Contact us for guide to selecting a tour operator

system

sales@opendestinations.com

Today’s Agenda

Trends we are seeing in the tour operator marketplace

How we are helping our customers address these trends with our technology

• 15 years of experience providing technology solutions to DMC’s, tour operators and wholesalers globally.

• Over 10,000 travel professionals using our software every day.

• Proven scalability supporting 20m product searches a day.

• Growing at over 25% per year for the last 5 years

• Team of over 450 multi-lingual travel technology professionals

Open Destinations: About Us

What’s Trending?

• Wholesale API publication for tour operator clients & OTAs– Booking but also for file

management, visa processing, itineraries, rooming lists etc.

– DMCs selected based on API’s they publish

• Greater integration with suppliers for rates & availability

• Dynamic Pricing & Yield Management – shift away from tariffs

• Cloud based hosting to provide scalable searching/booking solutions

DMC’s as online Wholesalers

• Inbound Operators globally are publishing an API to extend market reach

• Tour operators have placed API availability high on their list of requirements.

• API must be fast and offer full service offering as well as being bookable & multi-lingual.

• Lack of an API makes you vulnerable to competitors

But, can I cancel it?Does it include Breakfast?

Where is my stay/pay offer?

• A range of Channel Manager integrations and an open API to easily add more ensures hotels and DMCs can work closely & cost effectively together.

• Latest integrations must have “bi-directional” support – ability for hoteliers to view bookings.

• Enables genuine “last room” availability and BAR support.

• Sophistication in DMC system to present BAR and best Net to clients with relevant T&C’s…

DMC/Hotel Automation

• Hotel pricing has become dynamic but DMC’s are following suit.

• Guides, vehicles, hotel allocations, event tickets can be priced according to demand and proximity to release dates.

• Publication of an XML API allows those rates to be distributed and yield maximised.

Dynamic Pricing

The Cloud• Good fit for companies who

have rapid change, geographic diversity & wish to focus on core business activities.

• Technology trends means that solutions should be selected to support Cloud architecture.

• Important to retain open solution to Cloud hosting and be able to work with both different platforms.

• Look for technology with proven API’s & Integrations.

• Growing your technology and how it connects you with your partners puts you ahead of your competitors

• Ensure your business plan includes publication of an B2B XML.

What do we recommend for LATA members?

@opendest