Install the SP350 Softphone · 2019-01-17 · Installation of NEC SP350 softphone is to be...

Please notify your LAN Manager or Local Desktop Support person before installing the SP350 Soft Phone. If you have questions or problems with the SP350, please call the Telephone Repair Line at ext. 11611

Install the SP350 Softphone Installation of NEC SP350 softphone is to be completed after provisioning the product through the ITS Software Store. Once the softphone has been provisioned through the Software Store, you should have access to the “receipt” page.

1. From the Receipt page, click “Start Download”


2. You will now be prompted to download “Secure Download Manager”. To download Secure Download Manager you must do the 4 steps outlined below. Step 1: Download Secure Download Manager Installation File Step 2: Locate the downloaded file from step 1 on your workstation and run it. Step 3: Download the .SDX file. Step 4. Locate the downloaded file from step 3 on your workstation and run it.

3. Once you have completed the installation of the Secure Download Manager you will see the

“Download Your Software” page. Click the “Start Download” button to begin downloading your NEC SoftPhone. Once you have completed the download of the NEC Softphone, down load the NEC Softphone User Guide to use a tool for using your new softphone.


4. Click Launch to continue the installation of the NEC Softphone.


5. Double click to open the folder “SP350 5.1.0.0.zip” to continue your installation.


6. Double click to open the folder “Install” to continue your installation.

7. Double click on the file “setup.exe” to continue your installation.


NOTE: You may be presented with the option to register your PowerISO download. Feel free to register PowerISO and move forward to install your soft phone.

A. Select your preferred language and click the “OK” button.

B. Click the “Next” button to leave the Welcome screen.


C. Select “I accept the terms of the license agreement” and click on the “Next” button.


D. Select “Univerge SV8500/SV7000” and click the “Next” button. NOTE: The screen below will not appear if you are upgrading to the SP350 soft phone from a prior version of the soft phone.


E. Select “Regular version” and click on the “Next” button.


F. Click the “Next” button on the “Choose Destination Location” page.


G. Click the “Next” button on the “Select Softphone Plug‐in” page.


H. Select preferred options.

1. Would you like a shortcut on your workstation desktop for the Soft Phone 350? 2. Would you like the Soft Phone 350 to start when you boot up your workstation?

NOTE: If you are using the NEC soft phone as your primary phone, you probably want to click “Run SP350 at startup”


I. Select “Standard Panel” and click on the “Next” button.


J. When the “SWFTools Installer” window appears, click the “Install” button.


K. When you received the message “SWFTools Version 0.8.1 has been installed”, click the “OK” button.

L. Restart your workstation

1. Configure your NEC Soft Phone NOTES: The SP350 configuration wizard will appear for you to configure your soft phone. You will either be prompted to configure your SP350 soft phone after your workstation has rebooted (if you selected the “Run at Startup” option) or when you manually start your SP350 soft phone. Also note, if you are upgrading to the SP350 soft phone from a previous version of the soft phone, you will receive the option below. Click the “No” button to continue with your phone configuration.


A. Select “Input Directly” and click the “Next” button.

B. Type in the Call Control (ACT) IP address for your soft phone’s PBX. This will be provided to you via email. Click the “Next” button after you have entered your Call Control IP address.


C. Click the “Next” button on the screen below.


D. Type “9” in the “Access code + Local office code (for CCIS)” field and “5” in the “Maximum of station number” field. Click on the “Next” button

E. Click on “Close” button.


F. Click the “OK” button.


G. Login to your soft phone with your phone extension and password. Until you change your password, your password will be you phone’s extension.

H. Close your soft phone by clicking the “X” on the top right corner of your phone.


I. Once you have closed your soft phone, do the following steps… 1. Open your Start menu. 2. Click on “All Programs” 3. Click on “UNIVERGE Soft Client SP350” 4. Click “Maintenance”

J. Type in the password “ctiapp” and click the “login” button. Do not type a new password.


K. Click on “System Setting” and click to check the “Show E911 noncompliant notice” field.

L. Click on “Audio Setting” and click to check the “Use Echo Canceller” field. Click the “Apply” button.


M. NOTE: Do the following only if you have an ACD phone. 1. Click on “IP Telephone Server”. 2. Scroll down the window until you see “Use as ACD Terminal”. 3. Check the “Use as ACD Terminal” box.


4. Click the “OK” button to close the window.

N. Once you have closed your soft phone, do the following steps…

5. Open your Start menu. 6. Click on “All Programs” 7. Click on “UNIVERGE Soft Client SP350” 8. Click “SP350”


O. Login into your SP 350 soft phone using your phone’s extension as the login and password.

Install the SP350 Softphone · 2019-01-17 · Installation of NEC SP350 softphone is to be...

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