The BSS Group undertakes a number of key tasks in support of the service development across SAS. Working closely with stakeholders and liaising with teams from LRIS it provides a business analysis, project management and support service to business units across SAS

BSS Data Assurance User Group Book Training

Business Support Services GroupBusiness Support Services Group Knowledge Centre Team contacts Services Projects Data Calendar

Business Support Services

Knowledge Centre The BBS Group maintains a knowledge and capabilities facility which brings together process maps, customer journeys, supporting documentation, operational guides, reference manuals and a whole series of structured information to assist you in your work.The purpose of this resource is to improve the customer satisfaction and service received and feedback is welcome to BSS-Support@mmu.ac.uk

Choose from the operational areas above left to investigate administrative areas or choose targeted resources on the right.If you’re not sure where to start choose ‘Overview’ above (top right) or if you are looking for a more specific resource go straight to one of the categories underneath the overview.

Business Support Services GroupBusiness Support Services GroupKnowledge CentreOperationsJourney MapsData MapsProcess ChartsReference MaterialsTraining ManualsOrganisation chartsOther Resources

Business Support Services

BSS Data Assurance User Group Book Training

ProjectsA whole series of projects are currently either in planning or implementation stage.These include Enquiries, Conferments, Data Quality improvements etc.

The ‘Projects Summary’ table above gives you status information and the references to the relevant document libraries

Business Support Services GroupBusiness Support Services GroupProjectsOverviewMonitoring Summary

Business Support Services

BSS Data Assurance User Group Book Training

Information Hub/Knowledge Centre/ Overview

Business Support Services GroupBusiness Support Services Group

Business Support Services

The Knowledge Centre is a key project that pulls together resources from a wide range of locations into a single coherent repository of knowledge about key administrative activities.

The ambition is for all the critical administrative activities that support the work of academic and admin staff, the services that our students and other customers receive will be documented here.

The BSS team are responsible for collating and maintaining this system and work in conjunction with teams across SAS to achieve this.

If you need help or guidance please contact the team. Documentation arising out the new projects, procedures, changes to these, etc should be logged with the team/projects office.The system is subject to constant revision and improvements and the SAS User Group has a key part in this.

Student JourneyStudent Journey

Find out

Apply

Enrol Online

Come to MMU

Study

Assessments

Graduate

Administration

Click on the relevant pointer to find resources about this domain

Data JourneyData Journey

Student

Id Id Id Id Id

Name Name Name Name Name

Address Address Address Address Address

Course Course Course Course

Unit Unit Unit Unit

Stage Code

Stage Code

Stage Code Stage Code

Marks Marks Marks

Progression Progression

HESA

Apply Enrol Study Complete Yr1

Yr End

Reports Reports Reports Reports Reports

Enrolment ResourcesEnrolment Resources

What training materials are available?

Tell me about the systems

Overview of Enrolments

Click on the relevant pointer to find resources about this domain

Who are the key contacts?

Show me the data model

What manuals are available?

End – Go Back to Home PageEnd – Go Back to Home Page

• Slide 1

The Knowledge Centre ProjectThe Knowledge Centre Project

• An approach and methodology

• Able to innovate and/or promote innovation

• Implement change by bringing together expertise from across SAS and beyond

• Introduce more rigour to documentation management, business analysis, project management, data processing

Map – Applicant to Enrolment

• Link to process map1, Guides incl Handbook, Training, contacts/organisation, learning zone (+blogs?)

• http://newtestmy.mmu.ac.uk/sites/bss/BSS%20Shared%20Docuements/Project%20Resources/BSSG%20Projects%20Monitoring.doc

Maps

• Applicant to enrolment (link)• MMUI• Progression• Course from idea to Public

Maps

• Applicant to enrolment (link)• MMUI• Progression• Course from idea to Public

http://newtestmy.mmu.ac.uk/sites/bss/BSS%20Shared%20Docuements/Business%20Process%20Improvement.pdf

http://www.itframeworks.org/wiki/Knowledge_Manager

http://www.itilnews.com/Knowledge_Management_The_ITIL_Quality_Management_Aspect.html

http://www.equella.com/home.php

http://www.microsoft.com/surface/en/us/whatissurface.aspx

Uniview – report on say enrolments or SRS (Access for now)