Confused CMS Presentation - Internet World London 2011 #iwexpo. Delivered on behalf of Sitecore UK.
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Transcript of Confused CMS Presentation - Internet World London 2011 #iwexpo. Delivered on behalf of Sitecore UK.
Putting things straight
Tom Beverley (Digital Marketing Director), Chris Lewis (Dev Team Lead)
10th May 2011
Brought to you by
Join the conversation on twitter #IW_EXPO
Agenda
• Introduction
• Times we’ve felt we needed a CMS
• CMS and digital marketing
• Why we thought we had a problem
• What we’re currently working on
• Successes and Lessons Learned
• Future plans
• Q & A
Us
Tom Beverley Chris Lewis
• Digital and Customer
Marketing Director
• Thomas.beverley6@googlemail
.com
• Twitter: tombev
• Dev Team Lead
Confused.com
• Pure play digital…
• … but huge ATL marketing spend (c£3m / month)
• Digital, eCRM and content channels increasingly
important
• 20+ products (not just car insurance)
• Microsoft technology stack
Agenda
• Introduction
• Times we’ve felt we needed a CMS
• CMS and marketing
• Why we thought we had a problem
• What we’re currently working on
• Successes and Lessons Learned
• Future plans
• Q & A
Why did we bother with a CMS?
• Critical tool for digital, content and eCRMmarketing…
• Giving all our marketers the power to easily publish pages in a controllable, auditable and robust fashion
Let developers develop and web producers produce
Channel based landing page strategy
• Five to ten landing pages per product. Maximum
• Ability to A/B test and optimise pages limited due to process and IT resource constraints
• Random oddities in design
• Hard to track workflow
• Compliance tracking nightmare
Before Sitecore / a bad or no CMS
• Car insurance over 200 landing pages, channel and campaign specific
• Ability to A/B test much improved as simple to roll out new pages
• Robust design
• Simple, auditable workflows
• Simple compliance changes, change copy once and publish across 100s of pages
With Sitecore / a good CMS
Hugely transformational for SEO…
ANNUITIES SEO PAGEFLOWVersion 0.1
Direct to siteSEO annuities
AN01SEO landing page/annuities
AN1.3.nProviders pages
AN1.1Guide landing page/annuities/guides
AN1.2Annuities FAQ/annuities/FAQ
AN1.1.2Guide #2/annuities/guides/XXX
AN1.1.4Guide #4/annuities/guides/XXX
AN1.1.nGuide n/annuities/guides/n
AN1.1.1Guide #1/annuities/guides/what-is-an-annuity?
AN1.1.3Guide #3/annuities/guides/XXX
AN1.1.1Guide #5/annuities/guides/XXX
AN1.0Compare (quote)Annuity.confused.com
AN1.3Annuities providers/annuities/providers
AN2.nSpecialist keyword landing pages (types of annuity)/annuities/specialist
These will be prioritised by keywordAnd all share IA below
AN1.4Retirement options/annuities/retirement-options
AN1.5Annuities glossary/annuities/glossary
AN1.6Case studies/annuities/case-studies
AN1.7News/annuities/news
• Annuities site map – 30 to 40 pages…
• … five different page templates
• Two man days to build site and upload content
… and PPC in just two months
Rapid ability to build out 100s of keyword relevant landing pages in days not weeks 10% to 35% decreases in bounce rates
Content site of critical importance to
eCRM, SEO and content marketing
Agenda
• Introduction
• Times we’ve felt we needed a CMS
• CMS and digital marketing
• Why we thought we had a problem
• What we’re currently working on
• Successes and Lessons Learned
• Future plans
• Q & A
Why we thought we had a problem
A web content management (WCM) system is a CMS designed to simplifythe publication of web content to web sites and mobile devices — in particular, allowing content creators to create, submit and manage content without requiring technical knowledge of any Web Programming Languages or Markup Languages such as HTML or the uploading of files.
Source: Wikipedia
Why we thought we had a problem
Features of a “bad” CMS implementation
1. Hard to create or change content.
Why we thought we had a problem
Features of a “bad” CMS implementation
2. Hard to re-use content.
Why we thought we had a problem
Features of a “bad” CMS implementation
3. IT have “hacked” it – upgrade path blocked.
Automated ValidationSEO ToolingWorkflow ManagementCollaborationWeb Standards UpgradesScalable ExpansionDocument ManagementContent Syndication (e.g. RSS, Atom, Email)Multi LanguagesVersioningMulti-Variant TestingUser TrackingPersonalisation
Why we thought we had a problem
Features of a “bad” CMS implementation
4. Editors share admin login – auditing impossible.
Why we thought we had a problem
Features of a “bad” CMS implementation
5. “User access wars”.
Why we thought we had a problem
Features of a “bad” CMS implementation
6. Poor automated validation.
Why we thought we had a problem
What makes a good CMS implementation?
1. Users doing what they should
2. High degree of Content Re-use
3. Rich native feature-set
4. Intuitive user experiences
5. System can grow with you
6. Good project management
Why we thought we had a problem
What did we do?
We knew we had a problem (Sep 2009)
We examined our options
We chose a new platform
We trained our developers
We ran a proof of concept (H1 2010)
Agenda
• Introduction
• Times we’ve felt we needed a CMS
• CMS and digital marketing
• Why we thought we had a problem
• What we’re currently working on
• Successes and Lessons Learned
• Future plans
• Q & A
What we’re currently working on
CMS Migration Project
Project kick off – Oct 2010
Release 1 –Confused
Corporate Site (18th Jan 2011)
Release 2 –Confused
Provider Pages (10th Feb 2011)
Release 3 –Confused
Landing Pages (23rd March
2011)
Release 4 –Confused
Content Site (ETA - End May)
Release 5 –Confused
Homepage and miscellaneous
(TBC)
What we’re currently working on
*All new pages created entirely be editors – zero IT involvement.*
What we’re currently working on
Progress
• 7 Months in…
• Work to switch off legacy CMS 75% complete
• 9 developer sprints (69 man weeks*)
• 366 pages now live (2.6m hits per month*)
• ~4000 articles due end of month (5m hits per month**)
* Full time staff (excludes 13 contractor weeks)** Based on analysing 4 days traffic (16th - 19th April)
What we’re currently working on
Measuring benefits
• Productivity
• SEO trends
• Throughput
• Flexibility
• Cost
Agenda
• Introduction
• Times we’ve felt we needed a CMS
• CMS and digital marketing
• Why we thought we had a problem
• What we’re currently working on
• Successes and Lessons Learned
• Future plans
• Q & A
Successes and Lessons Learned
Successes so far
Page publication productivity
IT drastically less involved
SEO implications*
Mass content migration from legacy system
White-labeling
Release automation
Successes and Lessons Learned
Challenges
! Sticking to platform’s best practices.
! Resisting urge for complicated workflows.
! Release & Config Management.
! Automated testing.
Successes and Lessons Learned
Lessons Learned
o Choose the right people.
o Choose the right parts of your site.
o Choose the right platform.
o Invest time (POC, Training, Testing).
Agenda
• Introduction
• Times we’ve felt we needed a CMS
• CMS and digital marketing
• Why we thought we had a problem
• What we’re currently working on
• Successes and Lessons Learned
• Future plans
• Q & A
Future Plans
Community / User Engagement
MVT
Personalising User Experience
Mobile
Agenda
• Introduction
• Times we’ve felt we needed a CMS
• CMS and digital marketing
• Why we thought we had a problem
• What we’re currently working on
• Successes and Lessons Learned
• Future plans
• Q & A
Q & A
Any Questions?
Q & A
http://bit.ly/kxBeUA
@Confused_com
If you have questions don’t be shy!
Come to stand E6040 for a chat.
Brought to you by
Join the conversation on twitter #IW_EXPO