DOCKLANDS MEDICAL CENTRE Practice Survey Feedback Meeting – 13 th March 2014.

DOCKLANDS MEDICAL CENTREPractice Survey Feedback Meeting – 13th March 2014

WELCOME

Introduction House keeping Refreshments Please note this is not a venue to discuss

individual issues

SURVEYS FOR THE IMPROVEMENT OF THE PRACTICE

Docklands Medical Centre distributed questionnaires for all patients to complete.

We started distributing the questionnaires on the 13th February 2014

The questionnaires were distributed at the reception desk handed out by the reception staff as patients came to the surgery for a variety of services.

It was also distributed on the surgery website on www.docklandsmedicalcentre.com

MJOG message (our text messaging service) was send out to all patients to inform them that the survey was distributed on the website and the reception desk for patients to complete

http://www.docklandsmedicalcentre.com/

RETURNED SURVEYS

63 completed Questionnaires were received

The demographic of the patient responses to the surveys are shown hereMale48%Female

52%

What is your gender?

Under 18 18-30 31-44 45-60 60-74 75-84 85 and over

0%

5%

10%

15%

20%

25%

30%

35%

40%

0.00%

29.41%

37.25%

11.76%

19.61%

1.96%0.00%

How old are you?

Briti

shIri

sh

Any

othe

r whi

te b

ackg

roun

d

Whi

te a

nd b

lack

Car

ibbe

an

Whi

te a

nd b

lack

Afri

can

Whi

te a

nd A

sian

Any

othe

r mixed

bac

k gr

ound

Indi

an

Pakist

ani

Bang

lade

shi

Any

othe

r Asia

n Ba

ckgr

ound

Carib

bean

Afric

an

Any

othe

r Black

bac

kgro

und

Chin

ese

Any

othe

r eth

nic

grou

p0%5%

10%15%20%25%30%35%40%45%50% 45%

0%

27%

0%4% 2% 0%

8%

0%4%

0% 0% 2% 0%

6%2%

What is your ethnic group?

SURVEY RESULTS

Looking at the results, most of the responses to the questionnaires were very positive.

But there are few area’s we can work on to improve the service more – we will see this on the slides as we go along.

RESULTS OF THE SURVEY

Strongly Disagree–

8%

Disagree–22%

Neither Agree or Disagree–

14%

Agree–44%

Strongly Agree–11%

Can you usually get an ap-pointment easily?


Disagree–


Agree–

Strongly Agree–


Disagree–


Agree–

Strongly Agree–

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

7.94%

9.52%

50.79%

26.98%

4.76%

Can you get to speak to the nurse or doctor easily on the phone?

Area to work on - more than 60% unable to speak to nurse or GP easily on the phone


S t ron g ly Disag ree–

Disag ree– Neith er Ag ree or Disag ree–

Ag ree– S t ron g ly Ag ree–

6.35%11.11%

52.38%

22.22%

7.94%

Can you usually see the GP or Nurse you want to see?


Disagree– Neither Agree or Disagree–

Agree– Strongly Agree–0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

45.00%

50.00%

3.17%

6.35%

22.22%

44.44%

23.81%

Can you get through on the phone easily?



2%Disagree–

6%


17%

Agree–56%


Are you usually satisfied with your consultation?

Strongly Disagree– Disagree–Neither Agree or Disagree– Agree–Strongly Agree–



Agree– Strongly Agree–0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

1.59%

11.11%

19.05%

57.14%

11.11%

Do you feel the GP or nurse involves you in decisions about your care?


Disagree–


Agree–

Strongly Agree–

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%

1.59%

4.76%

19.05%

50.79%

23.81%

Do you feel the GP or nurse listens to you?




Agree– Strongly Agree–

– NaN NaN NaN NaN NaN

Does the nurse or GP explain your re-sults to you in a way that you un-derstand?

0.0159 0.0317 0.2222 0.4921 0.2381

Series3 NaN NaN NaN NaN NaN

2.50%

7.50%

12.50%

17.50%

22.50%

27.50%

32.50%

37.50%

42.50%

47.50%

Does the nurse or GP explain your results to you in a way that you understand?


10%

Disagree–3%


13%

Agree–44%


Do you usually find the reception team helpful?


Disagree–


Agree–

Strongly Agree–

Not applicable

Not Sure

No

Yes

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

82.54%

9.52%

6.35%

1.59%

If you require an interpreter is there one available during your consultation?

76.19%79.37%

47.62% 47.62%

12.70%

7.94%

41.27%

33.33%

11.11% 12.70% 11.11%19.05%

Results

Yes– No– Not Sure–

52%

24%

9%

10%5%

How quickly are you usually seen after your appointed time?

Less than 15 minutes

15-30 minutes

about 30 minutes

30-45 minutes

Over an hour

Area’s we need to work on - quarter of patients having to wait more than 30mints to be seen.Patient comment: Doctors/nurses should spend more time with patients and explain things clearly and NOT HURRY because the patients were called in late

Area we will need to work on - more than half the patients still unaware of the option to book/ cancel or to order medications online



Disagree–


Agree–

Strongly Agree–

0.00% 10.00% 20.00% 30.00% 40.00% 50.00%

6.35%

7.94%

15.87%

42.86%

26.98%

Would you recommend this surgery to others?

S tr o n g ly Di s a g r e e –

Di s a g r e e – Ne i th e r A g r e e o r D i s a g r e e –

A g r e e – S tr o n g ly A g r e e –

0.0

0%

7.9

4%

9.5

2%

46

.03

%

36

.51

%

Is this practice clean and tidy?

PATIENT COMMENTS

We welcome all Patient comments, the comments added on the surveys will be taken in consideration, and where possible action will be taken to improve our services in Docklands Medical Centre.

Patient Comments regarding:

Reception staff: 3 4 GP’s: 3 3

Nurse’s: 6 0 Saturday clinic request: 3 requests made to have Saturday clinic

Text messaging service: 1 0

Services at the practice: 3 3

Positive: Negative

THANK YOU FOR YOUR TIME

Question and answer

DOCKLANDS MEDICAL CENTRE Practice Survey Feedback Meeting – 13 th March 2014.

Documents

Transcript of DOCKLANDS MEDICAL CENTRE Practice Survey Feedback Meeting – 13 th March 2014.