CUU Fellows Workshop Arlington November 15th 2000
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Transcript of CUU Fellows Workshop Arlington November 15th 2000
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CUU Fellows Workshop
ArlingtonNovember 15th 2000
ACM Conference on Universal Usability
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Usability + Universality
=
explosive mix of concerns
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Purpose of the workshop
To elicit and organize
a bouquet of insights
on the problems and prospects
of universal usability
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How ?
Bringing together people who represent human diversity: – needs and expectations
– international community
A call for participation in a one-day workshop
Participation was based on statements of interest and personal experience as a user, complementarily, and commitment to group goals.
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The CUU Workshop Fellows
Selected Fellows Cearbhall E. O Meadhra, IR Deane Robert Larkman, AU Marlo Wilson, USA Quan T. Tran, Vietnam in
USA Wong Chui Yin, Malaysia Adelaide Edelson, USA Queen Esther Booker, USA Cristina Chisalita, Romania
Invited fellows Diane Murray, UK Allen Newell, UK Dong Thi Bich Thuy, Vietnam Taylor McConnaughhay, USA
Programme committee Penny Collings, Au Clare-Marie Karat, USA Mary Beth Rosson, USA Joëlle Coutaz, France
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The CUU Workshop Fellows
Geographic, economic, political, cultural, linguistic, racial diversity– Northern and Southern hemispheres
– Developed and developing countries
Age diversity– 25-60+ years of age
Disabilities– Blind, significantly motor-impaired
– Everyday limitations
Professional backgrounds– Retired, government staff, musician, architect, programmer,
school teacher, rehabilitation specialist,graduate students, low-income and disadvantaged community development
– HCI professionals
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During the workshop
Political diversity
Technical diversity
Social diversity
Economic diversity
Environmental diversity
Human diversity
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Goal of this panel
Make sure that anyone involved in Information Technology does not exclude particular groups of people
Stakeholders– Designers
– Academics
– Managers of software companies
– Social policy makers
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How?
Recommendations to raise public awareness
Three representative stories from the fellows– Addie’s shoe (USA)
– Deane’s desire for independence (Australia)
– The fisherman’s son (Vietnam)
For each story– A fellow will tell the story
– Alan Newell will extract the recommendations
– Taylor McConnaughhay will moderate questions from the audience
Marlo Wilson (a user’s voice) will summarize
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Story 1: Addie’s shoe (USA)
User task focus
Iterative design
Total solution/multiple disability
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Story 2: Deane’s Desire for Independence (Australia)
The promise of technology– Tremendously empowering
– Changed lifestyle
– Getting back what was taken away
– Can’t live without it
– Can’t it be better
– Reliability /recovery
– Graceful degradation
The decision to use enabling technology.– Opportunity for choice
– Maintain self image
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Story 3: The Fisherman’s Son (Vietnam)
Preparing the son for the new age of information: buying a computer– Social norms
Non-accessible system:– English system software
– Metaphor & icons used not fitted to his usual way of thinking in everyday life
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The Voice of Diverse Users
– Passion
– Courage
– Creativity
– What will you do?
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Next Steps
Build awareness– Written report of Fellows Workshop
– Individual actions
– Interviews with the media
International research projects
Build on Fellows Workshop at Next CUU
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Sponsors
We want to thank our sponsors for providing the resources for the CUU Fellows Workshop– America Online
– The Morino Institute
– Intel
– Oracle
– Motorola
– Sun Microsystems
– US NIST Information Technology Laboratory
– US NSF
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Thank you !
Political diversity
Technical diversity
Social diversity
Economic diversity
Environmental diversity
Human diversity