OpenStage 20 T HiPath 500/3000/5000/HiPath … · Communication for the open minded Siemens...

Communication for the open minded

Siemens Enterprise Communicationswww.siemens.com/open

DocumentationHiPath 500, HiPath 3000, HiPath 5000OpenStage 15 T

User Guide

Important information


Trademarks

Never open the telephone or a key module. Should you en-counter any problems, contact the responsible service per-sonnel.

Use only original Siemens accessories. The use of other ac-cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

The device conforms to the EU directive 1999/5/EC as attes-ted by the CE marking.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

Proper disposal and separate collection of your old appli-ance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old ap-pliance, please contact your city office, waste disposal ser-vice, the shop where you purchased the product or your sa-les representative.

The statements quoted above are only fully valid for equip-ment which is installed and sold in the countries of the Eu-ropean Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other re-gulations regarding the disposal of electrical and electronic equipment.

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Location of the telephone• The telephone should be operated in a controlled environment with an

ambient temperature between 5°C and 40°C. • To ensure good speakerphone quality, the area in front of the micropho-

ne (front right) should be kept clear. The optimum speakerphone dis-tance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the tele-phone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments, such as ba-throoms.

Product support on the InternetInformation and support for our products can be found on the Internet: http://www.siemens-enterprise.com/.

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:http://wiki.siemens-enterprise.com/.

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http://www.siemens-enterprise.com/

http://wiki.siemens-enterprise.com/

Contents

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Online documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .8About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . 9

Getting to know your OpenStage phone . . . . . . . . .10The user interface of your OpenStage 15 T . . . . . . . . . . . . . . . . . . . . . 10OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Mailbox key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Answering a call via the loudspeaker (speakerphone mode) . . . . . . 20

Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Open listening in the room during a call . . . . . . . . . . . . . . . . . . . . . . . . 22Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Reject calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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Contents

Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 26Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Using call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . 29Call forwarding in the carrier network andforwarding multiple subscriber numbers (MSN) (not for U.S.). . . . . 30

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Viewing and deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . 32

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . 33Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accepting a specific call for your colleague . . . . . . . . . . . . . . . . . . . 33Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Answering calls from the entrance telephone and opening the door35

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37En-bloc sending/correcting numbers . . . . . . . . . . . . . . . . . . . . . . . . 37Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Dialing a number from the internal directory . . . . . . . . . . . . . . . . . . 39Using the LDAP directory (not for HiPath 500) . . . . . . . . . . . . . . . . 40Making calls using system speed-dial numbers . . . . . . . . . . . . . . . 42Dialing with speed-dial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . 43Talking to your colleague with discreet calling (not for HiPath 500). 44Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . 44Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . 44Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Preventing and allowing call waiting (automatic camp-on) . . . . . . . 47Turning the call waiting tone on and off. . . . . . . . . . . . . . . . . . . . . . 47Saving a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . 51Transferring a call after a speaker call announcement in a group . . 52Send trunk flash (not for HiPath 500). . . . . . . . . . . . . . . . . . . . . . . . 53

If you cannot reach a destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . 54

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

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Contents

Programming the function keys . . . . . . . . . . . . . . . .56Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Overview of functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Displaying and assigning call charges . . . . . . . . . .63Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65Turning ringer cutoff on and off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 66Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Silent Monitoring/Secret busy override (not for HiPath 500) . . . . . . . . . 67Monitoring a room. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Trace call: identifying anonymous callers (not for U.S.) . . . . . . . . . . . . . 68Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 69Locking another telephone to prevent unauthorized use . . . . . . . . . . . 70Saving your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

More functions/services. . . . . . . . . . . . . . . . . . . . . . .72Appointments function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73Creating and sending a message. . . . . . . . . . . . . . . . . . . . . . . . . . . 73Viewing and editing incoming messages. . . . . . . . . . . . . . . . . . . . . 74

Leaving an advisory message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Using another telephone like your own for a call . . . . . . . . . . . . . . . . . 76Change number (exchanged phone/move/relocate) . . . . . . . . . . . . . . . 77Resetting services and functions(system-wide cancellation for a telephone) . . . . . . . . . . . . . . . . . . . . . . 78Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . 79Using system functions from outsideDISA (direct inward system access) . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 81Controlling connected computers/programs/telephone data service . . 82Communicating with PC applications over a CSTA interface . . . . . . . . 83Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . 84Sensors (HiPath 33x0/35x0 only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Paging persons (not for U.S., not for HiPath 500) . . . . . . . . . . . . . . . . . 85

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Contents

Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . 86Activating/deactivating a group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Accepting a call for another member of your team . . . . . . . . . . . . . . . . 88Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Special functions in the LAN(not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Leaving hunt group/group call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Setting up "follow me" call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 92Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Controlling relays (only for HiPath 3000) . . . . . . . . . . . . . . . . . . . . . . . . 95Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Individual phone configuration . . . . . . . . . . . . . . . . 97Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Adjusting the receiving volume during a call . . . . . . . . . . . . . . . . . . 98Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Adjusting the ring tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . 99Activating/deactivating the ringer. . . . . . . . . . . . . . . . . . . . . . . . . . . 99Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Phone functions, testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Differing display view in a HiPath 4000 environment (not for HiPath 500) . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 102Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Overview of functions and codes. . . . . . . . . . . . . . 109

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General information

General information

About this manualThis document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea-tures must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be due to one of the following reasons:• The function is not configured for you or your telephone. Please con-

tact your system support representative.• Your communications platform does not feature this function. Please

contact your Siemens sales partner for information on how to upgrade.

This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone.

These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.

This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Refe-rence Guide contains quick and reliable explanations of frequently used functions.

Service

If you experience problems or defects with the phone, please dial the ser-vice number for your country.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid en-dangering yourself or other persons and to prevent damage to the unit.

The Siemens service department can only help you if you experi-ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.For queries regarding connection of the telephone, please contact your network provider.

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General information

Intended useThe OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized.

Telephone typeThe phone name data can be found on the name plate on the base of the device; The exact product name and serial number are specified here.Specific details concerning your communications platform can be obtained from your service technician.Please have this information ready when you contact our service depart-ment regarding faults or problems with the product.

Speakerphone quality and display legibility• To ensure good speakerphone quality, the area in front of the micropho-

ne (front right) should be kept clear. The optimum speakerphone dis-tance is 50 cm.

• Proceed as follows to optimize display legibility:– Turn the phone to tilt the display to ensure you have a frontal view of

the display while eliminating light reflexes.– Adjust the contrast as required page 97.

9

Getting to know your OpenStage phone

Getting to know your OpenStage phoneThe following sections describe the most frequently used operating ele-ments and the displays on your OpenStage phone.

The user interface of your OpenStage 15 T

Properties of your OpenStage 15 T

1 You can make and receive calls as normal using the handset.

2 The display permits intuitive operation of the phone page 15.

5 Audio keys are also available, allowing you to optimally configure the audio features on your telephone page 12.

4 O mailbox key and N menu key.

5 The keypad is provided for input of phone numbers/codes.

6 You operate the page 12 telephone with the navigation keys.

3 The programmable sensor keyscan be assigned with functions (e. g. Disconnect) page 56.

Display type LCD, 24 x 2 charactersFull-duplex speakerphone function ;Wall mounting ;

7

1

2

5

3 4

6

10


OpenStage Key Module 15The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys.Like keys on the phone, these keys can be programmed and used accord-ing to your needs page 13.

You can only attach one OpenStage Key Module 15 to your OpenStage 15 T.

11


Keys

Audio keys

Mailbox key and Menu key

Navigation keysThese are used to manage most of your phone’s functions and display.

Key Function when key is pressed

- Reduce volume and set contrast brighter page 97.

n Turn speaker on/off (with red LED key) page 22.

+ Increase volume and set contrast darker page 97.


O Open mailbox (with red LED key) page 16.

N Open Program/Service menu (with red LED key) page 18.


< Open the idle menu page 15 or browse back in the menu.

= Perform action.

: Open the idle menu page 15 or browse forward in the menu.

12


Programmable function keysYour OpenStage 15 T has eight illuminated keys to which you can assign functions or numbers.

Depending on how they are programmed, you can use the keys as:• Function keys page 56• Repdial/Direct station selection key page 61

Each key can be programmed with one function.

Press the key briefly to activate the programmed function or dial the stored number.

Hold the key to open the key programming menu page 56.

Your OpenStage is delivered with label strips. Write functions or names in the white fields on the label strips.

The status of a function is shown by the LED on the corresponding func-tion key.

Meaning of LED displays on function keys

Increase the number of programmable function keys by connecting a key module page 11.

The configuration of direct station selection keys must be activated by your service personnel.

Direct station selection keys can be assigned an internal number from the HiPath 4000 network.

LED Meaning of function key

S Off The function is deactivated.

T Flashing[1]

[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing interval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual.

The function is in use.

R On The function is activated.

Peter Fox

Destinations?

13


KeypadIn cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeated-ly.

Example: To enter the letter "h", press the number 4 key on the keypad twice.

Alphabetic labeling of dial keys is also useful when entering vanity num-bers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).

To enter a digit in an alphanumerical input field, hold down the rele-vant key.

14


DisplayYour OpenStage 15 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs page 97.

Idle modeYour phone is in idle mode when there are no calls taking place or settings being made.

Example:

Idle menu

When in idle mode, press a key on the 3-way navigator page 12 to dis-play the idle menu. You can call up various functions here. The idle menu includes selected functions from the Program/Service menu page 18.

The idle menu may contain the following entries:• Caller list• Forwarding on• Lock phone• Do not disturb on[1]

• Advisory msg. on• Ringer cutoff on• Send message• View sent message[2]

• View callbacks[3]

• Phonebook• HF answerback on• Suppress call ID• Call waiting tone off• DISA intern

[1] Must be activated by service personnel.[2] Only appears when there are messages that the recipient has not yet viewed[3] Only appears if callback requests are saved

220870 f13:15 MON 02.03.07

Time

Date

Open the idle menu

Own phone number

15


MailboxDepending on the type and configuration of your communications platform (contact the relevant service personnel), messages from services, such as, HiPath Xpressions are displayed in this application in addition to messages received.

MessagesYou can send short text messages to individual internal stations or groups.

In idle mode ( page 15) the following signals alert you to the presence of new messages:

• O key LED lights up• Display "Messages received".

Press the mailbox key O.

Example:

VoicemailIf your telephone is connected to a voicemail system (such as Entry Voice Mail), the Mailbox key will also light up to alert you to any messages that have arrived. An appropriate message also appears on the display (for instance, in Entry Voice Mail: "X new messages").

To play back your voicemail, follow the instructions on the display.

For a description of how to edit the entries page 74.

Text? fMessage from: Coco, Chanel

Display message

Caller ID

Function menu

16


Caller listIf you are unable to accept an external or internal call, the call attempt is stored in the caller list.Answered calls can also be saved (contact your service personnel).

Your telephone stores up to ten calls in chronological order. Each call is as-signed a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

The caller list is automatically displayed page 15 in the idle menu page 38.

Information is displayed regarding the caller and the time at which the call was placed.

Example:

Callers with suppressed numbers cannot be saved in the call log.

For a description of how to edit the call logs page 38.

Busy 21.02. 16:25 f10168 PETER

Date

Telephone status during a call attempt

Time

Caller ID

Function menu

17


Program/Service menu Use the N menu key to reach the Program/Service menu for your com-munication system.

The menu key LED remains red as long as you are in this menu.

Example:

A double arrow next to an entry indicates the availability of additional op-tions for this entry. The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu.

*7=Use speed dialing? fProgram/Service:

Menu title

Further entries are avail-able

Menu option

18

Basic functions

Step by step

Basic functions

Answering a callSpecial default ring signaling is set for your telephone:• When you receive an internal call, your telephone

rings once every four seconds (single-tone se-quence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

• When you receive a call from the entrance telepho-ne, your telephone rings three times in rapid suc-cession every four seconds (triple-tone sequence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

The number or the name of the caller appears on the display.

Answering a call via the handset

The phone is ringing. The caller appears on the screen.

^ Lift the handset.

+ or - Raise or lower the volume. Keep pressing the key until the desired volume is set.

Please read the introductory chapter "Getting to know your OpenStage phone" page 10 care-fully before performing any of the steps descri-bed here on your phone.

Your service personnel can adjust the ring ca-dence for external and internal calls for you. In other words, different ring cadences can be set for different internal callers.

19

Step by step

Basic functions

Answering a call via the loudspeaker (speakerphone mode)

Suggestions for using speakerphone mode:• Tell the other party that you are using speakerphone

mode.• The speakerphone works bests at a low receiving

volume.• The ideal distance between the user and the tele-

phone set in speakerphone mode is about 50 cm (approx. 20 inches).

The phone rings. The caller appears on the screen.

n Press the key shown. The LED lights up.

if nec. + or - Raise or lower the volume. Keep pressing the key until the desired volume is set.

Ending a call

n Press the key shown. The LED goes out.

20

Basic functions

Step by step

Switching to speakerphone modePrerequisite: You are conducting a call via the handset.

n\ Hold down the key and replace the handset. Then re-lease the key.

if nec. + or - Set the call volume. Keep pressing the key until the desired volume is set.

U.S. mode

If the country setting is set to U.S. (ask the service per-sonnel), you do not have to hold down the loudspeaker key when replacing the handset to switch to speaker-phone mode.

n Press the key shown.

] Replace the handset. Proceed with your call.

if nec. + or - Set the call volume. Keep pressing the key until the desired volume is set.

Switching to the handsetPrerequisite: You are engaged in a call in speakerphone mode.

^ and [ Lift the handset. Proceed with your call.

21

Step by step

Basic functions

Open listening in the room during a callYou can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Prerequisite: You are conducting a call via the handset.

Activating


Deactivating


22

Basic functions

Step by step

Making calls

Off-hook dialing

^ Lift the handset.

j Internal calls: Enter the station number.External calls: Enter the external code and the station number.

The called party does not answer or is busy:

\ Replace the handset.

On-hook dialing

j internal: Enter the station number.External calls: Enter the external code and the station number.

The other party answers with speaker:

^ Lift the handset.

or On-hook dialing: Speakerphone mode.

The called party does not answer or is busy:


Dialing with DDS keys

Prerequisite: You have saved a number on a DDS key page 61.

S Press the key with a saved number.If the number is saved on the second layer, press the shift key first.

You can press the DDS key during a call and au-tomatically initiate a callback page 26.

23

Step by step

Basic functions

Redialing a numberThe last three external telephone numbers dialed are stored automatically.

You can redial them simply by pressing a key.

Displaying and dialing saved station numbers

Prerequisite: The "Redial" key is configured.

S Press the "Redial" key to dial the last number dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

or

Keep confirming until the phone number you want ap-pears.

Select and confirm the option shown.

Ending a call

n Press the lit key.or


If this feature is configured (contact your service personnel), account codes entered are also sa-ved page 64.

Next?

Call?

24

Basic functions

Step by step

Reject callsYou can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).

Prerequisite: The "Disconnect" key is configured. The phone rings. The caller appears on the screen.

S Press the "Disconnect" key.

If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" is display-ed (e. g. in the case of recalls).

Turning the microphone on and offTo prevent the other party from listening in while you consult with someone in your office, you can tempora-rily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree mi-crophone to answer an announcement via the telepho-ne speaker (speaker call, page 34).

Prerequisite: A connection is set up, the microphone is activated. The "Microphone" key is configured

S Press the "Microphone" key. The microphone is deacti-vated.

or

R Press the illuminated "Microphone" key. The micropho-ne is activated.

25

Step by step

Basic functions

Calling a second party (consultation)You can call a second party while a call is in progress. The first party is placed on hold.

Confirm the option shown.

j Call the second party.

Return to the first party:

Confirm,

or

select and confirm the option shown

Switching to the held party (alternating)


Combine the calling parties into a three-party con-ference


Allowing call partners to continue a conference af-ter you exit


Consult?

Return to held call?

Quit and return?

Alternate?

Conference?

Leave conference?

For more information on conferences, see page 49.

26

Basic functions

Step by step

Transferring a callIf the person you are speaking to wants to talk to ano-ther colleague of yours, you can transfer the call that colleague.


j Enter the number of the party to which you want to transfer the call.

[ Announce the call, if necessary.


or

Select and confirm the option shown[1].

Consult?

Transfer?

[1] "Differing display view in a HiPath 4000 environment (not for HiPath 500)"

27

Step by step

Basic functions

Call forwarding

Using variable call forwardingYou can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)

S If configured: Press the "Call forwarding" key.or

: Open the idle menu page 15.


Confirm,

or

select and confirm the option shown,

or


j Enter the destination number.


Deactivating call forwarding


When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact your service per-sonnel), you can also forward calls to this desti-nation. Destinations: Fax = 870, DID = 871, Fax-DID = 872.

If you are a call forwarding destination, your dis-play will show the number or the name of the ori-ginator on the upper line and that of the caller on the lower line.

Special features must be taken into considerati-on if your telephone operates with HiPath 5000 (system networking via PC network) page 92!

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off

28

Basic functions

Step by step

Using call forwarding no reply (CFNR)Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are recei-ved while another call is ongoing can be automatically forwarded to a specified telephone.

N Press the key shown.


j Enter the destination number.• Enter the internal station number for internal desti-

nations• Enter the external code and the external station

number for external destinations


Deactivating call forwarding no reply




or

Select and confirm to deactivate but not delete the for-warding destination.

*495=CFNR on?

Save?

#495=CFNR off?

Delete?

End

If CFNR is activated "CFNR to: ..." appears briefly on the display after you hang up.

29

Step by step

Basic functions

Call forwarding in the carrier network andforwarding multiple subscriber numbers (MSN) (not for U.S.)If this function has been configured (contact your ser-vice personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) direct-ly within the carrier network.For example, you can forward your phone line to your home phone after business hours.



Select and confirm the required type of call forwarding

or


or


j Enter your DID number.

j Enter the destination number (without the external code).


Deactivating call forwarding


Confirm the displayed call forwarding type.

j Enter your DID number.

Trunk forwarding on?

1=immediately ?

2=unanswered calls?

3= on busy?

Save?

Trunk forwarding off?

30

Basic functions

Step by step

Using callbackYou can request a callback if the internal station called is busy or if nobody answers. This also applies for external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user.You receive a callback• When the other party is no longer busy,• When the user who did not answer has conducted

another call.

Storing a callback

Prerequisite: You have reached a busy line or no one answers.


Accepting a callback

Prerequisite: A callback was saved. Your telephone rings and "Callback: ..." appears on the display.

^ Lift the handset.

or


or


You hear a ring tone.

When configured (contact your service person-nel), all callback requests are automatically dele-ted over night.

Callback?

Answer?

31

Step by step

Basic functions

Viewing and deleting a stored callback



Select and confirm to display additional entries.

Deleting a displayed entry


Ending retrieval


or

N Press the key shown. The LED goes out.

or


View callbacks?


Display next?

Delete?

End?

32

Enhanced phone functions

Step by step


Answering calls

Accepting a specific call for your colleague

You hear another telephone ring.




if nec.

Select and confirm until the name/number of the re-quired subscriber is displayed.


or

j If you know the number of the telephone that is ringing, enter it directly.

more functions? f

*59=Accept, directed?


Next?

Accept call?

33

Step by step


Using the speakerphoneA colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an-nouncement. The other party’s name or station number appears on the screen.

You can conduct the call with the handset or in speaker-phone mode.

^ Lift the handset and answer the call.

or

Press the "OK" key to confirm your selection and answer the call.

Enabling and disabling handsfree answerback



or


Microphone on?

If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immedi-ately in speakerphone mode.If handsfree answerback is disabled (default set-ting), follow the procedure described above.

Placing a speaker call to a colleague page 43.

HF answerback on?

HF answerback off?

34


Step by step

Answering calls from the entrance telephone and opening the doorIf an entrance telephone has been programmed, you can use your telephone to speak to someone at the ent-rance telephone and to activate a door opener.If you have the proper authorization (contact your ser-vice personnel), you can activate the door opener, en-abling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or the keypad installed).

Speaking to visitors via the entrance telephone

Prerequisite: Your telephone rings.

^ Lift the handset within thirty seconds. You are connec-ted to the entrance telephone immediately.

or

^ Lift the handset after more than thirty seconds.

j Dial the entrance telephone number.

Opening the door from your telephone during a call from the entrance telephone


Opening the door from your telephone without cal-ling the entrance telephone




Opening the door with a code (at the door)

j After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call sig-nal may or may not be forwarded.

Open door?

*61=Door opener?


35

Step by step


Activating the door opener




j Enter the five-digit code. Default code = "00000".

or

Select the displayed function and press the "OK" dialog key to change the code.


or

You can also open the door without a doorbell ring.

Deactivating the door opener



*89=Door opener on?

3=Change password?

1=enable with ring?

2=enable without ring?

#89=Door opener off?

36


Step by step

Making calls

En-bloc sending/correcting numbersIf this feature is configured (contact your service per-sonnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary.The station number is only dialed at your specific re-quest.

j Internal calls: Enter the station number.External calls: Enter the external code and the station number.

Dialing entered/displayed numbers

^ Lift the handset.

or


Correcting numbers entered

Select and confirm the option shown.The last digit entered in each case is deleted.

j Enter the required digit(s).

Canceling en-bloc sending


or


Dial?

A station number can only be corrected as it is being entered. Station numbers stored for num-ber redial, for example, cannot be corrected.

Delete digit?

Cancel?

37

Step by step


Using the caller listDetailed information, as well as a sample display entry are provided on page 17.

Retrieving the caller list

Prerequisite: Service personnel has set up a caller list for your telephone.


Confirm[1].

The latest entry is displayed, see the example on page 17.

To view other calls, confirm each subsequent display.

Ending retrieval


orN Press the key shown. The LED goes out.

or


Displaying the call time

Prerequisite: You have retrieved the caller list and the selected call is displayed page 17.Select and confirm the option shown.

Dialing a station number from the caller list

Prerequisite: You have retrieved the caller list and the selected call is displayed.Select and confirm the option shown.

Removing an entry from the caller list

Prerequisite: You have retrieved the caller list and the selected call is displayed.


Caller list?


Next?

Back?

When?

Call?

The caller is automatically deleted from the caller list when a connection is finally set up.

Delete?

38


Step by step

Dialing a number from the internal directoryThe internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con-tact your service personnel to find out if one was confi-gured for your system.

Prerequisite: Names have been assigned to the station numbers stored in the system.

^ Lift the handset.

orn Press the key shown. The LED lights up.


if nec. If several directories have been configured (not for HiPath 500):


The first entry is displayed on the screen.

+ or - Scroll to next or previous entry.

or


or


or

j Enter the name you want to find, or just the first few let-ters, using the alphanumeric keypad page 14.

if nec.Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directory will be displayed again.

if nec.Select and confirm the option shown. All entered letters are deleted, and the first entry in the internal directory is displayed again.

The entry you wish to dial appears on the screen


Phonebook?

1=internal calls?

Scroll forward?

Scroll back?

Delete letter?

Delete line?

Call?

39

Step by step


Using the LDAP directory (not for HiPath 500)If configured (ask your service personnel), you can search for directory data in the LDAP database and dial the number of any subscriber you find there.

Prerequisite: The LDAP search feature has been confi-gured in the system.

^ Lift the handset.or



if nec. If several directories have been configured:


j Enter the name you wish to search for using the keypad (max. 16 characters) page 14.You can enter an incomplete name, e.g. "mei" for "Mei-er".

if nec. If configured (ask your service personnel), you can also search for surname and first name. To separate surna-me and first name by a space, enter "0". You can enter incomplete names, e.g. "mei p" for "Meier Peter".

if nec.

Select and confirm each letter to be deleted. The last letter entered is deleted.

Confirm the option shown.The name is searched for. This may take a few seconds.

Phonebook

2=LDAP?

Delete letter?

In large databases, the results of the search may be incomplete if too few characters are entered

page 41.

Search?

40


Step by step

The result is displayed

If only one name is found, it is displayed. Confirm the option shown.

If several names are found (max. 50), the first name is displayed.

+ or - Scroll to next or previous entry,

or

confirm,

or



If no name is found

If your search does not yield any name corresponding to your query, you can extend the range of the search, e.g. by deleting characters.

Select and confirm the option shown.For further procedure, see above.

If too many names are found

If more than the maximum of 50 names are found cor-responding to your query, only an incomplete list of re-sults can be displayed.

You can view these results, select any of the names, or change the search string (e.g. narrow the search by en-tering more characters).

Confirm, to view the incomplete list. For further procedure, see above.

or Narrow the search down.

Select and confirm, in order to change the search string.For further procedure, see above.

Call?

Scroll forward?

Scroll back?

Call?

Modify search?

In this case it is advisable to narrow down the search so that all corresponding names can be displayed.

Display results?

Modify search?

41

Step by step


Making calls using system speed-dial numbers

Prerequisite: You know the system speed-dial num-bers (consult your service personnel).



j Enter a three-digit speed-dial number.

if nec. Suffix-dialing

j If necessary, you can suffix-dial additional digits (for example, the user’s extension) at the end of the sa-ved station number. If this feature is configured, a suffix is automatically di-aled (for example, "0" for the exchange) if no entries are made within 4 or 5 seconds.

Dialing with speed-dial keys

Prerequisite: You have configured speed-dial keys page 42.



) Press the key shown.

j Press the required speed-dial key.

Configure a speed-dial key

You can program the keys 0 to 9 with ten frequently used phone numbers.




) Press the key shown.

*7=Use speed dialing?


*7=Use speed dialing?

*92=Change speed dial?

Modify?

42


Step by step

j Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen.


j First enter the external code and then the external sta-tion number.


or If you make a mistake:

Select and confirm the option shown. This deletes all entered digits.


or


or


or


Talking to your colleague with a speaker callYou can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.



j Enter the station number.

Changing the

save

Back?

next destination?

Modify?

Delete?

End?

*80=Speaker call?

Responding to a speaker call page 34.

43

Step by step


Talking to your colleague with discreet calling (not for HiPath 500)If this function has been configured (ask your service personnel), you can join an ongoing call conducted by an internal user at a system telephone with display.You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling).

^ Lift the handset.

)945 Enter the code.

j Enter your internal station number.

Automatic connection setup (hotline)If this function is configured (contact your service per-sonnel), the system automatically sets up a connection to a preset internal or external destination.

^ Lift the handset.Depending on the setting, the connection is either set up immediately or only after a preset period of time ( hotline after a timeout).

Assigning a station number (not for U.S.)If this function has been configured (contact your ser-vice personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.



j Enter the DID number you wish to use.

j Dial the external number.

Your service personnel can protect your telepho-ne against discreet calling.

*41=Assign number?

44


Step by step

Associated dialing/dialing aidIf this function has been configured (contact your ser-vice personnel), you can use a dialing aid to dial num-bers and set up calls for your telephone.The operating procedure depends on whether the dia-ling aid is connected to the S0 bus or the a/b (T/R) port.

You can also use your system telephone as a dialing aid for other telephones.

Dialing aid on the S0 bus

On the PC, select a destination and start dialing.

^ The speaker on your telephone is switched on. Lift the handset when the other party answers.

Dialing aid at the a/b (T/R) port

On the PC, select a destination and start dialing.

"Lift the handset" appears on the PC screen.

^ Lift the handset.

Dialing aid from your telephone for another tele-phone:



j Enter the internal station number ("Dial for:").

j Enter the number you wish to dial.

*67=Associated dialing?

45

Step by step


During a call

Using call waiting (second call)Callers can still reach you while you are engaged in ano-ther call. A signal alerts you to the waiting call.You can ignore or accept the second call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on.You can block the second call or the signal tone ( page 47).

Prerequisite: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

\ Replace the handset. Your telephone rings.

^ Answer the second call. Lift the handset.

Placing the first call on hold and answering the se-cond call:


You are immediately connected to the second caller. The first party is placed on hold.

Ending the second call and resuming the first one


or

\ Replace the handset. "Recall:..." appears on the display.

^ Lift the handset.

Accepting call waiting?

Quit and return?

46


Step by step

Preventing and allowing call waiting (automatic camp-on)If this function has been configured (ask your service personnel), you can prevent or allow a second call

page 46 from being signaled by automatic camp-on during an ongoing call.


Select and confirm the option shown[1],

or


Turning the call waiting tone on and offYou can suppress the call waiting tone (every six se-conds) for external calls. A one-time special dial tone then alerts you to the waiting call.

Activating



Deactivating



Saving a number You can save your call partner’s station number for sub-sequent redialing from the caller list page 38.

Prerequisite: You are conducting a call.


#490=Call wait.term.off?


*490=Call wait.term.on?

Call waiting tone off?

Call waiting tone on?

Save number?

47

Step by step


Parking a callYou can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.




0 ... 9 Enter the number of the park slot (0 - 9) and make a note of it. If the park slot number you entered is not display-ed, it is already in use; enter another one.

Retrieving a parked call

Prerequisite: One or more calls have been parked. The phone is idle.



0 ... 9 Enter the park slot number you noted earlier.If the park slot number you enter is not in use, you can-not retrieve the call.

*56=Park call?

Retrieve call?


If a parked call is not picked up, after a specific pe-riod of time the call is returned to the telephone from where it was parked (recall).

48


Step by step

Conducting a conferenceIn a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.

j Call the first party.


j Call the second party. Announce the conference.


A tone sounds every 30 seconds to indicate that a con-ference is in progress.

If the second party does not answer


Adding up to five parties to a conference


j Call the new party. Announce the conference.


Viewing the conference parties

Select and confirm the option shown. The first party is displayed.

To display other parties, confirm each subsequent display.

To exit the list: Select and confirm the option shown.

Removing parties from the conference

Select and confirm the option shown. The first party is displayed.

Confirm as often as required until the desired party ap-pears.


You can only add parties to or remove them from a conference if you initiated the conference.

Start conference?

Conference?

Return to held call?

Add party?

Conference?

View conf parties?

Next?

Exit list?

View conf parties?

Next?

Remove party?

49

Step by step


Leaving a conference


or\ Replace the handset, if this feature is configured (con-

tact your service personnel).

Ending a conference


or

\ Replace the handset, if this feature is configured (con-tact your service personnel).

Removing the ISDN central office party from the conference


Leave conference?

End conference?

Drop last conf. party?

50


Step by step

Activating tone dialing/DTMF suffix-dialingYou can transmit dual-tone multifrequency (DTMF) sig-nals to control devices such as an answering machine or automatic information system.



j You can use the keys 0 through 9, ) and ( to transmit DTMF signals.

*53=DTMF dialing?

Ending the call also deactivates DTMF suffix dia-ling.Your system may be configured so that you can start DTMF suffix-dialing immediately after set-ting up a connection.

51

Step by step


Transferring a call after a speaker call announcement in a groupIf this function has been configured (contact your ser-vice personnel), you can use a speaker call (announce-ment, page 86) to announce a call in progress to a group of users page 43.After a member of the group has accepted the call re-quest, you can transfer the waiting party.


Confirm the option shown. The other party is placed on hold.

: Press the key shown.


j Enter the group’s station number.

[ Announce the call.When a member of the group accepts the call

page 34, you are connected to this party.


or


Consult?

*80=Speaker call?

Transfer?


If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).

52


Step by step

Send trunk flash (not for HiPath 500)To activate ISDN-type services and features through the network carrier’s analog trunks or those of other com-munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser-vice code or telephone number.

Prerequisite: You have set up an external connection.



j Enter the service code and/or telephone number.

*51=Trunk flash?

53

Step by step


If you cannot reach a destination

Call waiting (camp-on)

Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ringtone.

The called party can then respond page 46.

Busy override – joining a call in progressThis function is only available if it has been configured by the service technician (contact your service person-nel).

Prerequisite: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.


The called party and person to whom this party is tal-king hear an alerting tone every two seconds.If the called party has a system telephone with display, the following appears on the screen: "Busy override: (Number or name)".

You can now start talking.

Camp-on

The called party can prevent automatic call wai-ting page 47.

If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.

Busy override?

54


Step by step

Using night answerWhen night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by ser-vice personnel ( standard night answer service) or by you ( temporary night answer service).

Activating


Press the "OK" dialog key to confirm ( standard night an-swer service).

or

) Enter the code ( standard night answer service).

or

j Enter the destination number ( temporary night answer service).Confirm the option shown.

Deactivating


Service personnel can also configure an "automatic night answer service". The automatic night answer ser-vice activates at specific times for your telephone de-pending on how it is programmed. You can deactivate the automatic night answer service or replace it with a night answer service you configured (see above).


Night answer on?

*=default?

Save?

Night answer off?

55

Step by step

Programming the function keys

Programming the function keysYou can program frequently used functions, station numbers or procedures onto the function keys on your OpenStage 15 T or key module.

Configuring function keysSee also page 13.

Example: Programming the Shift key

S Hold down the key shown.


or

N Open the Program/Service menu page 18.


S Press the key shown.




if nec.


Some functions (e. g. with "Call forwarding") cannot be saved completely. This means that when later initiating the function by pressing the button, further inputs are required.


or


The LED displays page 13 and page 57 show the status of the function.

A list of all available functions is displayed, see the overview page 57.

Assign telephony function

Prog. feature key

Change key

More features g

Shift Key

Save incomplete

End

Another key

56


Step by step

Overview of functionsThe functions are split into the following menus:• Destinations• Control relays• PIN and authorization• Calls• More features

Saved function LED messages

Call forwarding, Forwarding - trunk, Forward Line, Night answer, Do not disturb, Telephone lock, Advi-sory message, Silent, HF answerback on/off, Group call on/off, Caller ID suppression, Call wait.term., Call waiting tone off, Ring Transfer, Recording, Door opener on/off, Control relay(only for HiPath 3000), Group ringing, Shift Key, UCD(available on/off, Work on/off, Night answer on/off, MULAP privacy release:

S Saved function is not activated.R Saved function is activated.

Callback:S You have no entry for callback.R You have an entry for callback.

Internal number, DSS:S Party not on a call.R Party is on a call or has activated DND.T Flashing quickly - I’m being called, please accept.

Flashing slowly - another party is being called and has not yet answered.

Call key, General call key, Trunk key, MULAP Key, Assign number:

S No call via corresponding trunk.R Active call via the corresponding trunk.

T Flashing quickly - call on the corresponding trunk, call pickup is possible by pressing the key.Flashing slowly - a call is placed on hold on the relevant trunk.

The available functions depend on your configu-ration. If a function is missing, contact your ser-vice personnel.

57

Step by step


Trunk group key:S At least one trunk is free.R All lines in this trunk group are occupied.

View call charges:S No chargeable calls have been set up since the last

check.R Chargeable calls have been set up since the last check.

Call forwarding, Forward line:T Flashing slowly - your line is a call forwarding destinati-

on.

Fax/answering machine details.:S No fax received or no message on the answering machi-

ne.R Fax received or message on the answering machine.

View the number of calls:S No waiting callers.

T Flashing quickly - callers waiting (certain number is ex-ceeded).Flashing quickly - callers waiting (certain number is rea-ched).

Data I/O service:S No connection to an application.R Active connection to an application.

T Flashing slowly, connection to an application is tem-porarily interrupted.

The following functions programmed on keys do not have a LED function:Number (external) , Procedure key, Trace call, Speed di-al, Clear, Lock all phones, Send message, Directory (1=internal, 2=LDAP not for HiPath 500), Accepting call waiting, Toggle/Connect, Conference, Speaker call, Re-trieve line, Reserve trunk, Release line, Temporary Pho-ne, Override, Park a call, Pickup - directed, Pickup - group, Account code, Show call charges, Page (not for HiPath 500), Answer page, Timed reminder, Door ope-ner, DTMF dialing, Signal key, Room monitor, Hold key, Internal consultation call , Consultation call, Associated dial, Associated serv., Tel. data service, Change num-ber, Discreet calling (not for HiPath 500).

58


Step by step

Programming a procedure keyNumbers and functions which require further input, i.e. which contain several operating steps, can be saved on a key on your telephone. The relevant service personnel must be granted appropriate authorization.

For example the function "Associated dialing" page 45 together with the required input (phone

number to be dialed) can be saved on a key.Numbers which require further input can also be saved.



or







j Enter procedure. Example: *67 231 123456

*67 Code for associated dial

231 Number of the phone to for which the call should be made

12345 the number to be called.

if nec. S Press the "Pause" key to enter pauses (a "P" appears on the display).


or If you make a mistake:




Prog. feature key

Change key

More features g

Procedure key g

save

Back

End

59

Step by step


or

Select and confirm the option shown.Another key

Select the saved procedure by pressing the key.Procedures with activatable/deactivatable func-tions are activated with one press of the button and deactivated with the next.

You can press the procedure key during a call to automatically send the saved digits as DTMF si-gnals page 51. For display messages when saving procedures, see page 102.

60


Step by step

Configuring repdial keysYou can also program internal and external station num-bers on the second level. The LED function is not avai-lable for internal station numbers on the second level. To program the second level, you must program a "Shift" key page 56.

See also page 13.



or





if nec.





If you make a mistake:



or



Prog. feature key

Change key

+=Next level

Destinations g

Number

Back

End

Another key

You dial the saved number by pressing the key page 23.

You can also save a number during a call.

61

Step by step


Deleting function key programming

S Press and hold the assigned key.

Select and confirm the option shown.Delete key

62

Displaying and assigning call charges

Step by step


Displaying call charges (not for U.S.)

For the current call:

Call charges are shown by default on the display when a call ends.If you want to display call charges as they occur during a chargeable call, your service personnel must request this option from the network operator.Call charge display must be requested from the net-work operator and configured by the relevant service personnel.Depending on the setting, call charges are displayed du-ring or after a call.Depending on the network operator, free external calls are also displayed. The message "Free of Charge" ap-pears on the screen either before or during the call.If the cost indication facility has not been installed, the display will show the dialed number and/or the length of the telephone call.

For all calls and for the last call

Connection charges for the last chargeable call made are displayed first. After five seconds, the accumulated connection charge (total) is displayed.



If a call is forwarded, call charges are assigned to the destination of the call transfer operation.

*65=Show call charges?


63

Step by step


Dialing with call charge assignmentYou can assign external calls to certain projects.

Prerequisite: Your service personnel have defined ac-count codes for you.



j Enter the account code.

if nec. ( Press this key.

or


Depending on the required configuration; Contact your service personnel.

j Enter the external phone number.

*60=Account code?

#=Save?

You can also enter the account code during a call.

64

Privacy/security

Step by step

Privacy/security

Turning ringer cutoff on and offIf you do not wish to take calls, you can activate the rin-ger cutoff function. Calls are only identified by one ring signal, and they are shown on the display.

Activating



Deactivating


select and confirm the option shown.

Silent on?


Silent off?

65

Step by step

Privacy/security

Activating/deactivating "Do not disturb"If you do not wish to take calls, you can activate do not disturb. Internal callers hear the busy tone, external cal-lers are connected to another phone, which you can specify (contact your service personnel).

Activating



Deactivating



Do not disturb on?

Do not disturb off?

When you lift the handset, you will hear a special tone (continuous buzzing) reminding you that "Do not disturb" is activated.

Authorized internal callers automatically override the DND feature after five seconds.

66

Privacy/security

Step by step

Caller ID suppressionYou can prevent your station number or name from ap-pearing on the displays of external parties you call. The feature remains active until you deactivate it.

Activating



Deactivating



Silent Monitoring/Secret busy override (not for HiPath 500)When configured (ask responsible service personnel), you can join in an on-going call conducted by an internal user and monitor silently and unnoticed.


j Enter your internal station number.

Suppress number?

Transfer number?

Your service personnel can activate/deactivate caller ID suppression for all phones.

67

Step by step

Privacy/security

Monitoring a roomYou can use a phone to monitor a room. This function must be enabled on the monitoring phone.When you call this phone, you can immediately hear what is happening in that room.

Activating the telephone to be monitored



You can either leave the telephone in speakerphone mode or lift the handset and leave it directed towards the noise source.

Deactivating the telephone to be monitored

N Press the lit key. The LED goes out.

or


Monitoring the room

j Enter the internal station number of the phone located in the room that you wish to monitor.

Trace call: identifying anonymous callers (not for U.S.)You can identify malicious external callers. You can re-cord the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up.



*88=Room monitor?

*84=Trace call?

If the trace is successful, the transmitted data is stored by your network operator. Contact your service personnel.

68

Privacy/security

Step by step

Locking the telephone to prevent unauthorized useYou can prevent unauthorized parties from using your phone during your absence.

Locking the phone



or

select and confirm the option shown.

j Enter code (telephone lock) page 71.

Unlocking the phone



j Enter code (telephone lock) page 71.

Lock phone?

Unlock phone?

When the phone is locked, a special dial tone sounds when the handset is lifted. Within the system, users can make calls as normal.

Your phone can also be locked or unlocked by an authorized party page 70.

Unlock phone

69

Step by step

Privacy/security

Locking another telephone to prevent unauthorized useIf configured (contact your service personnel), you can lock and unlock other telephones to prevent unauthori-zed access.

If a phone user locks his or her phone and forgets the personal lock code, you can use this function to unlock the phone.



j Enter the internal station number of the phone you wish to lock/unlock.

Confirm,

or


*943=Lock all phones?

*=Phone lock on?

#=Phone lock off?

70

Privacy/security

Step by step

Saving your PINEnter the lock code to use the functions• for locking the telephone to prevent unauthorized

use page 69• for using another telephone like your own

page 76.• Change number page 77

You can save this code.



j Enter the current five-digit PIN.If you have not yet set a PIN, use "00000" the first time.

j Enter the new PIN.

j Re-enter the new PIN.

*93=Change PIN?

If you forget your code, contact your service per-sonnel. Your code can be reset to "00000".

71

Step by step

More functions/services


Appointments functionYou can configure your phone to call you to remind you about appointments page 73.You must save the required call times. You can enter a single appointment that will take place in the next twen-ty-four hours or you can enter a daily recurring appoint-ment.

Saving appointments



j Enter 4-digit times e. g. 0905 for 9.05 (= 9.05 a.m.) or 1430 for 14.30 (= 2.30 p.m.).

possibly 2 or 7 If the selected language is "US English" (settings page 99) you can enter the code 2 for "am" or 7 for

"pm" (default = "am").


or



Deleting and checking a saved appointment




or


*46=Timed reminder on?

One time only?

Daily?

Save?

#46=Timed reminder off?

Delete?

End?

72


Step by step

Using timed reminders

Prerequisite: You have saved a reminder page 72. The saved time arrives.

The phone rings. The appointment time is displayed.

n Press key twice.or

^ \ Lift the handset and replace it again.

Sending a messageYou can send short text messages to individual stations or groups of stations with system telephones.

Creating and sending a message



j Enter the internal station number of the recipient or group.Select predefined text (can be changed by service per-sonnel) and confirm.

or0 ... 9 Enter the code directly.

The code is shown on your display with the correspon-ding message.

or


j Text entry (up to 24 characters) page 14.


Timed reminder at 12.00

If you do not answer the timed reminder, it is re-peated five times and then deleted.

Send message?

0=Please callback?

Enter message text?

Send?

Transmitted text messages are saved as callback requests on system telephones with no display and on ISDN, pulse or tone dialing telephones.

73

Step by step


Displaying and deleting messages you have sent

Prerequisite: The recipient has not yet accepted a sent message.




The text message is displayed.


The message is deleted.

Viewing and editing incoming messagesPay attention to the notes on page 16.

O The LED lights up. Press the key shown.

or


The sender’s caller ID appears on the display.


The text message appears on the display.

Viewing the transmission time


Calling the sender


Deleting messages


Sent messages?

Text?

Delete?

View messages? f

Text?

When?

Call sender?

Delete?

74


Step by step

Leaving an advisory messageYou can leave messages/advisory messages on your phone’s display for internal callers that wish to contact you in your absence.When you receive a call, the message appears on the caller’s display.



Select predefined text (can be changed by service per-sonnel) and confirm.

or

0 ... 9 Enter the code directly.The code is shown on your display with the correspon-ding message.

or


j Enter message (up to 24 characters) page 14.


Deleting advisory messages



Advisory msg. on?

0=Back by:

Predefined messages with a colon can be com-pleted by entering a digit.

Enter message text?

Save?

Advisory msg. off?

75

Step by step


Using another telephone like your own for a callOther parties can temporarily use your phone like their own for an outgoing call.




j Enter the number of the other user.

j Enter the other user’s lock code page 71.

if nec.

If the other user has not set a PIN, he or she is promp-ted to do so on his or her phone.


This state is canceled as soon as the call is ended.

PIN and Authorization? f

*508=Temporary Phone?


Change code?

76


Step by step

Change number (exchanged phone/move/relocate)When configured (consult your service personnel), you can move your number to any other phone.Your present phone is then assigned with the old num-ber of your new phone. The number and settings of the phone (e. g. programmed keys) are exchanged.

Prerequisite: Your old and new telephone are the first telephones at each connection. The telephones are in idle state.

The following procedure is carried out on the new pho-ne.



j Enter own station number.

j Enter code (telephone lock page 71.(Not necessary if you have not set a code.)


Relocate?

Complete relocate?

If you change numbers of different system pho-nes, programmed keys are replaced with the de-fault assignment.You can however connect your phone to a diffe-rent port and then carry out the procedure.

77

Step by step


Resetting services and functions(system-wide cancellation for a telephone)A general reset procedure is available for initiated func-tions. The following functions are deleted, if enabled:

• Forwarding on• Advisory msg. on• Ringing group on• Hunt group off• Suppress call ID• Call waiting tone off• Do not disturb on• Ringer cutoff on• Received messages:• View callbacks


Select and confirm the option shown[1].#0=Resetting services?


78


Step by step

Activating functions for another telephoneIf configured (contact your service personnel), you can activate and deactivate the following functions for other phones (associated service):

• Do not disturb,code: *97/#97 page 66

• Call forwarding, code *11, *12, *13/#1 page 28• Lock and unlock phone,

code *66/#66 page 69• Ringing group

code *81/#81 page 86• Leave an advisory message,

code *69/#69 page 75• Group call,

code *85/#85 page 86• Reset services and functions,

code #0 page 78• Control relays,

code *90/#90 page 84• Night answer,

code *44/#44 page 55• Timed reminders,

code *46/#46 page 72



j Enter the internal station number of the phone where you wish to activate the function.

j Enter code (for example, *97 for "Do not disturb on").

For any additional input, follow the instructions on your display.

*83=Associated services?

79

Step by step


Using system functions from outsideDISA (direct inward system access)If configured (contact your service personnel), you can use an external phone like an internal station to set up an outgoing external connection via the system. You can also activate or deactivate the following system functions:

• Reset services and functions, code #0 page 78

• Call forwarding, code *1/#1 page 28• Lock and unlock phone,

code *66/#66 page 69• Save your PIN,

code *93 page 71• Send a message,

code *68/#68 page 73• Leave an advisory message,

code *69/#69 page 75• Ringing group, code *81/#81 page 86• Group call, code *85/#85 page 86• Caller ID suppression,

code *86/#86 page 67• Camp-on tone, code *87/#87 page 47• Open door, code *61 page 35• Release door opener, code *89/#89 page 36• Control relays, code *90/#90 page 84• Do not disturb, code *97/#97 page 66• Ringer cutoff, code *98/#98 page 65• Dial using speed dial, code *7 page 42• Associated service, code *83 page 79

Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your phone to tone dialing. The phone is not connected to the system.

j Establish a connection to the system. Enter the station number (contact your service personnel).

j Wait for the continuous tone (if necessary, switch pho-ne to tone dialing) and enter the internal number assig-ned to you and the corresponding PIN.

( Enter the code (only required if programmed in the sys-tem).

80


Step by step

j Wait for the dial tone and enter the code for example,

*97 for Do not disturb on. If necessary, make further entries; refer also to the user guide for dial pulse/DTMF phones.

or


Using functions in ISDN via code dialing (keypad dialing)If authorized (contact your service personnel), you can access ISDN functions in some regions using codes.



j Enter the required trunk number (contact your service personnel).

j Entering a code for required ISDN function (contact your service personnel).

You can only perform one function/establish one outgoing connection at a time. The connection is cleared as soon as the function is successfully activated. In the case of an external call, the connection is cleared as soon as one of the call partners hangs up.

*503=Keypad dialing?

Contact your network provider to find out which ISDN functions can be code-operated in your country.

Siemens Enterprise CommunicationsGmbH & Co. KG shall not be liable for damages/costs which may be incurred by fraudulent activi-ties or remote operation (such as toll fraud).

81

Step by step


Controlling connected computers/pro-grams/telephone data serviceIf this function has been configured (contact your ser-vice personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

Prerequisite: You have set up a connection.



For entering data, you are guided by the connected computer. However, depending on configuration (con-tact your service personnel), you must activate your ent-ries in one of the following ways:

Inputs in en-bloc mode:

0 ... 9 Enter data.

( Complete entry.

or


or Inputs in online mode:

The connected computer processes your entries direct-ly.

( Enter the code.

0 ... 9 Enter data.

*42=Tel. data service?

Entry complete?

82


Step by step

Communicating with PC applications over a CSTA interfaceIf configured (contact your service personnel), you can use your phone to communicate with PC applications (CSTA = Computer Supported Telecommunications Ap-plications). You send information to the application and receive information from the application, for example, via your phone display.


j Enter the three-digit ID for the application you wish to control.

+- 0 ... 9 : Use the relevant keys to communicate with the applica-tion.

Ending communication with the application

Select and confirm the relevant CSTA message.

or

^ \ Lift the handset and replace it again.

83

Step by step


Controlling relays (only for HiPath 3000)If this function has been configured (contact your ser-vice personnel), you can use up to four relays to enable/disable different devices (such as a door opener). Depending on how you program the relays, you can ac-tivate and deactivate them manually them or configure them to activate and deactivate automatically (after timeout).


or


1 ... 4 Enter the relay.

Sensors (HiPath 33x0/35x0 only)If configured (contact your service personnel), sensors are able to recognize signals, call your phone, and dis-play an appropriate message on the screen.


*90=Control relay on?

#90=Control relay off?

84


Step by step

Paging persons (not for U.S., not for HiPath 500)If radio paging equipment (PSE) is connected to your system (contact your service personnel), you can locate people via their pocket receivers.

Pocket receivers signal a call request to the person you want to page. This person can then answer the page at the nearest phone.

Paging persons

To ensure that you can be found, you must have enab-led a ringing group page 88, call forwarding

page 28 or call forwarding-no answer (service techni-cian) to the internal station number of your PSE.A call request is signaled automatically.

Answering the page from the nearest telephone

^ Lift the handset.

)59 Enter the code.

j Enter own station number.

85

Step by step

Using team functions

Using team functionsIf configured (consult your service personnel), your tele-phone is part of a team. The team consists of internal phones that are able to use certain functions.

Activating/deactivating a group call

If configured (consult your service personnel), you be-long to one or more groups of stations, which can be re-ached via hunt group or group call station numbers.Incoming calls are signaled one after the other (= hunt group) or simultaneously (= group call) on all phones in the group, until a group member answers the call.

Each station in the group can still be reached via their personal station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group.

You are part of a hunt group or call group



or


You belong to multiple groups



or



Group call off?


Group call on?

Group call off?

Group call on?

86


Step by step

If an "X" appears between group/trunk number (such as 301) and group name, the audible tone is active for this group or trunk.

or

No "X" means that the audible tone is deactivated.

Confirm the option shown. The next group/trunk num-ber is displayed with a group name.

or

Select and confirm the option shown[1].The audible tone for the group/trunk displayed is deacti-vated.

or

Select and confirm the option shown[1].The audible tone for the group/trunk displayed is activa-ted.

or

Select and confirm the option shown.The audible tone for all groups and trunks is deactiva-ted.

or

Select and confirm the option shown.The audible tone for all groups and trunks is activated.

301 X Group name

301 Group name

Next?

Group call off?


Group call on?

#=Leave all groups?

*=Rejoin all groups?

If you have activated the audible tone for another group/trunk or deactivated the audible tone for all groups/trunks you belong to, you will hear a special dial tone when you lift the handset.

87

Step by step


Accepting a call for another member of your teamYou can use your own telephone to accept calls for other telephones in your team, even while on a call (call pickup groups; contact your service personnel).

Prerequisite: Your telephone rings briefly. "Call for:" ap-pears on the upper display line with the number or name of the originator. The number or name of the cal-ler appears on the lower line.


Ringing groupYou can have calls for your telephone signaled audibly at up to five other internal phones. The phone that ans-wers the call first receives the call.

Saving, displaying, and deleting telephones for the ringing group



Follow the display prompts (enter the internal station number).

Removing all telephones in a call ringing group


Pickup - group?


*81=Ringing group on?

If your phone belongs to a ringing group, your display will show the station number or the name of the originator on the upper line and that of the caller on the lower line.

Ringing group off?

88


Step by step

Uniform Call Distribution (UCD)If configured (consult your service personnel), you may belong to a group of stations (agents), to which calls are distributed.An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift



Confirm,

or


j To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift




or


UCD?

*401=Log on?

#401=Log off?

UCD? f

#402=Not available?

*402=Available?

89

Step by step


Requesting and activating a work time

You can request/activate work time to ensure you have enough time to wrap up the last call. Your phone is ex-cluded from call distribution for a set period or until you log back on.




or


Turning the night service on and off for UCD




or


Display the number of waiting calls




UCD?

*403=Work on?

#403=Work off?

UCD?

*404=UCD night on?

#404=UCD night off?

UCD?

*405=Calls in queue?

90

Special functions in the LAN (not for HiPath 500)

Step by step

Special functions in the LAN(not for HiPath 500)If your telephone is operating in a HiPath 5000 environ-ment, multiple HiPath 3000 systems are interconnec-ted via a LAN (Local Area Network, e. g. proprietary PC network). You are conducting a call via the LAN (PC net-work).In this instance, you must note certain particularities for some functions. These are described in this section.

Leaving hunt group/group callPrerequisite: You are part of a hunt group/group call

page 86 in another HiPath 3000:



j Enter the (DISA) call number of the other HiPath 3000.

= or ( Confirm your entry.

j Enter the (DISA) station number of your phone.



or


You belong to multiple groups associated with ano-ther HiPath 3000

j Enter group number for "directed joining/leaving".

Internal DISA?

Group call off?

Group call on?

91

Step by step


Setting up "follow me" call forwardingYou can activate/deactivate call forwarding HiPath 5000 for your phone from other phones in the page 28 en-vironment.



j (DISA) station number of the HiPath 3000.




Activating



Confirm,

or


or


j Enter the destination phone number.


Deactivating



Internal DISA?

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Forwarding off?

92


Step by step

Using night answerIf authorized (contact your service personnel), you can define telephones in other HiPath 3000 communicati-ons platforms as the night answer page 55.



j Enter the (DISA) call number of the other HiPath 3000.




Activating



j Enter the destination number (= temporary night ans-wer service).


Deactivating



Internal DISA?

Night answer on?

Save?

Night answer off?

93

Step by step


Ringing groupYou can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms page 88.

Saving, displaying, and deleting telephones for the ringing group




or


or

select and confirm, then follow the operating instruc-tions.





Removing all telephones in a call ringing group



*81=Ringing group on?

Add to ringing group?

Add another station?

View/delete?

#=Entry complete?

Save?

End?

Ringing group off?

94


Step by step

Controlling relays (only for HiPath 3000)If this feature is configured (contact your service person-nel), you can also control relays page 84 in other HiPath 3000 communications platforms.



j Enter the (DISA) station number of the HiPath 3000 where you wish to control the relay.


j Enter the (DISA) station number of the phone you wish to use to control the relay.


Confirm,

or


1 ... 4 Enter the relay.

Internal DISA?

*90=Control relay on?

#90=Control relay off?

95

Step by step


Opening a doorIf this feature is configured (contact your service per-sonnel), you can also activate the door opener

page 35 in otherHiPath 3000 communications platforms.



j Enter the (DISA) station number of the HiPath 3000 where you wish to control the door opener.


j Enter the (DISA) station number of the phone you wish to use to control the door opener.



j Z Dial the entrance telephone number.

Internal DISA?

Door opener?

96

Individual phone configuration

Step by step


Setting contrastThe display has four contrast levels that you can set ac-cording to your light conditions.

+ or - Press one of the keys shown in idle mode.


+ or - Change the display contrast. Press the key repeatedly until the desired level is obtained.

= Save.

Display contrast?

97

Step by step


Adjusting audio settingsOptimize the audio settings on your OpenStage 15 T for your work environment and according to your personal requirements.

Adjusting the receiving volume during a call

You are conducting a call.


= Save.

Adjusting the ring volume+ or - Press one of the keys shown in idle mode page 15.



= Save.

Adjusting the ring tone+ or - Press one of the keys shown in idle mode page 15.


+ or - To adjust the ring tone: Keep pressing the keys until the desired tone is set.

= Save.

Ring volume?

Ring tone?

98


Step by step

Adjusting the speakerphone to the room acoustics

To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele-phone to the acoustics in your environment: "T0343 Quiet room," "T0344 Normal room" and "T0345 Noisy room."

+ or - Press one of the keys shown in idle mode page 15.


+ or - To set the room type: Keep pressing these keys until the setting you want appears on the screen.

= Save.

Activating/deactivating the ringer

) Hold down the key shown.

Language for system functions




Select the language you wish to use (e. g. "Spanish") and press the "OK" dialog key to confirm.

Speakerphone mode?

more functions? f

*48= Select language?

15=Spanish?

99

Step by step

Testing the phone

Testing the phone

Phone functions, testingYou can test your phone’s functionality.

Prerequisite: The phone is in idle mode.




If everything is functioning correctly:• all LEDs on the phone flash (only the menu key LED

is continuously lit)• your station number is displayed• the ring tone is audible

more functions? f

*940=Phone test?

100

Differing display view in a HiPath 4000 environment (not for HiPath 500)

Step by step

Differing display view in a HiPath 4000 environment (not for HiPath 500)Depending on the system configuration, some func-tions may not always be offered in the display as descri-bed in this document.

In addition, display texts may differ from those descri-bed in this document according to the system configu-ration. The following table provides an overview:

HiPath 3000 display HiPath 4000 display DescriptionService Service menu? page 18Transfer Transfer? page 27View callbacks Show callback destinations? page 32Pickup - directed Directed pickup page 33Caller list Call log? page 38Use speed dialing Use speed dialing?

page 42Change speed dial Speed dial?Call waiting term. Second call release?

page 47Call wait.trm. on/off Second call on/off?Silent on/off Ringer cutoff on/off? page 65Group call on/off Hunt group on/off? page 86

101

Step by step

Fixing problems

Fixing problems

Responding to error messagesPossible causes:

Station number is incorrect.

Possible reactions:

Enter correct station number.

Possible causes:

Locked function selected.

Possible reactions:

Apply to service personnel for authorization for relevant function.

Possible causes:

Dialed a non-existent station number. Called phone is unplugged.

Possible reactions:

Enter correct station number. Call this station again la-ter.

Possible causes:

Dialed your own station number.

Possible reactions:

Enter correct station number.

Contact partner in the case of pro-blemsContact your service personnel if a fault persists for more than five minutes, for example.

Invalid entry

Not authorized

Currently not possible

Invalid station number

102

Fixing problems

Troubleshooting

Pressed key does not respond:

Check if the key is stuck.

Telephone does not ring:

Check whether the "Do not disturb" function is activated on your telephone ( page 66). If so, deactivate it.

You cannot dial an external number:

Check whether your telephone is locked.If the phone is locked, enter your PIN to unlock it page 69.

To correct any other problems:

First contact the relevant service personnel. If the service personnel are unable to correct the problem, they must contact Customer Service.

Caring for your telephone• Never allow the telephone to come into contact with coloring, oily or

aggressive agents.• Always use a damp or antistatic cloth to clean the telephone. Never

use a dry cloth.• If the telephone is very dirty, clean it with a diluted neutral cleaner con-

taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use aggressive or alcohol-based cleansers on plastic parts. The use of scouring agents is also forbidden.

103

Fixing problems

Labeling keysThe following options are available for labeling keys of the OpenStage 15 and/or OpenStage Key Module 15 with the functions assigned to them or the saved numbers on them:

Labeling• By hand:

Labeling strips are supplied with your OpenStage 15 and OpenStage Key Module 15. Note the function or name in the white field on the strip and insert the strip on your OpenStage 15 or OpenStage Key Module 15.

• With a computer via the Internet:You can find the "online labeling tool" together with the user interface athttp://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool.Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.

104

http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool

Index

Index

AAccept (Call) .......................................... 33, 88Account code .............................................. 64Activating door opener .............................. 35Advisory message ..................................... 75

deleting .................................................... 75Agents .......................................................... 89Alternate ...................................................... 26Announcement ........................................... 43Assigning DID number .............................. 44Associated dialing/dialing aid ................... 45Associated service ..................................... 79Audio keys ................................................... 12Automatic call waiting

preventing and allowing ........................ 47Automatic connection setup .................... 44

BBusy override ........................................ 54, 67

CCall

accepting ................................................. 19accepting, directed ................................ 33accepting, group ..................................... 88answering ................................................ 19distributing ............................................... 89Entrance telephone ................................ 35forwarding ............................................... 28forwarding MSN in CO .......................... 30parking ...................................................... 48rejecting ................................................... 25retrieving from park ............................... 48Transfer after announcement .............. 52transfering ............................................... 27

Call charge assignment ............................. 64Call charges

for another phone .................................. 63for your phone ........................................ 63

Call duration ................................................ 63Call forwarding ........................................... 28

MSN in CO .............................................. 30

Call log ......................................................... 17Call request ................................................. 17Call signal ..................................................... 19Call volume ............................................ 19, 98Call waiting .................................................. 54

accepting ................................................. 46tone off ..................................................... 47

Call waiting tone on/off ............................. 47Callback ........................................................ 31Caller ID suppression ................................ 67Caller list, using .......................................... 38Calling a second party ............................... 26Calls in queue ............................................. 89CE marking .................................................... 2Central speed dial ...................................... 42CFNR ............................................................ 29Change number .......................................... 77Charges

for another phone ................................... 63for your phone ........................................ 63

Code dialing in ISDN .................................. 81Conference .................................................. 26Connection setup

automatic ................................................. 44Consultation ................................................ 26Control relays .............................................. 84CSTA ............................................................ 83

DDial

with en-bloc dialing ................................ 37Dialing

From the caller list ................................. 38From the internal directory ................... 39internal/external calls ............................. 23on-hook dialing ........................................ 23using DDS keys ...................................... 23using redial .............................................. 24using speed dial ...................................... 42with the dialing aid ................................. 45

Dialing aidS0 bus ...................................................... 45

Dialing internal calls ................................... 23Differences .................................................... 9Direct Inward System Access ................. 80Direct station select ................................... 57DISA ............................................................. 80

105

Index

Discreet calling ........................................... 44Display contrast .......................................... 97Display view for

HiPath 4000 environment ................... 101Distributing calls ......................................... 89Do not disturb ............................................. 66Door release ............................................... 36DTMF suffix dialing (tone dialing) ........... 51

EEditing a dialed number ............................ 37Editing number ........................................... 37En-bloc dialing ............................................ 37Entrance telephone ................................... 35Exchanged phone ...................................... 77External code .............................................. 23

FForwarding .................................................. 28

Multiple subscriber numbers (MSN) .. 30Forwarding MSN in CO ............................ 30Forwarding multiple subscriber numbers (MSN) ........................................................... 30Functions

for another phone on/off ....................... 79programming a key ................................ 56resetting ................................................... 78using from the outside .......................... 80

GGeneral information ..................................... 8Group call .................................................... 86

HHandsfree answerback ............................. 34

off .............................................................. 34on .............................................................. 34

106

HiPath 5000"follow me" call forwarding ................... 92Group call ................................................. 91hunt group ............................................... 91night answer ........................................... 93opening a door ........................................ 96relays ........................................................ 95ringing group ........................................... 94

Hotline .......................................................... 44Hotline delayed ........................................... 44Hunt group .................................................. 86

IImportant information ................................. 3Incoming calls ............................................. 17Individual speed dial .................................. 42Internal directory ........................................ 39IP telephony ................................................ 91

KKey modules ............................................... 11Keypad ......................................................... 14Keypad dialing ............................................. 81Keys

programming ........................................... 56Save incomplete ..................................... 56

LLAN telephony ............................................ 91LDAP directory ........................................... 40LDAP directory Dialing

From the LDAP database ..................... 40Leaving an advisory message .................. 75LED display

direct station selection keys ................. 13function keys ........................................... 13

LED messages, understanding ............... 57Location of the telephone .......................... 3Locking/unlocking ...................................... 69Loudspeaker ............................................... 20

Index

MMailbox key ........................................... 10, 12Making external calls ................................. 23Making mobile calls ................................... 76Making trunk calls ...................................... 23Menu key .............................................. 10, 12Message

answering ................................................ 74receiving .................................................. 74

Message(text)deleting/viewing ..................................... 73sending .................................................... 73

Move function ............................................ 77Moving with the phone ............................. 77

NName plate .................................................... 9Navigation keys .......................................... 12Night answer .............................................. 55Number

assigning .................................................. 44correcting ................................................. 37deactivating display ............................... 67saving ....................................................... 61suppressing ............................................. 67

OOpen door ................................................... 35Open listening ............................................ 22Opening a door

with a code .............................................. 35OpenStage Key Module 15 ...................... 11Operating instructions ................................. 2Operating steps

programming a key ................................ 59Operational elements ................................ 10Outgoing calls ............................................. 17

PParking a call ............................................... 48Personal identification number ................ 71Phone

locking another phone ........................... 70locking/unlocking centrally .................... 70testing .................................................... 100using another phone like your own ..... 76

Phone functions, testing ......................... 100Phone settings ............................................ 97PIN ................................................................ 71

for a telephone ........................................ 69PIN, saving .................................................. 71Procedure

programming a key ................................ 59Product designation ..................................... 9Product variants ............................................ 9Program/Service menu ............................. 18Programmable function key

Function keyprogrammable ..................................... 13

Programming free keys ............................. 56Programming your telephone .................. 97Project calls ................................................. 64

RRadio paging equipment (PSE) ................ 85Recall ............................................................ 52Receiving volume ................................. 19, 98Redialing a number .................................... 24

From the caller list ................................. 38Relays ........................................................... 84Relocate ....................................................... 77Resetting functions .................................... 78Resetting services ..................................... 78Ring tone ..................................................... 98Ring volume ................................................ 98Ringer cutoff ............................................... 65Ringing group .............................................. 88Room monitor ............................................. 68

107

Index

SSafety precautions ....................................... 2Second call

accepting ................................................. 46allowing .................................................... 47preventing ............................................... 47

Second level ............................................... 23Secret busy override ................................. 67Sensors ........................................................ 84Serial number ............................................... 9Settings ........................................................ 97Settings on your telephone ...................... 97Shift .............................................................. 23Shift key ....................................................... 23Silent Monitoring

Tone off ................................................... 67Speaker call ................................................. 43Speakerphone mode ........................... 20, 21

function .................................................... 21information ...................................... 3, 9, 20set room character ................................. 99setting the volume ................................. 99

Special dial tone ......................................... 66Speed dial

central ...................................................... 42dialing ....................................................... 42Save individually ..................................... 42

Speed-dialingsuffix-dialing ............................................ 42

Suffix dialingDTMF tone dialing ................................. 51

Suffix-dialingautomatic ................................................. 42

System-wide cancellation ......................... 78

108

TTel. data service ......................................... 82Telephone

locking ...................................................... 69locking/unlocking .................................... 69settings .................................................... 97

Telephone lockcentral Central telephone lock ............. 70

Telephone maintenance ......................... 103Telephone test ......................................... 100Temporary Phone ....................................... 76Testing the telephone ............................. 100Text

answering ................................................ 74receiving .................................................. 74

Three-party conference ............................. 26Timed reminder .......................................... 72Timed reminder, answering ..................... 73Tone dialing ................................................. 51Trace call ...................................................... 68Transfer (Call) .............................................. 27Transfer (call)

after announcement .............................. 52Troubleshooting ....................................... 103Trunk flash ................................................... 53

UUCD .............................................................. 89Unanswered calls ....................................... 17User support ................................................. 8

VVariable call forwarding ............................. 28Volume

keys .......................................................... 12

WWork time .................................................... 90

Overview of functions and codes

Overview of functions and codesThe following table lists all available functions, as shown on the display. If configured (con-tact your service personnel), functions can be activated interactively (select and confirm) via the Program/Service menu (select and confirm or enter a code).

Functions(=display)

... Interac-tively

... Via the Program/Service menu N

<: <: Code

Accepting call waiting

Call waiting tone off

Call waiting tone on

Call wait.term.on

Call wait.trm.off

;;;

;;;;;

*55

*87

#87

*490

#490

Reject calls

Disconnect

;

Caller list

Save number

;;

;;

#82

*82

Do not disturb on

DND off

;;

;;

*97

#97

UCD

Log on

Log off

Available

Not available

Work on

Work off

UCD night on

UCD night off

Calls in queue

;;;;;;;;;

*401

#401

*402

#402

*403

#403

*404

#404

*405

Advisory msg. on

Advisory msg. off

;;

;;

*69

#69

Associated serv. ; *83

Associated dialing ; *67

Busy override ; ; *62

Room monitor ; *88

109


En-bloc dialing

Dial ;Data I/O Service *494

Resetting services ; #0

Speaker call ; *80

HF answerback on

HF answerback off

;;

;;

*96

#96

DISA

DISA intern (not for HiPath 500) ; ; *47

discreet calling (not for HiPath 500) *945

Phone test ; *940

Trace call ; *84

Temporary Phone ; *508

Join group

Leave group

Rejoin all groups

Leave all groups

;;;;

;;;;

*85

#85

*85*#85#

Hotline

Send message

View sent message

View messages

Mailbox

;;;

;;;

*68

#68

#68

Keypad dialing ; *503

Conference

Start conference

Add party

End conference

View conf parties

Remove party

Drop last conf. party

;;;;;;

;

;;;

*3

#3

*491

Show call charges (own phone) ; *65

Functions(=display)

... Interac-tively


<: <: Code

110


Use speed dialing

Change Speed Dial? (station)

;;

*7

*92

Alternating ; ; *2

DTMF dialing ; *53

Mute on

Mute off

;;

*52

#52

Silent monitor (not for HiPath 500) ; ; *944

Night answer on

Night answer off

;;

;;

*44

#44

Park a call

Retrieve call

;;

*56

#56

Page (not for HiPath 500)

Answer page (not for U.S.) ; *59

Account code ; *60

Consultation

Return to held call

Quit and return

Transfer/Accept call

;;;;

;;

*0

*0

Callback

View callbacks/delete

;;

;;

*58

#58

Relocate

Complete relocate

;;

;;

*9419

#9419

Suppress call ID

Restore caller ID

;;

;;

*86

#86

Temporary MSN (not for U.S.) ; ; *41

Ringing group on

Ringing group off

;;

*81

#81

Ringer cutoff on

Ringer cutoff off

;;

;;

*98

#98

Control Relay On (only for HiPath 3000)

Control Relay Off (only for HiPath 3000)

;;

*90

#90

Functions(=display)

... Interac-tively


<: <: Code

111


Trunk flash)(not for HiPath 500) ; *51

Select language ; *48

Lock phone

Unlock phone

Change PIN

;;

;;;

*66

#66

*93

Phonebook

1=internal

2=LDAP (not for HiPath 500)

;;

*54

*54

Tel. data service *42

Timed reminder on

Timed reminder off

;;

*46

#46

Door opener on

Door opener off

;;

*89

#89

Door opener ; *61

Transfer ;Pickup - directed

Pickup - group

Accept call

;;

;;

*59

*57

Forwarding on

1=all calls

2=external calls only

3=internal calls only

Forwarding off

CFNR on

CFNR off

Trunk FWD on

Trunk FWD off

;;;;;

;;

;;;;;;;;;

*1

*11

*12

*13

#1

*495

#495

*64

#64

Redial ;Lock all phones ; *943

Functions(=display)

... Interac-tively


<: <: Code

112

Copyright © Siemens EnterpriseCommunications GmbH & Co. KGHofmannstr. 5180200 MünchenDeutschland

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Reference No: A31003-S2000-U131-5-7619

The information provided in this document contains merely general descriptions or char-acteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective char-acteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. OpenScape, OpenStage and HiPath are registered trade-marks of Siemens Enterprise Communications GmbH & Co. KG. All other company, brand, product and ser-vice names are trademarks or registered trademarks of their respective holders.

Siemens Enterprise Communicationswww.siemens.com/open

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