BSS Data Assurance User Group Book Training
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The BSS Group undertakes a number of key tasks in support of the service development across SAS. Working closely with stakeholders and liaising with teams from LRIS it provides a business analysis, project management and support service to business units across SAS BSS Data Assurance User Group Book Training Business Support Services Group Business Support Services Group Knowledge Centre Team contacts Services P rojects Data Calendar Business Support Services
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Business Support Services Group. BSS Data Assurance User Group Book Training. Knowledge Centre Team contacts Services P rojects Data Calendar. - PowerPoint PPT Presentation
Transcript of BSS Data Assurance User Group Book Training
The BSS Group undertakes a number of key tasks in support of the service development across SAS. Working closely with stakeholders and liaising with teams from LRIS it provides a business analysis, project management and support service to business units across SAS
BSS Data Assurance User Group Book Training
Business Support Services GroupBusiness Support Services Group Knowledge Centre Team contacts Services Projects Data Calendar
Business Support Services
Knowledge Centre The BBS Group maintains a knowledge and capabilities facility which brings together process maps, customer journeys, supporting documentation, operational guides, reference manuals and a whole series of structured information to assist you in your work.The purpose of this resource is to improve the customer satisfaction and service received and feedback is welcome to [email protected]
Choose from the operational areas above left to investigate administrative areas or choose targeted resources on the right.If you’re not sure where to start choose ‘Overview’ above (top right) or if you are looking for a more specific resource go straight to one of the categories underneath the overview.
Business Support Services GroupBusiness Support Services GroupKnowledge CentreOperationsJourney MapsData MapsProcess ChartsReference MaterialsTraining ManualsOrganisation chartsOther Resources
Business Support Services
BSS Data Assurance User Group Book Training
ProjectsA whole series of projects are currently either in planning or implementation stage.These include Enquiries, Conferments, Data Quality improvements etc.
The ‘Projects Summary’ table above gives you status information and the references to the relevant document libraries
Business Support Services GroupBusiness Support Services GroupProjectsOverviewMonitoring Summary
Business Support Services
BSS Data Assurance User Group Book Training
Information Hub/Knowledge Centre/ Overview
Business Support Services GroupBusiness Support Services Group
Business Support Services
The Knowledge Centre is a key project that pulls together resources from a wide range of locations into a single coherent repository of knowledge about key administrative activities.
The ambition is for all the critical administrative activities that support the work of academic and admin staff, the services that our students and other customers receive will be documented here.
The BSS team are responsible for collating and maintaining this system and work in conjunction with teams across SAS to achieve this.
If you need help or guidance please contact the team. Documentation arising out the new projects, procedures, changes to these, etc should be logged with the team/projects office.The system is subject to constant revision and improvements and the SAS User Group has a key part in this.
Student JourneyStudent Journey
Find out
Apply
Enrol Online
Come to MMU
Study
Assessments
Graduate
Administration
Click on the relevant pointer to find resources about this domain
Data JourneyData Journey
Student
Id Id Id Id Id
Name Name Name Name Name
Address Address Address Address Address
Course Course Course Course
Unit Unit Unit Unit
Stage Code
Stage Code
Stage Code Stage Code
Marks Marks Marks
Progression Progression
HESA
Apply Enrol Study Complete Yr1
Yr End
Reports Reports Reports Reports Reports
Enrolment ResourcesEnrolment Resources
What training materials are available?
Tell me about the systems
Overview of Enrolments
Click on the relevant pointer to find resources about this domain
Who are the key contacts?
Show me the data model
What manuals are available?
End – Go Back to Home PageEnd – Go Back to Home Page
• Slide 1
The Knowledge Centre ProjectThe Knowledge Centre Project
• An approach and methodology
• Able to innovate and/or promote innovation
• Implement change by bringing together expertise from across SAS and beyond
• Introduce more rigour to documentation management, business analysis, project management, data processing
Map – Applicant to Enrolment
• Link to process map1, Guides incl Handbook, Training, contacts/organisation, learning zone (+blogs?)
• http://newtestmy.mmu.ac.uk/sites/bss/BSS%20Shared%20Docuements/Project%20Resources/BSSG%20Projects%20Monitoring.doc
Maps
• Applicant to enrolment (link)• MMUI• Progression• Course from idea to Public
Maps
• Applicant to enrolment (link)• MMUI• Progression• Course from idea to Public
http://newtestmy.mmu.ac.uk/sites/bss/BSS%20Shared%20Docuements/Business%20Process%20Improvement.pdf
http://www.itframeworks.org/wiki/Knowledge_Manager
http://www.itilnews.com/Knowledge_Management_The_ITIL_Quality_Management_Aspect.html
http://www.equella.com/home.php
http://www.microsoft.com/surface/en/us/whatissurface.aspx
Uniview – report on say enrolments or SRS (Access for now)
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