Simplify Cloud Adoption

Ashwin Waknis

CA Technologies

18th January, 2013

� CA Technologies – A Quick Introduction

� “Where Do I Start?”

� Cloud Adoption – One Simple Approach

� What’s Moving to Cloud? – Some Examples

� Current and Future State of IT Service Delivery

� Unified Automation with CA Technologies

� AppLogic Cloud Platform

� Case Studies

� Questions

Agenda

About CA Technologies

ENGINEERED FOR SERVICE PROVIDERS

30+ YEARS EXPERIENCE - GLOBAL REACH

10 of 10 Global Tier1 service providers

10 of 10 Cable service providers in NA

10 of 10 top internet service provider in NA

5 of 5 top commutations providers

20 of 20 top global banks

13 of 15 top financial services companies

10 of 10 largest federal agencies

9 of 10 top pharmaceutical companies

RANKED #1 IT Mgt Software Vendor by Revenue.*

RANKED #2 Cloud Systems Mgt Software Vendor**

WE FOCUS ON YOUR MARKETS

PROVEN LEADERSHIP

CA Technologies is a leading provider

of IT management software and

solutions to global service providers,

private and public enterprises:

• Broad and deep portfolio of

solutions – ‘land and expand’

opportunities

• Innovative development and

acquisitions - stay ahead of the

competition

• Multi-platform and system agnostic

with flexible pricing models - extend

your business and ‘pay as you grow’

*Forrester Research, Inc., “Who’s Who In IT Management Software 2.0”, August 17, 2010

** IDC, “Worldwide Cloud Systems Management Software, 2011-2015 Update and 2010 Vendor Shares”,

Document No. 231493, November 2011.

Customer Dilemma

Where do I start?

Where am I in the cloud adoption maturity cycle?

What the best approach to cloud, for

me?

What workloads are best fit for cloud?

What should my adoption roadmap

look like?

Customer

Cloud Adoption Roadmap – One View

Step 1: Inventory Step 2: Assessment

Step 4: Build Roadmap

Step 3: Define

Architecture

Step 5: Iterative Cloud

Migration

Step 6: Manage Cloud

Application Assessment and Selection

Application Inventory

• Infra Inventory: Servers, storage, network

• Performance & Utilization

• App type, priority, SLA

• Middleware

Application Dependency

• Type (DB, message, web services)

• Up/down stream dependency

• Size and type of payload; Real time/batch

Application Rationalization

• Usage pattern

• No. of users

• Frequency

• Data used

Application Categorization

• Priority 1, 2, 3, …

• Business or IT

• Owner organization

• Business process it supports

Inventory AssessmentApp and

Deployment Architecture

Build Roadmap

Iterative Cloud

Migration

Manage & Support

Hybrid Cloud

Cloud Readiness Analysis

Inventory AssessmentApp and

Deployment Architecture

Build Roadmap

Iterative Cloud

Migration

Manage & Support

Hybrid Cloud

• Service Levels

• Inter-dependency

• Payload - Size and Type

• Business Criticality

• Usage Pattern

• Regulations and Compliance

Identify Candidates for Cloud

• Capex/Opex, Scalability

• Time to market

• Availability

Define your success criteria for those apps

What workloads are we seeing move to Cloud delivery?

� Non critical IT applications

� Single virtual appliance workloads

� Simple Dev and Test systems

� Mature packaged offerings like email and collaboration

� Batch processing jobs with limited security requirements

� Applications with no or loose coupling

� Isolated workloads where latency between components is not an issue

� Storage solutions / storage as a services

� Backup solutions / backup and restore as a service

� Packaged ERP workloads – Designed for on-premise

� Government regulated – Healthcare, Financial• HIPPA, SOX

� Highly interdependent & tightly integrated systems

� Heavy OLTP & database applications� Workloads which depend on sensitive data

normally restricted to the enterprise• e.g. employee information, health care records

� Workloads composed of multiple, co-dependent services

• High throughput online transaction processing

� COTS applications which does not have a virtualization or cloud aware licensing strategy

� Workloads requiring detailed chargeback or utilization measurement as required for capacity planning or departmental level billing

… And which ones are not!

What Does & Does Not Work Well in Cloud

Application Architecture AssessmentRecommendations for Cloud Migration

Conduct an architectural assessment of application from a functional and technical architecture with mapping to cloud migration as a objective

Assessment of application from specific cloud platform suitability point of view

Analyze the application for usage patterns, performance metrics, deployment configurations, SLA guarantees, security and operational requirements

• Review the existing

architecture and

implementation

• Analyze key business and

technology challenges

• Document stakeholder

expectations from the

migration to Cloud

Inventory AssessmentApp and

Deployment Architecture

Build Roadmap

Iterative Cloud

Migration

Manage & Support

Hybrid Cloud

Hybrid Cloud To-Be ArchitectureAn Example

Inventory AssessmentApp and

Deployment Architecture

Build Roadmap

Iterative Cloud

Migration

Manage & Support

Hybrid Cloud

Applications Migration Roadmap

• Take applications identified in step 2 and build dependency tree

Interdependency

• Identify tools to use, build or customize to migrate applications

Tools

• Effort estimate based architectural complexity, technology stack and dependencies

Schedule

• Cost of cloud migration based on the target cloud

Cost

• Identify pilot application to create comfort and baseline

Pilot

Inventory AssessmentApp and

Deployment Architecture

Build Roadmap

Iterative Cloud

Migration

Manage & Support

Hybrid Cloud

Iterative Cloud Migration

Migration Engine

� Leverage one or more tools where

appropriate to automate migration

� Full or partial automation

� Support for live migration – No

interruption to the business

� Support migration from all major

virtualization platforms

� Support P2V & P2C migration

� Linux & Windows support

Enterprise Data

Center

Inventory AssessmentApp and

Deployment Architecture

Build Roadmap

Iterative Cloud

Migration

Manage & Support

Hybrid Cloud

Hybrid Cloud Management

Inventory AssessmentApp and

Deployment Architecture

Build Roadmap

Iterative Cloud

Migration

Manage & Support

Hybrid Cloud

Challenges

• Server management in various cloud including private cloud

• Heterogeneous cloud environments add complexity to IT infra management

• Cloud management platforms by cloud vendors are minimalistic

• Most public cloud management software are focused on managing their own cloud

Capabilities to Look For

• Ability to manage the hybrid cloud from a single plane of glass

• Get Visibility - You can’t control it so start to contain it

• Cloud-enable your infrastructure

• A true cloud, not just virtualization

• Add public cloud(s) for hybrid solutions

• Control VM sprawl

• Repeatable, template-driven process

• Stop IT leakage

• Self-service portals that combing automated provisioning and approved configurations

current state of IT service delivery

AcquisitionApproval

Issue Purchase Order

Handle Shipment

Install HW

15.0

15.0

15.0

240.0

Min

Min

Min

Min

Document the Request

Approve Request

Issue Work Order

Feedback Results

60.0

30.0

15.0

15.0

Min

Min

Min

Min

Install OS

Install Application & DB

Configure Settings

Load Data

240.0

240.0

240.0

240.0

Min

Min

Min

Min

Adjust Firewall Settings

Apply Access Control

Start Security Monitoring

Apply Threat Protection

15.0

15.0

15.0

15.0

Min

Min

Min

Min

Update CMDB, Asset DB, Licenses

Apply Monitoring Controls

Apply Backup Schedule

Apply Patch Control

15.0

15.0

15.0

Min

Min

Min

Min

Apply SLA Context

Trigger collection of SLA data

Track Service Usage

Collect Chargeback Data

15.0

15.0

15.0

15.0

Min

Min

Min

Min

Issue RFC

Change Impact Assessment

Authorize & Document Changes

Test & Execute Change

15.0

15.0

15.0

120.0

Min

Min

Min

Min

Total Cycle Time: Days? Weeks? Months?

Request Service Provision

HWInstall

SWSecureData

ApplyManagement

Controls

FormalizeService

Bring Service into Production

15.0

future stateautomated, orchestrated, elastic service delivery

15.0

0.0

0.0

Min

Min

Min

Min

Track Service Usage

Collect Chargeback Data

0.0

0.0

Min

Min

Install Virtual Machine

0.0 Min

Load Image

0.0 Min

Self Service Request

Approve Request

Issue Work Order

Feedback Results

0.0

= Automation

= Orchestration

Request

Service Provision

HWInstall

SWSecure

Data

Apply

Management

Controls

Formalize

Service

Bring Service into

Production

Total Cycle Time: Minutes

Agile Cloud Delivery - Delivering IT as a Service

IT as a Service, Run IT like a business

* All IT capabilities are services provided to enterprise users

* Service has a cost associated with it. One time and/or hourly, monthly

* Services have an SLA

* IT provides usage data for granular P&L

* Extensive reporting and analytical data to business unit

Service Catalog

All IT services part of this catalog

Automation

Faster and error free service

Metering & Billing

Measure what is getting used, Account for the usage

Pay Per Use

Operational expense to business users

Agile Cloud Delivery = 4 Functional Use Cases

17

Demand

Time

Increasing Demands on IT

Sustained Budget

pressures

OPEX

$$$

CAPEX

$$$

REVENUE

$$$

Turnkey application acceleration

Automated service delivery

Systems provisioning & config

management

Capacity optimization

Standardize & Optimize

Hardware

Automate &

OrchestrateAccelerate & Deliver

CA internal only

CA ProductFunctional Use Case

Agile Cloud Delivery Functional Use Cases & Products

Turnkey Application Acceleration

Automated Service Delivery

Capacity Optimization

Systems Provisioning

& Configuration Management

CA AppLogic

CA Automation Suite For Clouds

CA Capacity Management

CA Server Automation, CA Configuration Automation & CA

Network Automation

CA internal only18

CA Agile Cloud Delivery Copyright © 2012 CA Technologies. All rights reserved.

Process Automation

CA Technologies’ Unified Automation approach

Service Catalog

ServiceService

ApplicationApplication

Infrastructure Infrastructure Client

Automation

Configuration AutomationAppLogic

Network Automation

Server Automation

Workload Automation

Capacity Management

VirtualPools

Physical Servers

External CloudStorageNetwork Grid

FabricInternal Cloud

CA Automation Suite for Clouds - open, modular & flexible

Catalog of Automated Services

Process Automation & Orchestration

Self Service Portal C

A S

erv

er

Au

tom

atio

nIaaS

Server Automation

CA

Ap

pLo

gic

AppLogicCloud Grid

Am

azo

n E

C2

Amazon

VC

E Ia

aS

VCE IaaS

CA

Wo

rklo

ad

Au

tom

atio

n

Workload XaaS…

VM

war

e

vClo

ud

Dir

ect

or

vCloud

VD

I

VDI

Uniquely able to aggregate and unify management of all types of cloud services…

regardless of where the cloud resides, how it was built

or which vendor provided the underlying software or hardware

CA AppLogicApplication centric cloud computing platform

With CA AppLogic you can:

• Virtualize the entire application AND its infrastructure

• Create, deploy and manage it all as a “single unit” or

“Virtual Business Service”

• Quickly scale or migrate the entire application &

infrastructure

• Configure & provision new instances of an application

in minutes

• Deploy business services quickly while lowering costs

“AppLogic is a different animal from its IaaS competitors. Although it provides the core IaaS

capabilities, its focus is really on application deployment and management, which gives its xSP

partners differentiation right off the bat. AppLogic has a core capability in managing the

availability and elasticity of applications as a complex workload, and its desired behaviors can be

described to AppLogic, which will take action automatically to achieve these aims.”

Forrester Research, Inc. | Cloud Platforms: Foundational Systems Could Strengthen Your Preferred Service Providers | December 12, 2011

Benefits of a Virtual Business Service

Time to market helps to rapidly provision

complete application infrastructure

Agility and control helps to retain

greater control while meeting

agility requirements of the business

Portability allows easier movement of

complex applications among data centers

Business continuity helps to reduces

CAPEX for disaster recovery sites

Cost efficiency achieved via virtualized

platforms using commodity hardware

to help avoids vendor lock-in

What do Enterprise customers need in Cloud ServicesLook at the entire picture

Desktop as a Service

Backup as a Service

PaaS

Capacity Management

DR as a Service

Vertical SaaS Apps

IaaS

Service Management

XaaS

Infrastructure Management

Nimsoft Monitor

Available as a SaaS or easy-to-deploy and manage on-premise configuration

A unified view of IT,now in your pocket.

Simple,

powerful

SaaS-based IT

monitoring

Provides a unified view of

internal and external IT

Automated IT discovery and deployment

Increased visibility allows

safe adoption of new technology

CA CloudMinder™Suite of IAM Cloud Services

Advanced AuthenticationAdvanced Authentication

• Secure software credential• One-time password• Roaming support (mobile devices)• QnA, OATH, certificates• Risk analysis• Adapative authentication• Device identification (geolocation)• Fraud prevention (user behavior)

Risk-based AuthenticationRisk-based Authentication

Federated SSOFederated SSO

• Standards-based federation• Just-in-time provisioning • Integration with other CloudMinder

services

• Standards-based federation• Just-in-time provisioning • Integration with other CloudMinder

services

Identity ManagementIdentity Management

• User Management • Access request• Provisioning• Identity Synch

• User Management • Access request• Provisioning• Identity Synch

CA CloudMinder Single Sign OnCA CloudMinder Single Sign OnCA CloudMinder Identity ManagementCA CloudMinder Identity Management

CA CloudMinder Advanced AuthenticationCA CloudMinder Advanced Authentication

CA Automation Suite: Cadence Success Story

− Leader in electronic design automation (EDA)

− 4,500 staff, DC in San Jose & worldwide

− Hardware refresh

− Low server utilization

− Weak virtual mgt.

prevents broad rollout

− Provisioning tool slow,

high-touch, inflexible

− No dynamic self-service

for private cloud

− Unique CA management

for virtual systems:

− Self-Service

Reservation Mgmt

− Config Mgmt &

Provisioning

− Process Automation

− Service Assurance

− Broader virtual roll-out

− Increased utilization

− Deferred hardware $$

− Reduced Op-Ex with

automatic provisioning

− Ensured SLAs with

assurance, self-service

SolutionChallenge Benefits

CA Client Automation: Punjab National Bank Customer Success

� Punjab National Bank (PNB) is the second

largest bank in India with 5,000 branches,

55,000 employees and 56 million customers

− Safeguard customer

service levels during

period of rapid growth

− Ensure availability of core

banking application

− Replace manual IT

management

− Resolve problems quickly

− \

− CA Service Desk Manager

simplifies incident

management

− CA IT Client Manager

supports remote

management

− CA eHealth PM and CA

NSM enable rapid fixes

− Resolution times reduced

by 60 per cent

− Enhances customer service

levels

− Fewer issues reported

− Minimizes IT costs

− 165 per cent ROI achieved

SolutionChallenge Benefit

AnswerCapacity Mgmt. &

Reporting Suite

for SAP

Use CasePredicting Impact of Change: Mission Critical Application

SolutionSaved $5M in

hardware &

uncovered design

issue

Problem

$12M

infrastructure

cost for new SAP

deployment

Over utilized resources impacting business services while under

utilized resources creating waste

Achieved optimal

resource utilization

PGi is a leading provider of advanced

meeting, conferencing and

collaboration services. PGi operates in

24 countries and serves 90% of the

Fortune 500.

AppLogic Customer Success: PGi - SaaS Premier Global Service

Challenge� Quickly secure scalable

data center resources

near the new markets it

will serve

� Would take 6 months to

purchase new hardware

and 4-6 weeks to deploy

software

Results

� Able to spin up

5 new virtual data

centers for the cost of

1 physical data center

� Provisioning new

resources now takes

2-5 days, start to finish

Solution� Leverage CA AppLogic

to Virtualize the

application and its

supporting infrastructure

� PGi can choose the

provider with the right

price points and coverage

for each new market it

enters

More Success Stories at

http://www.ca.com/us/Success-Stories.aspx

Questions?

Thank You