Creating a Continuous Improvement Culture

Aaron E. Silvers, MakingBetter - Chicago | NYC

!NextGen LMS

Austin, TX Thursday, June 19, 2014

USE THE TWITTER!!!!!

@aaronesilvers #nextgenlms

“ –Voltaire, La Bégueule

“Dans ses écrits, un sage Italien Dit que le mieux est l'ennemi du bien”

Perfect is the enemy of better.

Continuous Improvement Process?

Management is always

interested in “process.”

How applicable is

process to “work?”

A B C D

A B C D

1 2 C D

Process repeats the same steps to

achieve a consistent result, which

is fine for producing content.

Making BETTER organizations

and humans requires something…

else

Adapted from http://kubie.co/writing-toolbox/

Continuous Improvement Process?

Workflows are actionable, flexible and contextual. Everything a learning organization does has a workflow.

Workflow

A

C

D

B

A simple workflow might be applying a process, like “offer this eLearning course the LMS.”

G

E

A

C

D

H

F B J I

Intense workflows might involve various stakeholders, multiple processes and different tools.

LEAN LearningHow we roll @ MakingBetter

applies tools and processes to

continuously improve by constantly

validating what we learn.

Learn

Design

Measure An

alyz

e Ideas

Build LEAN Learning

@MakingBetter

Learn

Design

Measure An

alyz

e Ideas

Build

LEAN Learning focuses on creating an institution capable of meeting the learning needs of individuals and the business needs of the greater organization.

Learn

Design

Measure An

alyz

e Ideas

Build

We’re building learning

organizations with the

capacity to create things

that influence “better.”

Adapted from Eric Reis’ “The LEAN Startup”

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25

50

75

100

April May June July

Process

Research & Analysis

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April May June July

We have to look for good data,

and keep crap metrics in

perspective: course

completions, ok… prefer more

stories about job performance.

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25

50

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April May June July

Learn as much as you can about what hurts. A juicy challenge is one that adds value back into the organization if you can make the pain go away.

Key Partners

• Who are the key Partners for activities and resources? • 3rd Party Content? • Application Developers? • System Integrators? • Vendors? • IT? • Executive Sponsors?

Key Activities

• What key activities are needed for our value proposition?

• Our Delivery? • Our Customer Relationships?

• Our Business Outcomes?

Value Propositions

• What is our value to our customers?

Customer Relationship

• What type of relationship does each segment want?

Customer Segments

• What groups or people are we creating value for?

Key Resources

• What key resources are needed to support the model?

Delivery

• What delivery mechanisms will work for our customers?

Cost Structure

• Instructional Designers • Tools • Delivery • Systems • Partners • IT Investment

Business Outcome

• Quantitity • Quality • Time • Cost • Satisfaction • Value

Tool

Learning Canvas

Key Partners

• Who are the key Partners for activities and resources? • 3rd Party Content? • Application Developers? • System Integrators? • Vendors? • IT? • Executive Sponsors?

Key Activities

• What key activities are needed for our value proposition?

• Our Delivery? • Our Customer Relationships?

• Our Business Outcomes?

Value Propositions

• What is our value to our customers?

Customer Relationship

• What type of relationship does each segment want?

Customer Segments

• What groups or people are we creating value for?

Key Resources

• What key resources are needed to support the model?

Delivery

• What delivery mechanisms will work for our customers?

Cost Structure

• Instructional Designers • Tools • Delivery • Systems • Partners • IT Investment

Business Outcome

• Quantitity • Quality • Time • Cost • Satisfaction • Value

We use a learning canvas

to form ideas about what

might be better.

http://resources.saltbox.com/learning-model-canvas/

With the model on paper,

it can be talked about with

stakeholders… and

improved easily.

Process

Design Modeling

Frame Persona Effect Intent

What’s the

activity?

Who’s in the

audience?

How do we know it’s working?

What’s the

point on the horizon?

Design Modeling

@MakingBetter

“ –Carl Sagan, Contact

“Small moves.” …but there are so many

options and features… so

many things these tools

can do for us…

LET’S TALK ABOUT A NEXT GEN LMS THAT INTEGRATES SOCIAL LEARNING FEATURES INTO FORMAL LEARNING AND PERFORMANCE SUPPORT OFFERINGS — ALL MOBILE-FRIENDLY WITH RESPONSIVE WEB INTERFACES C A P A B L E O F P R O V I D I N G A CONSISTENT OFFLINE EXPERIENCE. COUPLED WITH A ROBUST ANALYTICS PACKAGE TO MAXIMIZE YOUR ROI.

“ –me, the guy on stage

“What do you need?”

To me, the “next gen” LMS

is one you roll your own.

What my clients need…• Analytics

• Competency Management

• Badges & Gamification

• Content Management

• Mobile-friendly and Accessible Content Delivery

• Powerful Search

These don’t need to be,

and maybe shouldn’t be,

all in the same product.

What my clients want…• Tailored Reporting

• Content Authoring

• Suggestions & Recommendations

• Smart Offline Capability

• Bundle Content (top-down) and Playlists (bottom-up)

• Web and Industry Standards

These are

usually the

features that are

Phase II work,

because doing

these things well

relies on the

NEEDS being

met by the MVP

Minimum Viable Product (MVP)

The absolute least you must

do to test the delivered value

and growth potential of an

idea, approach or solution.

Learn

Design

Measure An

alyz

e Ideas

Build

We build a MVP to test our assumptions about the approach. We DESIGN and BUILD with the evaluation strategy in-mind.

Start again.

Continue.

Make things better.

TO CREATE A CONTINUOUS IMPROVEMENT CULTURE YOU HAVE TO MODEL THE CHANGE YOU WANT TO SEE IN OTHERS.

Aaron E. Silvers @aaronesilvers !aaron@makingbetter.us !http://makingbetter.us/

Thank You!