Education from CA Technologies

Education from CA Technologies

Enable your teams with award winning CA Technology education programs

2 © 2015 CA. ALL RIGHTS RESERVED.

Enable your team with CA Education

But don’t take our word…

Lower the risk of project failure

Improve user adoption

and productivity

Reduce reliance on external support

Accelerate ROI on your CA investment


According to IDC’s Market Analysis Perspective: Worldwide and U.S. IT Education and Certification Services, 2014

1 hour of training saves

5 hoursof lost productivity

21%Less time spent fixing problems

by backup & recovery teams

Untrained users require

6x more

Well trained information security teams were:

10% more productive & account for

$70,000of annual improvement

of IT managersrealize training

is critical to project success

80%

support than trained users

Performance degrades by over

25%after 4 years

without ongoing training

Source: IDC’s Market Analysis Perspective: Worldwide and U.S. IT Education and Certification Services, 2014


And it’s not just educating your teams… but certifying their skills.

32%more often

Certifying the skills of IT staff members is the

single biggestpredictor of IT project success

Certified support staff

with less than

1 year experience

Certified staff implement “single sign-on” access to

authorized network resources…

Certified staff evaluate and respond rapidly

to security attacks…

Network resources managed by certified staff are in compliance with industry security policies

for access control…

26%more often

10%more often

Uncertified support staff

with

3 years experience

have more core domain knowledge

than



Talent Drives Success

IT Managers clearly understand the relationship between team skill and functional excellence.

And it’s not just training IT ProfessionalsEnd user adoption is key to your project success

1 - 10 11 - 30 31 - 50 51+0

10

20

30

Hours

% o

f res

pond

ents

Effective risk management

Skill of the system integreators…

Support provided by tech. vendor

Accuracy of project scope

Available budget and resources

Executive sponsorship/support

Quality of the project plan

Clearly defined business objectives

Technology performing as expected

Dedication of the team

Skill of the project team

0% 10% 20% 30% 40% 50% 60%

% of respondents

1 - 5 6 - 25 26+0

10

20

30

40

50

Hours

% o

f res

pond

ents

IT Professional Training

End Users Training

36 hours average

20 hours average



Well trained teams pay off in the short and long term. Successful teams rely on CA Education to get them there.

On-the-job Knowledge transfer

reduces productivity Loss of competitiveness Lose key talent Unproven/

unreliable practices Slow decision making

Knowledge transfer reduces productivity

Loss of competitiveness Lose key talent Unproven/

unreliable practices Slow decision making

DecreasedCompetitiveness

and Efficiency

IncreasedCompetitiveness and Efficiency

CostlySupport/Reliance

on Consultants

MinimizesSupport/Reliance on

Consultants

Do-it-yourself

High support costs Frequent service

interruptions Inefficient use of assets Reliance on costly

consultants

Training with CA Technologies Ongoing access to R&D

teams, training material and training labs

A large social-media based community of trained professionals


CA Technologies expertise

Award-winning content, state-of-the-art best practices,

and a comprehensive course catalog

Highly experienced, on-staff instructors

average of

9 years at CA Technologies

Trained customers make

35%less callsto CA Technologies Support

94%instructor

satisfaction

rating from customers

Over 11,000 students take 25,000+ award winning CA Education courses a year.


But don’t just take our word for it…Customer Feedback

“I was very pleased with the course. I have taken many five day courses, and this one was full of content, from day 1 to day 5. For a beginner’s course, it gives you the feeling like you could take any course on BrightStor ARCserve and understand it.”

— Michael WrightU.S. Department of Health

“By the last day I had not only better understanding of CA Harvest, but also the programming languages that may come into play with Harvest interaction. I learned quite a bit with this class and the information will be very helpful especially with any implementation of the UDP’s and Forms components.”

— Kelly DuncanWachovia Corporation

“The instructor was exceptional. Easy to understand, excellent speaking voice, extremely knowledgeable about

the material covered. It was a pleasure to be in this class.”

— Paul Ladebauch TAC Worldwide

“The instructor presented the information in an easy to follow manner and at a good pace. He spoke clearly and confidently. You could tell he was a master with this software. Overall, I thought this class was excellent. I would not change a single thing. The lab gave the insight needed to fully understand the product.”

— Scott SymonartisCSC for UTC-Corporate

http://www.csc.com/


Identify skill gaps among team

members

Lower the risk of project failure

Improve adoption and knowledge of features/functions

for end users

Improve productivity including accelerated

mean-time-to-resolution & reduced

calls to CA Support

Ensure appropriate level of solution competency, by

user’s role

Achieve a faster return on software

investment

CA Education can help

Education Delivery Methods

Instructor Led(Live or Virtual) Self Directed

Award Winning Training

Evaluate Enable Test

Consultative review with CA Education

Learning PathsCA PA

Mainframe AcademyeLearning Libraries

CertificationAccreditation

Agile/ITIL

2014

2014


Flexible Delivery MethodsMultiple options to fit your budget and schedule

Web Based OnDemand & ILT In A Box CA Dynamic Labs & Sandboxes“Office Hours” with CA Experts Media Assets & Pre-Recorded Material

Public ScheduleVirtual ClassesPrivate Classes

– Delivered at your site – Customized to meet your needs

Blended Learning Convenient and flexible options Quick time to value Best of both technologies

Self Directed Traditional Instructor-led


Certification from CA Technologies

Certification with CA Technologies measures individual’s skills, knowledge, and expertise in managing, installing, configuring, implementing and supporting

CA Technologies products.

Designed for professionals managing post-implementation environments and responsible for application management, resource & scheduling management and related user-level troubleshooting.

Designed for professionals actively engaged in the implementation of environments and responsible for installing, configuring, and optimizing the product for use by administrators, business analysts, and end-users.

Certifying the skills of IT staff members is the

single biggest predictor of IT project success.*

*Source: IDC’s Market Analysis Perspective: Worldwide and U.S. IT Education and Certification Services, 2014


Accreditation from CA Technologies

Accreditation from CA Technologies provides significant level of product knowledge that serves to distinguish that individual from other IT professionals and can lead to fewer

support calls.

100 •Designed for those managing post-implementation environments•Demonstrates that individuals can perform intermediate product and solution administration, intermediate configuration and security best practices, reporting, and troubleshooting

200 •Designed for those actively engaged in installing and implementing environments•Demonstrates that individuals can perform intermediate product and solution administration, intermediate configuration and security best practices, reporting, and troubleshooting

300 •Designed for those actively engaged in installing and implementing environments•Demonstrates that individuals can perform advanced product and solution administration, advanced configuration and security best practices, reporting, and troubleshooting

400 •Designed for those managing post-implementation environments•Demonstrates that individuals can perform basic product and solution administration, basic configuration and security best practices, reporting, and troubleshooting.


Industry Training

Courses offered through partnership with SolutionsIQ

Certified ScrumMaster (CSM) Training

Certified Scrum Product Owner (CSPO) Training

Our ITIL certification program can help you maximize your investment in IT management by showing you how to align your IT infrastructure, development and operations with your business processes and objectives.

Agile Training IT Infrastructure Library (ITIL)


Mainframe Academy with CA Technologies The world needs more mainframers

Designed by mainframe customers for mainframe customers

Vendor -agnostic 8-week immersion program Real-world and project-based

curriculum Blended Learning including

instructor-led and self-paced Students can become Certified

Mainframe Professionals Dedicated “Dean” of the class Award Winning program

Mainframe Academy arms your IT professionals

with core programming skills to manage your

mainframe environment.


Mainframe eLearning Library

160+ courses, 650+ hours of training

Low cost, high quality, structured mainframe training

Effortless, flexible training delivery– Anywhere, anytime, instant global availability – No travel, no waiting, no cancellations, no time away from work!– Not just training but an ongoing, online reference/refresher

The end result: A more versatile, more broadly skilled mainframe workforce requiring lower training costs and less management effort


CA Productivity AcceleratorRecommended best practices for solution users

SEE ITmode

Provides role-specific

simulation of how a user

performs specific business

processes within the application

TRY IT mode

Allows the user to practice executing

processes within a safe, self-

paced, interactive

environment

KNOW ITmode

Tests the users knowledge and

proficiency before they

actually touch the live

application

The DO IT mode within CA Productivity Accelerator delivers a

context-sensitive assistance to walk the user through a business process

at the precise time they need it

DO IT mode


CA Productivity AcceleratorRecommended best practices for solution users

A content development platform to create and modify training and support material

Combine with CA Education Consulting Services

Reduce reliance on help desk to support users

Gain independence from CA for user training and adoption


CA Productivity Accelerator Content Modules

With this content you can: Reduce content scoping efforts – Evaluate all available content

– Eliminate out of scope content

Reduce content development efforts– Re-record the standard content to

reflect your configuration

Good for those who: Have limited resources available

to develop training Are on a tight implementation timeline Want to jump start their training

content development efforts

CA PPM CA ServiceManagement

CA Release Automation

Service Virtualization

(DevTest)CA APM

Instant access to a library of pre-built, professional-quality training content for:


Legal Notice

© Copyright CA 2015. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. No unauthorized use, copying or distribution permitted.

THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. CA assumes no responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will CA be liable for any loss or damage, direct or indirect, in connection with this presentation, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages.

Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion.

Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available (i) for sale to new licensees of such product; and (ii) in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis.

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Thank You

Education from CA Technologies

Technology

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