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Co-design NOWSession 4 – Bringing it together

Hello everyone and welcome to session four… wow It’s a lower impact session, where we hope to bring all our big ideas together

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Acknowledgement of Country

Safer Care Victoria acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledge and pay respect to their Elders, past and present.

Kevyn MorrisLake Hume

Safer Care Victoria acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledge and pay respect to their Elders, past and present ___ About Kevyn Kevyn is a photographer, furnituremaker, healthcare consumer, advocate for people with chronic illness and Dementia. About this picture It’s of the Murray River between Jingellec and Walwa. Kevyn picked this photo because “the landscape shows the vastness of the land. The early morning promise a new day dawns early over the country.”

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Session breakdown

Setting the scene

Working together

Widening participation

Bringing it together

• Defining co-design and participation

• Different types of co-design

• Partnership in healthcare

• Preparing for collaboration

• Power dynamics

• Working with diverse communities

• Safety, flexibility and participation

• Clear communication for recruitment and reach

• Shared decision making

• Mapping opportunities

• Planning for partnership

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This weeks goal and theme is about tiding things up and bringing all the concepts together

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What we’ll learn

- Reflect on characters and card sorts

- About how to shared decision-making

- Bring together improvement science and co-design

What we’ll do

- Share stories

- Break out into small groups twice to reflect and plan

- Open up a conversation at the end for next steps

- Celebrate

How we’ll do it

- We’ll extend our thinking by talking things through

- Two breakout activities about shared decision making and our next steps for partnering

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What is happening today?

You’ll also get a copy of these slides and the session is recorded, so if there is something you missed you can catch up. The most important part is to take advantage of being together and in a group.

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Take a break or have a stretch when you need it

Break is around 10:20 and 11:00

When we are in a big group sadly videos off

Tips for today

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It will be a long workshop, which means a lot of quick presentations and activities. If you do need a break, stretch, water or walk please take one, take care of yourself. We will catch you up. Take care of yourself be mindful of others.

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Reflection on last week

Temperature check

How did you find using the character?

Can you see any other uses for card sorting?

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How did last week go? Are these tools you have used before? How could it fit into your work?

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A fictional user, based on real-world observations of actual or potential users.

Personas are used to test and shape the design of a product or experience, so that the final design responsive and relevant to user needs.

What are personas?

Personas and Pathways for Growing Communities, Mozilla Science labs 7

3-minute run-through Last week we used some characters and I wanted to pull out some tensions quickly between using characters and co-design. The difference between characters and personas is the amount or research/data that goes into making them. Learn more Mozilla Personas and Pathways for Growing Communities https://mozillascience.github.io/working-open-workshop/personas_pathways/ Describing Personas, Indy Young https://medium.com/inclusive-software/describing-personas-af992e3fc527

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Persona’s are a tool

Built to assist designers, teams or decision makers to:

• Understand how a person navigates an existing system or tool today by illustrating scenarios and decision points they take

• Empathise with barriers or strengths for them in achieving their goals

• Brainstorm alternative approaches for person to meet their goal

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Different tools to make personas

Empathy map

Empathy Mapping: A Guide to Getting Inside a User’s Head https://www.uxbooth.com/articles/empathy-mapping-a-guide-to-getting-inside-a-users-head/ Personas

Read more in Personas: Practice and Theory by Jonathan Grudin and John Pruitt

Co-creation

Co-Created Personas: Engaging and Empowering Users with Diverse Needs Within the Design Process https://openaccess.city.ac.uk/id/eprint/21271/1/co-created-personas-chi-2019.pdf

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The risk in using these tools is two-fold • Sometime despite best intentions they become cringeworthy stereotypes i.e

women smiling at salads • In many ways using characters, empathy maps or personas can be an excuse to

not involve consumers or communities in the design process! So best to have real people involved wherever possible. And if you are using characters, to evolve and adapt them with the communities they represent! If you are embarrassed sharing your character, don’t use it! Bonus: A story from the field In some instances it is easier and faster to make personas directly with the people we are trying to capture. This is particularly effective when working with diverse, vulnerable cohorts. Instead of creating one persona, we co-design multiple characters. Then we can pull out themes, mindsets and ‘conversation starters’. An empathy map is a simple activity that in this context allows individuals to capture their experience, describing who they are. It lets them describe themselves, what they are thinking, feeling, and doing; what their main challenges are, and where they see potential opportunities to improve what's happening. We find that sharing original empathy maps made by people to tell their owner’s narratives is very powerful. They are a bit more ‘raw’ than personas but we have found them to work significantly well because of the collaborative way in which they are made. The range of experiences that are reflected back often helps build a powerful case for change.

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Card sorting is also an incredibly powerful tool to surface what people are thinking Learn more Types of card sorting for websites, Usability.gov https://www.usability.gov/how-to-and-tools/methods/card-sorting.html#:~:text=Card%20sorting%20is%20a%20method,help%20you%20label%20these%20groups. Card Sorting: Uncover Users' Mental Models for Better Information Architecture , NN/g How to conduct a card sore for usability https://www.nngroup.com/articles/card-sorting-definition/ Card Sorting: How Many Users to Test, NN/g https://www.nngroup.com/articles/card-sorting-how-many-users-to-test/

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After card sorting you can ever take things up a notch by adding descriptors. In the physical world that is stickers but online maybe use emojis or sticky notes. Taking it back to last week it might be asking people what communication channel they might trust the most… Sorting Learn more Dot Voting: A Simple Decision-Making and Prioritizing Technique in UX, NN/g Summary: By placing colored dots, participants in UX workshops, activities, or collaborative https://www.nngroup.com/articles/dot-voting/ IHI Priority Matrix: An Overlooked Gardening Tool http://www.ihi.org/education/IHIOpenSchool/resources/Pages/AudioandVideo/Priority-Matrix-An-Overlooked-Gardening-Tool.aspx

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Shared decision making

Shared decision making in healthcare – service level case studies Shared decision-making is building a relationship, and a starting a dialog Finding the resources people need to do that

• Communication • Decision making tools

Intro can be – we know SDM is included within the ACSQHC standards and how it might work in a health care decision making context between consumer/patient and clinician - but there are many different contexts where SDM can occur. Nora’s example, direct care What is shared decision making?

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What it is like being involved in shared-decision making

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Before After

The dashboard is a good example Co-design from This ��� To This………….. ���� The Dr Fox system uses data obtained from Wonderland Health (WH) and other Victorian Health Services to identify Procedure or Diagnosis groups ‘at risk’ of longer than expected LOS. • Five years of VAED (Victorian Admitted Episodes Dataset) data which includes

Private Hospitals. • Used to indicate that there may be an issue – not necessarily that there is an

issue • Statistics are based on Spells, not individual episodes (See below definition). • A Spell consists of one or more contiguous episodes, usually where the patient

has moved between Acute and Sub-Acute care and/or transferred between campuses within the same Health Service (multiple ‘episodes’ make up one ‘spell’). The example below illustrates this concept

The dashboard shows a summary of risk status for diagnosis and procedure groups. It can show both those performing worse or those performing better than expected compared to the rest of the state. The below diagram shows the main components of the dashboard which are explained in further detail in the following pages. The purpose of this dashboard is to highlight potential areas of risk to prompt further, more detailed analysis While we can see results for WH and peer Health Services, the statistics are based on comparison with all Victorian Health Services. The latest version of Dr Fox will enable statistics based solely on comparison with selected Peer Health Services instead of all Victorian Health Service.

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Shared decision-making:how do we define it?

What do you think of, or associate with “shared decision making”

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We have talked about shared decision making a lot throughout the course and there is no doubt everyone has developed an association or understanding of what SDM means to them. Given this, we thought it would be a good idea to start crafting what our group/collective understanding of it currently is. What works, phrases or concepts/ideas and experiences do you think of when you hear about “shared decision making”? Help needed: Miro notetaking, Visual representation of the definition – that can somehow align with the “circle” bubbles?

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It’s about openness and boundaries… and… inviting collaboration

It’s about openness and boundaries. But there’s a real trick to turning a problem in need of a solution into an opportunity for design. Ask your team to decide on a too broad a question and you won’t know where to start. Ask them too narrow a question, and you risk stifling creativity. Here are a few boundary conditions to it, so we don’t get too carried away with where it starts and where it ends.

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Considering multiple optionsValues a range of expertiseRisk/ Benefits are considered from different perspectives

Must include: • Multiple options + considers a range of expertise + how risks / benefits are

valued

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To start you need to know what decision making process people are used to…

And then…how “shared” that process is…followed by identifying what needs to change

Knowing what current decision-making practice is – and knowing what needs to change for SDM to occur And that sometimes – that improvement can be something you didn’t think of – being open to a different path to “improvement” can be challenging for some.

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Power

Communication

Environment

Safety

Valuing expertise

Share and own results

Equity and inclusion

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Summarising OUR definition in light of these themes

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How shared decision making can work –Community Voices Heard New York City

Group discussion • What are the different elements of it? • How does this expand to service, system level? • Shared decision-making is building a relationship

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Video

• TBC

Video

Re-Inventing Democracy Through Participatory Budgeting https://www.youtube.com/watch?v=dLrPJghHIzg Learn more Community Voices Heard (CVH) is a member-led, multi-racial organization principally comprised of women of color and low-income families in New York State. CVH tackles tough issues and builds power to secure racial, social and economic justice for all New Yorkers. Through grassroots organizing, leadership development, policy changes, and creating new models of direct democracy CVH is creating a truly equitable New York State. https://www.cvhaction.org/ Other examples The Participatory Budgeting Project empowers people to decide together how to spend public money. We create and support participatory budgeting processes that deepen democracy, build stronger communities, and make public budgets more equitable and effective. https://www.participatorybudgeting.org/ Our Futures: By the people, for the people https://www.nesta.org.uk/report/our-futures-people-people / This is a guide to how mass involvement with shaping the future can solve complex problems.

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What things contributed to how the decisions were shared in the video example?

Discussion

Big Group discussion 1. What things contributed to how the decisions were shared in the video example? 2. If you were involved in this participatory decision making process, what would you use to know if the process was working?

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Power

Communication

Environment

Safety

Valuing expertise

Share and own results

Equity and inclusion

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Quick break

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Consumer partnership

Partnering in healthcare

Shared decision makingPersonal and holistic

Make tools

Co-design

Consumer partnershipEquity

Consumer

Equity in healthcare

Participatory design

Closing the loopImprovement science

Co-design and improvement science

Effective communication

Human-centred design

Working together

Partnering with consumers

OutputCarer

Holistic

Equity and inclusion

Case study

Use the chat to add any extra words that we should include

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• Each group will have its own Miro board to record discussion

• In your groups, discuss what would support your person to be an active participant in shared decision making?

• Use the “elements of Shared-decision making” bubbles as a guide to your discussion

• You might want to consider how this might differ between:• Individual level (one on one)• Group activity (for example a project team, committee)

Break out activity 15min

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Profile and bubble in miro After thinking about the big picture of how to help SDM work – we thought we might bring this back to thinking about different individual needs using the character profiles from last week. You will have read or become familiar with your new profile as part of the homework this week. Each group is to consider the possible preferences, needs and interests of their character and think about how this person would be best supported to participate in a SDM process. You might like to use the “SDM elements” bubbles as a guide for your discussion (power, environment, valuing expertise, sharing results etc). Write your ideas about the considerations that might need to be taken on the sticky notes in Miro and place them with the relevant bubble. You might want to consider if there is a difference in what or how you would consider creating a safe, inviting and effective space for SDM between working one on one with your character or if they are a part of a bigger group (project team/committee). REPORT BACK: Each group summarise the highlights of their discussion about how and what would need to be considered. RESOURCES NEEDED: - Group Miro boards for character profiles - Groups (not same as last time) and list so we can share with the homework so

people know which character profile they need to be familiar with

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Our groups

Group 1 Raphaela, Claire, Trang

Group 2 Denice, Chelsea and Lidia

Group 3 Kate, Kim and Caitlyn

Group 4 Hilary, Abigail and Sharon

Group 5 Sophie, Nat and Nina

Group 6 Kevyn, Emma and Nami

Group 7 Courtney, Claire and Kristy

Group 8 Lizzie, Julian, Nora

Group 9 Belinda, Cathy and Dan

Group 10 Lachlan, Misha and Barry

Group 11 Caitlin, Caroline and Peta

Group 1 - Ava https://miro.com/app/board/o9J_lBBTPoM=/?moveToWidget=3074457359544043934&cot=14

Group 2 - Sam https://miro.com/app/board/o9J_lBBV4T8=/?moveToWidget=3074457359543919086&cot=10

Group 3 - David https://miro.com/app/board/o9J_lBBXLXw=/?moveToWidget=3074457359543873183&cot=10

Group 4 - Zhang Wei https://miro.com/app/board/o9J_lBBJ6Og=/?moveToWidget=3074457359543845539&cot=10

Group 5 - Sam https://miro.com/app/board/o9J_lBBV4T8=/?moveToWidget=3074457359543919086&cot=10

Group 6 - Ava https://miro.com/app/board/o9J_lBBTPoM=/?moveToWidget=3074457359544043934&cot=14

Group 7 - Sarah https://miro.com/app/board/o9J_lBBS9i4=/?moveToWidget=3074457359543982416&cot=14

Group 8 - Kevin https://miro.com/app/board/o9J_lBBV4YE=/?moveToWidget=3074457359543979995&cot=10

Group 8 - Kevin https://miro.com/app/board/o9J_lBBV4YE=/?moveToWidget=3074457359543979995&cot=10

Group 9 - Sam https://miro.com/app/board/o9J_lBBV4T8=/?moveToWidget=3074457359543919086&cot=10

Group 10 - David https://miro.com/app/board/o9J_lBBXLXw=/?moveToWidget=3074457359543873183&cot=10

Group 11 - Zhang Wei https://miro.com/app/board/o9J_lBBJ6Og=/?moveToWidget=3074457359543845539&cot=10

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How did that go?

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How did that go discussion 10 minutes

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• Not just information or education materials

• Need to have a “active” component that facilitates reflection, comparison and considerations toward a decision

• Need to consider time, accessibility and peoples needs

• Can use a wide variety of media

• Can be co-created with communities

Decision support tools and resources

My Health Story - developing my care plan Published on Sep 30, 2014 The Flinders Closing the Gap Program™ taps into a very real desire for Aboriginal & Torres Strait Islander people to live well and be in charge of their health and their lives. www.flindersclosingthegapprogram.com https://issuu.com/flindersuniversity/docs/my_health_story Talking stick example from Canada – turning a form into something that encourages and gives permission/space to share opinions. Digital or physical. Voting systems – could be anonymous or not depending on the context Example from previous work where I used sticky dots like they did in the budgeting video, and another where we used rocks or other small items. Like with communication session, the equity and diversity session and pretty much every session – the key is – knowing your audience – knowing how they will best understand and comprehend the information and process – and what will help them to feel comfortable or even confident about their participation and role in the decision being made.

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Some examples My Health Story - developing my care plan Published on Sep 30, 2014 The Flinders Closing the Gap Program™ taps into a very real desire for Aboriginal & Torres Strait Islander people to live well and be in charge of their health and their lives. www.flindersclosingthegapprogram.com https://issuu.com/flindersuniversity/docs/my_health_story Ottawa Personal Decision Guide – its called the SURE test – and is a tried and tested tool for assessing decisional regret in health care decision making – but think the concepts are similar about understanding how to come to a decision in a group or project setting as well

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Technical tools are not always best

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You need to consider who you are working with, time and your goals. Often we can get carried away with making complex tools that can stunt or stop conversation all together. You can make tools in partnership with people, and if you do create things that work tell us Talking stick example from Canada – turning a form into something that encourages and gives permission/space to share opinions. Digital or physical. Voting systems – could be anonymous or not depending on the context Example from previous work where I used sticky dots like they did in the budgeting video, and another where we used rocks or other small items. Like with communication session, the equity and diversity session and pretty much every session – the key is – knowing your audience – knowing how they will best understand and comprehend the information and process – and what will help them to feel comfortable or even confident about their participation and role in the decision being made. See more examples • Yarn up cards https://www.qfcc.qld.gov.au/helping-families-communities/families-

are-first/yarn-cards • The tools to share decisions with the patient https://digital-

health.blog/2020/01/26/the-tools-to-share-decisions-with-the-patient/

Talking stick • First nations talking stick protocol https://www.ictinc.ca/blog/first-nation-talking-

stick-protocol and • The "Talking Stick" and the three-legged stool of sustained, transformative

healthcare QI https://regionalextensioncenter.blogspot.com/2014/06/the-talking-stick-and-three-legged.html

• Introducing Healing Circles and Talking Circles into Primary Care https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4022550/

Dot Voting: A Simple Decision-Making and Prioritizing Technique in UX https://www.nngroup.com/articles/dot-voting/

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Pointers for getting started• Be clear there is a decision to

be made

• Value proactively demonstrated for different sources/types of expertise and their contribution

• Recognise existing power dynamics and ways to “change” them

• Needs to be a two way communication flow

• Be authentic about possible risks and benefits

• Know when a decision is ready to be made or if more information or support is needed

• Identify if you need decision support tools

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Quick break

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Consumer partnership

Partnering in healthcare

Shared decision makingPersonal and holistic

Make tools

Co-design

Consumer partnershipEquity

Consumer

Equity in healthcare

Participatory design

Closing the loopImprovement science

Co-design and improvement science

Effective communication

Human-centred design

Working together

Partnering with consumers

OutputCarer

Holistic

Equity and inclusion

Case study

Use the chat to add any extra words that we should include

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Case studyCo-design NOW

Introduction

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We had 3 months – start to finish

We wanted to train SCV staff and consumers as trainers throughout the process

We needed to deliver this course online

The situation

So what was the situation at the start of our project

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The process

Test and refine

Build the conditions

Immerse and align

Discover

Design

Implement and learn

Plan

Do

Study

Act

Co-design and Improvement science

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Introduction Nina We applied a co-design approach. It is in itself a Plan-do–study-act cycles for people in improvement science Learn more about the basis of these diagrams The Co-design process Beyond Sticky notes. https://www.beyondstickynotes.com/what-is-codesign IHI Videos PDSA Cycles http://www.ihi.org/education/IHIOpenSchool/resources/Pages/AudioandVideo/Whiteboard5.aspx

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The timeline

SCV and DPCInitial Planning

2 weeks

Co-design core team forms and beginsplanning course

• Recruit participants

• Co-design framework (based on partnering in healthcare domains)

• Prepare and deliver co-design course module – session 1

4 weeks

Co-design course begins

• 3-hour team sessions over a period of 4 weeks

• Co-design core team iterates, designs and refines course content

4 weeks

Evaluation and delivery

• 3 x 3-hour sessions to evaluate and refine content

2 weeks

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Nina Timeline overview. Phew

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Build the conditions

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Nina on planning Jo on recruitment Learn more Co-design Planning Canvas by Jo Szczepanska https://co-design.link/Planning-Canvas Visual ways of planning Visual metaphors for mapping or planning, Sacha Chua https://sachachua.com/blog/2013/07/visual-metaphors-and-layouts-for-planning-your-life/ Visual planning & templates https://grovetools-inc.com/collections/visual-planning-templates A facilitator’s guide the healthcare adventures™ graphic gameplan for patient safety https://harvardmedsim.org/wp-content/uploads/2017/01/hca-graphic-gameplan-facilitatorsguide.pdf

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We wanted to walk the talk We created videos and primers to help people prepare and know what to expect As much as we could we put things online in an organized way to make sure people could catch up on content and prepare

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OFFICIAL“Project pillars” approach to team planning

Build the conditions

We needed some clarity around the project so we could recruit and set expectations

• Recruiting people with a diverse mix of perspectives

• Creating an online space to collaborate and share

• Setting reimbursement amounts

• Having conversations

Who could we invite? We were looking for lived experience, experience being a consumer and professional skills Most important was the willingness to collaborate with us. Some things were tough to reconcile, we couldn’t accommodate a few excellent people because we wanted to contain this project to 9-5 hours. In many ways with so many flexible ant part-time workers scheduling was already a challenge. Our way of dealing with this was to contain work and decisions in weekly 2.5 – hour workshops. Hard work but very much needed Learn more Scope canvas http://scopecanvas.com/en Miro Project Planning template https://miro.com/app/board/o9J_lA-GPj0=/

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Immerse and refine

Next stage was looking at what we knew? We worked together to interrogate and refine the brief We needed to create a shared understanding of what we could achieve. The team set some ground rules for how we worked together Co-created agendas and introduced ourselves in low impact ways like the welcome wall Learn more https://gamestorming.com/code-of-conduct/ https://gamestorming.com/heart-hand-mind/

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Discover

Discover The discover phase had us explore the audience for this course, we also validated some of our assumptions using the questions you answered in our expression of interest. We made our own characters to help us prioritise what we would teach. The race was against the clock but having safer care staff and consumers meant we could look critically at wat an introduction course could be https://www.beyondstickynotes.com/what-is-codesign

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Design

Design Once tentative foundations were negotiated We began working in designing the course using cycles one week in advance. There were a few crunch points in design and delivery we failed a bit with our communication but luckily recovered. Creating a common understanding at the start, helped us find our feet Our top level design process was created using consensus or agreement. The flow and structure was set with team members working in pair to design and deliver elements of the course they had knowledge about. Team members would present prototypes for critique and refinement by the group.

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OFFICIAL43Experience map of the project

Design

Design We used the course as a chance to use generative tools together to create our presentations and to learn about co-design ourselves. It’s not been smooth but incredibly supportive and fulfilling to try things differently and act as a team https://gamestorming.com/draw-the-problem/

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Test and refine

Improvement science - On-going Co-design is an iterative process that needs time and feedback, you make mistakes and learn from them. How could you ensure the project has a future? What happens after this project to keep momentum up? Learn more about ways to approach experiments Experiment canvas https://www.businessmodelsinc.com/wp-content/uploads/2020/01/BMI%E2%80%A2Experiment-canvas.pdf Body storming https://gamestorming.com/bodystorming/ The Starfish Model of retrospective https://www.thekua.com/rant/2006/03/the-retrospective-starfish/ 40 ideas to spice up your retrospective https://agilestrides.com/blog/40-ideas-to-spice-up-your-retrospective/

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Test and refine

Build the conditions

Immerse and align

Discover

Design

Implement and learn

Plan

Do

Study

Act

Personalisedand holistic

Workingtogether

Shared decision-making

Equity andinclusion

Effectivecommunication

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How it fits

This image is how it fits in the co-design into improvement science Left The co-design process which is itself an iterative cycle on planning, doing, studying (learning) and acting (changing the approach/design) Right Ways of being or conditions for co-design to happen based on Partnering in Healthcare

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Framework or mindset

Tool or practice

Consumer as a partner

Consumer as passenger

Improvementscience

Co-design

Partnering inhealthcare framework

How it fits

This is where we started in week one? A mapping a conceptual framework/ How do you see it fitting together? Do you have any suggestions for us?

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Activity:What happens next?

For our final activity we will be working in our groups of 3-4 to brainstorm some ideas on: • and what you can do next as a co-design advocate? • what support or strategies might help you?

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OFFICIALPatient Experience and Consumer Engagement

Two materials to look at around co-design capability and overcoming barriers • Agency for Clinical Innovation (ACI), Patient Experience and Consumer

Engagement – A Guide to Build Co-design Capability https://aci.health.nsw.gov.au/__data/assets/pdf_file/0013/502240/Guide-Build-Codesign-Capability.pdf

• Pirinen, A. (2016). The Barriers and Enablers of Co-design for Services. INTERNATIONAL JOURNAL OF DESIGN, 10(3), 27-42. http://www.ijdesign.org/index.php/IJDesign/article/view/2575

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Breakout : I will…

5050

Group 1 Raphaela, Claire, Trang

https://miro.com/app/board/o9J_lAT-IZg=/?moveToWidget=3074457359869513661&cot=14

Group 2 Denice, Chelsea and Lidia

https://miro.com/app/board/o9J_lATE7sw=/?moveToWidget=3074457359869973773&cot=14

Group 3 Kate, Kim and Caitlyn

https://miro.com/app/board/o9J_lATAIc4=/?moveToWidget=3074457359870221317&cot=14

Group 4 Hilary, Abigail and Sharon

https://miro.com/app/board/o9J_lATK7x4=/?moveToWidget=3074457359870629323&cot=14

Group 5 Sophie, Nat and Nina

https://miro.com/app/board/o9J_lATE75s=/?moveToWidget=3074457359869974104&cot=14

Group 6 Kevyn, Emma and Nami

https://miro.com/app/board/o9J_lAT-1Z0=/?moveToWidget=3074457359869325404&cot=14

Group 7 Courtney, Claire and Kristy

https://miro.com/app/board/o9J_lATW5Ek=/?moveToWidget=3074457359871052699&cot=14

Group 8 Lizzie, Julian, Nora

https://miro.com/app/board/o9J_lATVdgI=/?moveToWidget=3074457359871052931&cot=14

Group 9 Belinda, Cathy and Dan

https://miro.com/app/board/o9J_lATAIGc=/?moveToWidget=3074457359870220956&cot=14

Group 10 Lachlan, Misha and Barry

https://miro.com/app/board/o9J_lATK6c0=/?moveToWidget=3074457359870628860&cot=14

Group 11 Caitlin, Caroline and Peta

https://miro.com/app/board/o9J_lATW5jY=/?moveToWidget=3074457359870893289&cot=14

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What’s next for us

Help us improve the course• A focus group to help us evaluate the pilot

Opportunities to be a part of:

• Anytime 15 minute coaching sessions are available on requests with the co-design team

• Mid-July Ask any questions, share your ideas at a drop-in session

• September Everyone will be invited to a three month check-in on progress, ideas or achievements

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Evaluation is essential

Are we on the right path?

It vital important that we get everyone’s evaluation of this course Here is the link open it up now to get to later today or tomorrow We want to hear from you, good, bad and honest https://forms.office.com/r/CMfu1w8RBK

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Let’s celebrate and share

But for now let’s celebrate

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Woohoo, we made it. For a moment let’s enjoy this together. Turn on your camera, give yourself, your partners in here, everyone who helped a round of applause. It’s not often you get to celebrate something happening for the first time. It is special.

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We would like to thank you for your:

Patience with usPatience with technology

Your attention and dedication

Your feedback and ideas

Sharing your stories and thoughts

Making space for each other

Contribution, you helped us build this and improve it

Thank you

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We are in the process of making certificates, but in the meantime we appreciate all you brought into this pilot

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Contact us, stay in touch

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Peta FawcettLidia Horvat Jo SzczepanskaKristy Siiankoski

Nora RefahiDan UssherCaitlyn Brennan

Barry Baulch

Nina MulveyNami Nelson

We don’t want to be strangers so we are creating a contact us board, if you need some advice or want to say hello. This course was a partnership between this lovely group of consumers, Safer Care Victoria staff and designers. It is something much bigger and better than we could have achieved alone. Thankyou Peta, Barry, Caitlyn, Dan, Nora, Lidia, Nina, Nami and Kristy. Our work isn’t done yet… but perhaps it gets slightly easier as more people join us that’s everyone here!

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OFFICIALAn excerpt from the BlackSpace manifesto 57

Co-design can be very western so it is important to check in and adapt processes with communities I’m going to finish my talking with this great snippet from the Blackspace manifesto It is a radical, Black, collective of urban designers, which goes to show we are in great company, and allies are in all sorts of places. Learn more https://www.blackspace.org/manifesto

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Good news story to finish Consider partners Co-design, healing and art are closer than you may think Get inspired by this project from Mullewa, WA Creating journey of healing for Mullewa women (5mins) https://www.youtube.com/watch?v=zc4j6OIXk1M Mullewa women were invited to use creative arts to express the challenges and hopes they face in their daily lives. The Barndi Nyarlu: Good Woman Healing project was run by the WA Centre for Rural Health as facilitated weekly workshops at the Barndi Nyarlu Arts Centre in Mullewa. A Department of Communities grant and a Healthway health promotion grant supported the running of the six-month creative project. This video was produced in partnership with the project participants, WA Centre for Rural Health and Health Communication Resources.