Canon IR2420 Trouble Error Codes

7/26/2019 Canon IR2420 Trouble Error Codes

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Canon iR2420 Trouble Error Codes List

Code Description Remedy

E000-

0000

Startup error

The temperature detected by the main orsub thermistor does not rise to thespecified value during startup control.

- Check the fixing film connector. - Replace

the fixing film unit. - Replace the DCcontroller PCB.

E001-

0000

Abnormally high temperature (detected bymain thermistor)The main thermistor detected anabnormally high temperature (240 deg C)during temperature control.

- Check the connector of the fixing film unit.- Replace the fixing film unit. - Replace theDC controller PCB.

E001-

0001

Abnormally high temperature (detected bysub thermistor)The sub thermistor detected an

abnormally high temperature (295 deg C)during temperature control.

- Check the connector of the fixing film unit.- Replace the fixing film unit. - Replace the

DC controller PCB.

E002-

0000

Low temperature during temperaturecontrol.The target temperature is not reachedduring temperature control.


E003-

0000

Abnormally low temperature (detected bymain thermistor)

After the temperature detected by themain thermistor has reached the specifiedvalue, it does not reach the specifiedvalue during initial rotation.


E003-

0001

Abnormally low temperature (detected bysub thermistor)

After the temperature detected by the subthermistor has reached the specifiedvalue, it does not reach the specifiedvalue during initial rotation.


E007-

0000

Fixing film sensor failureThe fixing film sensor is faulty.

- Check the connector of the fixing filmsensor. - Replace the fixing film sensor. -Replace the DC controller PCB.

E010-

0000

Main motor failureThe main motor is faulty.

- Check the connector of the main motor. -

Replace the main motor. - Replace the DCcontroller PCB.

E019-

0001

Waste toner full detectionThe waste toner full state was detected.

Replace the drum unit.

E019-

0002

Waster toner full detection sensor isfaulty.The waste toner full state was detectedcontinuously for five or more seconds

- Check the connector of the waster tonerfull sensor. - Replace the waste toner fullsensor. - Replace the DC controller PCB.


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while the main motor was turning.

E052-

0000

Erroneous connection to duplex unitDisconnection of the duplex unit wasdetected after power-on, detection ofnormal connection to the duplex unit, and

start of communication

- Check the connectors of the duplex unitand DC controller PCB. - Replace theduplex controller PCB. - Replace the DCcontroller PCB.

E100-

0000

BD detection PCB failureThe BD detection PCB is faulty

- Check the connector of the BD detectionPCB. - Replace the laser scanner unit. -Replace the DC controller PCB.

E196-

0001

Image processor PCB failureError on writing and readout ROM ofimage processor PCB (mainn ROM).

- Putting the switch on/off of the powersupply. - Replace the image processor PCB.

E196-

0002

Image processor PCB failureError on writing and readout ROM ofimage processor PCB (option ROM).

- Putting the switch on/off of the powersupply. - Replace the image processor PCB.

E197-

0000

Printer engine communication errorErroneous communication between theDC controller PCB and image processorPCB was detected.

- Check the connectors of the DC controllerPCB and image processor PCB. - Replacethe DC controller PCB for normalconnection. - Replace the image processorPCB.


E500-

0001

Finisher communication errorData communication could not beperformed normally. It has been retriedthree times in vain.

- Check the connectors of the finishercontroller PCB and DC controller PCB fornormal connection. - Replace the finisher

controller PCB. - Replace the DC controllerPCB.

E520-

0001

- Offset motor or finisher controller PCBfailure- Offset HP sensor failure The offset motorwas driven for 1000 ms in the HP sensorapproach direction, but the offset HPsensor did not turn on.

- Check the connector of the offset HPsensor. - Check the connector of the offsetmotor. - Replace the offset HP sensor. -Replace the offset motor. - Replace thefinisher controller PCB.

E520-

0002

- Offset motor or finisher controller PCBfailure- Offset HP sensor failure The offset motor

was driven for 1000 ms in the HP sensorescape direction, but the offset HP sensordid not turn off.

- Check the connector of the offset HPsensor. - Check the connector of the offsetmotor. - Replace the offset HP sensor. -Replace the offset motor. - Replace thefinisher controller PCB.

E531-

0001

- Staple unit failure- Staple HP sensor failure- Finisher controller PCB failure The staplehome position was not left when 400 mshave lapsed since start of staple operation.

- Check the connector of the staple unit. -Replace the staple unit. - Replace thefinisher controller PCB.


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E531-

0002

- Staple unit failure- Staple HP sensor failure - Finishercontroller PCB failure The staple homeposition had been left once, but it was notreached again when 400 ms have lapsedsince start of staple operation. In addition,the staple home position could not bereached by performing reverse operationfor 400 ms.

- Check the connector of the staple unit. -Replace the staple unit. - Replace thefinisher controller PCB.

E540-

0001

Standard tray shift motor or finishercontroller PCB failure- Standard tray HP sensor failure -Standard tray clock sensor failure -Standard tray shift motor load failure Thestandard tray was moved but the papersurface was not detected.

- Check the connector of the standard trayHP sensor. - Check the connector of thestandard tray clock sensor. - Check theconnector of the standard tray shift motor. -Replace the standard tray HP sensor. -Replace the standard tray clock sensor. -Replace the standard tray shift motor. -Replace the finisher controller PCB.

E540-

0002

- Standard tray shift motor or finishercontroller PCB failure- Standard tray HP sensor failure -Standard tray clock sensor failure -Standard tray shift motor load failureCannot move (to the pickup position) withinthe specified time.

- Check the connector of the standard trayHP sensor. - Check the connector of thestandard tray clock sensor. - Check theconnector of the standard tray shift motor. -Replace the standard tray HP sensor. -Replace the standard tray clock sensor. -Replace the standard tray shift motor. -Replace the finisher controller PCB.

E540-0003

Standard tray shift motor or finishercontroller PCB failure- Standard tray HP sensor failure -

Standard tray clock sensor failure -Standard tray shift motor load failure Thestandard tray was operated, but it did notreach the sensor within 300 ms

- Check the connector of the standard trayHP sensor. - Check the connector of thestandard tray clock sensor. - Check the

connector of the standard tray shift motor. -Replace the standard tray HP sensor. -Replace the standard tray clock sensor. -Replace the standard tray shift motor. -Replace the finisher controller PCB.

E540-

0005

- Standard tray shift motor or finishercontroller PCB failure- Standard tray HP sensor failure -Standard tray clock sensor failure -Standard tray shift motor load failure Theencoder clock signal was not detected twoor more times when the standard tray was

operated for 300 ms.

- Check the connector of the standard trayHP sensor. - Check the connector of thestandard tray clock sensor. - Check theconnector of the standard tray shift motor. -Replace the standard tray HP sensor. -Replace the standard tray clock sensor. -Replace the standard tray shift motor. -

Replace the finisher controller PCB.

E542-

0001

- Optional tray motor or finisher controllerPCB failure- Optional tray HP sensor failure - Optionaltray clock sensor failure - Optional tray shiftmotor load failure The optional tray wasoperated, but the paper surface was notdetected.

- Check the connector of the optional trayHP sensor. - Check the connector of theoptional tray clock sensor. - Check theconnector of the optional tray shift motor. -Replace the optional tray HP sensor. -Replace the optional tray clock sensor. -Replace the optional tray shift motor. -


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Replace the finisher controller PCB.

E542-

0002

- Optional tray motor or finisher controllerPCB failure- Optional tray HP sensor failure - Optional

tray clock sensor failure - Optional tray shiftmotor load failure Cannot move (to thepickup position) within the specified time.

- Check the connector of the optional trayHP sensor. - Check the connector of theoptional tray clock sensor. - Check theconnector of the optional tray shift motor. -

Replace the optional tray HP sensor. -Replace the optional tray clock sensor. -Replace the optional tray shift motor. -Replace the finisher controller PCB.

E542-

0003

- Optional tray motor or finisher controllerPCB failure- Optional tray HP sensor failure - Optionaltray clock sensor failure - Optional tray shiftmotor load failure The optional tray wasmoved upward, but it did not reach the HPsensor within 3000 ms.

- Check the connector of the optional trayHP sensor. - Check the connector of theoptional tray clock sensor. - Check theconnector of the optional tray shift motor. -Replace the optional tray HP sensor. -Replace the optional tray clock sensor. -Replace the optional tray shift motor. -Replace the finisher controller PCB.

E542-

0005

- Optional tray motor or finisher controllerPCB failure- Optional tray HP sensor failure - Optionaltray clock sensor failure - Optional tray shiftmotor load failure The encoder clock signalwas not detected two or more times whenthe optional tray was operated for 300 ms.

- Check the connector of the optional trayHP sensor. - Check the connector of theoptional tray clock sensor. - Check theconnector of the optional tray shift motor. -Replace the optional tray HP sensor. -Replace the optional tray clock sensor. -Replace the optional tray shift motor. -Replace the finisher controller PCB.

E575-0001

- Stack delivery motor or finisher controllerPCB failure- Stack delivery HP sensor failure The

stack delivery motor was driven for 2000ms in the stack delivery direction (HPsensor approach direction), but the stackdelivery HP sensor did not turn on.

- Check the connector of the stack deliveryHP sensor. - Check the connector of the

stack delivery motor. - Check the connectorof the stack delivery HP sensor. - Replacethe stack delivery motor. - Replace thefinisher controller PCB.

E575-

0002

- Stack delivery motor or finisher controllerPCB failure- Stack delivery HP sensor failure Thestack delivery motor was driven for 2000ms in the HP sensor escape direction, butthe stack delivery HP sensor did not turnoff.

- Check the connector of the stack deliveryHP sensor. - Check the connector of thestack delivery motor. - Check the connectorof the stack delivery HP sensor. - Replacethe stack delivery motor. - Replace thefinisher controller PCB.


E584-

0001

Shutter drive motor or finisher controllerPCB failure- Shutter open detection sensor failure -Shutter clutch failure The shutter open

- Check the connector of the shutter opensensor. - Check the connector of theshutter clutch. - Check the connector ofthe shutter motor. - Replace the shutter


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sensor did not turn on when 1000 ms havelapsed since the shutter unit had performedopen operation, resulting in incomplete openoperation.

open sensor. - Replace the shutter clutch.- Replace the shutter drive motor. -Replace the finisher controller PCB.

E584-

0002

- Shutter drive motor or finisher controller

PCB failure- Shutter open detection sensor failure -Shutter clutch failure The shutter opensensor did not turn off when 1000 ms havelapsed since the shutter unit had performedclose operation, resulting in incompleteclose operation.

- Check the connector of the shutter opensensor. - Check the connector of theshutter clutch. - Check the connector ofthe shutter motor. - Replace the shutteropen sensor. - Replace the shutter clutch.- Replace the shutter drive motor. -Replace the finisher controller PCB.

E716-

0000

Erroneous communication with optionalcassetteDisconnection of the optional cassette wasdetected after power-on, detection of normalconnection to the optional cassette, and startof communication.

- Check the connectors of the optionalcassette PCB and DC controller PCB. -Replace the optional cassette PCB fornormal connection. - Replace the DC

controller PCB.

E719-

0000

Erroneous communication with card reader(serial communication)- Disconnection from the card reader hasbeen detected since communication startedafter confirmation of normal connection tothe card reader (after power-on) - A serialcommunication error has occurred. (Theserial communication error cannot berecovered.)

- Check the connectors of the card readerand image processor PCB. - Replace thecard reader for normal connection. -Replace the image processor PCB.

E719-

0002

Erroneous communication with coin vendor

(serial communication)- Disconnection from the coin vendor hasbeen detected since communication startedafter confirmation of normal connection tothe coin vendor (after power-on). - A serialcommunication error has occurred. (Theserial communication error cannot berecovered.)

- Check the connection between theimage processor PCB and serial PCB. -Check the connectors of the serial PCBand coin vendor for normal connection. -Replace the serial PCB. - Check the coinvendor. - Replace the image processorPCB.

E733-

0000

Erroneous communication betweencontroller and printer

Cannot communicate with the printer atstartup.

- Check the connectors of the DCcontroller PCB and image processor PCBfor normal connection. - Check the power

supply of the printer (Check whetherinitialization is performed at startup). -Replace the DC controller PCB or imageprocessor PCB.

E736-

0000

CCU communication errorThe installed modem PCB is incompatible.

- Check the connectors of the imageprocessor PCB and modem. - Replace themodem PCB. - Replace the imageprocessor PCB.


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E739-

0000

Erroneous communication betweencontroller and network boardThe installed network board is incompatible.

- Check the connectors of the imageprocessor PCB and LAN PCB for normalconnection. - Replace the LAN PCB. -Replace the image processor PCB.

E744-

0001

Language file/boot ROM/USB memory error

The language file version does not matchBootable.

Download a language file of the correctversion.

E744-

0002

Language file/boot ROM/USB memory errorThe language file is longer than thepermitted size.


E744-

0003

Language file/boot ROM/USB memory errorThe language file version does not matchBootable.


E744-

0004

Language file/boot ROM/USB memory errorLanguage file read error


E805-0000

Fan failureThe fan is faulty.

- Check the fan connector. - Replace thefan. - Replace the DC controller PCB.

E808-

0000

Fixing drive circuit failure- The heater does not turn on. - A fixing drivemotor failure was detected.

- Check the connector of the fixing filmunit. - Replace the fixing film unit. -Replace the fixing drive motor. - Replacethe DC controller PCB. - Replace thepower supply PCB.


E584-

0001

Shutter drive motor or finisher controllerPCB failure- Shutter open detection sensor failure -Shutter clutch failure The shutter opensensor did not turn on when 1000 ms havelapsed since the shutter unit had performedopen operation, resulting in incomplete openoperation.


E584-

0002

- Shutter drive motor or finisher controllerPCB failure- Shutter open detection sensor failure -Shutter clutch failure The shutter open

sensor did not turn off when 1000 ms havelapsed since the shutter unit had performedclose operation, resulting in incompleteclose operation.


E716-

0000

Erroneous communication with optionalcassetteDisconnection of the optional cassette wasdetected after power-on, detection of normal

- Check the connectors of the optionalcassette PCB and DC controller PCB. -Replace the optional cassette PCB fornormal connection. - Replace the DC


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connection to the optional cassette, and startof communication.

controller PCB.

E719-

0000

Erroneous communication with card reader(serial communication)- Disconnection from the card reader has

been detected since communication startedafter confirmation of normal connection tothe card reader (after power-on) - A serialcommunication error has occurred. (Theserial communication error cannot berecovered.)

- Check the connectors of the card readerand image processor PCB. - Replace thecard reader for normal connection. -Replace the image processor PCB.

E719-

0002

Erroneous communication with coin vendor(serial communication)- Disconnection from the coin vendor hasbeen detected since communication startedafter confirmation of normal connection tothe coin vendor (after power-on). - A serialcommunication error has occurred. (Theserial communication error cannot berecovered.)

- Check the connection between theimage processor PCB and serial PCB. -Check the connectors of the serial PCBand coin vendor for normal connection. -Replace the serial PCB. - Check the coinvendor. - Replace the image processorPCB.

E733-

0000

Erroneous communication betweencontroller and printerCannot communicate with the printer atstartup.

- Check the connectors of the DCcontroller PCB and image processor PCBfor normal connection. - Check the powersupply of the printer (Check whetherinitialization is performed at startup). -Replace the DC controller PCB or imageprocessor PCB.

E736-

0000

CCU communication errorThe installed modem PCB is incompatible.

- Check the connectors of the image

processor PCB and modem. - Replace themodem PCB. - Replace the imageprocessor PCB.

E739-

0000

Erroneous communication betweencontroller and network boardThe installed network board is incompatible.

- Check the connectors of the imageprocessor PCB and LAN PCB for normalconnection. - Replace the LAN PCB. -Replace the image processor PCB.

E744-

0001



E744-0002

Language file/boot ROM/USB memory errorThe language file is longer than thepermitted size.


E744-

0003



E744-

0004

Language file/boot ROM/USB memory errorLanguage file read error



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E805-

0000

Fan failureThe fan is faulty.

- Check the fan connector. - Replace thefan. - Replace the DC controller PCB.

E808-

0000

Fixing drive circuit failure- The heater does not turn on. - A fixing drive

motor failure was detected.

- Check the connector of the fixing filmunit. - Replace the fixing film unit. -Replace the fixing drive motor. - Replace

the DC controller PCB. - Replace thepower supply PCB.

Canon iR3035 Trouble Error Codes


E000-

0001

The temperature of the fixing assembly isabnormally high.While startup control is under way, the

reading of the main thermistor is less than30 deg C continuously for 200 msec or more1 sec after the start of power supply. Whilestartup control is under way, the reading ofthe main thermistor is less than 70 deg Ccontinuously for 200 msec or more 2 secafter the start of power supply. While startupcontrol is under way, the reading of the mainthermistor is less than 120 deg Ccontinuously for 200 msec 6 sec after thestart of power supply. The startup controldoes not end 30 sec after the start of powersupply.

Reset the condition in service mode:COPIER>FUNCTION>CLEAR> ERR.Replace the main thermistor. Replace theDC controller PCB.

E001-

0000

The temperature of the fixing assembly isabnormally high.The reading of the main thermistor is 250deg C or more continuously for 200 msec.


E001-

0001

The temperature of the fixing assembly isabnormally high.The hardware circuit detects overheating ofthe main or sub thermistor for 200 msec.

Reset the condition in service mode:COPIER>FUNCTION>CLEAR> ERR.Replace the DC controller PCB.

E001-

0002

The temperature of the fixing assembly isabnormally high.

The reading of the sub thermistor is 295 degC or more continuously for 200 msec.

Reset the condition in service mode:COPIER>FUNCTION>CLEAR> ERR.

Replace the sub thermistor. Replace theDC controller PCB.

E002-

0000

The rise in temperature of the fixingassembly is faultyWhile startup control is under way, thereading of the main thermistor is less than115 deg C continuously for 400 msec 1.3sec after it has indicated 100 deg C. While



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startup control is under way, the reading ofthe main thermistor is less than 150 deg Ccontinuously for 400 msec 1.3 sec after ithas indicated 140 deg C.

E003-

0000

The fixing temperature is too low after a

standby state.While regular temperature control is underway, the reading of the main thermistor isless than 140 deg C continuously for 400msec or more.


E007-

0000

The rotation of the fixing film is faulty.While the fixing motor is rotating, the markersignal is not detected for 6 sec with thereading of the main thermistor indicating 100deg C or more.


E010-0001

The rotation of the main motor is faulty.

Detection is executed every 100 msec afterthe start of motor rotation; however, the drivedetection signal is absent for 2 sec.

Replace the main motor. Replace the DCcontroller PCB.

E010-

0002

The rotation of the main motor is faulty.During motor rotation, detection is executedevery 100 msec; however, the drive signal isabsent 5 times in sequence.

Replace the main motor. Replace the DCcontroller PCB.

E014-

0001

The rotation of the fixing motor is faulty.Detection is executed every 100 msec afterthe start of motor rotation; however, the drivedetection signal is absent for 2 sec

Replace the fixing motor. Replace the DCcontroller PCB.

E014-

0002

The rotation of the fixing motor is faulty.During motor rotation, detection is executedevery 100 msec; however, the drive signal isabsent 5 times in sequence.

Replace the fixing motor. Replace the DCcontroller PCB.

E019-

0000

The waste toner case is full, or the wastetoner case full sensor is faultyWhen the waste toner case is identified asbeing full for 2000 prints continuously, analert is issued; thereafter, the case isidentified as being full continuously for 100prints

Replace the waste toner sensor. Replacethe DC controller PCB.

E020-

0000

The path between the sub hopper and thedeveloping assembly is clogged with toner.The developing assembly toner sensordetects the absence of toner, while the subhopper toner sensor detects the presence oftoner. With the developing clutch turned on,the hopper feedscrew motor is rotated for 1sec intermittently 194 times; still, the

Replace the developing assembly tonersensor. Replace the sub hopper tonersensor. Replace the DC control PCB.


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developing assembly toner sensor does notdetect the presence of toner.

E024-

0000

The developing assembly connector isdisconnected.The connection detection signal is absent

continuously for 100 msec.

Replace the developing assembly tonersensor. Connect the connector. Replacethe DC controller PCB.

E025-

0000

The hopper motor or the bottle motor isfaulty.The sub hopper toner sensor connectiondetection signal is absent for 100 msec 10times in sequence.


E025-

0001

The hopper motor or the bottle motor is faulty.

While the hopper motor is rotating, the motor errorlock signal is detected continuously 4 times every 56msec. Or, while the bottle motor is rotating, the motorerror lock signal is detected 22 times in sequenceevery 10 msec.

Replace the hopper motor.Replace the bottle motor.Replace the DC controller PCB.

E032-

0001

The NE controller counter malfunctions.An open circuit is detected for the count pulse signal.

Turn off the main power, andcheck the cable for an opencircuit; then, turn the main powerback on.

E064-

0001

The voltage of the power supply is faulty (high-voltage error).The value read from the EEPORM is outside aspecific range.

Turn off and then back on themain power. Replace the

EEPROM.

E064-

0002

The voltage of the power supply is faulty (high-voltage error).While output is being generated, the AD value of theprimary DC voltage is 230 (DEC) or more for 100msec 2 times in sequence. (However, after output, itis not detected for 100 msec.)

Replace the high-voltage powersupply. Replace the DCcontroller PCB.

E064-

0003

The voltage of the power supply is faulty (high-voltage error).While output is being generated, the AD value of thedeveloping DC voltage is 224 (DEC) or more for 10msec 2 times in sequence. (However, after output, itis not detected for 100 msec.)

Replace the high-voltage powersupply. Replace the DC

controller PCB.

E064-

0004

The voltage of the power supply is faulty (high-voltage error).While output is being generated, the AD value of thetransfer output current is 205 (DEC) or more for 100msec 2 times in sequence. (However, after output, it

Replace the high-voltage powersupply. Replace the controllerPCB.


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is not detected for 100 msec.)

E064-

0005

The voltage of the power supply is faulty (high-voltage error).While output is being generated, the AD value of thetransfer output voltage is 0 (DEC) for 100 msec 2

times in sequence. (However, after output, it is notdetected for 100 msec.)


E100-

0001

The BD interval is outside a specific range.After the machine has become ready for imageformation (i.e., the scanner motor is ready foroperation, and the laser has been turned on), anerror has occurred 50 times or more (BD error).

Replace the laser unit. Replacethe DC controller PCB. Checkthe wiring.

E110-

0001

The scanner motor is faulty.The scanner motor speed lock signal does notindicate a locked state a specific period of time afterthe scanner motor has been started.


E110-

0002

The scanner motor is faulty.The speed lock signal indicates a deviation 10 timesin sequence at intervals of 10 msec after the signalhas indicated a locked state.


E110-

0003

The scanner motor is faulty.With the image clock switched over, the scannermotor speed lock signal does not indicate a lockedstate 6.5 sec after a switchover is made from low tonormal speed or 8 sec after a switchover is madefrom normal to low speed


E191-

0000

There is an error in the communication with the high-

voltage power supplyThe data transmission/reception does not endnormally 500 msec after the most recenttransmission/reception of data ended normally.


E202-

0001

There is an error in the detection of the CIS homeposition.The attempt to detect the home position fails whenthe CIS is moved forward

Disconnect and then connect theharness connector. Replace thefollowing as necessary: scannerhome position sensor, scannermotor, reader controller PCB.

E202-

0002

There is an error in the detection of the CIS home

position.The attempt to detect the home position fails whenthe CIS is moved back.

Disconnect and then connect theharness connector. Replace the

following as necessary: scannerhome position sensor, scannermotor, reader controller PCB.

E225-

0001

The light intensity of the CIS is faulty.During shading operation, the intensity is below aspecific level.

Disconnect and then connect theflexible cable. Replace thefollowing as necessary: flexiblecable, CIS, reader controllerPCB.


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E225-

0002

The light intensity of the CIS is faulty.During DF stream reading, the sheet-to-

sheet light intensity is faulty.

Disconnect and then connect the flexiblecable. Replace the following as necessary:

flexible cable, CIS, reader controller PCB.

E227-

0001

The reader unit power supply is faulty.At time of power-on, the 24-V port is off.

Disconnect and then connect the powersupply harness connector. Replace the powersupply.

E227-

0002

The reader unit power supply is faulty.At the start of a job, the 24-V port is off.


E227-

0003

The reader unit power supply is faulty.At the end of a job, the 24-V port is off.


E227-

0004

The reader unit power supply is faulty.When a load is being driven, the 24-Vport is off.

Disconnect and then connect the powersupply harness. Replace the power supply.

E248-

0000

The backup memory is faulty.[Cause] A check error has occurred onthe backup SRAM board. [Location]bottom ROM [Timing of Detection] oncewhen the boot ROM is started up

1. Check the presence/absence of a backupSRAM PCB. 2. Disconnect and then connectthe backup SRAM PCB. 3. Replace thebackup SRAM PCB with a new one.

E248-

0001

The backup memory is faulty.An error has occurred at power-on.

Replace the reader controller PCB.

E248-0002

The backup memory is faulty.An error has occurred during a writeoperation.


E248-

0003

The backup memory is faulty.An error has occurred during a readoperation following a write operation.


E261-

0000

The zero-cross signal is faulty.When the relay is on, the zero-crosssignal is not detected for 500 msec ormore.

Replace the AC driver PCB. Replace the DCcontroller PCB.

E315-

0007

There is an error in image data.

There is an error in JBIG encoding.

Turn off and then back on the power.

E315-

000d

There is an error in image data.There is an error in JBIG decoding.

Turn off and then back on the power.

E400-

0001

DF communication errorCheck sum error

Disconnect and then connect the connector.Replace the reader controller PCB. Replacethe ADF controller PCB.

E400- DF communication error Disconnect and then connect the connector.


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0002 Reception status error Replace the reader control PCB. Replace theADF control PCB.

E400-

0003

DF communication errorReception interrupt error

Disconnect and then connect the connector.Replace the reader controlled PCB. Replacethe ADF controller PCB.


E490-

0001

Wrong DFThe installed DF is not of a supported type.

Install an ADF that is compatible with themachine.

E500-

0001

Finisher communication errorData communication could not beperformed normally. It has been retriedthree times in vain.

Replace the finisher controller PCB.Replace the DC controller PCB.

E503-

0001

fault in communicatio n with the finisher

(Finisher-Q3/ Q4)

E503-

0002

fault in communicatio n between finisherand saddle unit

Replace the finisher controller PCB.Replace the saddle controller PCB. Checkthe cable.

E503-

0003

fault in communicatio n betweenf inisherand punch unit

Replace the finisher controller PCB.Replace the punch drive PCB. Check thecable.

E505-

0001

fault in the backup memory of the finisher(common among all finishers)fault in the data stored in backup memory

Turn off the main power. Check the wiringof the DC controller PCB and the finishercontroller, and check the fuse of the 24-Vpower supply. Thereafter, turn the mainpower back on.

E505-

0002

fault in the backup memory of the finisher(common among all finishers)fault in the EEPROM data of the punch unit

Replace the punch driver PCB. Replacethe finisher controller PCB.

E514-

0001

fault in stack delivery motor (Finisher-S1)When the stack retaining spacer is returnedto home position, the belt escape homeposition sensor does not go on within 1.5sec.

Replace the finisher controller PCB.Replace the stack delivery motor. Checkthe stack delivery drive mechanism.

E514-

0001

fault in trailing edge assist motor (Finisher-

Q3/ Q4)The home position sensor does not go offeven when the trailing edge assist motorhas rotated for a specific period of time.

Replace the finisher control PCB. Replacethe trailing edge assist motor.

E514-

0002

fault in stack delivery motor (Finisher-S1)When the stack retaining spacer isshifted from home position, the belt escapehome position sensor does not go off within

Replace the finisher controller PCB.Replace the stack delivery motor. Checkthe stack delivery drive mechanism.


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1.5 sec.

E514-

0002

fault in trailing edge assist motor (Finisher-Q3/ Q4)The home position sensor does not go oneven after the trailing edge assist motor has

rotated for a specific period of time.

Replace the finisher control PCB. Replacethe trailing edge assist motor.

E519-

0001

Gear change motor error (Finisher-Q3/ Q4)The home position sensor does not go offeven when the gear change motor hasrotated for a specific period of time.

Replace the finisher controller PCB.Replace the gear change motor. Check thegear change mechanism.

E519-

0002

Gear change motor error (Finisher-Q3/ Q4)The home position sensor does not go oneven when the gear change motor hasrotated for a specific period of time.

Replace the finisher controller PCB.Replace the gear change motor. Check thegear change mechanism.

E530-0001

Front alignment error (Finisher-Q3/ Q4)

The home position sensor does not go offeven when the front alignment motor hasbeen rotated for a specific period of time.

Replace the finisher controller PCB.Replace the front alignment motor. Check

the front aligning plate drive mechanism.Check the front alignment home positionsensor.

E530-

0002

Front alignment error (Finisher-Q3/ Q4)The home position sensor does not go oneven when the front alignment motor hasbeen rotated for a specific period of time.

Replace the finisher controller PCB.Replace the front alignment motor. Checkthe front aligning plate drive mechanism.Check the front alignment home positionsensor.


E530-

8001

Rear alignment error (Finisher-S1)The home position sensor does not goon within 2000 msec after the start ofoperation when the rear aligning plate isshifted to home position.

Replace the finisher controlled PCB. Replacethe rear alignment motor. Check the rearaligning plate drive mechanism. Check therear alignment home position sensor.

E530-

8002

Rear alignment error (Finisher-S1)The home position sensor does not gooff within 1000 msec after the start ofoperation when the rear aligning plate isshifted from home position.

Replace the finisher controlled PCB. Replacethe rear alignment motor. Check the rearaligning plate drive mechanism. Check therear alignment home position sensor.

E531-

0001

Stapler error (Finisher-Q3/Q4)The home position sensor does not gooff even when the stapler motor hasrotated for a specific period of time.

Replace the finisher controller PCB. Replacethe stapler. Check the harness.

E531-

0002

Stapler error (Finisher-Q3/Q4)The home position sensor does not goon even when the stapler motor hasrotated for a specific period of time.



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15

E531-

8001

Stapler error (Finisher-S1)At time of staple jam recovery, the homeposition sensor does not go on with 500msec after the start of reverse rotation ofthe stapler motor


E531-

8002

Stapler error (Finisher-S1)The home position sensor does not gooff within 500 msec after the staplermotor has been started.


E532-

0001

Stapler shift error (Finisher-Q3/ Q4)The home position sensor does not gooff even after the stapler shift motor hasrotated for a specific period of time.

Replace the finisher controller PCB. Replacethe stapler shift motor. Check the stapler shifthome position sensor. Check the harness.

E532-

0002

Stapler shift error (Finisher-Q3/ Q4)The home position sensor does not goon even when the stapler shift motor has

rotated for a specific period of time.


E532-

8001

Stapler shift error (Finisher-S1)The stapler slide home position sensordoes not go on within 11 sec when thestapler is shifted to home position.


E532-

8002

Stapler shift error (Finisher-S1)The stapler slide home position sensordoes not go off within 1.0 sec when thestapler is shifted from home position.


E535-

0001

Swing cam error (Finisher-S1)The home position sensor does not go

off within 1000 msec after the start ofoperation when the swing arm is shiftedfrom home position.

Replace the finisher controller PCB. Replace

the swing cam motor. Check the swing camhome position sensor. Check the harness.

E535-

0001

Swing cam error (Finisher-Q3/ Q4)The home position sensor does not gooff even when the swing motor hasrotated for a specific period of time.

Replace the finisher controller PCB. Replacethe swing cam motor. Check the swing camhome position sensor. Check the harness.

E535-

0002

Swing cam error (Finisher-S1)The home position sensor does not gooff within 1.0 sec when the stackdelivery roller swing arm is moved from

home position.


E535-

0002

Swing cam error (Finisher-Q3/ Q4)The home position sensor does not goon even when the swing motor hasrotated for a specific period of time


E537-

0001

Rear alignment error (Finisher-Q3/ Q4)The home position sensor does not go

Replace the finisher controller PCB. Replacethe rear alignment motor. Check the rear


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on within 2000 msec after the start ofoperation when the read aligning plate ismoved to home position.

aligning plate drive mechanism. Check therear alignment home position sensor.


E537-

0002

Rear alignment error (Finisher-Q3/Q4)The home position sensor does notgo off within 1000 msec after thestart of operation when the rearaligning plate is moved form homeposition.

Replace the finisher controller PCB. Replace therear alignment motor. Check the rear aligningplate drive mechanism. Check the rear alignmenthome position sensor.

E537-

8001

Front alignment error (Finisher-S1)The home position sensor does notgo on within 2.0 sec when the front

aligning plate is moved to homeposition.

Replace the finisher controller PCB. Replace thefront alignment motor. Check the front aligning

plate drive mechanism. Check the front alignmenthome position sensor.

E537-

8002

Front alignment error (Finisher-S1)The home position sensor dos not gooff within 1.0 sec when the frontaligning plate is shifted from homeposition.

Replace the finisher controller PCB. Replace thefront alignment motor. Check the front aligningplate drive mechanism. Check the front alignmenthome position sensor.

E540-

0002

Upper tray ascent/descent motorerror (Finisher -Q3/ Q4)Upper tray ascent/descent motorclock error

Replace the No. 1 tray shift motor. Replace thefinisher controller PCB. Check the trayascent/descent mechanism.

E540-

0003

Upper tray ascent/descent motorerror (Finisher -Q3/ Q4)

Area error

Replace the No. 1 tray area sensor PCB.Replace the finisher controller PCB.

E540-

0004

Upper tray ascent/descent motorerror (Finisher -Q3/ Q4)Safety switch activation

Check the No. 1 tray closed detecting switch.Replace the finisher controller PCB.

E540-

8002

Stack tray motor error (Finisher-S1)The operation to detect the papersurface of the stack tray does notend within 1.0 sec.

Replace the finisher controller PCB. Replace thetray ascent/ descent motor. Check the stack traydrive mechanism. Check the paper surfacesensor.

E540-

8003

Stack tray motor error (Finisher-S1)An abnormal combination of sensorstates has been detected.

Replace the finisher controller PCB. Check thestack tray upper limit sensor. Check the stacktray lower limit sensor. Check the stack trayupper paper surface sensor. Check the stack traylower paper surface sensor.

E542-

0002

Lower tray ascent/descent motorerror (Finisher-Q3/ Q4Lower tray ascent/descent motor

Replace the No. 2 tray shift motor. Replace thefinisher controller PCB. Check the trayascent/descent mechanism.


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clock error

E542-

0003

Lower tray ascent/descent motorerror (Finisher-Q3/ Q4

Area error

Replace the No. 2 tray shift area sensor PCB.Replace the finisher controller PCB.

E577-

8001

Paddle error (Finisher-S1)The paddle home position sensordoes not go on within 1.5 sec whenthe paddle is shifted to homeposition.

Check the paddle motor. Check the paddle homeposition sensor. Replace the finisher controllerPCB.

E577-

8002

Paddle error (Finisher-S1)The paddle home position sensordoes not go off within 1.0 sec whenthe paddle is moved to homeposition.

Check the paddle motor. Check the paddle homeposition sensor. Replace the finisher controllerPCB.

E584-

0001

Shutter unit error (Finisher-Q3/ Q4)The shutter open sensor does not go

off (i.e., the shutter does not close).

Check the stack edging motor. Check the open/close clutch. Check the shutter home position

sensor. Replace the finisher controller PCB.

E584-

0002

Shutter unit error (Finisher-Q3/ Q4)The shutter open sensor does not goon (i.e., the shutter does not open).

Check the stack edging motor. Check the open/close clutch. Check the shutter home positionsensor. Replace the finisher controller PCB.

E590-

0001

Punch motor errorThe punching home position is notdetected even when the punchermotor has been driven for 20 msec.

Check the punch motor. Check the punch motorclock sensor. Check the punch driver PCB.Replace the finisher controller PCB.


E590-

0002

Punch motor errorThe punch home position sensor isnot defected even after the motorhas stopped at time of punchmotor initial operation.

Check the punch motor. Check the punch motorclock sensor. Check the punch driver PCB.Replace the finisher controller PCB.

E591-

0001

Punch dust sensor errorError in light-receiving voltagewhile light is emitted

Check the waste paper case full sensor. Check thepunch driver PCB. Replace the finisher controllerPCB.

E591-

0002

Punch dust sensor errorError in light-receiving voltagewhile light is not emitted

Check the waste paper case full sensor. Check thepunch driver PCB. Replace the finisher controllerPCB.

E592-

0001

Paper trailing edge sensor/horizontal sensor errorError in light-receiving voltagewhen light is emitted (trailing edgesensor)

Check the paper trailing edge sensor. Check thehorizontal registration sensor. Check the punchdriver PCB. Replace the finisher controller PCB.

E592- paper trailing edge sensor/ Check the paper trailing edge sensor. Check the


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0002 registration sensor errorError in light-receiving voltagewhen light is not emitted (trailingedge sensor)

horizontal registration sensor. Check the punchdrive PCB. Replace the finisher controller PCB.

E592-

0003

Power trailing edge sensor/

registration sensorError in light-receiving voltagewhen light is emitted (horizontalregistration sensor 1)


E592-

0004

Paper trailing edge sensor/registration sensor errorError in light-receiving voltagewhen light is not emitted(horizontal registration sensor 1)


E592-

0005

Paper trailing edge sensor/registration sensor error

Error in light-receiving voltagewhen light is emitted (horizontalregistration sensor 2)

Check the paper training edge sensor. Check the

horizontal registration sensor. Check the punchdriver PCB. Replace the finisher controller PCB.

E592-

0006


Check the paper training edge sensor. Check thehorizontal registration sensor. Check the punchdriver PCB. Replace the finisher controller.

E592-

0007

Paper trailing edge sensor/registration sensor errorError in light-receiving voltage

when light is emitted (horizontalregistration sensor 3)

Check the paper trailing edge sensor. Check thehorizontal registration sensor. Check the punch

driver PCB. Replace the finisher controller PCB.

E592-

0008


Check the paper trailing edge sensor. Check thehorizontal registration sensor. Check the punchdrive PCB. Replace the finisher controller PCB

E592-

0009

Paper trailing edge sensor/registration sensor errorError in light-receiving voltagewhen light is not emitted

(horizontal registration sensor 4)


E592-

000A


Check the paper trailing edge sensor. Check thehorizontal registration sensor. Check the punchdrive PCB. Replace the finisher controller PCB.

E593-

0001

Punch shift motor errorThe light-receiving voltage home

Check the horizontal registration motor. Check thehorizontal registration home position sensor. Check


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position sensor does not go offwhen light is emitted.

the punch driver PCB. Replace the finishercontroller PCB. Check the punch shift mechanism.

E593-

0002

Punch shift motor errorThe light-receiving voltage homeposition sensor does not go on

when light is not emitted.

Check the horizontal registration motor. Check thehorizontal registration home position sensor. Checkthe punch driver PCB. Replace the finisher

controller PCB. Check the punch shift mechanism.


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E5F-

0001

Saddle switch errorThe inlet cover switch has been identified asbeing open for 1 sec or more after the start ofprinting or the start of initial rotation with the

following sensors identifying their respectivecovers as being closed: - inlet cover sensor(PI9S) - nt cover open/closed sensor (PI2S) -delivery cover sensor (PI3S) Or, the front overswitch (MS2S) or the delivery cover switch(MS3S) is open. Inlet cover switch (MS1S)/frontcover switch (MS2S)/ delivery cover switch(MS3S) Check the inlet cover switch. Check theinlet cover sensor. Check the front cover open/closed sensor. Check the delivery cover sensor.Replace the finisher controller

Check the inlet cover switch.Check the inlet cover sensor.Check the front cover open/closed sensor. Check the deliverycover sensor. Replace the finishercontroller PCB.

E5F-

0002

Saddle switch errorThe front cover switch has been identified asbeing open from the start of printing or the startof initial rotation with the following sensorsidentifying their respective covers as beingclosed. - inlet cover sensor (PI9S) - front coveropen/closed sensor (PI2S) - delivery coversensor (PI3S) - front cover switch (MS2S)/delivery cover switch (MS3S) Check the frontcover switch. Check the inlet cover sensor.Check the front cover open/ closed sensor.Check the delivery cover sensor. Replace thefinisher controller

Check the front cover switch.Check the inlet cover sensor.Check the front cover open/closed sensor. Check the deliverycover sensor. Replace the finishercontroller PCB.

E5F-

0003

Saddle switch errorThe delivery cover switch has been identified asbeing open after the start of printing or the startof initial rotation of the host machine with thefollowing sensors identifying their respectivecovers as being closed: - inlet cover sensor(PI9S) - front cover open/closed sensor (PI2S) -delivery cover sensor (PI3S) - delivery coverswitch (MS3S)

Check the delivery cover switch.Check the inlet cover sensor.Check the inlet cover sensor.Check the front cover open/closedsensor. Check the delivery coversensor. Replace the finishercontroller PCB.

E5F0-

0001

Saddle paper positioning plate errorThe paper positioning plate home position sensordoes to go on when the paper positioning motorhas been driven for 1.33 sec. Paper positioningplate motor (M4S)/paper positioning plate homeposition sensor (P17S)

Check the paper positioning platemotor. Check the paperpositioning plate home positionsensor. Replace the finishercontroller PCB. Check the paperpositioning plate drive mechanism.

E5F0-

0002

Saddle paper positioning plate errorThe paper positioning plate home position sensordoest not go off when the paper positioning plate

Check the paper positioning platemotor. Check the paperpositioning plate home position


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motor has been driven for 1 sec. Paperpositioning plate motor (M4S)/paper positioningplate home position sensor (P17S)

sensor. Replace the finishercontroller PCB. Check the paperpositioning plate drive mechanism.

E5F1-

0001

Saddle paper folding errorThe number of detection pulses of the paper

folding motor clock sensor has dropped below aspecific value. Paper folding motor (M2S)/ paperfolding motor clock sensor (P14S)

Check the paper folding motor.Check the paper folding motor

clock sensor. Replace the finishercontroller PCB. Check the paperfolding plate drive mechanism.

E5F1-

0002

Saddle paper folding errorThe state of the paper folding home positionsensor doest not change when the paper foldingmotor has been driven for 3 sec. Paper foldingmotor (M2S)/ paper folding motor clock sensor(P14S

Check the paper folding motor.Check the paper folding motorclock sensor. Replace the finishercontroller PCB. Check the paperfolding plate drive mechanism.

E5F2-

0001

Saddle guide errorThe guide home position sensor does not go on

when the guide motor has been driven for 0.455sec. Guide motor (M3S)/guide home positionsensor (PI13S)

Check the guide motor. Check theguide home position sensor.

Replace the finisher controllerPCB. Check the guide drivemechanism.

E5F2-

0002

Saddle guide errorThe guide home position sensor does not go offwhen the guide motor has been driven for 1 sec.Guide motor (M3S)/guide home position sensor(PI13S)

Check the guide motor. Check theguide home position sensor.Replace the finisher controllerPCB. Check the guide drivemechanism.

E5F3-

0001

Saddle alignment errorThe aligning plate home position sensor does notgo on when the alignment motor has been driven

for 0.5 sec. (at time of initialization, 1.67 sec.)Alignment motor (M5S)/ aligning plate homeposition sensor (PI5S)

Check the alignment motor. Checkthe alignment home positionsensor. Check the aligning plate

drive mechanism. Replace thefinisher controller PCB.

E5F3-

0002

Saddle alignment errorThe aligning plate home position sensor does notgo off when the alignment motor has been drivenfor 1 sec. Alignment motor (M5S)/ aligning platehome position sensor (PI5S)

Check the alignment motor. Checkthe alignment home positionsensor. Check the aligning platedrive mechanism. Replace thefinisher controller PCB.

E5F4-

0001

Saddle rear stapling errorThe stitching home position sensor does not goon when the stitch motor (rear) has been rotated

in reverse for 0.5 sec or more. Stitch motor (rear;M6S)/ stitching home position sensor (rear;MS5S)

Replace the stitcher (rear). Checkthe harness. Replace the finisher

controller PCB.

E5F4-

0002

Saddle rear stapling errorThe stitching home position sensor does not gooff when the stitch motor (rear) has been rotatedin normal direction for 0.5 sec or more. Stitchmotor (rear; MS)/ stitching home position sensor

Replace the stitcher (rear). Checkthe harness. Replace the finishercontroller PCB.


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E5F6-

0001

Saddle butting errorThe paper butting plate home position sensor does notgo on when the paper butting plate motor has beendriven for 0.3 sec. Paper butting plate motor (M8S)/paperbutting plate home position sensor (PI14S)

Check the paper buttingplate motor. Check the paperbutting plate home positionsensor. Replace the finishercontroller PCB.

E5F6-

0002

Saddle butting errorThe paper butting plate home position sensor does notgo off when the paper butting plate motor has beendriven for 80 msec or more. Paper butting plate motor(M8S)/paper butting plate home position sensor (PI14S)

Check the paper buttingplate motor. Check the paperbutting plate home positionsensor. Replace the finishercontroller PCB.

E5F6-

0003

Saddle butting errorThe number of detection pulses of the paper butting platemotor has dropped below a specific value. paper buttingplate motor (M8S)/paper butting plate motor clock sensor(PI1S)Check the paper butting plate motor. Check the paperbutting plate motor clock sensor. Replace the finishercontroller

Check the paper buttingplate motor. Check the paperbutting plate motor clocksensor. Replace the finishercontroller PCB.

E5F6-

0004

Saddle butting errorThe paper butting plate leading edge sensor does not gooff when the paper butting plate motor has been drivenfor 80 msec. Paper butting plate motor (M8S)/paperbutting plate leading edge sensor (PI15S)

Check the paper buttingplate motor. Check the paperbutting plate leading edgesensor. Replace the finishercontroller PCB.

E5F6-

0005

Saddle butting errorThe paper butting plate leading edge sensor does not goon when the paper butting plate motor has been drivenfor 0.3 sec. Paper butting plate more (M8S)/paper buttingplate leading edge sensor (PI15S)

Check the paper buttingplate motor. Check the paperbutting plate leading edgesensor. Replace the finishercontroller PCB.

(rear; MS5S)

E5F5-

0001

Saddle front stapling errorThe stitching home position sensor does not goon when the stitch motor (front) has been rotatedin reverse for 0.5 sec or more. Stitch motor (front;

M7S)/ stitching home position sensor (front;MS7S)

Replace the stitcher (front). Checkthe harness. Replace the finishercontroller PCB.

E5F5-

0002

Saddle front stapling errorThe stitching home position sensor does not gooff when the switch motor (front) has beenrotated in normal direction for 0.5 sec or more.Stitch motor (front; M7S)/ stitching home positionsensor (front; MS7S)

Replace the stitcher (front). Checkthe harness. Replace the finishercontroller PCB.


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23

E5F8-

0001

Saddle connector errorThe connector of the paper butting plate home positionsensor has been identified as being disconnected.Connector of guide home position sensor (PI13S)

Connect the connector of theguide home position sensor.Check the harness. Replacethe finisher controller PCB.

E5F8-

0002

Saddle connector error

The connector of the paper butting plate home positionsensor has been identified as being disconnected.Connector of paper butting plate home position sensor(PI14S)

Connect the connector of the

paper butting plate homeposition sensor. Check theharness. Replace the finishercontroller PCB.

E5F8-

0003

Saddle connector errorThe connector of the paper butting plate leading edgesensor has been identified as being disconnected.Connector of paper butting plate leading edge sensor(PI15S)

Connect the connector of thepaper butting plate leadingedge sensor. Check theharness. Replace the finishercontroller PCB.

E602-0001

There is an error on the hard disk.[Cause] An HDD detection error has occurred. The HDD

cannot be detected. The HDD does not become ready.The HDD returns an error. [Detection] while boot ROM isin session BARSAC startup, mounting (usrIde) [Timing ofDetection] once at startup

E602-

0002

There is an error on the hard disk.[Cause] There is no startup file. The program for the mainCPU does not exist on the HDD or in BOOTDEV/BOOT,and so on. [Detection] while boot ROM is in use at time ofsystem file loading (usrIde) [Timing of Detection] once atstartup

E602-

0003

There is an error on the hard disk.

[Cause] An HD write abort error has occurred. Thesectors for BOOTDEV on the HD cannot be read.[Detection] BARSAC (all; at time of bootable startup)[Timing of Detection] once at startup

E602-

0006

There is an error on the hard disk.[Cause] A subbootable that matches the PDL type doesnot exit in BOOTDEV/BOOT. [Detection] during loadingof sub boot in oclibroot [Timing of Detection] once atbootable startup

E602-

0007

There is an error on the hard disk.[Cause] An ICC profile that matches the PDL type does

not exist in BOOTDEV/PDL. [Detection] beginning ofoclibroot; judgment based on functions of PDL team thatare called in [Timing of Detection] once at bootablestartup

E602-

01XX

There is an error on the hard disk./DOSDEV is faulty

E602-

02XX

There is an error on the hard disk./FSTDEV is faulty.


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E602-

03XX

There is an error on the harddisk.

/DOSDEV2 is faulty.

E602-

04XX

There is an error on the harddisk./FSTPDEV is faulty.

E602-

05XX

There is an error on the harddisk./DOSDEV3 is faulty.

E602-

06XX

There is an error on the harddisk./PDLDEV is faulty.

E602-

07XX


E602-

08XX

There is an error on the harddisk./BOOTDEV is faulty.

E602-

09XX


E602-

FFXX

There is an error on the harddisk.There is an error in a partitionthat cannot be identified.

E604-

0000

The image memory is faulty oris inadequate.The memory size does notmatch the model.

Increase the memory.

E609-

0008

There is an error on the HDD.At startup, the HDD fails toreach a specific temperaturelevel within a specific period oftime.

Replace the hard disk. Replace the DC controllerPCB.

E609-

0009

There is an error on the HDD.At time of sleep recovery, thetemperature fails to reach aspecific level.

Replace the hard disk. Replace the DC controllerPCB.

E610

The HDD coding key is faulty.The SRM/PCB is faulty. Thebattery has become exhausted,

Try step 1); if it fails, try step 2). 1) Turn off and thenback on the power switch to generate the key onceagain. 2) If the same error still continues, replace the


25/30

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leading to loss of SRAMcontents.

board on which the SRAM is mounted. (Keep in mindthat doing so will lead to loss of all user data.)

E674-

0001

An error has occurred incommunication between the faxcontrol PCB (2-line) and main

controller PCB.An attempt to set mode for thefax device has failed.

1. Check the connection of the cable between the faxcontrol PCB (2-line) and the main controller PCB. 2.Replace the ROM DIMM of the fax control PCB (2-line). 3. Replace the fax control PCB (2- line). 4.Replace the main controller PCB.

E710-

0001

There is an error in theinitialization of the IPC.The machine fails to becomeready 3 sec or less after theIPC chip startup.

Check the cable.

E710-

0002

There is an error in theinitialization of the IPC.When the main power is turned

on, the communication IC (IPC)on the DC controller PCBcannot be initialized.

Check the cable.


E711-

0001

There is an error in the IPCcommunication.The occurrence of an error has beenrecorded in the error register of the IPCchip 4 times or more within 1.5 sec.

Check the cable.

E711-

0002

There is an error in the IPCcommunication.The occurrence of an error has beenrecorded in the error register of the IPCchip 4 times or more within 2 sec.

Check the cable.

E713-

0000

There is an error in the communicationwith the finisher.The communication with the finisherdoes not resume within 5 sec after it hasbeen disrupted.

Check the cable. Replace the DC controllerPCB. Replace the finisher controller PCB.

E716-

0000

There is an error in the communicationwith the pedestal.

After the presence of a pedestal hasbeen detected, the communication failsto be normal for 5 sec

Check the cable. Replace the DC controllerPCB. Replace the pedestal drive PCB.

E717-

0001

There is an error in the communicationwith the NE controller.The NE controller is not connected at

Check the cable; thereafter, reset thecondition in service mode:COPIER>FUNCTION>CLEAR> ERR.


26/30

26

power on, although it was connectedbefore the power was turned off becauseof an error.

E717-

0002

There is an error in the communicationwith the NE controller.

An IPC error has occurred while the NEcontroller is in operation. There is anopen circuit for the IPC. An error hasoccurred, and the IPC communicationremains disabled


E719-

0001

There is a coin vendor error.The coin vendor is not connected whenthe power is turned on, although it wasconnected before the power was turnedoff because of an error.


E719-

0002

There is a coin vendor error.

While the coin vendor is in operation, anIPC error has occurred, IPC hasdeveloped an open circuit, or an errorpreventing recovery of IPCcommunication has occurred. An opencircuit has been detected in the line forthe pickup/delivery signal. An illegalsignal has been detected.


E719-

0003

There is a coin vendor error.While the unit price is being checked atstartup, an error occurs in thecommunication with the coin vendor.


E719-

0011

There is a coin vendor error.An error has occurred at new card readerstartup. The new card reader is notconnected when the power is turned off,although it was connected when thepower was turned off.


E719-

0012

There is a coin vendor error.An IPC error has occurred at new cardreader startup. There is an IPC opencircuit. An error has occurred thatprevents recovery of IPC communication.


E730-

1001

There is a PDL software errorAn initialization error has occurred.

1. Execute PDL resetting. 2. Turn on thepower once again.

E730-

100A

There is a PDL software errorAn error that may be critical to thesystem (e.g., failed initialization) hasoccurred.

1. Execute PDL resetting. 2. Turn on thepower once again.

E730- There is a PDL software error 1. Turn on the power once main. 2. Check the


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9004 There is an error in the communication(PAI) with an external controller.

connection of the open I/F board and thecable. 3. Replace the board for the externalcontroller open I/F. 4. Replace the mainboard.

E730-

9005

There is a PDL software errorThere is a fault in the connector of thevide cable to the external controller

1. Turn on the power once main. 2. Check the

connection of the open I/F board and thecable. 3. Replace the board for the externalcontroller open I/F. 4. Replace the mainboard.


28/30

28


E730-

A006

There is a PDL software errorThe PDL board does not respond. Asubbootable is faulty or absent

1. Execute PDL resetting. 2. Turn on the poweronce again. 3. Check the connection of theSURF board. 4. Re-install the firmware. 5.Replace the main board.

E730-

A007

There is a PDL software errorThere is a mismatch between thecontrol software of the machine andthe PDL control software in regardto version.

1. Execute PDL resetting. 2. Turn on the poweronce again. 3. Execute system formatting (all),and reinstall the system.

E730-

B013

There is a PDL software errorThere is corruption in the font data.

1. Turn on the power once again. 2. Re-installthe software. 3. Execute system formatting(all), and reinstall the system.

E732-

0001

There is an error in thecommunication with the scanner

There is a DDI-S communicationerror.

1. Check the connector used to connect thescanner. 2. Check the power supply of the

scanner (to see if initialization takes place atstartup). 3. Replace the reader controller,scanner board, or main board as necessary.

E733-

0000

There is an error in thecommunication with the printer.

At startup, communication with theprinter fails.

1. Check the connector used to connect to theprinter. 2. Check the power supply of theprinter (to see if initialization takes place atstartup). 3. Replace the DC controller or themain board.

E733-

0001

There is an error in thecommunication with the printer.There is a DDI-P communicationerror

1. Check the connection with the printer. 2.Check the power supply of the printer (to see ifinitialization takes place at startup). 3. Replacethe DC controller or the main board.

E740-

0002

There is an error on the Etherboard.The MAC address is illegal.

Replace the LAN card.

E743-

0000

There is an error in the DDIcommunication.

An SCI error has occurred. Thereceived data is faulty. A receptiontimeout condition has occurred. AnSEQ timeout error has occurred.

Disconnect and then connect the flexible cableused to connect the reader unit and the printerunit. Replace the following as necessary:flexible cable, reader controller PCB, maincontroller PCB.

E744-

0001

There is an error in the language

file/boot ROM.The version of the language file onthe HDD and that of the bootable donot match.


E744-

0002

There is an error in the languagefile/boot ROM.The size of the language file on theHDD is too large.



29/30

29


E745-

0002

There is a fault on the TokeRing board.

The MAC address is faulty1. Replace the TokenRing board.

E745-

0003

There is a fault on the TokeRing board.There is an error in the acquisition/settingof board information.

1. Replace the TokenRing board.

E745-

0004

There is a fault on the TokeRing board.There is a connection error

1. Check the connection of the cable. 2.Replace the cable. 3. Check the powersource of the MAU. 4. Replace the MAU.5. Replace the TokenRing board.

E745-

0005

There is a fault on the TokeRing board.Other Errors

E746-

0003

The accessories board is of the wrong typeAt startup, a board for a different model hasbeen detected.

Replace the UFR board of the correct type(model).

E748-

1001

There is a mismatch between controllerboard and SDRAM size.There is a mismatch between the controlboard and the SDRAM.

Check the correct combination betweenboard and SDRAM.

E805- There is a fan error. Replace the fan. Replace the DC controller

E744-

0003

There is an error in the languagefile/boot ROM.There is no language file on theHDD indicated by config.txt for aswitchover.


E744-

0004

There is an error in the languagefile/boot ROM.

An attempt to switchover to alanguage on the HDD fails


E744-

1000

There is an error in the languagefile/boot ROM.The boot ROM that is mounted is ofthe wrong type.

Replace the boot ROM with one of the modelin question.

E744-

2000

There is an error in the languagefile/boot ROM.The engine ID indicated by the

software ID is illegal.

Replace it with a software ID of the correctmodel.

E745-

0001

There is a fault on the TokeRingboard.

An attempt at PCI initialization hasfailed.

1. Disconnect and then connect the TokeRingboard. 2. Replace the TokeRing board.


30/30

30

0000 While the fan is at rest, the lock signal hasbeen detected for 5 sec. While the fan is inoperation, the lock signal is not detected for5 sec

PCB.

Canon IR2420 Trouble Error Codes

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