Using FoE to Promote a Culture of Continuous Improvement

Using FoE to Promote a Culture of Continuous

Improvement

Using FoE to Promote a Culture of Continuous

Improvement Austin Lane, President, LSC-

Montgomery Wendell Williams, VPSS, LSC-

MontgomeryChris Tkach, Director, IE, LSC-

Montgomery

Lone Star College-Montgomery: Overview

• LSC-Montgomery Founded 1995• Large Urban/Suburban Associates College (13,230

students)• 151 Full Time Faculty, 318 adjunct• Total of 900 Employees• The Woodlands, Texas (30 minutes north of Houston)• Feeder ISDs - Conroe, Montgomery and Willis • Top Transfer Destination – Sam Houston State University


• Lone Star College System - Serves More than 75K students

• Campuses: North Harris, Kingwood, Tomball, Montgomery, CyFair, University Park

• Mixed Racially and Ethnically (55% White, 22% Hispanic, 12% Black, 4% Asian)

• Mixed Age Groups (29% Under 20; 34% 20-24; 37% Over 24)

• Unprecedented growth over past 3 years (nearly 40% since Spring 2009)


• Needed environmental scan to inform plans– 2009, 2011 Visioning Sessions

• “Good”… To “Great”

• How we went about the process– Liaisons/Champions

• Lead Faculty Member• Dean Student Services• VPSS/ (Interim VPI) • Director of IE

• Selected and Invited Dimension Committee Chairs– Representation from Faculty, Staff and

Students

Foundations of Excellence: Overview

• Dimension Co-Chair Selection– Faculty & Staff combination

• Philosophy Dimension– Role of the Co-Chairs– Served at Steering Committee

• Dimension Teams– Membership representation from Faculty, Staff and

Students– Selection process– Use your co-chairs as recruiters


• Making FOE an institutional buzz– President’s Opening Convocation--KICKOFF– Incentives

• Keeping FOE energy– President’s Open Forums– President’s Updates– Conference Day Presentations

• Current Practices Inventory (CPI) Process


• Marketing Campaign • Survey (More that 60% response rate for F/S, 12%

for students)• Survey results given to campus on Conference

Day


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Overall Rating: Comparing the cost of attending this college to the quality of the educational experience, please rate the overall value of the experience.

Dimension Committee Team Recommendations• Liaison Committee Themes

– Advisement – Student Success– Communication – Professional Development – Mission and Policies


FoE:• Advisement

• Orientation• Clarification of the Role of Counselors and Advisors• Embedding academic advisors in the divisions• Advisor Training• FA Workshops• Hire more Full-Time Advisors• Assess students during 1st 6 weeks• Improve personal contact when students call the

campus• Increase awareness of student life on campus• Online orientation for iStar portal• Improve the college experience of students

2011-2012 Mid-Year Update: Student Success

• FoE Recommendations Retreat– Each Dimension Team presented recommendations – Steering committee and Dimension Committee members

prioritized recommendations (10 total votes with up to 4 per recommendation)

• End-of-year Unit Effectiveness Process (UEP) Retreat – President, VPs, Deans, IE Officer– Chose ownership of recommendations

• Infused the recommendations into the IE plan

Foundations of Excellence: Putting Recommendations

into Action


into Action

Assessment/Evaluation Form– Objectives (measureable)– Actions Steps (things you need to do in order to

accomplish objective)– Timeline– Ownership


into Action

Implementing

EvaluatingPlanning

Planning: June – September Planning Sessions Document Interventions

Implementing: August- May Implement Interventions Initial Results Update Progress (Jan.)

Evaluating: May – June Results of Interventions Year-end Update (Accomplishments/Recommendations) Closing the Loop (May)

• Unit Effectiveness Cycle

Champions• Lead Faculty Member• Dean Student Services• VPSS/ (Interim VPI) • Director of IE

• Because of representation from Faculty, Staff and Students, FoE data validated the need for LSC-Montgomery to make bold changes for students during the first year.

Foundations of Excellence:Impetus

Strategic Enrollment Plan

1. Build a College Going Culture2. Ease Barriers at the Point of Entry3. Engage Students during the 1st Six Weeks4. Recruit Back Students before final exams5. Follow up with Students before the end of

1st Year6. Transition students to employment or

transfer7. Involve Alumni in the success of our

students

• FoE:• Advisement

• Orientation• Clarification of the Role of Counselors and Advisors• Embedding academic advisors in the divisions• Advisor Training• FA Workshops• Hire more Full-Time Advisors• Assess students during 1st 6 weeks• Improve personal contact when students call the

campus• Increase awareness of student life on campus.• Online orientation for iStar portal.• Improve the college experience of students

2011-2012 Mid-Year Update: Student Success

Budget Impact

• Advisor II – 3@ 45k $135,000

Communication “Out” and “With”

Vision/Goal

• The Maverick Way– Strategic Enrollment Plan– Academic Success Plan– Campus Master Plan

Vision/Goal

Dr. Austin A. Lane (936) 273-7222

Lone Star College-Montgomery: Contact

Information

Using FoE to Promote a Culture of Continuous Improvement

Documents

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