Building a Continuous Performance Improvement Culture

The added complexity and workloads resulting from these trends can strain your mainframe as more transactions from both distributed and traditional apps execute across its environment.This may create inconsistencies that surface as performance degradation — impacting both customer service and satisfaction.

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1 http://www.portioresearch.com/en/blog/2013/fast-growth-of-apps-user-base-in-booming-asia-pacific-market.aspx2 http://news.yahoo.com/number-active-users-facebook-over-230449748.html3 Avanade 2011 Cloud Global Survey4 State of Information Survey, Symantec Corp., 2012.

Disruptive Technologies Compel TransformationDelivering better business outcomes is tied directly to today’s data centers. They must evolve quickly to provide the dynamic responsiveness needed to handle both internal and customer-driven demands. The urgency? Disruptive trends that are changing how all individuals interact with your firm to transact business:

Mobility and BYOD: To address the consumerization of IT, companies are rolling out a continuous stream of mobile applications and services, with the number of worldwide app users predicted to reach 4.4 billion by the end of 2017.1

Social Networking. In the past year, Facebook alone saw its daily users increase by 26 percent.2 It’s no wonder social-savvy employees, partners and customers expect support for social networking capabilities.

Cloud Computing. Cloud adoption is on the rise as organizations seek to gain efficiencies and scale for improved service delivery. In fact, 88 percent of new enterprise commercial applications will move to the cloud.3

Big Data. Now exceeding 2.2 zettabytes4, Big Data continues to grow, with more mobile, social and cloud-based applications contributing to the data that organizations process and analyze.

Lead the Way to ValueAs your business is transformed in the application economy, your IT infrastructure must continually evolve to provide high performance and reliability around the clock.

This is especially critical as you on-board new applications and increase workloads to your enterprise systems. By providing a consistent user experience and reliably meeting SLAs, you’ll derive greater value from your revenue-based applications in support of business goals.

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As growing Web services and web-based applications place more demands on your z/OS resources, you can counteract their effect by employing these capabilities to proactively monitor your mainframe environment and more rapidly address performance concerns.

Promote Breakthrough Productivity and Service Quality

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You’re mandated to deliver and improve the quality of business services. You would be better able to accomplish this if you weren’t managing a growing, complex mix of systems, networks, applications and other enterprise resources. Meanwhile, the composition of your IT staff is shifting to a younger, less experienced workforce — so getting them up to speed is a top priority.

CA Chorus™ Infrastructure Management for Networks and Systems is a revolutionary mainframe solution designed to manage multiple performance areas from a single, intuitive workspace. It breaks down barriers between perceived IT silos and gives your staff important interactive tools to:

Historical reporting and predictive analytics allow you to address performance related issues before they impact mission critical applications.

Analyze performance faster and more easily by grouping related application modules

Gain a detailed understanding of online performance by viewing it at the transaction-level, and then tune applications with greater precision

CA Chorus™ Infrastructure Management is a visionary workspace designed to amplify IT staff productivity. It allows users to swiftly grasp the impact of performance problems among related infrastructure components throughout your enterprise – and take fast action to help eradicate issues.

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Automate and Empower Mainframe Performance ManagementSimplifying mainframe performance management is essential to ultimately getting the best performance and value from your applications. CA SYSVIEW® Performance Management (PM) replaces time-consuming, resource-intensive processes with automated features designed to help your staff:

More quickly and easily monitor and manage system resources by providing detailed system monitoring and alerts for proactive and faster response

Access performance-related data needed to monitor, tune and optimize apps through easy-to-use, customizable displays

Enable monitoring of DB2 for z/OS, CICS, VTAM, TCP/IP, CA Datacom/DB, IDMS, IMS and Websphere MQ transactions

Speed the diagnosis of z/OS systems and applications failures leveraging a real-time health checker feature

These capabilities are designed to assist you in decreasing your mainframe footprint, maximizing IT resources and boosting productivity to drive down costs. At the same time, they promote faster problem resolution to help reduce the downtime of revenue-producing applications.

Slash Your Total Cost of Ownership

CA SYSVIEW® PM is architected to more effectively use mainframe system resources — including hardware and software — so it consumes fewer of them. And because it’s simple to learn and easy to use, CA SYSVIEW® PM requires fewer systems programmers to maintain and install it, helping to keep related staffing costs down.

06* Note: individual results may vary based on system configuration and workload.

Fine-tune z/OS Applications

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CA Mainframe Application Tuner extends your ability to pinpoint performance problems and improve the performance of z/OS apps. Specifically, it is designed to help your team:

Work more productively to diagnose and fix performance issues using an intuitive Eclipse-based user interface

Analyze performance faster and more easily by grouping related application modules

Gain a detailed understanding of online performance by viewing it at the transaction-level, and then tune applications with greater precision

As growing Web services and web-based applications place more demands on your z/OS resources, you can counteract their effect by employing these capabilities to proactively monitor your mainframe environment and more rapidly address performance concerns.

Powerful CapabilitiesIn addition to providing easy access to detailed performance metrics, CA Mainframe Application Tuner supports the automated discovery of tuning opportunities and cross-enterprise application performance management.

Proactive Problem ResolutionUnipol Gruppo Finanziario S.p.A., a leading Italian Insurance and Banking Group, uses CA Mainframe Application Tuner to help detect errors on the mainframe, analyze their root causes and determine how to correct them.

Respond at Will Your ability to keep up with the increasing velocity of change in today’s business world depends on technology. This calls for an enterprise IT network that can respond on demand to all your economic, business and technology challenges.

This level of responsiveness is essential given the need for internal, partner and customer access to business and customer information that continues to reside on the mainframe. As a result, your IT department must be able to manage and deliver a reliable network infrastructure — even as mounting demands overtake shrinking IT resources.

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CA NetMaster® Network Management Suite provides a comprehensive solution designed to address these challenges, helping you to:

More consistently handle and support day-to-day network operations, availability and performance management requirements

More proactively resolve problems with SNA and IP network access to mainframe-hosted applications to better meet service-level goals and help ensure alignment between business and network objectives

Provide for optimization and self-management of mainframe-connected networks to improve service delivery and enhance customer satisfaction

CA NetMaster® helps you more effectively align IT with your changing business priorities to bolster your company’s competitive

position and drive success.

CA NetMaster® WebCenter Option enables access to network management information using rich visualizations and dynamic data points.

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Enhance Application Performance Management for Visible Value

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Complexity is the norm in today’s data centers. According to Enterprise Management Associates’ research, 60 percent of the world’s largest companies are running mainframe apps and 75 percent have deployed SOA, Web applications and/or Web Services. And 65 percent have distributed applications that span both distributed and mainframe platforms.5 With all these applications utilizing different software and hardware technologies, the ensuing complexity makes it harder to monitor, quickly identify and fix performance problems across the board.

The CA Cross-Enterprise Application Performance Management (APM) suite helps by:

Providing end-to-end visibility into the application lifecycle

Enabling 24x7 monitoring — with drill-down capabilities for CICS, IMS and DB2 for z/OS transactions, as well as key performance metrics, to their dependent infrastructure

Facilitating problem resolution with triage maps and dynamic instrumentation

Delivering a unified, enterprise view of application and transaction health

Experience Faster Time to Value

Cross-Enterprise APM can be simply and rapidly deployed, so you can more quickly begin to achieve better performance across all platforms through improved triage capabilities, 24x7 monitoring and 360-degree visibility that lets you drill down and isolate the cause of problems.

Gain Insight, Achieve Savings

Unable to capture statistics on the amount of time required for individual applications to access and return mainframe data, a large financial services company found it difficult to fix performance problems. After implementing CA Cross-Enterprise APM, they now can proactively detect incidents and perform rapid triage. The benefit of enterprise-wide visibility?

Savings of $457,380 over a three-year period.*

5 Application Performance in the Age of Hybrid Cloud,” Enterprise Management Associates, EMA, December 2013.* CA Technologies can create custom ROI Business Cases upon request to assist our customers in identifying the

potential quantifiable value CA Technologies solutions can bring to their businesses.

Reap Far-ranging Benefits from CA Cross-Enterprise APM

CA Cross-Enterprise APM offers the potential for customers to achieve significant improvements in productivity, while also reducing costs and improving service through better application availability and performance.

Rely on Leading Capabilities

77 percent of surveyed large IT organizations paid back their investment in CA Cross-Enterprise APM in 9 months or less (when used in conjunction with CA SYSVIEW Performance Management). Source: www.techvalidate.com/product-research/ca-mainframe-performance-solutions, TVD: 516-3D6-971.

Reduced IT spend Benefit impact area Benefit impact rangeIncreased availability of processing MIPS due to better use of CPU resources

Total MIPS reclamation 13-15%

Improved service to end-users Benefit impact area Benefit impact rangeImproved productivity for internal business end users through increased availability and performance of IT infrastructure

Increase in internal end user productivity

13-15%

Reduced cost of online transactions Increase in application availability and performance

33-37%

Reduced revenue impact through improved business services availability

Revenue protection due to improved IT infrastructure availability and performance

15-25%

The impact ranges shown above are estimations derived from the analysis of benchmark data which is a composite of data derived from industry analyst published information, interviews with subject matter experts and experiential data from prior projective analyses with CA Technologies customers. These values are not a guarantee of achievable results and will vary depending upon your current infrastructure, people and processes, as well as the appropriate, effective implementation, adoption and use of the CA Technologies solution.

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IT staff productivity improvement Benefit impact area Benefit impact rangeDecreased service desk costs for resolution of application performance issues

Improvement of efficiency of response to issues

20-30%

Improved utilization of application staff Reduction of staff time spent addressing performance issues

47-52%

Real-world Results

6 www.techvalidate.com/product-research/ca-application-performance-management7 “Solving the customer experience riddle: A Q&A with two experts,” Network World, October 2, 2013.

EquiFax6 tamed complexity and increased customer satisfaction by employing CA Application Performance Management offerings to diagnose performance issues faster and avert downtime. Specifically, they were able to:

Reduce Mean Time to Repair (MTTR) by up to 20%

Decrease the number of outages by 20% to 40%

Increase customer satisfaction by 40% to 60%

Boost IT Productivity by 40% to 60%

BlueCross BlueShield of South Carolina7, one of the biggest Linux on System z users in the world, had two objectives: reduce MTTR and improve mean time between failures (MTBF) through predictive troubleshooting. A complex environment — with “tons of guests running on mainframes” and data crossing a lot of infrastructure — made this critical.

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“We had a lot of tools in the non-host world. The host itself is well monitored, but there was no integration between what was happening there and what was happening in the non-host world. By providing CA Application Performance Management with this data on a single pane of glass, we now have true cross-platform APM monitoring.”

— Jimmy Cunningham, Senior Manager, Tech Support Enterprise Monitoring BlueCross BlueShield of South Carolina

To learn more about our market-leading technology solutions — and how they can help accelerate your path to real value via dynamic service delivery, contact us today.

www.ca.com/us/solutions/environments/mainframe/performance-and-automation.aspx

Accelerate Performance and Value Through CA Technologies SolutionsGrowing customer demands and changing ways of doing business are best served by a dynamic data center. Achieving this level of responsiveness requires a holistic, end-to-end view of cross-enterprise performance and robust, flexible tools to monitor and optimize it. Leveraging solutions from CA Technologies, you can harness important capabilities to more rapidly transform your data center, deliver highly available business services and derive greater value from your strategic application investments.

Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is foryour informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA providesthis document “as is” without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or noninfringement.In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption,goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. The information and results illustrated here are based upon the speaker’sexperiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of thesoftware products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments.

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CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com.