Happy Birthday Extended Care Red Carpet! to our ECC Fam...
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Jennifer M. Halac 4/4 Michelle R. Quesada 4/5 Mary K. Barrientes 4/6 Burton Mack 4/8 Kamika D. Battle 4/10 Margie E. Abner 4/16 Raven Jenkins 4/16 Reginald Brown 4/21 Natalie L. Porcaro 4/25 Annitra Middlebrooks 4/29 Reginald Ruffin 4/30 Delores K. Johnson 4/1 Marcus A. Lanford 4/9 John Cibock 4/9 Connor Wilkinson 4/11 Karen R. Dillard 4/11 Constantina De Paz Torres 4/12 Eric Williams 4/16 Cathleen Austin 4/16 Nakia K. Bland 4/17 Terresa Robinzine 4/18 Elena Espinoza 4/20 Antonio J. Hoover 4/25 Rashidat Akinosho 4/2 Dianna L. Polk 4/8 Raven S. Benford 4/9 Jamie J. Golidy 4/11 TaJudeen A. Balogun 4/15 Edna N. Eze 4/16 Kenneth L. Helton 4/18 Charmaine Hill 4/21 Kari L. Preston 4/23 Donesha L. Polk 4/25 Andrea J. Robertson 4/26 Anita M. Vaughn 4/27 Trina Macklin 4/29 Jo-Ann Jordan 4/5 Chandra S. Kimble 4/18 Gloria J. Green 4/18 Stephanie A. Zacarias 4/20 Nikia L. Bradley-Sykes 4/29 Vivian Jennings 4/6 Antoinette Spight 4/18 Elizabeth Daniels 4/21 Jasmine M. Flowers 4/26 Tysonya S. Miller 4/10 Darshae M. McNair 4/10 Shakirat Adesola 4/12 Jeffery Brown 4/12 Sarah N. Kigozi-Walker 4/14 Mary A. Adams 4/14 Joseph Adams 4/17 Frederick Miller 4/18 Kaitlyn Walker 4/19 Dionndrea L. Herman 4/20 Tracy T. Fleming 4/21 Nathia L. Adkins 4/21 Breanna Jenkins 4/24 Ronald B. Thomas 4/24 Marquisha D. Harris 4/24 Warren Cannon 4/25 Mary Grace Colacion 4/9 Reynaldo C. Bautista 4/18 Rayshaun Williamson 4/20 Calvin L. Brown 4/20 Leah P. Casco 4/22 Karina Aguinaga 4/29 Tricia K. Jender 4/30 Extended Care Chronicles APRIL · ISSUE 4 · VOLUME 5 Michelle P. Sheahan 4/2 Donna Spring 4/3 Anthony Goin 4/5 April Perry Bass 4/6 Mary Barrientes 4/6 Karlise Harris 4/9 Willetta T. Watkins 4/14 Penny Nelson 4/15 Linnie Charlton 4/16 Penny Burns 4/16 Cheryl Widstrand-Hyzy 4/17 Lisette Conner 4/17 Kathleen Schutz 4/17 Daisy Oblea 4/18 Kenneth Helton 4/18 Mayra Corral 4/20 Twyla Phillips 4/21 Jonathan T. Burns 4/22 Catherine Bridgeman 4/22 Jonathan Contreras 4/23 Michele Burke 4/23 Mary Bock 4/25 Laura Kennedy 4/25 Michelle Stephens 4/27 Stephanie A. Good 4/27 Malgorzata Zembrowski 4/29 Dazhane Barber 4/30 Jacques Patterson 4/1 Quintella Massie 4/8 Jerralyn Goshay 4/9 Neshanta L. Williams 4/20 Tamika S. Hearns 4/23 Luz Alicea 4/23 Dawn B. Campbell 4/3 Charles Chapman 4/5 Edith Villegas 4/5 Kristina A. Frowner 4/8 Esther Angomas 4/8 Elizabeth C. Sester 4/9 Nicholas A. Peloquin 4/11 Lani D. Piotrowski 4/12 Amardeep Christian 4/16 Michelle A. Draino 4/17 Misty Behrendt 4/17 Jammal Richmond 4/19 Cathy Belenske 4/2 Trena Harris Jones 4/5 Karley Magosky 4/7 Rhea Lazo 4/12 Debbie Kinsey 4/20 Shirley Walsh 4/22 Michelle Lipowski 4/22 Tushone Kennedy 4/22 Rizal David 4/24 Leticia Allen 4/28 Geraldine Pearson 4/29 Esther Maduakolam 4/3 Elidia Espinoza 4/8 Dejanae Turner 4/13 Deborah Anderson 4/15 Charlene Carrol 4/17 Easter Malone 4/18 Blaze Pierce 4/20 Tonya Harris 4/29 Thomas Tony 4/4 Michelle Hardia 4/4 Alfred Agyakye 4/8 Dominique D. Hoskins 4/12 Nicole S. Jones 4/17 Johnnie Anderson 4/20 Macheal B. Bones 4/22 Lloyd Arnold 4/23 Laverne Catchings 4/25 Leith L. Longino 4/29 Maurice Jackson 4/30 Kevin Leahy 4/8 David J. Segall 4/9 Victoria F. Kulka 4/11 Megan Bishop 4/13 Aime Stefanich 4/16 Lisa A. Loucks 4/20 Stephen Brumer 4/23 Keith R. Gibbons 4/27 Judith L. Boicken 4/1 Eileen K. Paape 4/1 Tiffany L. Marshall 4/7 Vicki L. Kuhn 4/13 Ieshia Shields 4/18 Kristina M. Lee 4/18 Brianna P. Rodriguez 4/21 Demario L. Hardiman 4/23 Katie R. Castro 4/26 Gwendolyn F. Reid 4/27 Joyce R. Thomas 4/28 Irene Dominguez Garcia 4/5 Keisha Sidney 4/9 Carol Getman 4/12 Elnora M. Ollie 4/12 Diana Butler 4/15 Jean Porch 4/18 Marie Contreras 4/18 Kinnary Patel 4/19 Sabrina Johnson 4/19 James Steel 4/27 Thomas Domagal 4/28 Dulce Dominguez 4/30 Jacinta M. Ross 4/2 Elijah L. Williams 4/5 Nyeshia E. Wallace 4/5 Gifty A. Sey 4/6 Shalena Poplar 4/7 Frances Foster 4/10 Patricia E. Guy 4/11 Anthony L. Wheatley 4/11 Sucretta L. Tolliver 4/12 Winnie B. Love 4/14 Shaneka L. Givens 4/17 Nicole Reed 4/21 Jennifer A. Hardin 4/22 Tamoiya J. Hill 4/23 Rochelle D. Achampion 4/25 Deborah D. Mailey 4/28 Pamela D. Lee 4/30 Robin M. Baisten 4/30 Happy Birthday to our ECC Family! Barbara J. Joseph 4/2 Tracey Williams 4/3 Melissa Moreno 4/12 Stephanie Korte 4/16 Snezana Jovanoska 4/16 Kyla C. Kettell 4/17 Brandon D. Smith 4/20 Tabathia Stafford 4/30 Welcome to Spring Anyone who has read Extended Care Chronicles for more than a few years know this is my favorite time of year. The weather is getting warmer, the flowers are peaking out of the ground, the days stay lighter longer- what’s not to like? Enjoy the awaking of Spring while you think of the points in my post this month. The fastest growing segment of the population is over age 85. With aging comes illnesses, diseases, falls and accidents that often lead people to nursing homes. Although we may associate rehabilitation with therapy and nursing, it is customer service that is critical as well for a successful resident (and family) experience. Through resident and family satisfaction surveys, we have found that our “customers” weigh their customer service experiences with similar importance to medical or therapy treatment processes. We must understand the positive value of giving our residents, and again our families, an outstanding customer service experience and recognize that this attention will go a long way in moving our “customers” to having better outcomes and more enriched time they spend with us. A few key elements to think about in our work day (whether you work in dietary, nursing, housekeeping or admissions): If you answer the phone – answer the phone with a smile. Sure the caller cannot see the smile but if you have a smile on your face while answering, you will express a positive attitude to the caller. Nothing puts off a customer more than someone answering the phone rushed, drab, and not being helpful. It is their first experience with us so it has to be positive. A warm welcome when visitors tour or walk through our facility. Passing someone in the hall – acknowledge them with a hello, a good morning, and if you really want to go the extra mile: Good Afternoon, can I help you with something? I understand staff are going about their work day, assisting residents, delivery meals, delivery care, but we all have time to say hello as we pass someone in the hall. When visiting a nice hotel, one can expect to be greeted by staff or management before setting foot in the lobby. The warm welcome is the first impression and sets the tone for the entire stay. Being admitted to a nursing home or rehabilitation facility can be a difficult experience for both the resident and their families. The transition from the hospital to a new facility and not knowing what the future holds can make anyone feel anxious and vulnerable. On admission we must providing a warm welcome to our residents and their families. It will help ease their fears and uncomfortableness. We want our residents to feel at ease from the moment they arrive. It is up to us to deliver the clear message that our team is here to help them – not only by responding to but also by anticipating their needs. Any concerns or complaints (and every facility has some) are shared with the appropriate care team member (Administrator, Nurse Manager, Social Service, Maintenance, Housekeeping, etc.) to be addressed immediately. I have found in my years in Long Term Care that it is more about how we respond to the complaint or concern that residents and families remember. Customer service in the healthcare industry is becoming more focused and deserves attention. Adding a customer service team member is a step in the right direction. The key to this approach is being proactive and anticipating residents’ needs. The hospitality industry has made the case that from the first greeting to the last day of one’s stay, customer care and service can make or break one’s experience. The “personal touch” is essential in rehabilitation too. I believe a warm welcome and a proactive check in can make a challenging time that much easier to navigate for our customers. So a few key things to remember: • Smile • Say Hello, Good Morning, Afternoon as you pass people in the hallway • Recognize it is a difficult time for a resident or family member • When talking to residents or family members focus on them- don’t have your eyes on a computer screen or answering the phone • Make our customers feel at home – like a visitor to you own home • Address complaints or concerns or bring them to someone’s attention that can address • Having a bad day – don’t show it. The light you show – may shine back on you. Enjoy the better weather! Best regards, Ron Nunziato CEO, Extended Care Clinical Consulting @extendedcarellc ECC recently presented awards to each ECC consulted facility. The awards are based off the highest customer satisfaction ratings in 2017 from Pinnacle Quality Insight, an outside customer satisfaction provider, who helps measure customer satisfaction in various categories to health care providers. We are proud to announce that 3 ECC facilities (Lemont, Prairie Manor, & Munster Med-Inn) qualified for BEST IN CLASS customer satisfaction scores, meaning that they maintained the highest ratings in that category throughout their state. Congratulations to everyone on your achievements! Beecher Manor –Highest customer ratings in Dignity & Respect Chateau – High customer satisfaction ratings in overall cleanliness Dyer – Activity Leadership Award Estates – Team Leadership Award Grasmere – Highest level of satisfaction in the admissions department Lakewood – Excellence in Dining Lemont - Best-in-class customer satisfaction standards in Professional Therapy Services Lincolnshire – High customer satisfaction ratings in laundry service Munster Med-Inn –Best-in-class customer satisfaction standards in Professional Therapy Services for a 2nd consecutive year Prairie Manor – Best-in-class ratings for the knowledge and skill of the Therapy Department Rainbow Beach – Excellence in Resident Advocacy St. James – Excellence in Clinical Leadership Sebo’s – Customer satisfaction in safety and security South Suburban – Professional Excellence in Activities Spring Mill – Highest ratings in overall customer satisfaction Tri-State – Friendly Ambiance Award Wheaton – Highest customer ratings in customer communication for a 2nd consecutive year ECC Rolls out the Red Carpet!
Transcript of Happy Birthday Extended Care Red Carpet! to our ECC Fam...
Jennifer M. Halac 4/4 Michelle R. Quesada 4/5 Mary K. Barrientes 4/6 Burton Mack 4/8 Kamika D. Battle 4/10 Margie E. Abner 4/16 Raven Jenkins 4/16 Reginald Brown 4/21 Natalie L. Porcaro 4/25 Annitra Middlebrooks 4/29 Reginald Ruffin 4/30
Delores K. Johnson 4/1 Marcus A. Lanford 4/9 John Cibock 4/9 Connor Wilkinson 4/11 Karen R. Dillard 4/11 Constantina De Paz Torres 4/12 Eric Williams 4/16 Cathleen Austin 4/16 Nakia K. Bland 4/17 Terresa Robinzine 4/18 Elena Espinoza 4/20 Antonio J. Hoover 4/25
Rashidat Akinosho 4/2 Dianna L. Polk 4/8 Raven S. Benford 4/9 Jamie J. Golidy 4/11 TaJudeen A. Balogun 4/15 Edna N. Eze 4/16 Kenneth L. Helton 4/18 Charmaine Hill 4/21 Kari L. Preston 4/23 Donesha L. Polk 4/25 Andrea J. Robertson 4/26 Anita M. Vaughn 4/27 Trina Macklin 4/29
Jo-Ann Jordan 4/5 Chandra S. Kimble 4/18 Gloria J. Green 4/18 Stephanie A. Zacarias 4/20 Nikia L. Bradley-Sykes 4/29
Vivian Jennings 4/6 Antoinette Spight 4/18 Elizabeth Daniels 4/21 Jasmine M. Flowers 4/26
Tysonya S. Miller 4/10 Darshae M. McNair 4/10 Shakirat Adesola 4/12 Jeffery Brown 4/12 Sarah N. Kigozi-Walker 4/14 Mary A. Adams 4/14 Joseph Adams 4/17 Frederick Miller 4/18 Kaitlyn Walker 4/19 Dionndrea L. Herman 4/20 Tracy T. Fleming 4/21Nathia L. Adkins 4/21 Breanna Jenkins 4/24 Ronald B. Thomas 4/24 Marquisha D. Harris 4/24 Warren Cannon 4/25
Mary Grace Colacion 4/9 Reynaldo C. Bautista 4/18 Rayshaun Williamson 4/20 Calvin L. Brown 4/20 Leah P. Casco 4/22 Karina Aguinaga 4/29 Tricia K. Jender 4/30
Extended CareChronicles
A P R I L · I S S U E 4 · V O L U M E 5
Michelle P. Sheahan 4/2 Donna Spring 4/3 Anthony Goin 4/5 April Perry Bass 4/6 Mary Barrientes 4/6 Karlise Harris 4/9 Willetta T. Watkins 4/14 Penny Nelson 4/15 Linnie Charlton 4/16 Penny Burns 4/16 Cheryl Widstrand-Hyzy 4/17 Lisette Conner 4/17 Kathleen Schutz 4/17 Daisy Oblea 4/18 Kenneth Helton 4/18 Mayra Corral 4/20 Twyla Phillips 4/21 Jonathan T. Burns 4/22 Catherine Bridgeman 4/22 Jonathan Contreras 4/23 Michele Burke 4/23 Mary Bock 4/25 Laura Kennedy 4/25 Michelle Stephens 4/27 Stephanie A. Good 4/27 Malgorzata Zembrowski 4/29 Dazhane Barber 4/30
Jacques Patterson 4/1 Quintella Massie 4/8 Jerralyn Goshay 4/9 Neshanta L. Williams 4/20 Tamika S. Hearns 4/23 Luz Alicea 4/23
Dawn B. Campbell 4/3 Charles Chapman 4/5 Edith Villegas 4/5 Kristina A. Frowner 4/8 Esther Angomas 4/8 Elizabeth C. Sester 4/9 Nicholas A. Peloquin 4/11 Lani D. Piotrowski 4/12 Amardeep Christian 4/16 Michelle A. Draino 4/17 Misty Behrendt 4/17 Jammal Richmond 4/19
Cathy Belenske 4/2 Trena Harris Jones 4/5 Karley Magosky 4/7 Rhea Lazo 4/12 Debbie Kinsey 4/20 Shirley Walsh 4/22 Michelle Lipowski 4/22 Tushone Kennedy 4/22 Rizal David 4/24 Leticia Allen 4/28 Geraldine Pearson 4/29
Esther Maduakolam 4/3 Elidia Espinoza 4/8 Dejanae Turner 4/13 Deborah Anderson 4/15 Charlene Carrol 4/17 Easter Malone 4/18 Blaze Pierce 4/20 Tonya Harris 4/29
Thomas Tony 4/4 Michelle Hardia 4/4 Alfred Agyakye 4/8 Dominique D. Hoskins 4/12 Nicole S. Jones 4/17 Johnnie Anderson 4/20 Macheal B. Bones 4/22 Lloyd Arnold 4/23 Laverne Catchings 4/25 Leith L. Longino 4/29 Maurice Jackson 4/30
Kevin Leahy 4/8 David J. Segall 4/9 Victoria F. Kulka 4/11 Megan Bishop 4/13 Aime Stefanich 4/16 Lisa A. Loucks 4/20 Stephen Brumer 4/23 Keith R. Gibbons 4/27
Judith L. Boicken 4/1 Eileen K. Paape 4/1 Tiffany L. Marshall 4/7 Vicki L. Kuhn 4/13 Ieshia Shields 4/18 Kristina M. Lee 4/18 Brianna P. Rodriguez 4/21 Demario L. Hardiman 4/23 Katie R. Castro 4/26 Gwendolyn F. Reid 4/27 Joyce R. Thomas 4/28
Irene Dominguez Garcia 4/5 Keisha Sidney 4/9 Carol Getman 4/12 Elnora M. Ollie 4/12 Diana Butler 4/15 Jean Porch 4/18 Marie Contreras 4/18 Kinnary Patel 4/19 Sabrina Johnson 4/19 James Steel 4/27 Thomas Domagal 4/28 Dulce Dominguez 4/30
Jacinta M. Ross 4/2 Elijah L. Williams 4/5 Nyeshia E. Wallace 4/5 Gifty A. Sey 4/6 Shalena Poplar 4/7 Frances Foster 4/10 Patricia E. Guy 4/11 Anthony L. Wheatley 4/11 Sucretta L. Tolliver 4/12 Winnie B. Love 4/14 Shaneka L. Givens 4/17 Nicole Reed 4/21 Jennifer A. Hardin 4/22 Tamoiya J. Hill 4/23 Rochelle D. Achampion 4/25 Deborah D. Mailey 4/28 Pamela D. Lee 4/30 Robin M. Baisten 4/30
Happy Birthdayto our ECC Family!
Barbara J. Joseph 4/2 Tracey Williams 4/3 Melissa Moreno 4/12 Stephanie Korte 4/16 Snezana Jovanoska 4/16 Kyla C. Kettell 4/17 Brandon D. Smith 4/20 Tabathia Stafford 4/30
Welcome to Spring
Anyone who has read Extended Care Chronicles for more than a few years know this is my favorite time of year. The weather is getting warmer, the flowers are peaking out of the ground, the days stay lighter longer- what’s not to like? Enjoy the awaking of Spring while you think of the points in my post this month. The fastest growing segment of the population is over age 85. With aging comes illnesses, diseases, falls and accidents that often lead people to nursing homes. Although we may associate rehabilitation with therapy and nursing, it is customer service that is critical as well for a successful resident (and family) experience. Through resident and family satisfaction surveys, we have found that our “customers” weigh their customer service experiences with similar importance to medical or therapy treatment processes. We must understand the positive value of giving our residents, and again our families, an outstanding customer service experience and recognize that this attention will go a long way in moving our “customers” to having better outcomes and more enriched time they spend with us. A few key elements to think about in our work day (whether you work in dietary, nursing, housekeeping or admissions):If you answer the phone – answer the phone with a smile. Sure the caller cannot see the smile but if you have a smile on your face while answering, you will express a positive attitude to the caller. Nothing puts off a customer more than someone answering the phone rushed, drab, and not being helpful. It is their first experience with us so it has to be positive. A warm welcome when visitors tour or walk through our facility. Passing someone in the hall – acknowledge them with a hello, a good morning, and if you really want to go the extra mile: Good Afternoon, can I help you with something? I understand staff are going about their work day, assisting residents, delivery meals, delivery care, but we all have time to say hello as we pass someone in the hall. When visiting a nice hotel, one can expect to be greeted by staff or management before setting foot in the lobby. The warm welcome is the first impression and sets the tone for the entire stay.Being admitted to a nursing home or rehabilitation facility can be a difficult experience for both the resident and their families. The transition from the hospital to a new facility and not knowing what the future holds can make anyone feel anxious and vulnerable. On admission we must providing a warm welcome to our residents and their families. It will help ease their fears and uncomfortableness. We want our residents to feel at ease from the moment they arrive. It is up to us to deliver the clear message that our team is here to help them – not only by responding to but also by anticipating their needs. Any concerns or complaints (and every facility has some) are shared with the appropriate care team member (Administrator, Nurse Manager, Social Service, Maintenance, Housekeeping, etc.) to be addressed immediately. I have found in my years in Long Term Care that it is more about how we respond to the complaint or concern that residents and families remember. Customer service in the healthcare industry is becoming more focused and deserves attention. Adding a customer service team member is a step in the right direction. The key to this approach is being proactive and anticipating residents’ needs. The hospitality industry has made the case that from the first greeting to the last day of one’s stay, customer care and service can make or break one’s experience. The “personal touch” is essential in rehabilitation too. I believe a warm welcome and a proactive check in can make a challenging time that much easier to navigate for our customers.So a few key things to remember:• Smile• Say Hello, Good Morning, Afternoon as you pass people in the hallway• Recognize it is a difficult time for a resident or family member • When talking to residents or family members focus on them- don’t have your eyes on a computer screen or answering the phone• Make our customers feel at home – like a visitor to you own home• Address complaints or concerns or bring them to someone’s attention that can address• Having a bad day – don’t show it. The light you show – may shine back on you. Enjoy the better weather!
Best regards,Ron NunziatoCEO, Extended Care Clinical Consulting@extendedcarellc
ECC recently presented awards to each ECC consulted facility. The awards are based off the highest customer satisfaction ratings in 2017 from Pinnacle Quality Insight, an outside customer satisfaction provider, who helps measure customer satisfaction in various categories to health care providers. We are proud to announce that 3 ECC facilities (Lemont, Prairie Manor, & Munster Med-Inn) qualified for BEST IN CLASS customer satisfaction scores, meaning that they maintained the highest ratings in that category throughout their state.
Congratulations to everyone on your achievements!
Beecher Manor –Highest customer ratings in Dignity & RespectChateau – High customer satisfaction ratings in overall cleanlinessDyer – Activity Leadership AwardEstates – Team Leadership AwardGrasmere – Highest level of satisfaction in the admissions departmentLakewood – Excellence in DiningLemont - Best-in-class customer satisfaction standards in Professional Therapy ServicesLincolnshire – High customer satisfaction ratings in laundry serviceMunster Med-Inn –Best-in-class customer satisfaction standards in Professional Therapy Services for a 2nd consecutive yearPrairie Manor – Best-in-class ratings for the knowledge and skill of the Therapy DepartmentRainbow Beach – Excellence in Resident AdvocacySt. James – Excellence in Clinical LeadershipSebo’s – Customer satisfaction in safety and securitySouth Suburban – Professional Excellence in ActivitiesSpring Mill – Highest ratings in overall customer satisfactionTri-State – Friendly Ambiance AwardWheaton – Highest customer ratings in customer communication for a 2nd consecutive year
ECC Rolls out the Red Carpet!
St JamesCHECK OUT the Events at
A Breakfast of Champions!On March 8th St. James Manor & Villas hosted the Illinois South Suburban Continuity of Care Association, an organization made up of over 200 members that support each other and their marketing efforts and rely on the members for referral partnerships. Over 50 members showed up for the fabulous breakfast prepared by Chef Barron and his team. During this meeting this energetic and caring group decided to sponsor and fundraise for the upcoming Alzheimer’s Association Walk in Orland Park on September 29th and also plan to support a local summer camp for children impacted by injuries caused by burns or fire. Some of the organizations in attendance were, Elite ambulance, our own
Beecher Manor, Vitas Hospice, Vibra Hospital and many more! For more information about joining the Illinois South Suburban Continuity of Care please reach out to Megan Bishop, Extended Care Regional Assisted Living Development Director.
Grasmere
CHECK OUT the Events at
February is known throughout our country for Black History month. It’s a time where we look into our past to learn from our mistakes. This year, Grasmere took a little of the past to build a bridge to our better future. Spear headed by Paul McCray, we had our first annual Black History Pot Luck. Throughout the month fun facts and questions were given to staff to increase your knowledge of history as well as fun stereotypes. It ended with the facility coming together and providing a different arrangement of foods from all different ethnic backgrounds to be enjoyed by all. This is the first of many things that has built our team and unity amongst all at Grasmere Place. Like our motto says “Roots to grow.. Skills to thrive”. Great work team.Almon Cooper, Food Service Supervisor24 YEARS OF SERVICE AND COUNTING
LincolnshireCHECK OUT the Events at
Chateau Center
Wheaton
CHECK OUT the Events at
CHECK OUT the Events at
“Lincolnshire Health and Rehabilitation, where Post-Acute Rehabilitation is as good as GOLD” Lincolnshire Health and Rehabilitation has had several therapy success stories and is waiting on their next set of rehab graduates to celebrate their success! Our group of therapists do an amazing job getting our guests back on their feet and back home again!Ashleigh Gunningham Director of Therapy, a graduate of Governor’s State University with a Master’s Degree in Occupational Therapy has been part of the Lincolnshire team since 2012. “We use an interdisciplinary approach to tailor rehab services specific to each individual”. “We have a very dedicated team providing some of the best in post-acute rehabilitation services using a variety of treatment modalities.“We really love seeing the success stories come through our facility” “Our testimonials are a great way to showcase our successful outcomes to the Northwest Indiana community”We look forward to showcasing more of our testimonials! Don’t forget to LIKE our Facebook page as we continue to showcase our Guest’s successful outcomes with our community and ECC Family!
“Ice Cream” for the new Team!Chateau Center is excited to announce great changes taking place! Laura Aranda has been named the new Administrator and has a wonderful team to support her. Laura comes to Chateau with more than 20 years of experience in long term care. In her free time Laura enjoys cooking, traveling, spending time with her two grandchildren, and also teaches a women’s bible study.
Laura’s new management team includes; Robert Petty (Assistant Administrator), Cyndi Doege (Director of Business Development), Kari Candos (Activity Director), and Alex Polk (Business Development Coordinator). With new changes come new beginnings and with the team Chateau Center has in place, we are excited for new days ahead!
March is National Social Work Appreciation Month!
Wheaton Care Center Administrator, David, took his Social Service Staff out for lunch at Maggiano’s to show them they are valued!
