The Accounts Office is to

furnish/check requirement of any other reports based on the policy for

generation and as can be asked to be made available for YTSKL”.

F) A proposed performa of the DTC Book to be maintained by the YTSKL is placed below for

necessary check/addition/deletion/correction/ modification by the accounts:-

Register-I.

1. Operator’s session Diary(DTC) Shift:-_____Dated:-

Operators

Name

Operators ID Terminal

No.

Impress Cash on hand

in

Rs.P

Private Cash declaration

Rs.P


17

DTC Details

Roll

(** PRS &

UTS shown

separately)

Commencing

Number

Closing

number

Total Nos. of

Ticket Issued

Total Nos. of

Ticket

cancelled

Total No. of

passenger

Total No. of

passenger

cancelled.

Roll No-1

Roll No-2

Roll No-3

Roll No-4

Roll No-5

Amount Received

Transaction

Details

Cash Credit

Gross Amount

Refund

Less YTSLK

charge

Total amount

payable to

Railway

** clk & Can fee collected against Refund Ticket

Cancellation Ticket Details.

Ticket Stock

Number

PNR Number/UTS

Number

Reason Code Total Amount

Refunded

Ticket Stock where Cancelled

Ticket Printed

Full Signature of the Operator & Designation

G) Offices of the Licensee are liable to be inspected by the representatives of the

Accounts/Commercial department and the statutory audit or such other representatives of

the Government at such intervals as the Government may decide. The Licensee shall

permit full access to all relevant records and render all necessary assistance for their

checks and inspections as may be required by such representatives.

H) If the Licensee fails to submit the Accounts and statement as envisaged in PARA above

showing particulars of tickets issued and the stock on the due dates and deposit the non

issued and cancelled tickets etc. to Railways or commits a breach of any of the terms and

conditions of the agreement or of the schedules hereto annexed, the Government shall

without prejudice to any other rights but in addition thereto, be entitled stop the sale of

any ticket etc. hereunder and to seize after making an inventory, the stock of tickets etc.

lying with the Licensee. The decision of the Government or authorized officer of the

Railways as to whether the Licensee has committed any reach or not shall be final and

binding upon the Licensee.

I) Licensee shall maintain all the register/books and returns as required under the scheme.

In addition, he/she has to maintain such documents/registers as are considered necessary

by the Railway Administration for verification purpose.


18

Statements of refund(cancelled) tickets and non-issued tickets for above terminals must reach the

Traffic Accounts Office next working day without fail.

J) The balance sheet and passenger classification for the privately owned terminal must be

signed by the authorized Licensee and his/her authorized signatory(ies) whose signature

must be available in the Traffic Accounts Office & Balance sheet to submitted/reached the

Traffic Accounts Office by latest 8th of the following month.

K) Railway administration will inspect the Office of the Licensee at any time during the

business hours and for the purpose by deputing any person deemed fit.

L) In order to maintain vigil on any spurious elements tending to indulge in malpractices at

these centres the licensee shall make provision of CCTV/IPTV at the YTSK(s). The footage

of CCTV/IPTV shall be preserved for at least one month and access to such data shall be

provided to inspection official(s) on demand.

M) Performance of service being rendered by the licensee shall be reviewed from time to

time by visits and inspection of Commercial and Accounts officers etc.

N) The licensee shall be subjected to all the supervisory checks carried out for Railway PRS

terminals or any supervision required internet system.

O) Fortnightly statements of tickets issued by the licensees would be analyzed by the

Railways with a view to ascertain if any unusual pattern of issue of ticket by the particular

licensee is indicated.

P) Government means any Government agency.

Q) Balance Sheet means station Balance Sheet.

R) The following registers are also need to be maintained by the YTSKL.

(a) Link/Power/System Failure Register.

Date Window

No.

Type of

Failure

Time Total

Duration

Reported

to Signature Remarks

From To

** Summary of the each month needs to be worked out by the YTSKL.

(b) Hardware Failure Register

Date Type of

Hardware

Hardware

SL No.

Time Total

Duration

Reported

to Signature Remarks

From To

(c) Hardware Stock Register

SL No. Type of

Hardware Hardware SL No. Date of Received Signature Remarks

(d) PRS/UTS Ticket Stock Register.

BOX No_______ Received__________

SL No. Roll No. PRS Tkt/UTS SL No. Allotted to

Counter

No.

Opened on Closed on Operator

Signature

& ID

Signature

of incharge Commencing

No.

Closing No.


19

(e) NI/Cancelled/Spl.Cancelled/Modification Register.

SL No. Operator

ID

Window

No.

NI Cancelled Spl. Cancel

Signature Ticket

No.

Ticket

No.

Ticket

No.

(f) Mismatch

User

ID

Name of

Operator

Location Terminal

No.

Shift

No.

Particular

of

wrongly

input of Ticket No.

Actual

commencing

No. of

Tickets

Actual

closing

No. of

Ticket

Wrongly

input

commencing

No. of Ticket

Wrongly

input

closing

No. of Ticket

Number of

Ticket

mismatched

Date of

operation

Intimated

to

33) PRESERVATION OF RECORDS.

The Licensee shall preserve all records connected for the Railway Booking for a period

not less than 5(five) years refers to the office copies of returns/ statements sent to

Railways. Where, however, the records are required in connection with court case or for

any reason whatsoever, the Licensee shall preserve them for such period as is required

by the Government to be kept for a long period by the Government.

34) Transfer of License:

The license will be non transferable, provided that in case of death of an agent,

the license may be transferred to his/her legal heir on request made in writing for

the unexpired period only by the Competent Authority and the legal heir shall be

eligible to apply for renewal of the said license in accordance with the provision of

rules, as applicable at the time of renewal.

35) INDEMNITY CLAUSE.

The licensee will be entirely and wholly responsible for all losses or damages that may

be suffered by the Government by any act of omission or commission of the licensee

or his servants or agent and shall indemnify and keep indemnified and harmless the

Government agent or in respect of all such losses or damages or costs, if any, incurred

by the Government in regards thereto. The licensee shall give an Indemnity Bond to

this effect.

36) PENALTIES:

I) Without prejudice to any other rights and remedies of the Government under the

agreement entered into with the licensee or in law, the government shall have the right

to impose at its sole discretion liquidated damages to the licensee in following

irregularities/defaults:-

a) Pecuniary losses to the Government due to licensee’s fault(s).

b) Delays and/or irregularities leading to loss of the Government revenue.

c) Malpractice causing loss to the Railways or to the customers/passengers.


20

d) Levy of service charges beyond the ceiling limit stipulated by the Railway

administration and service charges decided and displayed at the YTSK by the

YTSKL.

e) Non compliance of any of the terms of the agreement.

II) The minimum amount of penalty will be ` 500/-(Rupees Five hundred) per violation.

Further

a) Any case of violation of the agreement or the rules of Indian Railways by the

licensee would invite deterrent punishment by way of penalties equivalent to minimum of ` 50,000/- which may include termination of licence.

b) The penalty upto ` 25,000/- can be decided by Sr.DCM/DCM and penalty above `

25,000/-& upto ` 50,000/-can be imposed on the recommendation of Sr.DCM/DCM

and with approval of DRM.

37) TERMINATION

i) Any case of violation of provisions of the agreement or the rules of Indian

Railways by the licensee would invite deterrent punishment by way of penalties equivalent to minimum of ` 50,000/-which may include termination of licence.

ii) In the event of unsatisfactory service or any failure at any time on the part of

the licensee(s) to carry out the terms and provisions of this Agreement to the

satisfaction of the Railway Administration (who shall be the sole judge and whose

decision shall be final) Seven(07) days show-cause notice may be given to the

licensee(s) to explain his position. In the event of unsatisfactory explanation, 48

hours notice may be given before terminating the contract. In case of such

termination the security deposit shall be forfeited and the licensee(s) shall have

not claim whatsoever against the Railway Administration or any of its officials in

consequence of such termination of this agreement.

,

iii) The Railway Administration shall be entitled at any time forthwith to terminate

this agreement after giving seven days show-cause notice in any of the

following events, that is to say (a) in the event of Licensee(s) being an individual

or if a firm any partner in the Licensee(s)' firm shall at any time be adjudged

insolvent or shall have a receiving order or order for administration of his estate

made against him or shall take any proceedings for liquidation or composition

under any insolvency Act for the time being in force or make any conveyance

or assignment of his effect or enter into any arrangement or composition with his

creditors or suspend payment, or if the firm be dissolved under the Partnership

Act, or in the event of Licensees being a company if the company shall pass any

resolution or be wound up, either compulsorily or voluntarily."

iv) The agreement may also be terminated by either party giving to each other not

less than one month's notice in writing without assigning any reasons.


21

v) The expenses of preparing, stamping under stamp duty act and executing this

Agreement shall be borne solely by the licensee(s) and be payable to the Railway

Administration, immediately on demand being made therefore.

vi) Except hereby otherwise provided, any verbal or written arrangement abandoning,

varying or supplementing this Agreement or any of the terms hereof shall not

be binding on the Railway Administration unless and until the same is endorsed

on this agreement or incorporated in a formal instrument and signed by the

licensee( s) and duly executed on behalf of the President of India in

accordance with the provisions of Article 299(1) of the Constitution.

vii) Any notice to be served on the licensee(s) shall be deemed to be sufficiently

served if delivered at or sent by registered post addressed to the licensee(s)

at his/their registered office or last known place of business at Any notice to be

served by the Licensee(s) on the Railway Administration shall be deemed to be

sufficiently served if left at the office of or sent by registered post addressed to

the of Railway.

viii) All questions, disputes and/or differences arising under or in connection with this

agreement or in any way touching or relating to or concerning the construction,

meaning or effect of these presents (except as to matters the decision whereof

is otherwise herein before expressly provided for) shall be governed by Arbitration

& Conciliation Act 1996 and shall be referred to a sole arbitrator to be

appointed by General Manager for the time being of the Railway. There will be no

objection to any such appointment of the arbitrator so appointed is a Government

servant and that he has to deal with the matters to which this agreement relates

and that in the course of his duties as such Government servant he has expressed

view on all or any of the matters in dispute or difference. The award of the

arbitrator so appointed shall be final and binding on the parties hereto.

ix) Subject as otherwise provided in this contract all notices to be given on behalf of the

Railway Administration and all other action to be taken on behalf of the Railway

Administration may be given or taken Railway or any officer for the

time being entrusted with the functions, duties and powers of the said. The sole

liability of complying with all statutory norms prescribed guidelines and regulations

by the competent authorities is of the licensee concerned. No claims whatsoever

on any account shall be raised against the Railways for non-compliance of any

statutory provisions including labour laws.

x) There shall be a clause in the appointment letter of the employees of Licensee

that they shall not claim to be employees of Railway. The employees shall be of

the licensee, and the said licensee shall be only responsible to the employees for

all his acts.


22

38) LIABILITY OF RAILWAYS.

In any contingency, if the Railway Administration is required to pay such amounts,

the same will be adjusted from the security deposit of the agents.

39) FORCE MAJEURE

Neither Railway nor the licensee shall be liable to each other for any failure to comply, or in

any delay in complying with any obligation under or pursuant to this Agreement to the

extent that such failure or delay has been caused directly by any event of Force Majeure.

40) For implementation of the scheme, an agreement will be signed between the

Competent Authority and the selected ticketing agent. In case the YTSK operator

expresses inability to execute the agreement with Railway Administration after

appointment as YTSK operator, the Bank guarantee as well as the Security deposit

made by the YTSKL operator will be forfeited.

41) If the applicant, whether a sole proprietor, a limited company or a partnership firm

wants to act through agents or individual partner/partners, should submit along with the

tender or at a later stage a Power of Attorney duly stamp and authenticated by a Public

Notary or by a Magistrate in favour of the specific person/s whether he/they be

partner/partners of the firm or any other persons specially authorizing him/them to

submit the application, sign the agreement, receive money, witness measurement, signs

measurement book, compromise, deleted/relinquish any claim or claims preferred by

firm and sign “NO CLAIM CERTIFICATE’ and refer all or disputed items to

arbitration.

42) I/we agree that this application shall not be restricted or withdrawn and shall remain

open for acceptance during the period of 120 days from the date of opening of the

application. I/we shall be bound by communication of acceptance.

43) Validity of Offer:- 120(one hundred and twenty) days from the date of opening of

offer. applicant shall keep the offer open for a minimum period of 120(one hundred and

twenty)days from the date of opening of application. During the period, the applicant

cannot withdraw its offer. This period may be extended further if required by mutual

agreement between the parties from time to time. Any contravention of this condition

will make the applicant(s) liable for forfeiture of his Earnest money.

44) If the applicant(s) deliberately gives wrong information in his/their application, the

Railway reserves the right to reject such Tender at any stage.

45) INCOME TAX RETURN: Applicant should have a Permanent Account Number (PAN)

issued by Income-tax authorities and should have filed income Tax return during the last

three years. The attested copy of PAN Card and last three year ITR should be submitted

along with application.

.


23

46) Implementation of Goods and Service Tax(GST) on Yatri Ticket Suvidha

Kendra (YTSK):-

(i) YTSKs are authorised private ticket bookinh agents on Indian Railways. The tickets

issued through YTSK are essentially window tickets and GST on fare will be

charged as in the case of window tickets. GST will also applicable on service charge

collected by YTSK. As in the case of service tax at present, YTSK shall be

responsible for collection and deposition of GST on service charge. The location of

supplier will be the place of sale of ticket by YTSK and place of supply will be the

place of origin(embarkation) of the customer. The logic of GST will be applicable

accordingly. In case of unregistered customers, the ticket will be the tax invoice

for fare and YTSK will be required to issue separate invoice for the GST collected

on the service charges.

(ii) In case of unregistered customer(G2C), the protocol followed in issuance of ticket

would be the same as in case of a normal PRS/UTS ticket.

(iii) Ticket would not be issued by YTSK licensee to G2B(registered user)customer.

(iv) In addition. all applicable Taxes levied by Competent Authority will liable to be paid

by the YTSK with any changes thereon.

47) INSTRUCTIONS TO APPLICANTS REGARDING APPLICATION FORMS

DOWNLOADED FROM INTERNET

A) Application shall be down loaded from the internet and printout is to be taken on A4

size paper and details are to be entered by the applicant at the specified columns in

the document. It is advisable that the down loaded application document to be

printed through laser/inkjet printer only. Submission of Xerox or photocopy of

application document is not acceptable and it will be summarily rejected. B) This downloaded application document (in full) is required to be submitted along with

the various documents as per the application conditions in a sealed cover duly

superscripting with the name of the work, application notice No. and date, submission

of application downloaded from the internet etc and the same should be dropped in

the application box kept in the Chamber of Assistant Commercial Manager, Katihar and

Sr.Area Manager/New Jalpaiguri,N.F.Railway before the date and time stipulated in the

application document.

C) The cost of application document as indicated in the application document will have to

be deposited by the applicants in the form of Nationalized Banks’ demand draft

payable in favour of FA & CAO/Northeast Frontier Railway, Maligaon payable at Katihar along

with the application document. This should be enclosed as a separate Demand Draft.

A single demand draft for the cost of application form and Earnest Money Deposit

will not be accepted. application not accompanied by the above demand draft towards

the cost of the application document will be summarily rejected. D) Applicants are advised to download the application documents well in advance and

submit the application before the stipulated time. It is the responsibility of the

applicant to check for any corrections or any modifications published subsequently in

website and the same shall be taken into account while submitting the application.

Applicant shall down load corrigendum (if any), print it out, sign and attach it with the

main application document.Application document not accompanied by the published

corrigendum/s is/are liable to be rejected. The Railway will not be responsible for any

postal delays and delay in downloading of application document from the internet.


24

E) Applicants/s are free to download application document at their own risk and cost, for

the purpose of perusal as well as for using the same as application document for

submitting the offer, Master copy of the application document is available in the Office

of Sr. Divisional Commercial Manager, Katihar and Senior Area Manager,New

Jalpaiguri, N.F.Railway . After award of work, an agreement will be drawn, which shall

be executed by the successful applicant and this agreement will be prepared based on

the above said master copy of application document and not based on the application

document submitted by the applicant. In case, any discrepancy between the

application document downloaded from the internet and the master copy, later shall

prevail and will be binding on the applicant/s. No claim on this account will be

entertained.

F) If any change/addition/deletion is made in the application Document by the

applicant/Contractor and the same is detected at any stage even after the award of

the YTSK, the applicant's earnest money deposit will be forfeited and the contract will

be terminated at his risk and cost. The applicant is also liable to be banned from doing

business with Railways and/or prosecuted.

G) Applicant should number each page of the application document continuously including

all annexure and also mention total number of pages application document along with

enclosures.

H) Applicants containing erasures or alterations without proper attestations or with an

omission of such attestation are liable to be rejected.

48) EXAMINATION OF DOCUMENTS:- The submission of the application shall be deemed

to have been submitted after careful study and examination of the application

document with full understanding of the implications thereof, any clarification required

by a applicant shall be obtained from the office inviting applicants on any working day.

49) No railway pass will be issued to the applicants by the Railway Administration.

50) JURISDICTION OF COURT:- In case of any dispute, any suit, petition, reference or

other filling shall be subject to exclusive jurisdiction of the Court KATIHAR(BIHAR).

51) LAW GOVERNING THE CONTRACT:- This contract shall be governed by the laws of

India for the time being in force. Irrespective of place of working, the place of

performance or place of payment under the contract, the contract shall be deemed to

have been made at the place from which the acceptance of the application has been

issued.

52) ARBITRATION AND SETTLEMENT OF DISPUTES:- Arbitration and settlement of

disputes shall be governed vide renumbered clause 63,64 of General conditions of

contract of Northeast Frontier Railway, 1998 edition with up to date correction.

53) If the applicant/applicants deliberately give/gives wrong information in his/her

application or create/creates circumstances for acceptance of his/her application, the

Railway reserves the right to reject such tender at any stage.

54) The contractor shall not sublet the YTSK.

55) The cost of stamp paper for the execution of the agreement will be born by the

contractor as per rates fixed by the State Government.


25

56) In case the YTSK operator expresses inability to operate YTSK, after appointment as

YTSK operator, the Bank guarantee as well as the Security deposit made by the

YTSKL operator will be forfeited.

57) Railway Administration reserves the right to terminate the contract by giving one

month’s notice to the contractor for violation of any clause of the Agreement or

application documents or otherwise. However, in the event of unsatisfactory working of

the contractor the Railway Administration shall be free to terminate the contract

without giving any notice. The contractor shall not be entitled for any compensation by

reason of such termination and the decision of Railway Administration on this will be

final.

58) The applicant/licensee will have no claim for payment of compensation on any account.

59) The contractor agency shall be liable to pay all type of Taxes or any other statutory

Taxes applicable as per the Law to the authority concerned related with this contract.

60) Divisional Railway Manager(Commercial)/Katihar, Northeast Frontier Railway reserve

the right to reject any or all the tenders without assigning any reason for the same. If

the successful applicant fails to take up contract work within the time stipulated by the

Railway Administration, the Earnest Money deposited by the successful applicant will be

forfeited.

61) SAFETY OF LABOUR:- The contractor shall be entirely responsible for ensuring safety

of labour engaged by him.

62) The applicant shall hold the offer for a period of One hundred twenty(120)days from

the date of opening of the tender. The tender documents have been sold to the

applicant and the applicant is being permitted to application in consideration on the

stipulation on his part that after submitting his tender, he will not refuse his offer or

modify the terms and conditions thereof in manner not acceptable to the Divisional

Railway Manager (Commercial)/Katihar, Northeast Frontier Railway. If the applicant fail

to observe or comply with the forgoing stipulation, the Security Money deposited shall

be forfeited.

63) After the expiry of the contract period, the successful applicant/licensee shall forthwith

stopped the work and all the relevant documents must be handed over to the Railway

Administration and in no case and under no circumstances he will keep the work in his

possession which will be unlawful.

64) The authority for the acceptance of the application will rest with Divisional Railway

Manager(Commercial),Northeast Frontier Railway, Katihar on behalf of the President of

India who does not bind himself to accept the highest or any other application nor does

he undertake to assign reasons for declining to consider any particular applications. No

applicant/applicants shall demand any explanation on the case of rejection of his/their

application. No correspondence will be entertained with the applicant/applicants in

respect of the rejection of any or all applications.

65) Licensee will ensure that the staff engaged for manning the ticketing terminal(s)

should not be under 18 years of age and possesses minimum qualification of class

G r a d u a t e with adequate computer knowledge for handling ticketing work

efficiently. Railway Administration shall impart training to Terminal Operators of the

Licensee at Railway's own cost and the licensee will ensure that only such trained staff

is deployed at counters."


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66) Application documents submitted by the applicant shall become the property of Railway

and the Railway shall have no obligation to return the same.

67) If the applicant(s) deliberately gives wrong information in his/their application, the

Railway reserves the right to reject such application at any stage.

68) Each and every paper of the entire application document must be signed by

the applicant before its submission.

69) The applicant must write on the top of the envelop in the bold and capital

APPLACATION FOR YTSK AT______________________LOCATION FOR

_________________TERMINALS.

70) No application containing erasures and/or over-writing will be considered.

Any application found with correction/erasure used or over writing done, the

same shall be summarily rejected.

71) The application Form is non transferable.

72) Whitener and over writing must not be used anywhere on application documents.

73) The successful applicant should have to procure following hardware at that own cost

from the authorized vendors. For up-keeping the functioning of all the system. The

License should maintain the hardware at his/her own cost through OEM or the

authorized agent. Before issuing of work order, receipts/vouchers of the following

equipments mentioned below must be brought for production of the same before the

Railway Administration.

1) In case the YTSK scheme is withdrawn, the licensee shall be free to apply for

license under any prevailing scheme of ticketing of Indian railway subject to

eligibility.

2) Transfer of license: in case of death of licensee during the validity of the

tenure, license will be transferred to the legal heir only for the remaining

period of the unexpired period of the license.

3) For implementation of this scheme, an agreement will be signed between the

Railway authority and the selected YTSK.

74) Documents to be submitted

i) Letter of award issued by Railway authorities/IRCTC for operating unreserved/

reserved ticketing of Indian Railways.

ii) Copy of Permanent Account Number.

iii) Copy of Income Tax returns for the last 3(Three)years.

iv) Documents in support of the office premises held.

75) Map of Aerial View of Inner Portion of Booking Window, checked list for Ideal

Booking/PRS counter and application format are attached as Annexure-A, B &

C.

76) Cost of application Paper is `̀̀̀ 2,000/-(Two thousand)each(Excusing GST 18%)

. In case the application form is not accompanied by the valid draft for the cost of the application Forms as detailed above, the application will be summarily rejected.


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77) Earnest Money is `̀̀̀ 20,000/-(Twenty thousand)only. An earnest money will be

deposited through Demand Draft and should be drawn in favour of FA & CAO/Maligaon

payable at Katihar. In case of non-accompany of Earnest Money with the application, it

will be summarily rejected. Earnest Money will be refundable in full without any interest

to all un-successful applicants. There will be no liability on the Railway Administration in

case of any delay in refund.

78) A Demand Draft for Earnest Money of ` 20,000/-(Rupees Twenty thousand)only should

be submitted along with the application form. The Earnest Money can be paid through

Demand Draft in favour of FA & CAO/Maligaon payable at Katihar.The Demand Draft in

original should be enclosed with the application. Applicant must submit requisite

Earnest Money as mentioned against each station with the application. Application

document submitted without prescribed Earnest Money will be summarily

rejected.

79) Date, Time and Place of Dropping of Application:- Complete application

documents in sealed cover/envelopes super-scribing the name of contract along with

the name of station for which application for with No. of Terminals applied for, Full

name and Address of the applicant/Firm/Companies which should be dropped in

application Box kept in the Chamber of Assistant Commercial Manager/Katihar and

Station Director/New Jalpaiguri’s, Northeast Frontier Railway from 10.00hrs to

17.00hrs with effect from 08/08/2017 to 07/09/2017 during office

hours(i.e.10.00AM to 05.00PM) on all working days. Aapplication Box will be

closed and sealed at 17.00hrs. of 07/09/2017 and it will be opened at 15.00hrs.

on 08/09/2017 in the Chamber of Assistant Commercial Manager/Katihar Northeast

Frontier Railway In absence of Assistant Commercial Manager/II/Katihar due to any reason,

opening of application will be done in the chamber of ACM-I/DCM/Sr. DCM/Katihar/N.F.Railway.

The duly filled application form along with requisite documents may also be sent by

post to Senior Divisional Commercial Manager/Katihar, Northeast Frontier Railway

before 17.00hrs. of 07/09/2017. The Railways will not be responsible for the

loss/delay on part of Postal department. The application received after sealing of the

application Box shall not be accepted at all and will summarily be rejected. The

applicant or their authorized representative may be present during the opening of

application Box in the Chamber of Assistant Commercial Manager/II/Katihar, Northeast

Frontier Railway, if they wish. In case the office is closed due to unprecedented reason

the application Box will be opened on the next working day. Railway Administration

reserves the right to reject any or all the applications without assigning any reason

thereof.

80) Demand Draft/Money Receipt No._______dated______issued by __________drawn

in favour of FA & CAO/ Northeast Frontier Railway, Maligaon payable at Katihar Bank Branch _________ for `______in words Rupees ______ only as earnest money

enclosed herewith.

81) Demand Draft of `________words in Rupees_________)only bearing No._______

dated_________issued by Bank___________ Branch __________drawn in favour

of FA & CAO/Northeast Frontier Railway, Maligaon payable at Katihar is enclosed as

cost of application Document(in case the application documents are downloaded

from Railway website).

82) This application format may be downloaded and also be obtained from the Office of Senior Divisional Commercial Manager, Katihar & Senior Area Manager/New Jalpaiguri, Northeast Frontier Railway.


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83) Necessary application form along with its terms and condition will also be made

available on N.F.Railway’s Website www.nfr.indianrailways.gov.in/and can be

downloaded from the same site. However, Documents/application Form must be

accompanied with the requisite cost of Documents/application Form in the shape of

Bank/Demand draft issued in favour of FA & CAO/Northeast Frontier Railway/ Maligaon,

Payable at Katihar. In case the offer is not accompanied by the valid draft for the cost

of Documents/application Form as detailed above, the Documents/application Form will

be summarily rejected. Railway Administration will not be responsible for any

delay/difficulties/inaccessibility of the down loading facility for any reason whatsoever.

In case of any discrepancy between the Documents/application Form downloaded from

internet and the Master copy available in offices as mentioned above, the later shall

prevail and will be binding on the applicant(s). No claim/complaint on this account will

be entertained. These can also be obtained from the office of Senior Divisional

Commercial Manager, Katihar or Senior Area Manager, New Jalpaiguri, Northeast

Frontier Railway on production of Money receipt ` 2,000/-(Rupees Two thousand)only

as cost of each application form (non-refundable) issued by Coaching

Supervisor/Katihar or Coaching Supervisor /New Jalpaiguri, Northeast Frontier Railway.

This application format may be downloaded and also be obtained from the

Office of Senior Divisional Commercial Manager, Katihar & Senior Area

Manager/New Jalpaiguri, Northeast Frontier Railway. Only one application can

be submitted by a Candidate for a particular station.

84) However, application form/documents must be accompanied with the requisite cost of

application form in the shape of Bank Demand Draft issued in favour of FA &

CAO/Northeast Frontier Railway/Maligaon, Payable at Katihar. In case the offer is not accompanied by the valid draft for the cost of application form ` 20,000/-(Rupees

Twenty thousand), the application will be summarily rejected. Railway Administration

will not be responsible for any delay/difficulties/ inaccessibility of the downloading

facility for any reason whatsoever. In case of any discrepancy between the application

form downloaded from internet and the Master copy available in offices as mentioned

above, the later shall prevail and will be binding on the applicant(s). No

claim/complaint on this account will be entertained.

85) Demand/Bank draft for earnest money should be drawn in favour of FA &

CAO/Northeast Frontier Railway/Maligaon, Payable at Katihar and the Bank draft

should be accompanied with the application form. The application received without

documents and earnest money will summarily be rejected. Earnest Money will be

refunded in full without any Interest to all unsuccessful applicant. There will be no

liability on the Railway Administration in case of any delay in refund. The successful

applicant will have to commence work within the stipulated time after finalization of

appointment at short notice. Application sent through Registered Post will be on the

risk of applicants only.

86) In case the Documents/application Form is not accompanied with valid Bank

Draft towards cost of the Documents/application and Credentials/ requisite

documents as detailed above, the Documents/application will be summarily

rejected.


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87) Unsuccessful applicant shall not be given any notice.

88) Applicants have to sign. each page of the Documents/application form, Terms and

conditions before submitting of Documents/application.

89) Application sent through registered post will be at the risk of applicants only and the

Railway Administration will not be responsible for any delay. Application Form which

will be received after 17.00hrs. of 07/09/2017 will not be entertained.

90) Appointment of YTSK would be on purely contract in nature on commission basis

subject to the principal terms and conditions prevailing in this regard.

91) One applicant can be appointed as YTSK at only one location. While furnishing

bid/application, applicant will give a declaration that he/she has not appointed as YTSK

at any other location over Indian Railway.

92) All the relevant Rules of GCC-2013 will be applicable in this Contract

Agreement with modifications, thereof if any.

93) The Terms and conditions noted above have been read, understood and

accepted by me.


30

Annexure “A”

CHECKLIST FOR IDEAL BOOKING/PRS COUNTER

Engineering Electrical

Ticket window

Width of Window– 40 Inch

Height of Window – 36 Inch

Width of the counter platform

– 18 Inch

Exterior height of Counter

platform from ground level-

42 Inch

Height of counter platform

from inside Bkg office –

30 Inch.

Thickness of Window glass

– 15mm.

05 – 5/15 combined switches to

be provided on each UTS

counter, 06 nos. in case of UTs-

cum-PRS counter:

01 for Monitor,

01 for Fake detector Machine,

01 for Thin Client,

01 for ATVM Terminal, 01 for

UTS Printer, and 01 for PRS

printer

Terminal Table

Table Top - Black Marble.

Height of Table-30 Inch Slots

in table drawer for keeping

currency notes.

Booking Counter Area

Passage Width–38 Inch

Height of the Ceiling–100

Inch

Passenger Queuing area

Spacious Queuing area to

accommodate at least 20-25

passengers at a time.

Length of the Queuing area

-8 to 10 metres.

Lighting arrangements


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Annexure “B”

__________________

Full signature of Applicant(s).

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Annexure “C”

FORMAT OF APPLICATION FOR AUTHORIZATION OF YTSK

Sub:-Application for Yatri Ticket Suvidha Kendra(YTSK) at____________

location over Katihar Division for a period of 03(Three) years term only.

Ref:-Your Press Notification No.C/150/K/YTSK/16-17/Sr.DCM. Dt:-25/07/2017.

In reference to the above, myself is submitting application for running of Yatri Ticket Suvidha Kendra(YTSK) at ____________________ over Katihar Division. My Bio-Data is appended below:-

___________ Full signature of Applicant(s).

1. Name of the Applicant(In block letter)

2. Father/Husband’s Name

3. Gender(Male/Female)

4.

Date of Birth(with Proof)

(Self attested copies of relevant

documents must be attached)

5.

Permanent Residential address (Self attested copies of relevant


6.

Present Status of Business

7.

Years of Experience as authorized

Railway ticketing Agent. (Self attested copies of relevant


a. Details of Railway ticketing

license.

b. Date of issue of Contract. (Self attested copies of relevant


c. Date of completion of contract (Self attested copies of relevant


Affix recent

passport size

photographs duly

signed

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d. Whether contract is successfully

completed or terminated by

Railways/IRCTC. (Self attested copies of relevant documents

must be attached)

e. If terminated, reason for same. (Self attested copies of relevant documents

must be attached)

8 Office/shop address where

business will be carried out.

9 Telephone number of the office/shop.

10 Whether premises where business

will be carried on, is owned or

hire/lease.

11 Whether premises is easily

accessible to public.

12

Details of accommodation in the

business premises with dimensions.

(Total area in Sq feet, layout etc.)

13 Whether the area of premises as

per the standards mentioned in

“Annexure-B”.

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Enclosed documents:

1) Age proof.

3) Residence proof.

4) PAN Card Copy.

5) Last 03 Year Income Tax returns.

6) Proof of 5 year

experience

(LOA & agreement

7) Latest Telephone Bill

8) Ownership/Lease/L.L. agreement

of the premise.

9) Mandatory clearance of

premises from appropriate local

authorities

a. Shop Act license from

Municipal authorities.

b. NOC from Local authorities.

c. Any other relevant

supporting documents.

10) Blueprint of Office

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SN Details Demand Draft

No./Railway MR No.

Dated Amount (In `)

GST

Amount

(In ₹)

Issued by

1. Cost of Tender

Form

2,000/-

2. Earnest Money

20,000/-

Declaration:

I undertake that in event of any information given above, being found to be false or

inaccurate in any respect, the license issued shall be liable to be cancelled.

I shall abide by all the terms and conditions as notified and such conditions as may be

prescribed from time to time.

I, hereby give a declaration that I have not been appointed as YTSK licensee at any other

Division on Indian Railways.

All terms and conditions of standard agreement, on this scheme as and when given

by Railway Board will be binding on me.

NB:-A recent passport size colour photo should be pasted in the application. Applications received

without photo are liable to be rejected.

Place:-

Dated:-

__________________ Full Signature of applicant.

Full Name:-

Father Name:-

Full Address:-

Mobile No.

Northeast Frontier Railway To, The President of India, Acting through Divisional Railway...

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