Sitecore & Microsoft Breakfast: Sitecore opening address

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    13-Apr-2017
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Transcript of Sitecore & Microsoft Breakfast: Sitecore opening address

  • Welcome to our breakfast:The Future of Digital Retail

  • Simon Etherington

    MD, Sitecore UK

  • 3

    The customer experience is transforming business

    89% of companies plan to compete primarily on the basis of the customer experience by 2016

    By2020 customer experience will overtakeprice asthekeybrand differentiator

    Gartner Forbes

    The businesses that focus on delivering and executing customer experiences are the businesses that will winAccenture

    Customer-centric companies are 60% more profitable compared to companies that arent customer focused

    Deloitte

  • 4

    Simplistic view of Business

    DECREASING COST

    Bi-directional

    Dataflow

    INCREASING

    REVENUE

  • 5

    Simplistic view of Business

    DECREASING COSTINCREASING

    REVENUE

  • ANALYTICS

    6

    CEM Tech Platform Evolution - Today

    E-COMMERCE

    SENTIMENT ANALYSIS

    MOBILITY SERVER

    SOCIAL MEDIA MGMT

    PAYMENTS

    CRM

    WCM

    PIM ECM

    MARKETING

    AUTOMATION

    TRANSLATION SVCS

    ERP SEARCH

    EMAIL MGMT

    DAM

    Est. market size: $3.89 B

    (MarketsandMarkets 2016)

  • 7

    CEM Tech Platform Evolution ~ 2020

    E-COMMERCE

    SENTIMENT ANALYSIS

    MOBILITY SERVER

    SOCIAL MEDIA MGMT

    PAYMENTS

    CRM

    WCM

    PIM ECM

    ANALYTICS

    MARKETING

    AUTOMATION

    TRANSLATION SVCS

    ERP SEARCH

    EMAIL MGMT

    DAM

    Est. market size: $8.25 B

    by 2021

    (MarketsandMarkets)

  • 8

    Ongoing battle for the heart of CEM ecosystem

    E-COMMERCE

    SENTIMENT ANALYSIS

    MOBILITY SERVER

    SOCIAL MEDIA MGMT

    PAYMENTS

    CRM

    WCM

    PIM ECM

    ANALYTICS

    MARKETING

    AUTOMATION

    TRANSLATION SVCS

    ERP SEARCH

    EMAIL MGMT

    DA

    M

  • 9

    CEM Tech Platform Evolution ~ 2020

    E-COMMERCE

    SENTIMENT ANALYSIS

    MOBILITY SERVER

    SOCIAL MEDIA MGMT

    PAYMENTS

    CRM

    WCM

    PIM ECM

    ANALYTICS

    MARKETING

    AUTOMATION

    TRANSLATION SVCS

    ERP SEARCH

    EMAIL MGMT

    DAM

  • 10

    CEM Tech Platform Evolution ~ 2020

    E-COMMERCE

    SENTIMENT ANALYSIS

    MOBILITY SERVER

    SOCIAL MEDIA MGMT

    PAYMENTS

    CRM

    WCM

    PIM ECM

    ANALYTICS

    MARKETING

    AUTOMATION

    TRANSLATION SVCS

    ERP SEARCH

    EMAIL MGMT

    DAM

  • 11

    Simplistic view of Business

    DECREASING COSTINCREASING

    REVENUE

  • Media-Saturn

    Media-Saturn is Europes leading digital commerce company for consumer electronics and related services

    21Bn 1000 stores in 15

    countries

  • If you would like to know more

    Phone: +44 (0)203 327 0630

    Email: [email protected]