OVERVIEWThe mcaConnect xRM Service Operations solutions for internal help desk, laboratory information management, and field service management help you boost performance for your service oriented lines of business and improve information sharing with other departments such as sales.

Help your teams spend more time delivering services and less time on unproductive tasks like searching for past activities, contract details, or documents. Enable your service teams in the office and in the field with fast, easy access to critical information.

CAPABILITIESField Service ManagementGive your service delivery teams access to the asset and location data they need anytime, anywhere. Identify and schedule the service professionals, equipment, and resources that are required to deliver services to customers. Centralized scheduling and dispatch provide integrated calendar views of available resources.

With field service management capabilities your users can easily: • Manage customer service jobs and contracts.• Create routine maintenance schedules against various asset types.• Schedule and dispatch resources and service personnel.• Electronically capture labor and expenses against jobs.• Capture job data, images, notes, and customer approvals on or offline on a PC, tablet, or mobile device.• Manage field inspection and audits.• Sync job data with the back office to expedite invoicing.

Service Operations MCACONNECT XRM SOLUTIONS FOR OIL & GAS

Built on the Microsoft Dynamics XRM platform, mcaConnect xRM solutions for Oil & Gas are easily accessible through numerous interfaces including Web browsers, mobile apps, and Microsoft Outlook.

xRM – which stands for applications built via the native ability to extend Microsoft Dynamics CRM – provides a powerful, flexible, low-cost, rapid development platform. Built on Microsoft.NET, .xRM delivers sophisticated data modelling, ultra-modern UX creation, diverse accessibility options, security modelling, workflows, reporting and more – that make it simple and easy to create robust, vertically specific, line of business applications that would otherwise require thousands of hours of custom development.

Of course, if custom development is still required, Dynamics CRM can always be extended further with .NET to deliver unlimited capabilities.

MICROSOFT DYNAMICS xRM SOLUTIONS FOR OIL & GAS BY MCACONNECT

FACT SHEET

ABOUT MCACONNECTmcaConnect specializes in delivering business solutions to Oil & Gas organizations that connect and streamline operations across the enterprise, improve customer and stakeholder relations, and drive profitability. Our Oil & Gas industry solutions are specifically designed to improve the effectiveness and efficiency of sales, marketing, accounting, and service operations for Oil & Gas Service Providers, Operators, Midstream businesses, Equipment Manufacturers and Distributors.

Built on the Microsoft Dynamics platform, these solutions deliver rich, modern functionality that is easily tailored to your business’s unique operations.

Beyond the technology, our solution consultants are industry and process experts and work closely with customers to achieve truly transformative business results. Discover how we help leading companies in these oil and gas industry segments realize innovation and drive new levels of performance.

The ownership and intellectual property contained within this document belongs to mcaConnect LLC. Product names mentioned within this document may be

trademarks of their respective companies and are hereby acknowledged.

SERVICE OPERATIONS

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Operations Help DeskProvide your organization with a Technical Support Portal that allows users to log trouble tickets, view knowledgebase articles and access FAQs. Establish and enforce service level agreements (SLAs) for response and resolution times.

The Internal Help Desk Management functionality automatically routes service requests from non-system users based on parameters such as priority, product line and customer to reduce the overall resolution time. Completed service requests can be converted to knowledgebase articles and immediately made accessible in the Technical Support Portal.

Laboratory Information ManagementHow are you tracking sample requests that come in from your field and sales teams and recording and managing the test results so that data is easily shared in real time without wasted effort? Lack of clear procedures or an inability to enforce procedures can lead to inconsistent and inaccurate results, as well as rework and other inefficiencies.

The xRM Service Operations Laboratory Information Management solution enables your lab managers to improve operational efficiency, schedule workloads and improve procedure standardization by leveraging procedure templates and instructions that ensure correct methods are followed. Rich reporting and analytics capabilities enable powerful insight into test result trends.

BENEFITSWell managed service operations can result in tremendous productivity and monetary gains. Here are just a few of the benefits your business can expect to achieve with the mcaConnect xRM Service Operations solution:

Reduce DSO – A high days sales outstanding (DSO) is a major drag on achieving profitability goals. xRM Field Service enables detailed documentation and approval of work orders to be captured and completed tickets can be passed directly to ERP for invoice creation and submittal.

Reduce operational downtime – For revenue generating services, lost time means lost money. xRM Operations Help Desk makes sure trouble tickets are routed and resolved quickly so operations professionals can get back to delivering services with minimum downtime.

See tangible productivity gains – As your business scales, you need to do more with less. In order to do that, your workers need to minimize nonproductive time associated with administrative tasks, data entry and searching for information, whether they are in the office or the field. xRM Service Operations enables your business to achieve world class automation and data management to drive tangible productivity gains that keep your business more profitable and competitive.