Listening Skill Prepared By: Dixit Pushpa D.

M.A., B.Ed., M.Phil. Ph.D. (Pursuing) Assistant Professor in English Swami Sahajanand College of Commerce & Management. Bhavnagar

Four basic skills for language acquisition.

LSWR – Listening - Receptive Skill Speaking - Productive Skill Writing - Productive Skill Reading - Receptive Skill

Listening Skill

Importance of Listening

The higher the position, the greater is the responsibility to listen.

Following is the proportion of time to be spent by the authority:

1. Writing – 9%2. Reading – 16%3. Speaking – 30% 4. Listening – 45%

Authority Listens more

1. Hearing – listener attends to the message. 2. Interpretation – Vocabulary (depends on) Knowledge

Experience Level of understanding

3. Evaluation - Background information of the (depends on) listener.

4. Response - message may be understood by words or body language.

FEEDBACK

Four Steps of Listening:

Intellectual Listening: lecture, seminar, conference, etc.

Appreciative Listening: music, poetry, songs, etc.

Attentive/ Active Listening: Information or Data which is to be stored in memory.

Evaluative/ Critical Listening: Political speech, Sales talk, Elocution, etc.

Types of Listening:

Observe: Non-verbal Behavior of a speaker. Focus: Be attentive on listening only. Acknowledge: Take interest and focus on the

content even if you don’t agree with it.

Respect: Let the speaker finish. Questionnaire: If you have any question or doubt

you can ask the speaker at the end of the speech/lecture.

Active Listening:

Don’t speak parrot like; be sure to put the message in your own

words – that is active listening.

CAUTION:

When to Use Active Listening Organizational CrisesConflict situationsGiving and receiving feedbackBrainstorming, problem solvingSeeking peers’ cooperation

STEPS OF ACTIVE LISTENING

1) Listen2) Question3) Paraphrase4) Agree

“I see”“Right”“Uh huh”…“Okay”“Sure”“Yeah” “Yes”“Wow”“Really?”

Use varying voice intonations

To Feelings As Well As Words◦Words – Emotions -- Implications

Focus on Speaker◦Don’t plan, speak, or get distracted

What Is Speaker Talking About?◦Topic? Speaker? Listener? Others?

Look At Speaker Use Verbal & Non-Verbal Encouragers

Listen Emphatically

Research has shown – non-verbal signs carries more than 90% of message :

Body Language – 55%Tone of Voice - 38%Words - 07%

Importance of listening to Non-verbal messages:

Barriers

Distraction of

Mind External Noise &

Disturbance

Poor Health

Self- centered

Lack of Interest

PlanningReply

ExcessiveNote

Taking

Importance of Silence: LISTEN – SILENT

To listen effectively, you have to be silent.

Not only mouth shut but mind should be attentive.

One should not feel sleepy too.

Thanks