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Herman Miller’s Global Partnership Account 2008 Herman Miller achieves 5th consecutive placement on the Dow Jones Sustainability World Index (DJSI World), an international stock portfolio that evaluates annual performance using economic, environmental, and social criteria. Mission Statement Nestle is the world’s leading Nutrition, Health and Wellness company. Our mission of “Good Food, Good Life” is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night. Herman Miller’s Global Partnership Account structure is based upon communication, trust and ease of doing business through a single point of accountability. • Build & nurture long–term relationships throughout the year • Dedicated team members located in key locations around the world • Assist in matching your local business and cultural requirements with your corporate objectives Herman Miller Strategic Initiative Program Development Management Reporting/ Implementation Manufacturing Order Fulfillment Order/Project Status Contracts Executive Sponsor Local Account Manager Workplace Strategist Dedicated Customer Care Product Application Specialist Dedicated Contracts Manager eBusiness Integrator Herman Miller Dealer Design/Space Planning/ Maintenance Furniture Specification Delivery and Installation Furniture Project Management Warranty/Repair Asset Management Order Management Invoicing Executive Sponsor Dealer Account Manager Customer Care Specialist Designer Project Manager Installation Specialist Global Account Manager 2009 For the 21st time in 23 years, Herman Miller is ranked as the “Most Admired” company in its industry in Fortune magazine’s annual survey. Herman Miller also is recognized in the Top 10 for its Innovation, Social Responsibility, and Quality of Products/Services. Director Global Accounts Strategic Tactical Workplace Knowledge Connecting people with places… Herman Miller provides the research, professionals and tools to help you formulate a workplace strategy that makes sense for your organization • Attraction and Retention • Change Communication • Collaboration • Workplace Trends • Metrics and Measures • Ergonomics 2008 Herman Miller received the top rating of 100 percent for a second consecutive year in the Human Rights Campaign Foundation’s annual Corporate Equality Index for its commitment to inclusiveness and diversity. Environmental Commitment 2009 Herman Miller is featured for the sixth time in the Sustainable Business 20 list as one of the “World’s Top Sustainability Stocks,” which includes companies with strong environmental initiatives and solid financial performance. “Perfect Vision 2020” • Zero VOC emissions to air • Zero hazardous waste • Zero solid waste to landfill • Zero process water consumption • 100% renewable electrical energy use • 100% of sales for DfE approved products • 100% of owned and leased facility construction and renovation achieves USGBC’s LEED Silver certification • Based on Herman Miller Performance System • Reduces waste • Order consolidation • Stocking program • Dedicated Customer Care Specialist Reliability • Communication plan • Key performance indicators • Service level agreements Continuous Improvement Example Scorecard for The Hartford Information Supplied Source Nov Dec Jan Feb March April May June Total Approved Dollars Quoted for Completed Projects in all locations HMI 13,477.05 14,207.35 $ 213,314.77 $ $13,379.20 $38,923.14 $52,398.50 $105,477.65 $46,795.29 Total Dollars Invoiced for Completed Projects in all locations HMI 13,477.05 $ 14,207.35 $ 213,314.77 $ $13,379.20 $38,923.14 $52,398.50 $105,477.65 $46,795.29 Total Program Management Dollars Invoiced HMI 22,000.00 $ 17,600.00 $ 17,600.00 $ $22,000.00 $17,600.00 $17,600.00 $22,000.00 17,600.00 $ Total Dollars Invoiced HMI 35,477.05 $ 31,807.35 $ 230,914.77 $ 35,379.20 $ 56,523.14 $ 69,998.50 $ 127,447.65 $ 64,395.29 $ # of Projects Completed On-Budget HMI 4 5 2 4 6 3 8 8 # of Projects Completed On-Time HMI 4 5 2 4 6 3 8 8 Total # of Projects Completed HMI 4 5 2 4 6 3 8 8 # of Workstations Redeployed HMI 10 400 45 138 # of Chairs Redeployed HMI 22 50 31 Customer Satisfaction Rating HP 2.67% 3% Total Dollars Received for Sold Furniture HMI 19,800 Total Cost of Off-site Storage provided by HMI HMI 2,286 2,286 2,286 2,286 2,286.00 2,286.00 2,154.00 0 Total(art) pieces Off-site Storage provided by HMI HMI 381 381 381 381 381 381 370 Measurements Project Budget/Quote Variance - over/(under) - $ - $ - $ - - - - - % Projects Completed On-Budget 100% 100% 100% 100% 100% 100% 100% 100% % Projects Completed On-Time 100% 100% 100% 100% 100% 100% 100% 100% Cost Savings Of Items Redeployed 6,600 $ 29,400 $ 576,000 $ 74,100 $ - $ - $ 198,720 $ - $ Cost Savings Less Total Spend - Net Return (28,877.05) (2,407.35) 345,085.23 38,720.80 (56,523.14) (69,998.50) 71,272.35 (64,395.29) Customer Satisfaction Rating - - 2.67% - - 3.00% - - Cost of Off-site storage per art piece 6.00 $ 6.00 $ 6.00 $ 6.00 $ 6.00 $ 6.00 $ 5.82 $ #DIV/0! Total Dollars Received for Sold Furniture 19,800 - - - - - - - Metrics Project Quote Accuracy 100% 100% 100% 100% 100% 100% 100% 100% % Projects Completed On-Budget 100% 100% 100% 100% 100% 100% 100% 100% % Projects Completed On-Time 100% 100% 100% 100% 100% 100% 100% 100% Redeployment Cost as a Percent of Cost Savings 204.2% 48.3% 37.0% 18.1% #DIV/0! #DIV/0! 53.1% #DIV/0! Program Management as a % of Total Spend 62% 55% 8% 62% 31% 25% 17% 27% Customer Satisfaction Rating - - 2.67% - - 3.00% - - Scorecard Rating Results Project Quote Accuracy 4 4 4 4 4 4 4 4 % Projects Completed On-Budget 4 4 4 4 4 4 4 4 % Projects Completed On-Time 4 4 4 4 4 4 4 4 Redeployment Cost as a Percent of Cost Savings 4 0 0 3 3 3 0 0 Customer Satisfaction Rating - - 2.67% - - 3.00% - - 2009 Herman Miller again is named to IndustryWeek magazine’s annual listing of the 50 Best U.S. Manufacturing Companies. 2008 Herman Miller was named to the 2008 list of America’s Safest Companies by Occupational Hazards magazine. America’s Safest Companies is a corporate award honoring the safest companies in the United States. • ServiceNet web-based project tool • 6,237 quotes in 2008 • 520 average quotes per month • 6,429 completed projects in 2008 • 536 average completed projects per month Delivery and Installation Innovation 1946 1968 1994 2006 2010 Herman Miller was recognized by Fast Company magazine as one of its 2010 Most Innovative Companies and among the more select Innovation All-Stars. We don’t set out to invent materials or processes, but if a problem and the resulting design calls for something new, we go for it... • Focus on the integration of people, technology and changing work processes • Research the complexities of our customers’ needs, explore materials and processes, and create designs that respond to social and economic trends in the global market • Risk taking – get behind promising new products that sometimes become innovations • Encourage our designers to experiment with any materials and process that solves the problem they are trying to solve • Application – create solutions to support the unique business drivers of each customer 2010 Herman Miller for the third year in a row is ranked as one of Fortune magazine’s “100 Best Companies to Work For.” We are the only furniture manufacturer to make the list. Why Herman Miller? • Recognized Innovator • Socially Responsible • Inclusive Community • Global Partner • Environmental Steward • Technology Advanced • Financially Stable • Proven Reliability (HMPS) • Certified Dealer Network 2009 The Michigan Business and Professional Association (MBPA) has again selected Herman Miller as one of West Michigan’s “101 Best and Brightest Companies to Work For.” The MBPA selects companies who recognize that employees are their greatest asset and who dedicate themselves to creating business results through innovative Human Resource policies and practices.
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Transcript of HM Nestle Banner
Herman Miller’s Global Partnership Account
2 0 0 8Herman Miller achieves 5th consecutive placement on the Dow Jones Sustainability World Index (DJSI World), an international stock portfolio that evaluates annual performance using economic, environmental, and social criteria.
Mission Statement
Nestle is the world’s leading Nutrition, Health
and Wellness company. Our mission of “Good
Food, Good Life” is to provide consumers with
the best tasting, most nutritious choices in
a wide range of food and beverage categories
and eating occasions, from morning to night.
Herman Miller’s Global Partnership Account structure is based upon communication, trust and ease of doing business through a single point of accountability.
• Build & nurture long–term relationships throughout the year
• Dedicated team members located in key locations around the world
• Assist in matching your local business and cultural requirements with your corporate objectives
Herman Miller
Strategic InitiativeProgram Development
Management Reporting/Implementation
Manufacturing Order FulfillmentOrder/Project Status
Contracts
Executive Sponsor
Local Account ManagerWorkplace Strategist
Dedicated Customer Care
Product Application Specialist
Dedicated Contracts Manager
eBusiness Integrator
Herman MillerDealer
Design/Space Planning/ Maintenance
Furniture SpecificationDelivery and Installation
Furniture Project Management
Warranty/RepairAsset ManagementOrder Management
Invoicing
Executive SponsorDealer Account
Manager
Customer CareSpecialist
Designer
Project Manager Installation Specialist
Global Account Manager
2 0 0 9For the 21st time in 23 years, Herman Miller is ranked as the “Most Admired” company in its industryin Fortune magazine’s annual survey. Herman Miller also is recognized in the Top 10 for its Innovation,Social Responsibility, and Quality of Products/Services.
DirectorGlobal Accounts
Strategic Tactical
Workplace Knowledge
Connecting people with places…
Herman Miller provides the research, professionals and tools to help you formulate a workplace strategy that makes sense for your organization
• Attraction and Retention• Change Communication• Collaboration• Workplace Trends• Metrics and Measures• Ergonomics
2 0 0 8Herman Miller received the top rating of 100 percent for a second consecutive year in the Human RightsCampaign Foundation’s annual Corporate Equality Index for its commitment to inclusiveness and diversity.
Environmental Commitment
2 0 0 9Herman Miller is featured for the sixth time in the Sustainable Business 20 list as one of the “World’s Top Sustainability Stocks,” which includes companies with strong environmental initiatives and solid financial performance.
“Perfect Vision 2020”• Zero VOC emissions to air• Zero hazardous waste• Zero solid waste to landfill• Zero process water consumption• 100% renewable electrical energy use• 100% of sales for DfE approved products• 100% of owned and leased facility
construction and renovation achieves USGBC’s LEED Silver certification
• Based on Herman Miller Performance System• Reduces waste• Order consolidation• Stocking program• Dedicated Customer Care Specialist
Reliability
• Communication plan• Key performance indicators• Service level agreements
Continuous Improvement
Example Scorecard for The HartfordInformation Supplied Source Nov Dec Jan Feb March April May June
Total Approved Dollars Quoted for Completed Projects in all locations HMI 13,477.05 14,207.35$ 213,314.77$ $13,379.20 $38,923.14 $52,398.50 $105,477.65 $46,795.29
Total Dollars Invoiced for Completed Projects in all locations HMI 13,477.05$ 14,207.35$ 213,314.77$ $13,379.20 $38,923.14 $52,398.50 $105,477.65 $46,795.29
Total Program Management Dollars Invoiced HMI 22,000.00$ 17,600.00$ 17,600.00$ $22,000.00 $17,600.00 $17,600.00 $22,000.00 17,600.00$
Total Dollars Invoiced HMI 35,477.05$ 31,807.35$ 230,914.77$ 35,379.20$ 56,523.14$ 69,998.50$ 127,447.65$ 64,395.29$
# of Projects Completed On-Budget HMI 4 5 2 4 6 3 8 8
# of Projects Completed On-Time HMI 4 5 2 4 6 3 8 8
Total # of Projects Completed HMI 4 5 2 4 6 3 8 8
# of Workstations Redeployed HMI 10 400 45 138
# of Chairs Redeployed HMI 22 50 31
Customer Satisfaction Rating HP 2.67% 3%
Total Dollars Received for Sold Furniture HMI 19,800
Total Cost of Off-site Storage provided by HMI HMI 2,286 2,286 2,286 2,286 2,286.00 2,286.00 2,154.00 0
Total(art) pieces Off-site Storage provided by HMI HMI 381 381 381 381 381 381 370
Measurements
Project Budget/Quote Variance - over/(under) -$ -$ -$ - - - - - % Projects Completed On-Budget 100% 100% 100% 100% 100% 100% 100% 100%% Projects Completed On-Time 100% 100% 100% 100% 100% 100% 100% 100%Cost Savings Of Items Redeployed 6,600$ 29,400$ 576,000$ 74,100$ -$ -$ 198,720$ -$ Cost Savings Less Total Spend - Net Return (28,877.05) (2,407.35) 345,085.23 38,720.80 (56,523.14) (69,998.50) 71,272.35 (64,395.29) Customer Satisfaction Rating - - 2.67% - - 3.00% - - Cost of Off-site storage per art piece 6.00$ 6.00$ 6.00$ 6.00$ 6.00$ 6.00$ 5.82$ #DIV/0!Total Dollars Received for Sold Furniture 19,800 - - - - - - -
MetricsProject Quote Accuracy 100% 100% 100% 100% 100% 100% 100% 100%% Projects Completed On-Budget 100% 100% 100% 100% 100% 100% 100% 100%% Projects Completed On-Time 100% 100% 100% 100% 100% 100% 100% 100%Redeployment Cost as a Percent of Cost Savings 204.2% 48.3% 37.0% 18.1% #DIV/0! #DIV/0! 53.1% #DIV/0!
Program Management as a % of Total Spend 62% 55% 8% 62% 31% 25% 17% 27% Customer Satisfaction Rating - - 2.67% - - 3.00% - -
Scorecard Rating ResultsProject Quote Accuracy 4 4 4 4 4 4 4 4% Projects Completed On-Budget 4 4 4 4 4 4 4 4% Projects Completed On-Time 4 4 4 4 4 4 4 4Redeployment Cost as a Percent of Cost Savings 4 0 0 3 3 3 0 0Customer Satisfaction Rating - - 2.67% - - 3.00% - -
2 0 0 9Herman Miller again is named to IndustryWeek magazine’s annual listing of the 50 Best U.S. Manufacturing Companies.
2 0 0 8Herman Miller was named to the 2008 list of America’s Safest Companies by Occupational Hazards magazine.America’s Safest Companies is a corporate award honoring the safest companies in the United States.
• ServiceNet web-based project tool• 6,237 quotes in 2008• 520 average quotes per month• 6,429 completed projects in 2008• 536 average completed projects per month
Delivery and Installation Innovation
1946
1968
1994
2006
2 0 1 0Herman Miller was recognized by Fast Company magazine as one of its 2010 Most Innovative Companies and among the more select Innovation All-Stars.
We don’t set out to invent materials or processes, but if a problem and the resulting design calls for something new, we go for it...
• Focus on the integration of people, technology and changing work processes
• Research the complexities of our customers’ needs, explore materials and processes, and create designs that respond to social and economic trends in the global market
• Risk taking – get behind promising new products that sometimes become innovations
• Encourage our designers to experiment with any materials and process that solves the problem they are trying to solve
• Application – create solutions to support the unique business drivers of each customer
2 0 1 0Herman Miller for the third year in a row is ranked as one of Fortune magazine’s “100 Best Companies to Work For.” We are the only furniture manufacturer to make the list.
Why Herman Miller?
• Recognized Innovator• Socially Responsible• Inclusive Community• Global Partner• Environmental Steward• Technology Advanced• Financially Stable• Proven Reliability (HMPS)• Certified Dealer Network
2 0 0 9The Michigan Business and Professional Association (MBPA) has again selected Herman Miller as one of West Michigan’s “101 Best and Brightest Companies to Work For.” The MBPA selects companies who recognize that employees are their greatest asset and who dedicate themselves to creating business results through innovative Human Resource policies and practices.
