Biscom corp presentation 4 2012

www.biscom.com

http://www.biscom.com/?src=slideshare.corppres

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About Biscom Founded 1986, privately held, profitable Pioneered fax server, computer fax, and cloud fax Innovation and Customer Service market leader Focus on Enterprises: mission-critical, production

document management and secure file transfer SSAE 16 Type 2 Certified (SAS70) Supports customers with outstanding direct sales, support

and applications engineering teams Known for pre- to post-sales support and customer service, custom solutions 24/7/365 support available

www.biscom.com



Leader in Secure Enterprise Document Delivery Innovation - 26 years experience and 6 computer fax patents,

Biscom leads the market with robust, easy to use, and interoperable software solutions.

Product Choice Fax - Industry Analyst Peter Davidson: “Biscom is the only vendor in the world offering a true

enterprise-wide fax server and hosted cloud fax service, making it the market's most flexible offering.” Seamless interface between on-premise and hosted cloud offerings.

Secure File Transfer - Biscom Delivery Server (BDS) products are securely encrypted and easy to use for immediate end-user adoption.

Reliability - >5,000 enterprise customers rely on Biscom products for secure delivery of mission-critical documents.

Premium Support – Direct, USA-based sales, customer & technical support, and software applications engineering.www.biscom.com



Direct Business Model

Sales and Account ManagementCustomer Service Technical Support

Applications Engineering


Biscom Product LinesDocument delivery, workflow, and secure file transfer

FAXCOM® Server – Enterprise premise fax server

FAXCOM® Anywhere - Hosted fax cloud service Office version – No software, secure email to fax connection with

consolidated billing Enterprise version – Suite for Windows software with same features and

capabilities as premise fax servers Hybrid -- Fax server and Hosted cloud model with identical interface

Biscom Delivery Server - Secure file transfer

Digital HD-IP Fax – Next generation high resolution, color, faster document transmission via IP-only network (no phone lines)

File Conversion - File conversion and image viewingwww.biscom.com



Hosted Enterprise Fax ServiceBiscom FAXCOM® Anywhere

• Mission-critical hosted fax solutions over the Internet cloud

• No hardware, maintenance, supplies, or fixed line telephone costs

• Low cost of entry with scalable growth

• Cost effective: Office and Enterprise Editions

– Performance and functionality not offered anywhere else

• Identical hosted cloud and server user- and admin-interface

– Ease of use and transition to cloud without re-training

– Seamless, automatic business continuity and peak overflowwww.biscom.com



Tier 1 Data Center Cloud Fax Applications• Reliable, Redundant, Secure Infrastructure: Independent Power Sources, 24x7 Site Security

• Multiple Levels of Physical Security: Allowable access lists, 24x7 Security Guards, CCTV on exterior and interior of building, Biometric Scanners controlled access for all doors

• Comprehensive Suppression Systems: Heat and Smoke Sensors, Dry Pipe Sprinkler Suppression System, Gas Fire Suppression

• Multiple Connections Between Servers

• Redundant PRI Lines

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Key Differences between Biscom and other fax solutions

Tight Active Directory integration and Group Policies No synchronization required or separate user database

Administration via unified management console Easy APIs Identical user and administrative interfaces for premise fax server and

hosted cloud business models Hybrid premise fax server and hosted solution model for automatic failover,

redundancy, business continuity and DR Direct customer sales, technical support, and applications engineering

model Exclusive HD-IP “fax” on proprietary Biscom switch

www.biscom.com



“There are many fax service providers, but none offers Biscom’s breadth of functionality and rock-solid reliability. Coupled with its world-class customer service, the Biscom solution is the market’s most flexible offering.”

Davidson Consulting

Biscom product leadership, reliability, and customer support

www.biscom.com



About Biscom - Customers 5000+ customers, some managing “millions” of pages daily

Biscom has a proven track record earned over 25 years of servicing enterprise customers for their most critical document requirements.

Industry Focus: Healthcare, Financial, Government, & Education

www.biscom.com



CustomersThe World's Leading Enterprise Companies Rely on Biscom

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Technology Partners: some of the world's leading technology providers

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Biscom in HealthcareIndustry leader for Health IT Integrations

GE Healthcare: Centricity EMR (Electronic Medical Record) Fax prescriptions and other documents Track fax activity into the electronic patient record

Siemens Medical Solutions: Syngo Radiology - Fax radiology and lab. results

McKesson Automation: MedDirect - Intra-hospital prescription fulfillment

Kryptiq: Workflow solution for EMR

Misys Healthcare Systems: Lab. results, Computerized Patient Records (CPR)

Epic: Hospital and practice EMR system

Meditech: Hospital EMR system

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Hybrid Fax SolutionPremise Servers

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FAXCOM Suite for Windows

Active Directory

Web, Outlook and Desktop Client

Advanced Fax Routing

Group Policy & FAXCOM Policy

Unified MMC for Management

APIs, SDK & DocFlow

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API’s Fax enable 3rd party applications FAXCOM integration tools and API’s include:

Web Services FAXCOM COM API FAXCOM .Net API SMTP FAXCOM Envelope Specification DocFlow

17Company Confidential

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Advanced Fax RoutingRules based routing engine with conditions/actions

Gather known fax details immediately: Date & time received, caller-ID, TSID

Extract additional data from the fax image: OCR processing, Barcode recognition

Perform a lookup in a network resource: LDAP directory service, ODBC database

Format the delivery: Split multi-page fax into multiple deliveries Deliver fax image as TIFF, PDF, TXT, etc. Deliver the fax details as CSV, XML Rename file to include extracted data, date &

time Complete the delivery: Email, network

locations, printers, database, applicationswww.biscom.com



FAXCOM Advanced Fax Routing

ID: 304059

704

1. Gather the fax details 2. Extract additional data

3. Perform a lookup 4. Format the delivery

5. Complete the delivery

Document

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Job Tracking & Reporting Tool

Monitors incoming and outgoing faxes

Alerting on events

Records stored in SQL database

Web-based report generator Ability to create 20 different fax reports

Standard, custom & shared reports

Export to Excel

Schedule reports to be emailed daily, weekly, monthly, or on the fly

www.biscom.com



FAXCOM Client 2012 Workflow Capabilities

Auto delivery Robotic actions Timers

Broadcast Management Summary Status Modify all or single fax Resend all or single fax

Enhanced Shared Mailbox Manager View of Mailboxes Searching

Archiving Auto Archive User Archive Search

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Workflow Enterprise Overview

Streamlines the processing of faxes by defining roles and workflows

Searchable database Customizable indexed fields

Key Features: Forward to email & fax Annotate Images Robotic actions Drop down lists from tables Split pages in multi-page faxes & staple:

two or more faxes can be joined together Alerting and alarming

Document Image Dialogs

Image List View

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FAXCOM for SharePoint

Intelligently Routes Incoming Faxes to Document Libraries Full text searches Auto-Populates Columns

Send faxes from SharePoint Maintains a history

IT or Site Collection/Site administrators grant permissions

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OnBase Integration for Biscom FAXCOM

Key Features

Automatically indexes and archives fax documents directly into OnBase

Imported fax documents are available for OnBase client access as well as automating business workflows

Fax metadata can be used to automatically route the fax documents to specific business users

FAXCOM Suite Mailbox Server

runningOnbase 11.0

Fax Connector Service

FAXCOM Fax Server OnBase 11.0Application Server

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Virtual Fax Server Solution

Virtualize your entire fax infrastructure Leverage existing infrastructure No forklift upgrade Rapid deployment

FoIP T.38 & SIP Trunks

Virtualization technology Snap Shots High Availability options Reduced power

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Fax over IP on VoIP Networks

Route faxes over IP network FoIP (T.38) VoIP systems & Media gateways SIP and H.323 G.711 & SIP Trunking

What are the benefits of T.38? Leverage existing VoIP Network Eliminate hardware/maintenance Virtual Fax Servers Consolidate telecom resource

management DR & redundancy

www.biscom.com


Biscom Delivery ServerSimple. Secure. Smart.

www.biscom.com



What to Keep in Mind Why do you need to transfer files securely?

Compliance or other regulations Confidential information Tracking and auditing

What kind of files are you transferring? Confidential medical records, lab reports, radiology images, Scanned images, video, audio, other multimedia Large data sets, databases

To whom are you transferring files? Internal recipients External recipients Clearance level

How often? Regularly Intermittent/ad hoc In batches www.biscom.com



Healthcare Customers using Biscom Delivery Server

www.biscom.com



How Files Are Transferred Today FTP

Not secure Poor tracking and reporting Not an end user tool (IT use only usually) Potential for network failures and data loss

E-mail attachments Not secure File size limitations Contributes to poor mail server performance

Shareware/Freeware De-centralized, unmanaged (rogue) applications May not meet security requirements

Couriers carrying CDs/USB drives/hard drives Potential for loss Minimal tracking/not real time Costly and time consuming

www.biscom.com



What is Biscom Delivery Server?

Simple to use Secured and encrypted Full logging and reporting Rapidly deployed Integrated with:

SharePoint Outlook Web Anti-virus Mobile

SFT software that enables users to transfer large files in a secure, and auditable manner.

www.biscom.com



Product Features Secure

SSL for data in transit AES 256-bit encryption for data at rest FIPS 140-2 certification in process with

SAIC

Easy to use As simple as Web mail Minimal training required Integrated with existing work processes

(e.g. Outlook) Quick to deploy to users

Fast, reliable, scalable Checkpoint restart capability Dynamically adjusting bandwidth usage Configurable for High Availability Can upload files over 150GB File fingerprinting

Robust and extensible Three tier architecture Web services-based AutoPost AutoFetch

Integrates with existing applications Outlook add-in iPad mobile application Active Directory + LDAP Global address list Anti-virus E-commerce/PayPal VMware

Easy to manage “Fire and forget” Self-service, doesn’t need a

team to manage

www.biscom.com



Benefits of SFT/MFT What “Best in class” organizations are doing

Peace of mind Guaranteed security – both in transit and at rest Recall messages more easily than e-mail Prevents and mitigates data breaches Satisfaction of knowing your information was successfully received Ease of use leads to fast adoption

It’s no longer optional Increase compliance with corporate policies Government compliance requirements Necessity of central management, oversight, visibility

Increased productivity End users are self-sufficient IT freed up to handle more pressing projects Fast return on investment

www.biscom.com



Three Steps to Deliver Files Securely

1. Your senders collect documents and files, and create a package in BDS2. Your sender addresses the package and a notification e-mail goes out to your

recipients3. Recipients click the embedded link, authenticate, and download their files

Your company – Internal Senders

Web

External Recipient

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Outlook Add-in Uses existing compose message form Can view file upload status

Secure message

Drag and drop files

BDS Options

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How it Works

Avoiding Large E-mail Attachments in Exchange1. Enterprise has established size limits and policies for e-mail attachments

2. Policies based on attachment size, file type, or keyword for secure send

3. Direct Outlook integration, no Exchange connectors or gateways required

4. Re-routing attachments is transparent/seamless to the end user

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Biscom’s Web Interface

Select from global address book

Enter secure and notification messages

Upload files

Enter delivery options

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Users are Assigned Roles

Senders can create secure deliveries

Recipients can receive and reply to secure deliveries

Reporters view transactions and audit information

Administrators control system configuration and user management

Compliance access to all files and deliveries, additional compliance reports

www.biscom.com



Recipients Receive an E-mail Notification Containing an Embedded Link

Automatic embedded link

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View the Secure Message and Download Files

Delivery meta-data

Files to download

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Administrator Can Track & Audit Files SentCompliance Officer enterprise audit and reporting

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Deployment

Public-facing, no data stored

Business logic, no data stored

Data layer

Multiple deployment options:• Server-based (Windows or

Linux)• VMware Appliance• Cloud

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Customization Example

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SharePoint Integration

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World Class Technical Support

Experienced staff average over 8 years Enterprise customers with mission critical

applications Remote Support Backed by developers in house Product experts

Customer training VMware Certified Professional Environment experts

Onsite installation and admin training

www.biscom.com



“There are many fax service providers, but none offers Biscom’s breadth of functionality and rock-solid reliability. Coupled with its world-class customer service, the Biscom solution is the market’s most flexible offering.”

- Davidson Consulting

Customer Support

www.biscom.com


Biscom corp presentation 4 2012

Technology

Transcript of Biscom corp presentation 4 2012