HiPath OpenOffice Me Customer Value Presentation

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2006

HiPath OpenOffice METM

Do more. Know more. Be more.

Customer Value Presentation – Detailed

Copyright © Siemens Enterprise Communications GmbH & Co KG 2007. All rights reserved.

August 07 Copyright © 2007. All rights reserved. Siemens Enterprise Communications

Remember life before…

Before personal computers…

Trying to add a paragraph, sentence, or symbol to an already typed document

Using white corrective fluid to cover errors

Wishing for a way to add a graphic to your document



Before the Internet…

Deciphering how to use the library catalog system to find a book or magazine

Being limited to information within that library

Frequenting the local library to get information

Calling other libraries to see if they carried the information you needed



Before Email…

Standing in line at the local post office

Waiting days for an important document or correspondence to arrive

Sharing printed out graphs and images

Organizing paper memos and print outs in large metal filing cabinets


Now we cannot imagine life withoutthese everyday technologies

Before all of these basic modern inventions, we were fine with the typewriter, the library, and taking multiple trips to the post office.

Now, we cannot imagine life without these everyday conveniences that drive revenue, decrease operational costs, address critical business issues faster, etc.

Time, hassle, and monetary savings


HiPath OpenOffice MEDo more. Know more. Be more.

Why does your world need a new unified communications solution?

1

What can HiPath OpenOffice ME™ do for you?2

What you can expect and how to get it3


The need for a “Remember-life-before” answer for your unified communications world

Do you or your employees spend much of the day:

• Leaving messages using multiple methods or devices

• Playing rounds of phone tag, or• Guessing which of your employees or

teammates are available for a quick meeting?

You might be content because it’s what you know and what you have

You are losing valuable time and potentially losing valuable business


Your communications painimpacts larger business issues

Your

Communications

Pain More Mobile Workforce

Inefficient Communication

+Proliferation of Number of Devices

Business

Impacts Missed Revenue Opps. Unnecessary Costs

Unhappy Customers Productivity


HiPath OpenOffice MEYour “Remember-life-before” Unified Communications Appliance

Before HiPath OpenOffice…

Inefficient communication: Multiple messages, phone tag, etc.

Missed project deadlines: Frustrated and stressed organization

Missed opportunities: Lost potential revenue or keeping unnecessary costs to your business



Why does your world need a new unified communications solution?1





HiPath OpenOffice ME is:• A unified communications appliance which provides easy to use, built-in voice and

conferencing services, voicemail, messaging, mobility, and presence for organizations

with 20-150 users.

• HiPath OpenOffice will enable you to:

The .60 Cent Challenge >> Can you save .60 cents per user per day?


Your desk phone, mobile, and PC… Now unified in myPortal!

Unify your desk phone, mobile, and PC!

myPortal is all you need for unified and productive communication!


Presence Status

Know the presence status of others AND make your presence status known

Presence can be set automatically by phone or Outlook calendar (by keywords, EX: “Meeting” or “Holiday”)

View who is available at any given time via intuitive myPortal icons

View the presence status of all internal users or Favorites List in a single view

Change your presence status via myPortal and phone

Presence capability is also available in the attendant console application. Office administrators can see the presence status of everyone in the organization.

Productivity

Many presence features can be

accessed via GUI and TUI

Satisfaction


Conference Management

Creating conference calls is quick and simple

Schedule your conference calls via myPortal

To create a “Dial-in” or “Ad-hoc” conference call, simply drag and drop participants from your directory.

Manage your active conference call via myPortal

Operational Costs

Productivity


Microsoft OutlookTM Plug-in

One familiar communication portal for Outlook usersInstall a simple plug-in to integrate myPortal with

Microsoft OutlookTM

See all communication in a single view – no more switching between multiple systems (voicemail, fax, email, journal, instant messaging)

No more missed potential opportunities because they “slipped through the cracks”

If Outlook is your main communication tool, you can simply integrate myPortal functionality

Productivity Revenue Opportunity


The End of Communications ImpedimentsDo more. Know more. Be more.

Put an end to communications impediments.1

Provide “built-in” functions to extend the value ofthe call to meet your business requirement.

2

What should a great communications solution do?


The End of Communications ImpedimentsDo more. Know more. Be more.

Ever needed to talk to someone in your business right away but just got engaged tone?

Ever been looking at a contacts details on screen and wanted to call them but got distracted?

Ever been on a critical call and had to divide your attention between listening, speaking, and furiously writing notes?

Ever had to drive to a meeting because you couldn't organize a conference call quickly?

Ever been “on the road” and spent time and money calling your message service, or relied on a colleague to let others know your plans have changed?

Ever answered a customer question with "I don't know, let me talk to xyz (internal contact) and get back to you?"

What if you could call them directly from the application screen? Just click and dial.

What if you could see their presence status and send them an Instant Message to let them know?

What if you could simply record the conversation for a detailed meeting report or to review later?

What if you could listen to voicemail or receive faxes from your laptop? Change your presence status from your mobile phone.

What if you could see which internal contacts are available to help answer inquiries so you can close more open actions and more business?.

What if you could easily set up and visually control audio conferences any time you wanted?


Mobile Options that Move with YouDo more. Know more. Be more.

Onsite Mobility WLAN: Ideal for employees that

can’t be tied to their desks. Works for data AND voice.

Hot desking

Mobile Working Cell Phone Integration: Take

advantage of HiPath OpenOffice feature rich functionality (EX: Transfer calls, toggle between two calls, or set-up an internal conference call from your mobile phone)

One mailbox – not two

Remote control for status access via TUI

Personal Notification: Always know when you have received an incoming voice or fax message

Home Working One Number Services for

your mobile phone. Give out only one number to all your contacts. Eliminate contacts having to remember multiple numbers to reach you.

“Call Me!” allows you to benefit from your office negotiated call rates and packages. Save money.


To

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A Total Integrated Communications PackageOptions for your business

MobilityInfrastructure

Stand-alone HiPath Wireless (WLAN) access points with voice optimization

HiPath Wireless (WLAN) controller for larger customer sites

DeviceOptions

OpenStage 20, 40, 60, 80 optiPoint WL2 Professional optiClient optiPoint 410 and 420

HiPath OpenOffice

Communications System

Application-rich Peripheral board choices Scalability up to 150 users

=++



Why does your world need a new unified communications solution?1





HiPath OpenOffice

IMAGINE…

• Being able to spend more quality time talking to your customers

• Being able to maximize your staff’s time to the fullest extent

• Being able to speed up your internal decision making and improve workflow efficiency

Improved Productivity

IMAGINE…

• Your customers being able to reach you on the first try no matter where you are

• Your employees being able to access the right people to resolve a customer issue quickly

Increased Satisfaction

IMAGINE…

• Being able to control costs, improve cash flow, and free up funds for more investment

• Being able to punch above your weight and improve competitive differentiation through using the latest communication technology

Growing Your Business


To achieve a 24 month payback on a 50 user system, you need to save .60 cents / user / day.

Can you save… 4 minutes on a mobile phone @ .15 cents/minute 5 minutes on a conference service @ .12 cents/minute/participant 1.5 km traveling in a car to meet a customer 30 seconds on a hotel phone 1 minute on an international call made from your mobile phone

Or are you willing to continue to pay these unnecessary costs… The cost of missing an important customer call because you don’t have info status pops The cost of transferring a customer call to someone who isn’t there because you don’t have presence The cost of misunderstanding a customer instruction because you don’t have live call recording


The .60 Cent Challenge >> Can you save .60 cents per user per day?


HiPath OpenOffice MEYour “Remember-life-before” Unified Communications Appliance

Say *Goodbye* to:

Inefficient business communication Missed project deadlines Out of control communications cost

Say *Hello* to:

Improved productivity Increased satisfaction Growing your business

…with HiPath OpenOffice ME

HiPath OpenOffice Me Customer Value Presentation

Education

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