Customer journey map - workshop poster
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CUSTOMER JOURNEY MAP What does your festival feel like? What is the users experience of your festival? Festivals Edinburgh curate a lost of delegates they would like to invite to their delegate event in the summer. Delegates are sent an email from Festivals Edinburgh relationship manager. Festivals Edinburgh relationship manager hands out itinerary. Festivals Edinburgh relationship manager checks out accommodation and flights. Relationship manager sends out accommodation and flight recommendations to potential delegates. Delegate arrives and takes taxi from airport to check in. Delegate attends opening drinks and receives pack on agenda and event. Delegate lead sends out reminder email when date approaches and adds itinerary details. Relationship manager adds to delegate conformation list. Delegate accepts place and books accommodation and flights.
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Transcript of Customer journey map - workshop poster
CUSTOMER JOURNEY MAP
What does your festival feel like?
What is the users experience of your festival?
Festivals Edinburgh curate a lost of delegates they would like to invite to their delegate event in the summer.
Delegates are sent an email from Festivals Edinburgh relationship manager.
Festivals Edinburgh relationship manager hands out itinerary.
Festivals Edinburgh relationship manager checks out accommodation and flights.
Relationship manager sends out accommodation and flight recommendations to potential delegates.
Delegate arrives and takes taxi from airport to check in.
Delegate attends opening drinks and receives pack on agenda and event.
Delegate lead sends out reminder email when date approaches and adds itinerary details.
Relationship manager adds to delegate conformation list.
Delegate accepts place and books accommodation and flights.
CUSTOMER JOURNEY MAP
What does your festival feel like?
What is the users experience of your festival?
What is the users experience of your festival?
What is the users experience of your festival?
What is the users experience of your festival?
v is the users experience of your festival?
