India Aviation ICT Forum - Nick Gates, SITA
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Transcript of India Aviation ICT Forum - Nick Gates, SITA
Aviation ICT Forum
Baggage Management Trends and Challenges
26th September 2013
Portfolio Director: Nick Gates
SITA BAGGAGE REPORT
BAGGAGE REPORT 2012 HIGH LEVEL SUMMARY
BAGGAGE REPORT 6 YEAR POSITIVE TREND
BAGGAGE REPORT 9% REDUCTION IN MISHANDLED TRANSFER BAGS
BAGGAGE REPORT REGIONAL PERFORMANCE
TRACKING & TRACING
RECONCILIATION
DECISION MAKING
RECOVERY
DISTRIBUTION
BAGGAGE PROCESSCHECK-IN AND BAGDROP
MESSAGE GENERATION
Sorting Make-UpScreening Transport
Arrival
Bag Drop Loading
Unload
Storage
Transfer
SSBD
Sorting Make-UpScreening Transport
Arrival/Claim
Check-in Loading
Unload
Storage
Transfer
TRACKING & TRACING
BAGGAGE PROCESSCHECK-IN AND BAG DROP
Self Service Check-in and Bag DropSelf Service options now supplement the traditional check-in desk: web check-in, kiosk check-in, self service bag drop are all available. More specific to baggage tagging, home printed and permanent baggage tags are coming.
Sorting Make-UpScreening Transport
Arrival/Claim
Check-in Loading
Unload
Storage
Transfer
TRACKING & TRACING
RECONCILIATION
DECISION MAKING
MESSAGE GENERATION
RECOVERY
DISTRIBUTION
BagManager
BAGGAGE PROCESSRECONCILIATION AND TRACKING
BagManagerA comprehensive and advanced Baggage Management System, based upon traditional Reconciliation, with Tracking, Tracing, Reflighting and Arrival Scanning.
Sites 2013
• Amman• Hurghada• Birmingham (Cloud)• Ostrava (Cloud)• Madras• Calcutta• Kuala Lumpur• London Gatwick• Karachi• FCO (Arrival Scanning)• Kuwait• plus more +++
New & Future Features
• Cloud-based Service• New HHT with RFID • Bag Delivery SLA monitoring• HHT Integration with 3rd
party applications• BI Integration
(dashboarding)• Enhanced Bag Imaging in
conjunction with WorldTracer• BagConnect Interfacing• Bingo scan for outstations
Sorting Make-UpScreening Transport
Arrival/Claim
Check-in Loading
Unload
Storage
Transfer
TRACKING & TRACING
RECONCILIATION
DECISION MAKING
MESSAGE GENERATION
RECOVERY
DISTRIBUTION
BagManager
BagMessage
BAGGAGE PROCESSMESSAGING
BagMessageA Global message distribution system that uses today’s technology to simplify the distribution of Host DCS baggage service messages to many baggage systems worldwide
Sorting Make-UpScreening Transport
Arrival
Bag Drop Loading
Unload
Storage
Transfer
BSM.V/1LLHR.N/0074123456001.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL792/30JUN/JFK.S/Y/07E/C///Y.Y/KL/2052261550S.L/E53N9XJ ENDBSM
BPM.V/1LLHR.J/S/43S/120D32/30JUN/06412L.X/CLR/LEVEL1/.N/0074123456001.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL7923/0JUN/JFKENDBPM
BPM.V/1LLHR.J/S/43S/120D32/30JUN/064212L.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL792/30JUN/JFKENDBPM
BPM.V/1LLHR.J/R/43S/120D32/30JUN/06452L.U/AKE12345KL.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL792/30JUN/JFKENDBPM
BPM.V/1LLHR.J/R/11F/120D32/30JUN/06502L.U/AKE12345KL/11R.P/1DRUMMOND/PMR.F/KL1234/30JUN/AMS.O/KL792/30JUN/JFKENDBPM
Sorting Make-UpScreening Transport
Arrival/Claim
Check-in Loading
Unload
Storage
Transfer
TRACKING & TRACING
RECONCILIATION
DECISION MAKING
MESSAGE GENERATION
RECOVERY
DISTRIBUTION
BagManager
BagMessage
BagJourney
BAGGAGE PROCESSBAGGAGE JOURNEY TRACKING
BagJourneyA new service designed to provide visibility of passenger bags throughout its journey and making this information available to Airlines, via Web Sites, WebServices and Web APIs..
What are the top 3 passenger self service (baggage) options that you would value the most?
• Bag tag printing at self service kiosk 27.9% • Mishandled bag registration 44.3%• Bag tag printing at home 60.7% • Self service bag drop 70.5% • Bag tracking 77.0%
BAGGAGE PROCESSBAGGAGE SELF-SERVICE – WHAT PASSENGERS WANT
Sorting Make-UpScreening Transport
Arrival/Claim
Check-in Loading
Unload
Storage
Transfer
TRACKING & TRACING
RECONCILIATION
DECISION MAKING
MESSAGE GENERATION
RECOVERY
DISTRIBUTION
BagManager
BagMessage
BagJourney
BagSmart
BAGGAGE PROCESSDECISION SUPPORT & MONITORING
BagSmartCollaborative Decision Making of the Baggage World. Checks real-time BIMs against real-time flight messages and customer defined airline/station/airport topology “rules”, to determine whether a bag is at risk of becoming a mishandled bag. It then provides a processing recommendation to mitigate the risk.
TRACKING & TRACING
RECONCILIATION
DECISION MAKING
MESSAGE GENERATION
RECOVERY
DISTRIBUTION
BagManager
BagMessage
BagJourney
BagSmart
BagConnect
BAGGAGE PROCESSWHEN BAGGAGE MESSAGES GO MISSING?
Sorting Make-UpScreening Transport
Arrival/Claim
Check-in Loading
Unload
Storage
Transfer
BagConnectBagConnect uses baggage information messages passing through SITA’s BagMessage service as the source of data to create missing Transfer and Terminating BSMs.
TRACKING & TRACING
RECONCILIATION
DECISION MAKING
MESSAGE GENERATION
RECOVERY
DISTRIBUTION
BagManager
BagMessage
BagJourney
BagSmart
BagConnect
WorldTracer
BAGGAGE PROCESSTRACING
Sorting Make-UpScreening Transport
Arrival/Claim
Check-in Loading
Unload
Storage
Transfer
WorldTracer20 Years of service – 100’s of millions of bags traced ….. Next Generation GUI and CrewPad
AIRPORT BAGGAGE PERFORMANCEUSING WORLDTRACER DATA
All Bags Transfer BagsJanFebMar AprMayJun Jul AugSepOctNovDec
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12000
2011
2012
2013
Jan Feb Mar AprMay Jun Jul AugSep Oct Nov Dec0
500
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4500
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2011
2012
2013
www.sita.aero/content/baggage-management