Mindshare VoIP Dispatch System Company Information Welcome to Mindshare, the answer to your Dispatch...

• Mindshare VoIP Dispatch System

• Company Information

Welcome to Mindshare, the answer to your Dispatch Center needs from an individual application to ourTotally Integrated System Solution.

This presentation provides information on the Company itself and the Mindshare Suite of VoIP Dispatch Solution.

Simply click on the topic of interest for a short presentation.

• Mindshare Operator Instructions

• Technical Overview

The Mindshare Team believes that the strength of a team comes from its people. The commitment, knowledge, insight, perception, and enthusiasm of the people involved in your System make the difference between simply having a collection of equipment and having an integrated, technologically superior communications system.

The successes that we have enjoyed and the high regard in which we are held by our clients clearly demonstrate the quality of our products and services and the quality of the people that deliver them.

By uniquely packaging the expertise that comes with the many years of hands-on experience in design, development, installation, and needs of Emergency Communications Center Operations with the highest quality State-of-the-Art Technology, our team has unparalleled capabilities to provide the System you require and deserve in your Mission Critical Operation.

One of our strengths is found within the experience utilized in the formation of the Mindshare Team.

The development of Mindshare has taken advantage of many years of critical expertise in the Communications Industry.

This knowledge allows us to recognize that:

Technology, though vital, is not truly beneficial without the ability to utilize it in the most efficient manner, especially in

Mission-Critical circumstances.

Mindshare provides this ability, setting the

“New Standard in VoIP Dispatch Technology”

Full Range of Mission-Critical Applications, including:

New Jersey Turnpike Authority40 Position Dispatch System

Nstar (Boston)45 Position IP Dispatch System

City of Prosper (Dallas, TX)P25 Digital Radio System

Rock County WI13 Position P25 CSSI Dispatch System

NV Dept. of Wildlife (Reno NV)4 Position IP Digital Dispatch System

Full Range of Mission-Critical Applications, including:

Holocaust Museum5 Position IP Trbo Interface Dispatch

System

Southeast PA Transit Authority (SEPTA)16 Position IP / SIP Dispatch System

Abbeville County SC5 Position 9-1-1 IP Console System

Medic Ambulance CA5 Position SIP Telephony / Dispatch

System

Mono County 9-1-1 CA3 Position IP Nena Dispatch System

Program Management◦ Project management◦ Detailed System Design◦ Systems Integration◦ Systems Staging◦ Installation◦ System Testing / Verification◦ Optimizations◦ Training◦ Systems Documentation

Experience◦ From Concept to Completion, The Mindshare Team has

provided the Answers to the needs of Communications Centers based on the experience gained from their dedication to the Public Safety environment.

Complete Range of Solutions◦ Regardless of the complexity and size of the System,

Mindshare has the ability to offer a “Total System Solution”.

Multi-System Capabilities◦ Our Partnerships with leading manufacturers throughout

the industry to guarantee the full System Interoperability today’s complex Systems demand.

Understanding and Commitment◦ We understand the Mission Critical demands of the roles you

have undertaken and have dedicated ourselves to providing only the highest level reliability and performance in the products we provide. Our years of service in this regard verify this Commitment.

The New Standard in VoIP Dispatch Technology

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please contact any member of the Mindshare Team.

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Mission Critical Dispatch Communications

Lives depend on Performance, not Promises

Welcome to

The Challenge To The Competition Is A Basic One:

OURSCAN!

The Evolution of

was only‘A good place to

start’!

What once was considered

“State-of-the-Art”….

and made them better!!

When it comes to Dispatch Consoles, it is no different! We used our knowledge drawn from 30+ years ofExperience in the Console industry, took the best

features from various sources……..

• Next generation design.All legacy designs were reviewed, corrected, upgraded and/or replaced

• Semiconductor part choices are next generation. • Higher resolution A/D and D/A chips.

• Tighter integration components (dual core ARM/DSP) in one chip for higher processing power.

• Lower power use per channel, 5-7W per channel

General System Improvement Examples

Fully Customizable Windows & Linux Environments

Multi-Channel AudioMulti-Function Instant Recall

Cross-PatchSimulcast

PagingAux Control

AlarmsAlert Tones

ANIMultiple Screen Tabs

Mindshare Operator GUI

Full Telephony Features / Integration•SIP based PBX Compatibility

•Unlimited number of extensions per position

•Voicemail Support / Status Display•Caller ID

•Per Line Volume Control

•Additional feature sets:Hook flash, Hold,

Mic Mute, Caller Mute,Call Transfer & Forwarding,

Conferencing and more


Integrated Dual Core ProcessorNo separate Position PC

requiredTightly integrated and small footprint Console PositionUSB based standard audio interface. High integration of all dispatch required features. Two separate headset interfaces,

Desk Mic interface, and AuxAudio interface supported

simultaneously. Timebase of audio is set by the audio interface. 8 speakers, w/amplifier power for each speaker taken from MAI, no separate power supplies for each speaker.

MAXplus

System Improvements

Improved installation and maintainability. ‘Hot swappable’ card concept, much

easier to take a single channel in and out of service.

Backplane with built in network switch for tighter integration without external network equipment.

Same card form factor supports:Relay I/O, 4 channel audio card, and AUX processor card.

Improved ability to wire the product. Because of the various backplane

connectors, we can bring out TX/RX pair to 66 blocks very easily.

Integrated web based gain controls to allow true remote, and

screwdriverless level setup and adjustment

Mindshare LT Radio Interface

System Improvements

From the most Basic to the most Complex, Mindshare provides you with the ability to customize your System to meet the most

important needs of all……Yours!

Total Flexibility

Total Efficiency

Total Dependability

• Technology

• Completely distributed VoIP design

• No “central electronics” required

• Economics

• Costs less to deploy and maintain

• Space Efficiency

• Much smaller than legacy console hardware.

• Rack Ratio 1:10+

• Wide Area Architecture

• Use LAN/WAN or the Internet to connect resources

• Systems of virtually any size can be created

• Radio resources are accessible to console positions located anywhere in the system, without geographic limitation


Operator Screen GUI

MAXplus Dispatch Processor

Mindshare Product Suite

Mindshare Suite Features


Fully CustomizableWindows & Linux Environments

Multi-Channel AudioMulti-Function Instant Recall

Cross-PatchSimulcast

PagingAux Control

AlarmsAlert Tones

ANIMultiple Screen Tabs



Full Telephony Features / Integration•SIP based PBX Compatibility

•Unlimited number of extensions per position•Voicemail Support / Status Display

•Caller ID •Per Line Volume Control•Additional feature sets:

Hook flash, Hold,Mic Mute, Caller Mute,

Call Transfer & Forwarding,Conferencing

and more

Instant RecallThe Traditional “Instant Recall” recorder function allowed for an inefficient capture of a limited time recording of all transmissions either on selected or unselected channels.

Mindshare provides a virtual full-functioned Call Logging capability at each Position with the ability to selectively recall specific conversations as needed, either by Individual

Channel/Line….or Globally!


Standalone Windows/Linux Application Edit and change system configurations with ‘WYSIWYG’

interface Add, Change or Delete Features and/or Capabilities Easily Create or Modify Customized Console Configurations Allows use of previous console designs as templates for new

designs… Elements can be copied from one configuration to another Define Line Types Set IP Configuration data Port Assignments Button Set-up and Definitions

Mindshare Console Builder

Operator Screens – Totally Customizable

From the Basic………

To the most Complex………


Or anything in between………



MAXplus Dispatch Processor

•Complete Dispatch Workstation•Up to 8 Speaker Configuration•Dual Footswitch/Headset Operation•Full Accessory Connectivity•NENA Telephone Interface•Logging Recorder Outputs•USB Interfaced Audio System•Integrated Dual Core Processor

•No separate Position PC required

MAXplus Dispatch Processor (cont’d)

•NO proprietary console system wiring…

Positions are connected via Ethernet, and can use standard (even existing) LAN/WAN infrastructure

•MAXplus eliminates the need for Position PC with integrated processor.

•NO use of a PC sound card

MAXplus is a specially designed console interface that includes the position audio system

•NO limitations on the number of console positions, radio channels, phone lines or distance between system elements.

•“Mix and Match” Console Positions

Linux, Windows or the MAXplus… all function identically and use the same configuration files.


Console Position Features….•The Mindshare ConsoleBuilder screen design application allows easy WYSIWYG creation and maintenance of console position configurations

•SIP Telephony capability is built into the MINDSHARE console position

•Multi-format paging with single-button page memories

•Easy, accurate time synchronization via NTP

•The Mindshare MAX audio interface provides connectivity for operator headsets, footswitches and more, plus a NENA analog telephone interface

•Mindshare includes an integrated Instant Recall Recorder, with playback available from a scrolling “call history” list

•APCO P25 capable First Deployment Prosper, Texas 12/09 CSSI deployed 1Q 2012, DFSI available 3Q 2012 Encryption from console positions, including optional FIPS-140

encryption Integrated AMBE+2 Vocoder P25 Recording Gateway and “Receive Only” Positions



•Single & Multi Unit Configurations•Full VoIP Radio Interface

•Card Health Monitor•MDC1200 & Fleetsync ANI Decoding

•Voter Compatible Data Stream•SIP Telephony Stack

•IDen PTT Support•Passport Interface•T1 Direct Interface

•Network I/O Relay Control•Multiple Vocoder Support

•Integrated Local Handset Port

100101LTSingle Card Unit

100116LTMulti-Card Unit

• Provides Power Distribution Ethernet Switch GPS Time (For Voting over IP)

• Hot Swappable Cards• 16 Card Slots per Cage• Auto Indexing for IP Addresses and

UDP Ports • Backplane Daughter Boards provide

connectivity to “66” Blocks via standard 25-pair telco cables

• Supports Mindshare Radio Interface (MRI), NetRelay, and 4-Line Cards in any combination

HIGH-DENSITY INSTALLATIONS

UP TO 128 RADIO INTERFACES OR MORE IN

A SINGLE RACK

Mindshare Card Cage / Rack (Option)

•Mindshare Radio Interface (MRI) cards provide a versatile interface to radios

Can reside either in card cages or single-card enclosures

•Rich feature set, including Paging and MDC1200/Fleetsync

•System-level interfaces to P25, NTS Passport, DMR, iDEN and more

• Integration of Existing Analog Legacy Consoles/Desksets into VoIP Environment using the Mindshare Legacy Audio Card (LAC), or an MRI

•SIP based VoIP telephone functionality Consoles are SIP clients for easy interface to IP PBXs and more

Radio interfaces have SIP capability as well

•Built-in receiver voting capability, with optional GPS sync for IP links

•VoIP control of auxiliary I/O functions (doors, input status, etc.)

•Easy logging recorder interface to IP recorders Direct IP streaming of position audio to VoIP capable recorders

Legacy analog recorder outputs on MRI and AudioMAX

Open interface specification… multiple IP recorder vendors

Analog recorder outputs are also provided for legacy recorder systems



Mindshare-Etherstack P25Integration

•Migrate Legacy Analog Infrastructure toFull Featured P25 Digital System

•Incorporates P25 Console Sub-SystemInterface (CSSI)

•Linux Operating System Stability•Includes:

Trunked ISSI & CSSIConventional ISSI & FSI

P25 IMBE VocoderAES/DES Encryption

Over Network RekeyingFIPS 140-2 Compliant

Mindshare Voter Interface

•VoIP based deployment on IP backbone•Linux based Comparator runs multiple

Concurrent voting channels•Time-stamped VoIP audio streams are

automatically realigned•Fully IP based Voting

•GPS based Packet Time Stamping•Automatic Time Synchronization

•Forced Voting• Real time Console Status Display

•Console Priority Transmission•Programmable Carrier Delay

•Line Voted Indication•Line Failure Notification


The New Standard in VoIP Dispatch Technology


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User Interface Operating Guide

The key to the efficiency and usefulness of any Console relies heavily on the Graphical User Interface or ‘GUI’.

Mindshare understands this and has built the System around the needs and actions of the Dispatcher with a fully customizable Operator

Screen.

All primary Dispatch functions may be accomplished from the Main Screen below:

To select a Channel,

simply click on the “SELECT”

button…..

For Selected Channel

Transmit, Footswitch or

Global PTT button

activation is also available.

To Transmit, simply click on the “PTT or “Transmit” button

Optional functions such as Paging, Patching, Simulcast etc. are accessed by clicking on the appropriate button.

PAGING

Dependent upon how Paging Setup has been programmed, tones will be:•Sent automatically upon selection•Stacked for sequential transmission•Grouped for simultaneous transmissionTones and voice messages will be sent out on assigned Channels as programmed.

Additional functions such as Simulcast, Patching and Auxiliary/Alarm controls are also available through similar Pop-up Windows.

Instant RecallThe Traditional “Instant Recall” recorder function allowed for an inefficient capture of a limited time recording of all transmissions either on selected or unselected channels.

Mindshare provides a virtual full-functioned Call Logging capability at each Position with the ability to selectively recall specific conversations as needed, either by Individual

Channel/Line….or Globally!

As determined by Agency Operating Requirements / Procedures, any function may be made available on the Operating Screen and accessed

through a Single Mouse Click or Touch.

SIP Telephone

If available, the Mindshare GUI provides full SIP Based PBX Compatibility. The full-featured Keypad, Phone Book, Speed Dial and keyboard functions are all

available at the click of a single button.

Graphical User Interface – Total Flexibility – Total Efficiency =

From the most Basic to the most Complex, Mindshare provides you with the ability to customize your Operator Screen to meet the most

important needs of all……Yours!


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Technical Overview

Features….

• No “central electronics”… the Mindshare system is completely distributed!

• No dedicated console system wiring or leased lines… positions are connected via Ethernet, and can use existing LAN/WAN infrastructure

• Integration of Existing Analog Legacy Consoles/Desksets into VoIP Environment is made simple using the Mindshare radio interface

• Both Windows and Linux console PC applications available… in addition to the AudioMAXPlus dispatch appliance with integrated processor.

• NO use of a PC sound card… the AudioMAX is a specially designed console interface that includes the position audio system

• NO limitations on the number of console positions, radio channels, phone lines or distance between system elements.

Features….

• System-level console interfaces to P25, NTS Passport, DMR, iDEN and more

• SIP based VoIP telephone functionality

Consoles are SIP clients for easy interface to IP PBXs and more

Radio interfaces have SIP capability as well

• Built-in receiver voting capability, with GPS audio synchronization

Planned simulcast transmitter audio timing option

• VoIP control of auxiliary I/O functions (doors, input status, etc.)

• Easy logging recorder interface to NICE, Exacom and others via IP

Direct IP streaming of position audio to VoIP capable recorders

Legacy analog recorder outputs on MRI and AudioMAX

MINDSHARE CONSOLEWORKSTATION

MINDSHARE Wireless Portable Console Workstation

802.11, Mesh,EVDO, Etc

MINDSHARE - EquippedMobile Command Post

802.11, Mesh,EVDO, Etc

NTS PassportRadio Network

SMARTNETRadio Network

Telex Vega1st Generation VoIP

Customer PABXE9-1-1, PSTN

MINDSHARE SIPTelephony Interface

TCP/IPNETWORK

(LAN / WAN / Internet)

MINDSHARE VoIPRadio Interface- Voting- Simulcast- MDC- APCO P25- Single Unit & Rack Configs- ASTRO DIU Vehicle ID Decoding

IDS VoIP Telephone

- Telephone and Radio Access

MINDSHARE RadioSystem Interface

MINDSHARE RadioSystem Interface

Direct Compatibilitywith Telex VegaVoIP Systems

by

MINDSHAREAux I/O Interface

VoIP LoggingRecorder

Console Position Features….•The Mindshare AudioMAX audio interface provides connectivity for operator headsets, footswitches and more, plus a NENA analog telephone interface

•The Mindshare ConsoleBuilder screen design application allows easy creation and maintenance of console position configurations

•SIP Telephony capability is built into the MINDSHARE console position

•Multi-format paging with single-button page memories

•Easy, accurate time synchronization via NTP

•The Mindshare console application includes an integrated instant recall recorder, with playback available from a scrolling “call history” list

•APCO P25 capable First Deployment Prosper, Texas 12/09 (via Etherstack Radio Network Controller)

CSSI and FSI to be released mid-2011

Direct P25 support from console positions, including FIPS encryption

Integrated AMBE+2 Vocoder

AudioMAXPlus Console Position Processor

The Mindshare AudioMAXPlus Console Position Processor provides the all of the audio capability and accessory connections as the AudioMAX… with the addition of an on-board processor that eliminates the need for a separate PC.

The Mindshare AudioMAXPlus incorporates an Intel Atom Dual-Core processor and compact flash memory… no hard disk is used.

The Mindshare AudioMAXPlus uses the Linux operating system for the maximum is operational stability and reliability.

Standalone Windows/Linux Application Edit and change system configurations with WYSIWYG

interface Add, Change or Delete Features and/or Capabilities Easily Create or Modify Customized Console Configurations Allows use of previous console designs as templates for new

designs… elements can be copied from one configuration to another

Define Line Types and set IP Configuration data Port Assignments Button Set-up and Definitions

Mindshare Radio Interface (MRI)

The Mindshare Radio Interface provides connectivity between a wide variety of radio base stations or legacy console systems and the Mindshare VoIP environment .

• 2W/4W Tone, E&M, or Local Control of Existing Radios via VoIP

• Integration of Existing Analog Legacy Consoles/Desksets into VoIP Environment

• Easy setup and maintenance via web browser user interface

• Single card enclosure and multiple card rack shelf available

• MDC1200 & Fleetsync decode supported

• Built-in receiver voting capability, with GPS audio synchronization

• Integrated SIP client for connection to radio from IP telephones/PBX

Provides◦ 13.6 VDC Power Connection◦ Ethernet Connectivity◦ Optional GPS Time (For Voting/Simulcast)

Supports Radio Interface, NetRelay, and 4-Line Cards

Provides◦ Power Distribution◦ Ethernet Switch◦ GPS Time (For

Voting/Simulcast) Hot Swappable Cards 16 Card Slots Auto Indexing for IP Addresses

and UDP Ports Backplane Daughter Boards

provide connectivity to “66” Blocks via standard 25-pair telco cables

Supports Radio Interface, NetRelay, and 4-Line Cards in any combination

HIGH-DENSITY INSTALLATIONS

UP TO 128 RADIO INTERFACES OR MORE IN

A SINGLE RACK

Web Browser Setup and Maintenance

MAXPlus

Web Browser Setup and Maintenance

Line Card


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Mindshare VoIP Dispatch System Company Information Welcome to Mindshare, the answer to your Dispatch...

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