XRM: One step closer to true Omnichannel #atcomnext
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Transcript of XRM: One step closer to true Omnichannel #atcomnext
OMNICHANNEL
OMNICHANNEL EXPERIENCES
“CLICK & COLLECT” THE MOST PRIMITIVE ECOMMERCE PRACTICE
TIME TO THINK BEYOND
IS THERE A MISSING PIECE?
GREAT CUSTOMER EXPERIENCES
SATISFY OBJECTIVES
EFFORTLESS
PERSONAL
MEET EXPECTATIONS
AC
RO
SS
C
HA
NN
ELS
GREAT CUSTOMER EXPERIENCES
SATISFY OBJECTIVES
EFFORTLESS
PERSONAL
MEET EXPECTATIONS
AC
RO
SS
C
HA
NN
ELS
CUSTOMER IDENTITY
IDENITY ACCESS
BEHAVIOUR
PROFILE - DEMOGRAPHICS
ANALYTICS
CROSS CHANNEL CUSTOMER IDENTITY
AWARENESS
THE MISSING PIECE
CRM ON STEROIDS
XRM
BEACONS MOBILE APP
ONLINE ANALYTICS
OFFLINE ANALYTICS
COLLECT DATA
BEACONS MOBILE APP
ONLINE ANALYTICS
OFFLINE ANALYTICS
COLLECT DATA
ANALYTICS
SEGMENTATION – NURTURING – AUTOMATIONS
CROSS CHANNEL EXPERIENCES
CRM
PERSONAL
DYNAMICS CRM
SOCIAL ENGAGEMENT
DYNAMICS CRM ONLINE
DYNAMICS MARKETING
POWER BI
40+ SERVICES ON AZURE
40+ SERVICES ON AZURE
INSTALLATION DEMO
THANK YOU
