Copyright © 2008 Wadsworth / Ch. 7 Basic Information for All Types of Interviews 7 7 Eighth...

Copyright © 2008 Wadsworth / Ch. 7

Basic Information for All Types of Interviews

Basic Information for All Types of Interviews

77

Eighth Edition


http://movieclips.com/watch/office-space-1999/motivation-problems/


Counseling interview

Employment interview

Exit interview

Grievance interview

Group interview

--Panel

--Board(More on group interviews)

Bob

Daem

mic

h/T

he Im

ag

e W

ork

s


Be prepared for confusion & noise

Learn who panelists are ahead of

time

Determine reason for group

interview

Appear confident & in control

Make answers direct, brief, honest, & sincere

Group InterviewsGroup InterviewsGeneral suggestions include . . .

Dig

ital V

isio

n/G

ett

y Im

ag

es


Speak to everyone

Take active role but don’t always speak first

Suggestions for panel interviewees . . .

Group InterviewsGroup Interviews

© Jaso

n H

arr

is


Try not to be among the first

interviewed

Sit where you can see all interviewers without moving your head constantly

Make eye contact with all

interviewers

Stick by your answers

Suggestions for board interviewees. . .

Group InterviewsGroup Interviews

Kath

y M

cLaug

hlin

/The Im

ag

e W

ork

s


Informational interview

Interrogation interview

Media interview>

(More on media interview)

Bob

Daem

mic

h/T

he Im

ag

e W

ork

s


Always prepare ahead of time

Make comments positive, clear, &

brief

Be conscious of visual & verbal

image

Refer to company by name

Give e-mail or phone #

Never lie

Media InterviewsMedia Interviews

Jeff

Gre

enb

er/

The Im

ag

e W

ork

s


Performance review>



Media interview

(More on performance review)

Bob

Daem

mic

h/T

he Im

ag

e W

ork

s


Recognize/reward employee

contributions

Give employees feedback on their

standing

Motivate employees by setting

objectives

Discover & solve communication

problems

Used to . . .

Performance Performance InterviewsInterviews

© Jaso

n H

arr

is


Persuasive interview



Media interview

Performance review

(More on persuasive interview)

Bob

Daem

mic

h/T

he Im

ag

e W

ork

s


Will satisfy unmet needs

Is consistent with beliefs, attitudes, &

values

Is practical & affordable

Has benefits that outweigh any

objections

Is best course of action

Successful if you convince interviewee that your proposal . . .

Persuasive InterviewsPersuasive Interviews

© Jaso

n H

arr

is


Rapport

Orientation

Motivation

Includes the following steps . . Includes the following steps . . .

© Jaso

n H

arr

is


Carefully prepare

Decide what information is sought

Decide what information to divulge

Interviewees should anticipate questions and their answers

Suggestions for question-response stage include . . .Suggestions for question-response stage include . . .

Mic

hael M

aly

szko/T

axi/G

ett

y Im

ag

es


Summarize major points covered

Make sure all important topics covered

Give interviewee chance to ask

questions

Thank participants for time &

cooperation

Include agreement on follow-up

Suggestions include . . .Suggestions include . . .

© Jaso

n H

arr

is


Open-Ended Questions

More types and samples to follow . . .More types and samples to follow . . .



Hypothetical Questions





Direct Questions





Direct Questions

Closed Questions



Loaded Questions



Loaded Questions

Leading Questions



Loaded Questions

Leading Questions

Third-Person Questions



Loaded Questions

Leading Questions

Third-Person Questions

Verbal and Nonverbal Probes



Expect the following control in each type of question . . .Expect the following control in each type of question . . .


77Types of Questions . . .Types of Questions . . .

More questions on page 202; see answers in back of text


Funnel Sequence


Funnel Sequence

Inverted Funnel Sequence


Funnel Sequence


Hourglass Sequence


Funnel Sequence


Hourglass Sequence

Diamond Sequence1. “Whom do you recommend as director of the Harrison project—

Jackson, Shelton, or yourself?” (closed)2. “What makes you say that?” (verbal probe)3. “Then you feel that Jackson has more experience than Shelton or

yourself?” (direct)4. “In light of your answer, tell me what other qualities you see as

important for a project director.” (open-ended)5. “Describe how well Jackson meets these additional leadership

qualities.” (open-ended)6. “Is there a time when Jackson has not demonstrated these qualities?”

(direct)7. “So, in light of this new information, whom do you recommend as

director of the Harrison project—Jackson, Shelton, or yourself?” (closed)

1. “Whom do you recommend as director of the Harrison project—Jackson, Shelton, or yourself?” (closed)

2. “What makes you say that?” (verbal probe)3. “Then you feel that Jackson has more experience than Shelton or

yourself?” (direct)4. “In light of your answer, tell me what other qualities you see as

important for a project director.” (open-ended)5. “Describe how well Jackson meets these additional leadership

qualities.” (open-ended)6. “Is there a time when Jackson has not demonstrated these qualities?”

(direct)7. “So, in light of this new information, whom do you recommend as

director of the Harrison project—Jackson, Shelton, or yourself?” (closed)


Relax and be yourself

If caught off guard, don’t rush answer

If don’t know or remember, say so

Don’t say more than you want to say

Use open-ended questions to present

info

Listen carefully


Be attentive to interviewer’s intentions

Don’t let closed questions limit you

Avoid answering yes or no to loaded

questions

Beware of leading questions

Be aware that 3rd-person questions are aimed at getting you to say more


77

Copyright © 2008 Wadsworth / Ch. 7 Basic Information for All Types of Interviews 7 7 Eighth...

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