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Transcript of Delivering Differentiation and Competitive Advantage in the New Data Center World Michael Beach...
Delivering Differentiation and Competitive Advantage in the New Data Center World
Michael BeachMicrosoft Global High Tech Summit
Thursday October 25, 2007
Compellent Confidential, 2
The New Data Center Reality
New challenges Economic Environmental people
Imperative for innovation and speed Environmentally conscious solutions Solutions to address people challenges Excuses no longer accepted
Compellent Confidential, 3
Compellent
We are a leading provider of enterprise-class network storage solutions
Storage Center affordable highly scalable modular storage sold exclusively through a select network of storage experts provides companies of all sizes enterprise-level storage capabilities no big system costs or complexities.
We win by addressing customer needs inactive data moves automatically to lower cost storage troublesome backup and recovery handled simply thin storage provisioning delivers cost and environmental savings recover from data hazards within minutes scale across capacities and technologies without limitations easily manage storage without adding staff
Compellent Confidential, 4
Compellent Environment
Culture “Positive Aggressive” Customer focused Constant ultra-rapid change Operational excellence Collaboration and innovation drive success
Innovative business model Turning feedback into features JIT virtual manufacturing & distribution All Indirect All the Time Assisted Sales Self Service Partner Portal Immediate Response Service
Compellent Confidential, 5
Compellent Systems Challenge
Integrated CRM/ERP solution Focus on customers Reduce cost and complexity Enable people to keep pace Operational excellence Business Partner and Customer visibility Chose Microsoft Dynamics CRM and GP with
Powertrak High-Tech Modules
Compellent Confidential, 6
Our CRM System Objectives
Get Associates “Using the Tools” Amaze Business Partners Simplify Deliver excellence Remove cost & complexity Unified data Enable innovation and collaboration Fuel speed of change Product & Services Configurator Partner & Customer training and certification
Compellent Confidential, 7
Customer Experience
Differentiation and competitive advantage Self service Partner portal always open One stop shop Automated collaboration drives assisted sales
Registration Forecast Configuration & quote Order process Margin & markup tools Post sale support
Compellent Confidential, 8
Remove Cost & Complexity
Continuous Innovation Workflow automation > Auto-magic Additional tools as needed Example: Pipeline Forecast
Develop Self-sufficient partners need less, deliver more Analyze, score, and segment partner performance Target investment
Operating Margin Improvement
Compellent Confidential, 9
Unified Data Shared Via Portal
Real-time integration Any SQL dbase Enables visibility Better decision making Innovation and collaboration
Compellent and Partner insight Unprecedented Collaboration
Compellent Confidential, 10
Life In The Fast Lane
Differentiating Partner Tools Speeds Acquisition Shortens sales cycles Enables “Real-Time” Customer support
Change Management Tools Immediate course corrections Standardized Microsoft .NET flexibility Power to the People
Compellent Confidential, 11
Quote Center
Recruiting secret weapon Integrated with CRM/ERP Easy To Use Intelligent business rules “What If?” analysis Customizable quotes and proposals Uses BP input to deliver tight forecasts
Compellent Confidential, 12
Other Benefits
Training and certification On demand Knowledge Base
Account management info Orders, Invoices, Cases, Delivery Dates… Warranty Entitlements: Model #s, Serial #s
Reduced training time Rapid productivity ramp Reduced TCO
Compellent Confidential, 13
Results
Unqualified ongoing success Enabled by Microsoft & Axonom tools Enabled by people Operational excellence and competitive advantage. Enhanced focus on partners and customers. Customers guide course corrections Enhanced ability to compete in “Real-Time” markets.
I believe that any organization can achieve the same kind of results – or better…