FINAL Assertive Communication

8/3/2019 FINAL Assertive Communication

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WHAT ISCOMMUNICATION?

The information can be: Words,gestures, drawings, paintings,

songs, music etc.Effective Communication?


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Styles of Communication

Passive

Aggressive

Passive-Aggressive

Assertive


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PASSIVE COMMUNICATION

Style in which individuals have

developed a pattern of avoiding

expressing their opinions or feelings,

protecting their rights, and identifying andmeeting their needs. Passive

communication is usually born of low

self-esteem. These individuals believe:

Im not worth taking care of.Passiveness literally means

detachment and acceptance. It is

acted upon rather than acts on

something.


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Characteristics of Passive

communication

Fail to assert for themselves .

Fail to express their feelings, needs, or

opinions. Tend to speak softly or apologetically .

Exhibit poor eye contact and slumped

body posture.


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AGGRESSIVE COMMUNICATION

A style in which individuals express

their feelings and opinions and

advocate for their needs in a way that

violates the rights of others.


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Characteristics of Aggressive

communication Try to dominate others. Use humiliation to control others.

Criticize, blame, or attack others.

Be very impulsive.

Have low frustration tolerance. Speak in a loud, demanding, and overbearing

voice.

Act threateningly and rudely .

Not listen well. Interrupt frequently.

Use you statements .


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PASSIVE-AGGRESSIVE

COMMUNICATION

A style in which individuals appear

passive on the surface but are really

acting out anger in a subtle, indirect, or

behind-the-scenes way.


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Characteristics of Passive-

Aggressive communication

Mutter to themselves rather than confrontthe person or issue .

Have difficulty acknowledging theiranger .

Use facial expressions that don't matchhow they feel - i.e., smiling when angry .

Use sarcasm .

Deny there is a problem .

Appear cooperative while purposelydoing things to annoy and disrupt


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"ASSERT"

A=Attention: When will you talk to theperson? Will you do it in private or with an

audience? Do you need to set up a timethats appropriate?

S=Soon-Simple-Short: Talk to them as soonas possible, and make it simple and to the

point. What will you say?

S=Specific Behavior: Focus on the behavior,not the person doing it.

E=Effect: How does the behavior effect you?


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What is Assertive

Communication?The ability to express positive and negativeideas and feelings in an open, honest and directway.

Constructively confront and find a mutuallysatisfying solution where conflict exists.


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Characteristics

Eye contact: demonstrates interest,shows sincerity.

Body posture: congruent bodylanguage will improve the significanceof the message.

Gestures: appropriate gestures help toadd emphasis


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Continued.

Voice: a level, well modulated tone ismore convincing and acceptable, and isnot intimidating

Timing: use your judgement to maximisereceptivity and impact

Content: how, where and when youchoose to comment is probably moreimportant than WHAT you say


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Continued.

Communicate your needs without

excuses or disclaimers at the

beginning.

Speak clearly and concisely.

Speak in a firm and calm voice.

Express your feelings withoutjudgment or justification.


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WHAT TO DO ???

State needs and wants clearly,appropriately, and respectfully.

Express feelings clearly, appropriately,

and respectfully.Use I statements.

Communicate respect for others.

Listen well without interrupting.Feel in control of self


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Continued.

Have good eye contact

Speak in a calm and clear tone of voice.

Have a relaxed body posture.

Feel connected to others.

Feel competent and in control.

Not allow others to abuse or manipulatethem.

Stand up for their rights


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Advantages

Reduces anxiety.

Protects us from being takenadvantage of by others.

Enables us to make decisions and freechoices in life.

Enables us to express, both verbally

and non-verbally, a wide range offeelings and thoughts, both positiveand negative


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Continued.

Development of mutual respect with

others .

Increases our self-esteem.

Helps us achieve our goals.

Minimises hurting and alienating other

people.


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Conclusion


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FINAL Assertive Communication

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