1

Introduction .................................................................................................................................................................. 2

Scott’s Message .......................................................................................................................................................... 3

Star 1............................................................................................................................................................................. 4 Achievement 1 - Salaried Associate Appraisals - Mandatory ................................................................................... 5 Achievement 2 - Platinum Service Nomination ........................................................................................................ 6 Star 1 Achievement 2 Form – Platinum Service Nomination Form .................................................................... 7

Star 2 ............................................................................................................................................................................ 8 Achievement 1 - ServSafe Verification ..................................................................................................................... 9 Achievement 2 - Compass in the Community ........................................................................................................ 10 Star 2 Achievement 2 Form - Compass in the Community .................................................................................11

Star 3 .......................................................................................................................................................................... 12 Achievement 1 - Sharing Best Practices ................................................................................................................ 13 Star 3 Achievement 1 Form - Sharing Best Practices ........................................................................................ 14 Star 3 - Diversity & Inclusion .................................................................................................................................. 15 Star 3 Form – Diversity & Inclusion ................................................................................................................... 16 Achievement 3 - ABC (Above & Beyond the Call of duty) Hourly and Salaried Nominations ................................ 17 ABC Hourly Associate Nomination Form ........................................................................................................... 18 ABC Salaried Associate Nomination Form ........................................................................................................ 19 Regional Account of the Year Entry Form .......................................................................................................... 20 Achievement 4 - Eyes on the Prize ........................................................................................................................ 21

Awards ........................................................................................................................................................................ 22 Compass in the Community North America Awards ......................................................................................... 23-24 Five Jewel Award ..............................................................................................................................................25-26

Program Support ....................................................................................................................................................... 27

Website Support ........................................................................................................................................................ 28

Be-A-Star 2014 - Official Rules ............................................................................................................................29-30

Star Due Date Calendar............................................................................................................................................. 31

MAP Document .......................................................................................................................................................... 32

Star Tracking Posters...........................................................................................................................................33-35

Table of ContentsBe-A-StAr 2015

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Welcome to the 2015 Be-A-Star Program: Spotlight On Us

Compass Group has succeeded for 20 years by keeping the focus on our customers and giving them our very best, every day. When a milestone year rolls around, it calls for a celebration of our company and our people. This year’s Be-A-Star theme, Spotlight On Us, centers on the inclusive word “Us.” It says that every associate is essential to our company’s growth and prosperity. We can all share the spotlight, and enjoy the rewards of the team approach that has helped us lead the industry for two decades.

The Be-A-Star program gives you goals that will help you be successful, while offering you the opportunity to be recognized for being the best. Star Achievements are tasks aligned with your division’s MAP objectives and other goals. The program consists of 3 Star periods, aligned with the first three quarters of the fiscal calendar. In the fourth quarter, results are tallied, and national winners are determined. Challenge yourself and your team to exceed expectations, and you may be among the winners!

You can access your program instructions, find support, upload submissions and claim Stars right here on the Be-A-Star website. We’ve done our best to make it simple and to give you links to everything you’ll need. Please help us keep it ‘green’ by completing and submitting all reports and forms electronically.

How to get started:• ReadtheIntroductionandStars1,2and3;prepareaplanforcompletingalltherequirementsontime.• IntroducetheProgramtoyourteam: 1. Read your leader’s message aloud. 2. Play the Program Kick-Off Video. 3. Share the support document “Mapping Our Way Forward” with your team - an overview of Compass Group’s

Management & Performance Framework. 4. Order Be-A-Star merchandise to build enthusiasm, or to keep on hand for individual recognition at a team meeting or

event. 5. Print and hang each Star poster to track the progress of each Star period.

Introduction Resource Links:• Leader’sMessagepage• ProgramKick-OffVideo• Mapping Our Way Forward support document• ProgramSupport

IntroductionBe-A-StAr 2015

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Scott’s MessageBe-A-StAr 2015

Dear Flik Team,

Every year Be-A-star rolls out and we ask much of you to complete the program. This year’s program asks the most important things. We ask that you get involved. All teams need input from all participants, and one way to do that is to nominate, nominate, nominate! Along with the nominations we are looking to always grow, and we do that by investing in our people. Star one’s focus is on our people, star two is on safety and our communities and star 3 is best practices and diversity. I look forward to reading all the entries and choosing a bestpracticetoimplementacrossallofourbusinesslines.Here’saquickpreview:

Star 1• Completingallassociateappraisalsandpersonaldevelopmentplans–Peopledevelopmentisatthecore

of delivering on our promise to guests and clients. Personal Development Plans for our associates are essential;andthesingularfocusforStar1.Wemustfirstinvestinourpeople!

• (Optional)Nominate!!Youcannominateoutstandinghourly associate or salaried manager or a unit that deserves a Platinum Service Nomination.

Star 2• FoodSafetyisalwaysaconcern,andmakingsurewearetrainedmakesallofusfeelmoresecure.This

star asks that you keep us up to date on your ServSafe trainings and certifications. • ParticipateinCompassintheCommunityinitiative.Helpusrecognizeunitsthataremakingapositive

contribution and impact on their communities.• (Optional)Nominate!!Youcannominateoutstandinghourly associate or salaried manager or a unit that

works together well.

Star 31. Share your most out of the box best practice!2. Get involved in the Diversity & Inclusion initiative, tell us how you embody diversity and inclusion within

your unit or team. 3. (Optional) Nominate!! You can nominate outstanding hourly associate or salaried manager or a unit that

works together well.

This is your opportunity to get involved. What can you do? Talk with you manager to see where you can help out. Can you think of a great diversity and inclusion idea? Do you have an idea for Flik in the Community? Everyone can nominate an associate or manager (you do not need a manager’s approval to nominate yourself or someone else). Nominate each other! Nominate yourself, toot your own horn!

Have a great year!

Leader’s Message Resource Links:Printable PDF of leader’s message

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Star 1 Due Date: February 20, 2015

You have up to one mandatory achievement options to choose for Star 1 –

You must complete your salaried associates performance appraisals and personal development plan activity to receive credit for Star 1.

Star 1Due DaTe: February 20, 2015

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Star 1 Due Date: February 20, 2015

Salaried Associate Appraisals - Mandatory

Associate Appraisals and PDPs are at the core of delivering on our promise to guests and clients. Personal DevelopmentPlansforourassociatesareessential;andthesingularfocusforStar1.Wemustfirstinvestinourpeople!

How to get credit:1. Conduct yearly appraisals for all Salaried Associates2. Complete the online appraisal form and PDP

Note: the FLIK Star 1 Due Date is February 20, 2015. This differs from the due date published on the Be-A-starwebsite. Your submission will be on time if all materials are uploaded by February 20, 2015.

Star Resource Links:• Linktoonlineappraisalwebsitewww.compassmycareer.com• Linktoappraisalsitetrainingandsupportwww.compassmycareertraining.com

Star 1 - achievement 1Due DaTe: February 20, 2015

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Star 1 - achievement 2Due DaTe: February 20, 2015

Star 1 Due Date: February 20, 2015

Platinum Service Nomination

PlatinumServiceisFLIK’suniquecustomerserviceplatform.AllassociatesareexpectedtoprovidePlatinumServicewhen interacting with customers, clients and associates. This award is designed to recognize those associates whoconsistently utilize Platinum Service, and exemplify the standard each and every day.

How to get credit:Nominate one associate from your business who consistently displays Platinum Service.Describe a scenario when this associate displayed Platinum Service to a customer, client or associate.Please be specific.

Award: Each Platinum Associate will receive a certificate.

Judging criteria:PlatinumAssociateswillbeselectedbyFLIK’sExecutiveTeam.Decisionsarebasedonspecificexamplesofservicethat exemplify Platinum Service standards.

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Star 1 Achievement 2 Form – Platinum Service Nomination Form

I nominate (enter name and title here) for going above and beyond. **Please ensure the correct spelling of the associate’s name in the space above.

Your Name:

Your Email:

Your Phone:

Your Title:

Your Unit

Name:

Today’s Date:

Nominee’s Manager:

Manager’s

Email:

Nominee’s

Unit Number:

Nominee’s

Unit Name:

Unit Mailing

Address:

RVP’s Name:

DM’s Name:

DM’s Mailing

Address:

Save completed form and upload with a picture of your nominee to the Star Claims page of the Be-A-Star website.

Check the Platinum Service standards below that your nominee has exemplified.

We are ladies and gentlemen serving ladies and gentlemen See the Problem, Seize the Problem

Personalization in Service 20 Second Rule

Warm Greeting, Attentive Service, Fond Farewell Honor the “No Exceptions” rule

Focus on Anticipating Service Needs

Safety First Implements the Great Elements of Customer Service Each and Every Day

In the space below state why you are recognizing this person. Include a specific instance where the nominee showed Platinum Service Standards. Include measurable results, client/customer comments, and concrete examples about the contributions they made towards making us altogether great.

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Star 2 Due Date: April 3, 2015

You have up to two achievement options to choose for Star 2 –

You must complete two of the activities to receive credit for Star 2.

Click on each achievement to see a full description and instructions.

Star Achievement Links:• ServsafeVerification• CompassintheCommunity

Star 2Due DaTe: aprIl 3, 2015

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Star 2 Due Date: April 3, 2015

ServSafe Verification

ServSafe Manager Food Safety Training is the food safety and sanitation program offered in partnership with the Educational Foundation of the National Restaurant Association (NRA). All salaried associates and lead hourly associates in culinary units and at least one manager in operations where we do not directly manage food are required to have a ServSafe Certification. ServSafe Certification for Managers is required by Compass Group Quality Assurance standards every 3 years.

How to get credit:1. Scan and upload a picture of your certificate to the Star Claims page of the Be-A-Star website. 2. Please click the link here to complete form. Please indicate the date of which your ServSafe certificate expires and/or if

it is set to expire within 4 weeks, please indicate the date in which you will be taking the recertification course. 3. There is no form for this star. Once the certificate is uploaded and the link below is completed you will receive credit.

Star Resource Links:Clicklinkheretocompleteform.https://www.surveymonkey.com/s/ServSafeFLIK

Star 2 - achievement 1Due DaTe: aprIl 3, 2015

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Star 2 Due Date: April 3, 2015

Compass in the Community

Compass Group recognizes its responsibility to make a positive contribution and impact in our communities through outreach initiatives. This can easily be achieved by leading, participating, or supporting a community outreach project that alsocontributestomeetingMAP1,2or3goalsandobjectives:

• Partnerwithyourclient(s)andcustomerstoleadanoutreachproject.• Assistwithprogramsyourclientandcustomersarealreadyhostingviain-kind,financial,orvolunteersupport.• CollaboratewithareaCompassGroupaccountsinfacilitatingacommunityactionevent.• Individuallyleadactivitiestomeetasocietalneed.• Recognizeandaidwithassociate-initiatedcommunityoutreach.

*If you need help getting started, refer to the Compass in the Community “Ideas and Suggestions” resource document.

How to get credit:Complete and save the Compass in the Community Form and upload it to the Star Claims page of the Be-A-Star website at beastar.compass-usa.com by the Star 2 due date, April 3, 2015.

The Purpose of Completing a Compass in the Community Star Achievement is… It demonstrates Compass Group’s value of Responsibility in making positive contributions to the health and well-being of associates, customers, and the communities in which we work and live. These activities can potentially strengthen associate, client, and customer relationships which in turn will result in higher retention levels with all groups. Other positive outcomes include unit organic business growth, opportunities for additional sales with other Compass Group companies, and access to greater supply savings.

Note: Consider participating in the optional Compass in the Community North America Awards. Refer to the “Awards” section and click on the optional ‘Compass in the Community Awards’ link to review the additional guidelines.

CITC Resource Links:• CTICStarAchievementform• CITCIdeasandSuggestionsPDF

Star 2 - achievement 2Due DaTe: aprIl 3, 2015

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Star 2 Achievement 2 Form - Compass in the Community

Save completed form and upload to Star Claims page of the Be-A-Star website: beastar.compass-usa.com. NOTE: See the Awards section to submit an entry for the CITC North America Awards.

What organization(s) and/or community activity did your outreach initiative support (example: American Cancer Society, Diabetes Walk, etc.)? Who or what are the benefactors (students, homeless shelter, hurricane survivors, etc.)?

In what ways was support provided with this project(s) (financial, in-kind, or volunteering)?

Was there collaborate with other Compass Group accounts, client(s), customers, vendors, or any non-Compass groups? If yes, which ones?

Please provide measurements for the following, where applicable:

Total number of associates in Unit, Department and/or Be-A-Star Team

Total number of associates involved in each outreach activity

Number of non-associates participating in each activity on behalf of Compass Group (family, friends, etc.)

Total number of man-hours/time donated by Compass Group associates to activity

Total financial contribution by Compass Group associates or account

Unit, Department and/or Be-A-Star

Team Name Manager or Site

Contact Name Manager or Site Contact Phone Manager or Site Contact

Email Address

Sector & Region District Manager Manager or Contact Mailing Address

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Star 3 Due DaTe: June 19, 2015

Star 3 Due Date: June 19, 2015

You have up to three achievement options to choose for Star 3 –

Two business goals and one associate recognition nomination.

You must complete two of the activities to receive credit for Star 3.

Click on each achievement to see a full description and instructions.

Star Achievement Links:• SharingBestPractices• DiversityandInclusion• AssociateRecognition,RegionalRecognition

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Star 3 - achievement 1Due DaTe: June 19, 2015

Star 3 Due Date: June 19, 2015

Sharing Best Practices

Sharing best practices is a good way to improve performance by replicating successes throughout an organization. Other benefitsinclude:

• raisingtheoverallqualityofservice;• avoidingduplicationofeffortor“reinventingthewheel”;• minimizingthetimetoredoworkbecauseofpoorquality;and• costsavingsthroughincreasedproductivityandefficiency.

Sharing internal best practices (BPs) can be an important adjunct to other improvement approaches, many of which focus on identifying and solving problems. Initiatives that promote internal BPs focus on what people are doing right, raise morale and make achieving excellence possible. These types of bottom-up approaches also encourage more learning within the organization, such as setting standards. Much more can be accomplished if an organization develops systematic processes to identify and share the practices that work best for them.

Thereisnouniversallyaccepteddefinitionofabestpractice.Ataminimum,abestpracticemust:

1.demonstrateevidenceofsuccess;2.affectsomethingimportant(e.g.,contributetotheorganization’smissionorprogramgoals,orbottomline);and3. have the potential to be replicated or adapted to other settings.

How to get credit:Complete the Star 3 Achievement 1 submission form

Award:The winning best practice will be implemented in accounts that it works in best. The creator of the best practice wil be given credit and allowed to teach other units how to replicate its success.

Star Resource Links:Sharing Best Practices submission form

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Star 3 Achievement 1 Form - Sharing Best Practices

(This document will be ‘locked’ in the online program, and users will only be able to make entries in the gray form fields)

Save completed form and upload to Star Claims page of the Be-A-Star website: beastar.compass-usa.com.

Please  share  a  brief  description  of  your  best  practice.    You  can  use  additional  pages  uploaded  to  the  BAS  site  to  incorporate  any  additional  information.    Please  be  sure  your  write  up  includes  demonstration  of  success,  how  it  affected  something  important  (goals,  sales,  etc.)  and  the  potential  to  be  replicated  or  adapted  to  other  settings  and  tell  us  how  you  think  this  can  be  done.  

Operation Number Operation Name Manager Name Operation Phone Email Address

Region District Manager Operation Mailing Address

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Star 3 - achievement 2Due DaTe: June 19, 2015

Star 3 Due Date: June 19, 2015

Diversity & Inclusion

Diversity & Inclusion is important to us because of you, our great people. All together we win. The unique backgrounds, talents, skills and abilities our associates bring to our clients and customers make us the leader in foodservice and support services management. That’s why we want to hear from you, our valued associates, about how you embody diversity & inclusion within your unit or team.

How to Get Credit:Simply complete the Diversity & Inclusion form and upload it to the Star Claims page on the Be-A-Star website.

Activity: Diversity & Inclusion Training ProgramsComplete the checklist on the form listing the types of diversity & inclusion training programs your associates have attended, and complete the short description.

Star Resource Links:•Star3Form–Diversity&Inclusion•DiversitypageonAltogetherGreat.com-http://www.altogethergreat.com/Pages/DiversityAndInclusion.aspx •DiversityPageonMyCompass-https://mycompass.compass-usa.com/hr/Pages/Diversity%20and%20Inclusion/Diversity%20and%20Inclusion.aspx

•Diversity&InclusionTrainingPageonMyCompass-https://mycompass.compass-usa.com/hr/Pages/Diversity%20and%20Inclusion/Diversity%20and%20Inclusion%20Training.aspx

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Star 3 Form – Diversity & Inclusion

Save completed form and upload to the Star Claims page: beastar.compass-usa.com. Diversity & Inclusion Training Programs Note how many associates have completed the following Compass Group Diversity & Inclusion training classes:

Name of Training Class Number of Associates Diversity CHAT

Appreciating Differences™

Managing Inclusion™

Training during New Hire Orientation/New Manager Orientation

PASSPORT/Port of Call 5

Training during Compass College

Other training - enter course name:

In the space below, describe what your unit/team members have learned from each of these training classes, and provide examples of how your unit or team embraces diversity & inclusion throughout the year. NOTE: If you select “Diversity CHAT” from the list above, please provide your attendance sheet to confirm the session. All other information will be verified using your Operation/Cost Center number(s).

Check here if your unit/team would like to ‘go above and beyond’ by applying for this year’s Five Jewel Award for Best Practices in Diversity & Inclusion.

Unit, Department and/or Be-A-Star

Team Name

Operation or Cost Center Number(s)

Manager or Site Contact Name Manager or Site

Contact Phone Manager or Site Contact Email

Address

Sector & Region District Manager Contact Mailing Address

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Star 3 - achievement 3Due DaTe: June 19, 2015

Star 3 Due Date: June 19, 2015

ABC (Above & Beyond the Call of duty) Hourly and Salaried Nominations

One of the most important ways we put our employees first is to recognize them for their hard work, helping guests, assisting their teams, growing our business and going above and beyond the call of duty on a daily basis. Nominate an associate that has truly met the challenge and deserves to be recognized.

How to get credit:• Nominateanassociatethatgoesaboveandbeyondthecallofduty.Example:didtheassociatedevelopaprogramto

reduce costs, improve customer service or boost sales?• Completeanominationform.YoucanchoosefromHourlyAssociate,ManagerorRegionalAccountNominations.Only

one is mandatory for the year – but it should only be completed in Star 3. • Associatecontributionmusthavesupportingevidenceordocumentation.Didtheyreceiveaclient(verbalorwritten)compliment?Letterfromclientsorstudents?

• Atleastonehighresolutionphotooftheassociatesuitableforprintpublicationisrequiredifchosenaswinner.

Judging Criteria:• Allassociatesareeligible:hourlyandsalariedfromcashierstoculinarytomanagement.• Provideconcreteexamplesaboutthecontributiontheyhavemadetowardthebusiness,theBe-A-Starprogramor

Diversity and Inclusion based on their job responsibilities.

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ABC Hourly Associate Nomination Form

Save completed form and upload along with a picture of your nominated associate to the Star Claims page of the Be-A-Star website: beastar.compass-usa.com

I nominate

for the Above & Beyond the Call of duty Hourly Associate of the Year. Describe why you are nominating this associate; include testimonials, customer comment cards, photographs, etc., to support the nomination. A committee will select the individual that has made the greatest contribution to the account’s/region’s success.

Operation Number Operation Name Manager Name Operation Phone Email Address

Region District Manager Operation Mailing Address

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ABC Salaried Associate Nomination Form

Save completed form and upload along with a picture of your nominated associate to the Star Claims page of the Be-A-Star website: beastar.compass-usa.com

I nominate

for the Above & Beyond the Call of duty Salaried Associate of the Year. Describe why you are nominating this associate; include testimonials, customer comment cards, photographs, etc., to support the nomination. A committee will select the individual that has made the greatest contribution to the account’s/region’s success.

Operation Number Operation Name Manager Name Operation Phone Email Address

Region District Manager Operation Mailing Address

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Regional Account of the Year Entry Form

Save completed form and upload, along with supporting documentation, to the Star Claims page of the Be-A-Star website: beastar.compass-usa.com

This form is for consideration for REGIONAL ACCOUNT OF THE YEAR. List the Star Achievements that your team successfully completed, and promote your accomplishments by including client testimonials, customer comment cards, District Manager recommendations, photographs, etc., to support your nomination. A committee will select the account that has demonstrated the highest level of operational excellence, including successful completion of 3 Stars in the 2015 Be-A-Star Program and achieving PBO.

Operation Number Operation Name Manager Name Operation Phone Email Address

Region District Manager Operation Mailing Address

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Star 3 - achievement 4Due DaTe: June 19, 2015

Star 3 Due Date: June 19, 2015

Eyes on the Prize

Congratulations – you’ve completed the program. Now the focus will be on you. Go to the Be-A-Star Program Awards page to see what we’re looking for. Use the provided entry forms to nominate your operation and star associates for eligible awards.

How to get credit:1. Go to the Be-A-Star Program Awards page.2. Read the award descriptions.3. Complete nomination forms for any awards that your team or individual associates may be eligible for.4. Read the instructions on the form to make sure they are submitted correctly.

Award date: Regional and National award winners will be announced by no later than July 31st, 2015.

You may also choose to participate in two optional Compass Group North America Awards: the Compass in the Community North America Awards, and/or the Five Jewel Award for Best Practices in Diversity & Inclusion.

Star Resource Links:• Be-A-StarAwardspage• CompassintheCommunityNationalAwardspage• Five-JewelAwardpage

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awardsDue DaTe: June 19, 2015

This is your opportunity to be recognized for your growth and success this year.

Operations that earn all three Stars are Gold Accounts!

Gold Accounts that also achieve budget through the 3rd Quarter are Platinum Accounts! Gold Accounts will be rewarded with a certificate of achievement and publication in an internal newsletter. Platinum accounts will be rewarded with a plaque of achievement and publication in an internal newsletter.

Additionally, Flik rewards outstanding achievements of individuals and the top performing operations regionally. Click on Be-A-Star Program Awards and follow the instructions to submit your operation and star associates for Regional and National Awards.

YoumayalsochoosetoparticipateintwooptionalCompassGroupNorthAmericaAwards:theCompass in the Community North America Awards, and/or the Five Jewel Award for Best Practices in Diversity & Inclusion. Click on the links for each to learn more.

Awards Resource Links:• LinktoBe-A-StarProgramAwardspage• LinktooptionalCompassintheCommunityNationalAwardspage• LinktooptionalFiveJewelAwardpage

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Compass in the CommunityDue DaTe: July 10, 2015

Compass in the Community North America Awards(Optional Participation)

Giving back to the communities we serve is the right thing to do. Compass Group is proud of the time, energy and financial resources our businesses and associates contribute to help build stronger, healthier communities. The Compass in the Community North America Awards program recognizes those associates and accounts who best demonstrate this guiding principle.

How to get credit:1) Complete the Star Achievement’s Compass in the Community form, adding a brief essay (maximum 500 words)

descriptionoftheprojectshouldinclude: •Communityinitiative(s)andtheirgoalsandobjectives •Levelofsupportfromoperation/teamassociates •Outcomeoftheproject’seffortswithinformationaboutitseffectonoutreachrecipients,aswellasaccountassociates,

client(s), customers, and vendors (where applicable) •Anypublicacknowledgementreceived

2) The submission should be exhibited in presentation format. This can be a scrapbook, electronic presentation (such as PowerPoint), or a video* (on CD/DVD or provide link address if posted on web). *Note: Videos can be no longer than 5 minutes in total length and not professionally produced.

•Includedocumentationofplanning,executionandresults(pictures,meetingnotes,volunteersign-ups,diagramsandgraphs, press releases, newspaper articles, pictures, flyers, thank you notes, etc.).

How to Submit: Send your form and submission to your Be-A-star Contact by Friday, June 26, 2015 (suggested date to all for top selections).

Due Date for Division Entries: Each program (Canteen, Eurest, Chartwells Schools, Morrison, Corporate, etc.) may send up to three (3) submissions for CITC North America Awards consideration. Chosen submissions for Awards consideration must be received by Summer Baruth, Inclusion Generalist, by Friday, July 10, 2015.

Number of Awards:FiveOneGoldaward:$8,000forcharitiesandattendanceattheBe-A-starRecognitionCelebration!OneSilveraward:$6,000forchosencharitiesThreeBronzeawards:$2,000eachfortheirrespectivecharities

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Judging Criteria:Winningsubmissionshavethefollowingcriteriaincommon:• Outreachappearedtobea“wayofdoingbusiness”• Activitiespromotedsustainabilityfortherecipient(s)and/orcause• Activitiesmadeasignificantandassessableimpact• Activitiespromotedteambuildingandtherewassignificantassociateinvolvement• CollaborationwithotherCompassand/ornon-Compassgroups• Goalsofthecommunityactivitywereclearlydefinedandfocused• Activitieswerewell-planned,executedandoutcome(s)measuredandpresented

The North America Awards judging committee consists of executive officers, managers and at least one representative from a non-profit partner organization. (It is suggested that divisional judging groups have a similar make-up, though each program can decide how to choose their Awards submissions.)

Award Date: Site Contacts and Managers of winning submissions will be contacted by the mid-August 2015.

CITC Awards Resource Links:• CTICStarAchievementform• CITCIdeasandSuggestionsPDF• CITCJudgingform• CITCParticipationCertificate

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Diversity & InclusionDue DaTe: June 19, 2015

Due Date: June 19, 2015

Five Jewel Award for Best Practices in Diversity & Inclusion(Optional Participation)

Due: (Due dates to be determined by at the program level by Sector Be-A-Star Representatives in conjunction with DAC/DIAC chairs. Sector winning submissions must be received by July 17, 2015.)

Mail sector winning submissions to:Compass Groupc/o Diversity & Inclusion Dept.2400 Yorkmont RoadCharlotte, NC 28217

Diversity & Inclusion: Road Map to Innovation, Sustainability and GrowthCompass Group believes a diverse and inclusive environment supports innovation and collaboration, and benefits our associates, clients and customers.

Our Commitment to Diversity & Inclusion is good for us because it allows us to:•Deliverpositivebusinessresults.•Buildahighlyskilledworkforcethatreflectsourdiverseclientandcustomerbase.•Provideinnovativeproductsandservicestoourcustomersandclients.•Seeknewbusinessopportunitieswhileweretainourclientbase.•Givebacktothecommunitieswetouchandserve.

Visit AltogetherGreat.com to learn more about Diversity & Inclusion at Compass Group.

Description of Activity:

Diversity & Inclusion at WorkDoes your unit or team embrace diversity & inclusion on a regular basis? If so, we want to hear from you! In the space below, describe how your unit or team brings the power of diversity & inclusion to your fellow teammates, clients and customers.Herearesomeexamples:•Createnewslettersaboutevents,activitiesandassociateachievementsthataresharedwithyourassociates,managers

and clients•Involvemembersofthecommunityinyoureventsorengagewithcommunitygroupstoenrichyourunderstandingofthe

diverse communities we serve

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•Learnabouttheguestsandclientsyouserveandprovideuniqueofferingstocatertotheirneeds•Hostaregularsummitwithyourassociatestolearnmoreaboutthemandadjustyourdailyoperationstoprovideamore

inclusive environment•Hostregularculturalawarenessorappreciationevents.Notonlyshouldtheeventbeexciting,buteducationalby

creating a theme/topic for the event, featuring menu items and sharing information that goes along with the theme/topic (i.e. County Fair, The 1960’s, or cultural event, like Cinco de Mayo, St. Patrick’s Day, Bastille Day, etc.).

•Useclientsurveystohelpyourunitorteamunderstandtheuniqueneedsofyourclientandhowyouplan,haveand/orare addressing them.

•Provideanopportunityforassociatestoproudlysharetheirdistinctivecharacteristics.

Create a report, video or scrapbook that answers the following questions:1. How many associates are in your unit(s), department(s) or Be-A-Star team?2. How many associates participated and/or were involved with presented diversity & inclusion imitative(s)?3. What did your team learn about the importance of teamwork and how did/does the diversity of your team make a

difference when promoting diversity & inclusion in the workplace?4. Describe how your unit or team embraces diversity & inclusion on a regular basis and how diversity & inclusion helps to

promote team awareness and teamwork.

NOTE: To qualify for the 2015 Five Jewel Award, you must:•Step 1: Complete the Star 3 Diversity & Inclusion achievement. - Be sure to complete the Star 3 form.•Step 2: Complete the Five Jewel “Diversity & Inclusion at Work” activity. - Ensure that all questions are answered and the completion criteria is met.•Step 3: Submit an essay, scrapbook or video following the guidelines below.

How to submit for award consideration:Along with a copy of your Star 3 Diversity & Inclusion Achievement Form, provide above information in one of the below acceptableformats:•Anessayofnomorethan1000words•Ascrapbookdisplayingphotos,associatetestimonials,asummary,etc.•Avideowithphotos,associatetestimonials,asummary,etc.nottoexceed5minutes.THEVIDEOCANNOT BE CREATEDAND/ORPRODUCEDBYAPROFESSIONALCOMPANYORORGANIZATION.YOURTEAM/UNITMUSTCREATE AND/OR PRODUCE THE VIDEO.•SumbissionsaretobesenttoMaryBethToewe,CommerceDrive,Suite330,FortWashington,PA19034by

June 19, 2015.

IMPORTANT: Your team may only submit one item listed above. Sending more than one will deem the entry ineligible.

Five Jewel Resource Links:•Diversity&InclusionStarAchievementform•MappingOurWayForwardPDF•DiversitypageonAltogetherGreat.com-http://www.altogethergreat.com/Pages/DiversityAndInclusion.aspx •DiversityPageonMyCompass-https://mycompass.compass-usa.com/hr/Pages/Diversity%20and%20Inclusion/Diversity%20and%20Inclusion.aspx

•FiveJewelAwardpageonMyCompass(featuringpastwinners)https://mycompassnew.compass-usa.com/compassinthecommunity/Pages/Diversity%20and%20Inclusion/Five%20Jewel%20Award.aspx

•FiveJewelAwardProcessandJudgingCriteriaPDF

27

program Support

If you have questions regarding any of the achievements or support materials in your sector Be-A-Star Program, contact the Regional Committees, District Champions, below.

Brian Donohue Region:David UnderwoodDavid.underwood@compass-usa.com

Neil Gardner Region:Patti DavidsonPatti.davidson@thunderbird.edu

Peter Soguero RegionSteve BorenkoffSteve.borenkoff@compass-usa.com

Rick Russo Region:LaurenCoriglianoLauren.corigliano@compass-usa.com

Mary Beth Kelly Region:Pat CombsJeanette.combs@compass-usa.com

All other inquiries can go to:Sherri HolmesSherri.holmes@compass-usa.com

28

Website Support

Your Be-A-Star Program is all in one place.

You will find your 2015 sector Be-A-Star program materials, upload any necessary submissions and, if required, claim Stars for your operation all on one website – beastar.compass-usa.com.

If you need assistance with the Be-A-Star website, send an email to your Regional Be-A-Star Committee. See the Program Support section for a list of contacts.

29

Official rules

I. General Rules

Introduction:CompassGroup(“Sponsor”)issponsoringtheBe-A-Star2015Program(“ThePromotion”)foreachofitscompanies — Bon Appétit, Canteen, Chartwells, Corporate Office, Eurest, Flik International Corp., Foodbuy, Morrison, and TouchPoint (“Companies”). The Promotion involves three “Stars.” Each Star consists of a series of activities and skill-based Achievements (“Action Items”). There are also three Special Awards. These general terms and conditions (“General Rules”) apply to all Achievements and Special Awards. In addition, each Achievement and Special Award may be subject to specific terms and conditions (“Action Items Rules” or “Special Award Rules,” respectively), as discussed below. The General Rules, Component Rules, and the Special Award Rules together form these Official Rules. The Promotion begins August 2014 and ends June 2015. The specific timing for each Achievement is set forth in the Achievement Rules. The timing for each Special Award is set forth in the Special Award Rules.

Eligibility:Mustbe18yearsoldorolder.Eachparticipantmustcomplywithalltermsandconditionssetforthin these Official Rules, and winning is contingent upon fulfilling all such requirements. Entries must be originalwork and must not have been previously published or have won any other award. Participants are eligible onlyif they are actively employed with the company at the time of award payout. Active participants will receivea prorated award based on the number of weeks worked in the eligible position. Vacation will be consideredweeks worked for the purpose of eligibility. If a participant’s employment with the company is terminated either voluntarily or involuntarily, or if a participant engages in conduct which gives rise to a suspension or some other form of disciplinary action, then notwithstanding any other provisions of the Be-A-Star Recognition Program, the participant shall automatically become ineligible to receive all or part of an award, subject to the sole and absolute discretion of Compass Group hereinafter known as the “Company,” to decide otherwise.

Prizes:Prizes,selectionprocess,timing,andprizevaluedetailsaresetforthintheAchievementRulesandSpecial Award Rules. No substitution or transfer of prizes permitted except by Sponsor, who, in the event ofprize unavailability or any other reason, reserves the right to substitute any prize with another prize of equal orgreater value. All taxes, fees, and surcharges, and any other expenses not listed as included in a prize are the sole responsibility of the prize winners. Acceptance of a prize constitutes permission for Sponsor and its advertising and promotional agencies to use winner’s name and likeness for advertising and promotional purposes in any media without additional compensation unless prohibited by law. Decisions of Sponsor or judges grading submissions for any Achievement or Special Award are final and binding in all matters relating to the Promotion. In the event of a tie in any Achievement or Special Award that requires judging or evaluation, duplicate prizes will be awarded. For prizes exceeding $7500invalue,potentialwinnerswillberequiredtosignandreturnanAffidavitofEligibility,LiabilityRelease,andwherelawful, a Publicity Release, within fourteen (14) days of notification. If a potential winner does not return such release within the (14) day time period, such potential winner will be disqualified and another winner selected in the place of the disqualified person at random from all eligible entries. If any prize or prize notification is returned as non-deliverable, the potential winner will be disqualified and another potential winner will be selected in the original potential winner’s place. A cashpayoutisproratedbasedonfulltimeequivalence.Fortyhoursequalsonefullshare,thirtyhoursequals3⁄4share,twentyhoursequals1⁄2share,etc.,basedonthenormalworkweekatthetimeofpayout.

Miscellaneous:ByparticipatinginthePromotion,participantsagreetoreleaseandholdharmlessSponsor,itsparents, subsidiaries, divisions, related companies and their respective officers, directors, employees, and agents from and against any and all claims or causes of action arising out of participation in the Promotion or with awards provided hereunder. All entries become the property of Sponsor. Sponsor is not responsible for late, lost, illegible, incomplete,

30

stolen, misdirected or postage due entries. If for any reason the Promotion is not capable of running as planned including due to tampering, unauthorized intervention, fraud, technical failure, human error or any other causes beyond the control of Sponsor that corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Promotion, Sponsor reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Promotion. The Sponsor assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft of destruction or unauthorized access to, or alteration of, entries.

Submission of entry grants Sponsor and its agents the right in perpetuity to reproduce, publish, use, edit, adaptand/or modify such entry in any way, in any and all media, without limitation and without compensation toparticipant. Any and all disputes, claims, and causes of action with Sponsor arising out of or connected withthis Promotion, other than determination or validity of claims, shall be resolved individually and exclusively byarbitration under the Commercial Dispute Resolution Procedures of the American Arbitration Association inCharlotte, North Carolina. Any and all claims, judgments and awards shall be limited to actual out-of-pocketcosts incurred, including costs associated with participating in this Promotion, but in no event attorneys’ fees.Participantsherebywaiveallrights:(i)toclaimorbeawardedanypunitive,direct,indirect,incidentalandconsequentialdamagesandanyotherdamages,otherthanforactualout-of-pocketexpenses;and(ii)tohavedamages multiplied or otherwise increased. All issues and questions concerning the construction, validity,interpretation and enforceability of these Official Rules, shall be governed by, and construed in accordancewith, the laws of the State of North Carolina. Sponsor reserves the right to cancel or modify this program asdetermined by Sponsor in its sole discretion. Any modification of these Official Rules shall be communicated tothe participants via mail and/or e-mail. Void where prohibited.

WinnersList:Foralistofprizewinners,sendaself-addressedstampedenvelopeto:Be-A-Star Winnersc/o Engagement & RecognitionCompass Group North America2400 Yorkmont RoadCharlotte, North Carolina 28217

31

Squares Indicate Fiscal Calendar Quarter-end Dates Stars Indicate Star Due Dates

October 2014

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

September 2014August 2014 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

November 2014 December 2014 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

January 2015

February 2015 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

March 2015 April 2015

May 2015 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

June 2015 July 2015

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Star Due Date Calendar

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

32

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33

Star Tracking poster - Star 1

Celebrating Compass Group’s 20th Anniversary.

Star 1Due Date: FeBRuaRY 20, 2015

34

Star Tracking poster - Star 2

Celebrating Compass Group’s 20th Anniversary.

Star 2Due Date:

april 3, 2015

35

Star Tracking poster - Star 3

Celebrating Compass Group’s 20th Anniversary.

Star 3Due Date: June 19, 2015