Be-A-StAr 2015 Table of Contentsbeastar.compass-usa.com/SiteCollectionDocuments/ba...take a step...

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Introduction .................................................................................................................................................................. 2

Fedele Bauccio, CEO – Bon Appétit Management Company Message ................................................................. 3

Star 1............................................................................................................................................................................. 4 Achievement Option 1 – Program Rollout & Launch................................................................................................ 5 Star 1 Achievement 1 Form - Be-A-Star 2015 Program Launch .......................................................................... 6 Achievement 2 - Be-A-Star Client Meeting .............................................................................................................. 7 Star 1 Achievement 2 Form - Be-A-Star Client Meeting ...................................................................................... 8 Achievement 3 - Spotlight Your Employee Communication Board .......................................................................... 9 Star 1 Achievement 3 Form - Spotlight Your Employee Communication Board ................................................ 10 Achievement 4 - Spotlight On A Star Employee - Nomination ................................................................................11 Star 1 Achievement 4 Form - Star Employee Nomination ................................................................................. 12

Star 2........................................................................................................................................................................... 13 Achievement 1 - Spotlight on Safety ...................................................................................................................... 14 Star 2 Achievement 1 Form - Spotlight on Safety .............................................................................................. 15 Achievement 2 - Spotlight on Food: Employee Recipe Submission ..................................................................... 16 Achievement 2 Form - Spotlight on Food: Employee Recipe Submission ....................................................... 17Achievement 3 - Compass & Bon Appétit in the Community....................................................................................... 18 Star 3 Achievement 2 Form - Compass & Bon Appétit in the Community ............................................................. 19 Achievement 4 - Spotlight On A Star Employee - Nomination ........................................................................... 20 Star 2 Achievement 4 Form - Spotlight On A Star Employee - Nomination............................................................ 21

Star 3........................................................................................................................................................................... 22 Achievement 1 - Spotlight On Your Account Financials ......................................................................................... 23 Star 3 Achievement 1 Form - Spotlight On Your Account Financials ................................................................. 24 Achievement 2 - Spotlight On Sustainability .......................................................................................................... 25 Star 3 Achievement 2 Form - Spotlight On Sustainability .................................................................................. 26 Be-A-Star 2015: Star 3 - Diversity & Inclusion @ Bon Appétit Management Company ......................................... 27 Star 3 Form – Diversity & Inclusion ................................................................................................................... 28 Achievement 4 - Spotlight On A Star Employee - Nomination ............................................................................... 29 Star 3 Achievement 4 Form - Spotlight On A Star Employee - Nomination ....................................................... 30 Achievement 4 – Eyes on the Prize ....................................................................................................................... 31

Awards ........................................................................................................................................................................ 32 Be-A-Star Program Awards .................................................................................................................................... 33 ABC Hourly Associate Nomination Form ........................................................................................................... 34 ABC Salaried Associate Nomination Form ........................................................................................................ 35 Regional Account of the Year Entry Form .......................................................................................................... 36 Compass in the Community North America Awards ......................................................................................... 37-38 Five Jewel Award ..............................................................................................................................................39-40

Program Support ....................................................................................................................................................... 41

Website Support ........................................................................................................................................................ 42

Be-A-Star 2015 - Official Rules ............................................................................................................................43-44

Star Due Date Calendar............................................................................................................................................. 45

MAP Document .......................................................................................................................................................... 46

Star Tracking Posters...........................................................................................................................................47-49

Table of ContentsBe-A-StAr 2015

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Welcome to the 2015 Be-A-Star Program: Spotlight On Us

Bon Appétit Management Company has succeeded for over 28 years by keeping the focus on our customers and giving them our very best, every day. When a milestone year rolls around, it calls for a celebration of our company and our people. This year’s Be-A-Star theme, Spotlight On Us, centers on the inclusive word “Us.” It says that every employee is essential to our company’s growth and prosperity. We can all share the spotlight, and enjoy the rewards of the team approach that has helped us lead the industry for two decades.

The Be-A-Star program gives you goals that will help you be successful, while offering you the opportunity to be recognized for being the best. Star Achievements are tasks aligned with our company’s business objectives and other goals. The program consists of 3 Star periods, aligned with the first three quarters of the fiscal calendar. In the fourth quarter, results are tallied, and national winners are determined. Challenge yourself and your team to exceed expectations, and you may be among the winners!

You can access your program instructions, find support, upload submissions and claim Stars right here on the Be-A-Star website. We’ve done our best to make it simple and to give you links to everything you’ll need. Please help us keep it ‘green’ by completing and submitting all reports and forms electronically.

How to get started:• ReadtheIntroductionandStars1,2and3;prepareaplanforcompletingalltherequirementsontime.• IntroducetheProgramtoyourteam: 1. Read Fedele Bauccio’s message aloud. 2. Play the Program Kick-Off Video. 3. Share the support document “Mapping Our Way Forward” with your team - an overview of Compass Group’s

Management & Performance Framework. 4. Order Be-A-Star merchandise to build enthusiasm, or to keep on hand for individual recognition at a team meeting or

event. 5. Print and hang each Star poster to track the progress of each Star period.

Introduction Resource Links: •Fedele’sMessagepage •ProgramKick-OffVideo •Mapping Our Way Forward support document •ProgramSupport

IntroductionBe-A-StAr 2015

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President’s MessageBe-A-StAr 2015

Dear Member of the Bon Appétit Family:

This year’s Be-A-Star theme puts the Spotlight On Us, the people behind the great food. We have an opportunity to celebrate teamwork, outstanding customer service and working safely. I welcome the chance to take a step back from our busy schedules and reflect on how much we all mean to each other.

Our individual success is inextricably linked the success of our co-workers and the company’s success depends on all of us. Bon Appétit Management Company’s reputation as an industry-leader is the collective result of what we all do each and every day. That certainly deserves the spotlight.

Warmest regards,

Fedele

Leader’s Message Resource Links:Printable PDF of leader’s message

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Star 1 Due Date: January 9, 2015

You have up to four achievement options to choose for Star 1 –

Three business goals and one employee recognition nomination.

You must complete two of the activities to receive credit for Star 1. Click on each item to see a full description and instructions.

Option 1 = Program Rollout: Focus on engagement by sharing the Be-A-Star program with your team. Get all your employees excited about participating on the Be-A-Star Program.

Option 2 = Client Partnership: As in previous years, share the Be-A-Star program with your client. Discuss how your account will get involved with the Be-A-Star program. Remember to mention that Be-A-Star helps meet our business goals while recognizing great employees in your account. Keep your client updated on your team’s progress and talk about your “Star” employees.

Option 3 = Employee Communication Board: Keeping your teams updated on Bon Appétit business is very important. Many of our accounts have great methods in communicating with employees to Spotlight information for the account. Now it’s time for your account to share these best practices with other accounts. Take a picture of your Employee Communication Board and give us details (i.e., how do you maintain your board, share your creative methods, newsletters, pictures, etc.).

Option 4 = Recognizing Great Employees: Meet with your staff and follow the criteria so you can nominate an employee who exceeds job expectations, provides consistent performance, and is an overall STAR.

Star Achievement Links:•ProgramLaunch&Rollout•ClientMeeting•EmployeeCommunicationForm•StarEmployeeRecognitionForm

Star 1 Due DaTe: January 9, 2015

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Program Rollout & Launch

Your team should know all about the Be-A-Star 2015 “Spotlight On Us” Program. Make the launch simple but effective so your team is involved with Be-A-Star!

We recommend you reserve at least 15 minutes to have a “Be-A-Star Program Launch” that includes all of your employees at your account. Read Fedele’s letter and play the program launch video that is already provided on the program website. The goal here is to drive engagement and inform your teams about the program. We would like to hear and see how you will inform your teams about this year’s Be-A-Star program.

How to get credit:Get your teams excited with the 2015 Be-A-Star “Spotlight On Us” program rollout and launch. Gather your teams and use the tools available to get your teams excited about the program.

Award: Best Regional Winner for Program Launch

Judging criteria: Your RVP/DM’s will decided who will win this achievement for their region.

Number of awards: 1 per region.

Award date: By March 1, 2015

Star Resource Links:Star 1 Achievement 1 – Program Launch

Star 1 - achievement Option 1Due DaTe: January 9, 2015

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Star 1 Achievement 1 Form - Be-A-Star 2015 Program Launch

(This document will be ‘locked’ in the online program, and users will only be able to make entries in the gray form fields)

Save completed form and upload to Star Claims page of the Be-A-Star website: beastar.compass-usa.com.

Set a date and use this time to have a “Be-A-Star Program Launch.” Follow the list below so you can have a good start to the program. Good luck and let us know how you conducted your program launch.

Provide a description of how you launched the 2015 Be-A-Star program at your account

Take pictures of your group meeting as part of your launch session

Capture employee comments regarding the launch session

In the space below, describe how you conducted your program launch and rollout to your teams.

Operation Number Operation Name Manager Name Operation Phone Email Address

Region District Manager Operation Mailing Address

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Star 1 - achievement 2Due DaTe: January 9, 2015


Be-A-Star Client Meeting

Meet with your client and get them excited about the 2015 Be-A-Star “Spotlight On Us” Program. Describe to your client about how you plan to get your team involved with completing the program requirements. We have clients that get involved with some parts of the program. Now’s your chance to get your client involved to gain their support in achieving program success.

How to get credit:

1. Meet with your client and use the submission form to describe the outcome of your meeting.

2. Take a picture with your client and submit details about your meeting. Did your client have any feedback? How did the session go?

3. Upload submission form, along with photos, to the Star Claims page of the Be-A-Star website

Star Resource Links:

Star 1 Achievement 2 Form – Be-A-Star Client Meeting

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Star 1 Achievement 2 Form - Be-A-Star Client Meeting


This form will help you capture the great meeting that you will have with your client with introducing the 2015 Spotlight On Us Be-A-Star Program. Utilize the list below to keep you on task with this important meeting:

In the space below, describe the meeting with your client

Schedule a meeting with your client

Be prepared by using the Be-A-Star tools contained on the website

Talk about the program rollout and launch

Describe your meeting and take a picture with your client.

In the space below, describe the meeting with your client.



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Spotlight Your Employee Communication Board

Our Bon Appétit accounts benefit from sharing best practices in our workplaces. Here is an opportunity for your account to share great communication through the Spotlight Employee Communication Board option. Tell us how you Spotlight communication to your teams to keep them informed on business updates. Utilize the Be-A-Star Program to show your program progress. Get your marketing people involved and start building your board to help communicate better at your account. We continue to seek great examples of account Employee Communication Board. The board should contain examples of good communication (newsletters, policy updates, employee recognition notes, etc.).

How to get credit:Take a picture of the Employee Communication Board at your account and provide details so other accounts can learn from your best practice.

Award:Best Employee Communication Board for each region.

Judging criteria:RVP or office department manager.

Number of awards:6 Awards

Award date:March 1, 2015

Star Resource Links:Star 1 Achievement 3 – Spotlight Your Employee Communication Board


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Star 1 Achievement 3 Form - Spotlight Your Employee Communication Board



In the space below, describe how you will Spotlight Your Employee Communications Board: Follow these steps to describe below:

Provide in detail a description of the Employee Communication Board

Take a picture of your work to describe your submission

Provide details on who maintains the board, the benefits, and the cost of your board

In the space below, describe your Employee Communications Board:



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Spotlight On A Star Employee - Nomination

Put the spotlight on and nominate a “Star Employee” from your account. Follow the Selecting “A Star Employee” criteria to help you substantiate your nomination.

Our chance to recognize employees has been important throughout the Be-A-Star program and within Bon Appétit. Here is a chance to Spotlight talent and nominate a Star Employee from your team. As with all nominations, substantiate your information with specific performance feedback that describes a great employee:

1. A strong performance appraisal2. Positive customer comments 3. Positive co-worker feedback4. Takes initiative5. Reliable and on time6. Recognized as a Star Employee

How to get credit:Submit a nomination form along with a picture.

Award:Star Employee should receive recognition. See award recommendations.

Judging criteria:The leadership team should decide based on feedback from your managers, supervisors, and employees.

Number of awards:1 Per Account


Star Resource Links:Star 1 Achievement 4 – Employee Recognition Form


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Star 1 Achievement 4 Form - Star Employee Nomination

I nominate (enter name and title here) for going above and beyond. **Please ensure the correct spelling of the employee’s name in the space above.

Your Name:

Your Email:

Your Phone:

Your Title:

Your Unit

Name:

Today’s Date:

Nominee’s Manager:

Manager’s

Email:

Nominee’s

Unit Number:

Nominee’s

Unit Name:

Unit Mailing

Address:

RVP’s Name:

DM’s Name:

DM’s Mailing

Address:

Save completed form and upload with a picture of your nominee to the Star Claims page of the Be-A-Star website.

Check the Values and Guiding Principles below that your nominee has exemplified. Our Values: Our Guiding Principles:

___ Openness, Trust, and Integrity ___ Safety, Health, and Environment First

___ Passion for Quality ___ Delivering for Clients and Consumers

___ Win Through Teamwork ___ Developing our People and Valuing Diversity

___ Responsibility ___ Profitable Growth

___ Can-do ___ Constant Focus on Performance and Efficiency

In the space below state why you are recognizing this person. Include a specific instance where the nominee went above-and-beyond their “normal” duties. Include measurable results, client/customer comments, and concrete examples about the contributions they made towards making us altogether great.

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Star 2 Due Date: April 3, 2015

In this Star we will continue to shine the Spotlight On Us in areas of Safety, the Employee Recipe Program, BA in the Community and putting the Spotlight on a “Star” employee.



Option 1: Spotlight on Safety: Show us how your account keeps the Spotlight on Safety. Many accounts have become innovative with safety teambuilding activities, nominating safe employees and getting everyone on the Spotlight to Safety. Here’s your chance to tell us how your account puts the Spotlight on Safety!

Option 2: Employee Recipe Program: Another year of putting the Spotlight On Great Food by recognizing a recipe from our employees. Many of our accounts have submitted great recipes as part of the Be-A-Star program. We look forward to another great list of recipes!

Option 3: Bon Appétit/Compass in the Community: Take a day to Focus on the Community. We strive to do the right thing that includes giving back to our communities. We continue to receive submissions that impact our communities in a positive way. Are you looking for an idea? Take a look at some examples on the Extranet for Be-A-Star submissions.

Option 4 = Spotlight A Star Employee: Put the Spotlight on Star Employee. Drive engagement with nominating a star employee at your account.

You must complete two of the activities to receive credit for Star 2.

Click on each achievement to see a full description and instructions. Star Achievement Links:• Star2Achievement1Option-SpotlightOnSafety• Star2Achievement2Option-EmployeeRecipeProgram• BonAppétit&CompassintheCommunity• Star2Achievement4Option-SpotlightAGreatEmployee

Star 2 Due DaTe: aPrIl 3, 2015

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Spotlight on Safety

The Spotlight on Safety is very important in keeping with an environment that supports our belief that we want to send our employees home each day the same condition that they came to work. With all the safety programs we have at Bon Appétit, we want to give you an opportunity to demonstrate how you are putting the Spotlight on Safety at your account. Has your safety record improved? How many days has your account been accident free? Do you have a safety committee? How about a cool safety bulletin board? How are you putting the Spotlight on Safety in your account?

How to get credit:Fill out the Achievement Option 1 Form and include specific details on how your account keeps Spotlight on Safety. Take pictures of your teams.

Award:National Safety Award Winner

Judging criteria:RVPs & Sector Safety Champion

Number of awards:1 Per Region

Award date:By September, 2015

Star Resource Links:Star Achievement 1 Form – Spotlight on Safety

Star 2 - achievement 1Due DaTe: aPrIl 3, 2015

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Star 2 Achievement 1 Form - Spotlight on Safety


Describe how your account keeps the Spotlight on Safety:

Has your account improved on safety? How many days are accident free?

Do you have a safety champion or an active safety committee at your account? Provide details on their results.

Do you have a cool safety bulletin board? Tell us about it and take pictures.

Do you have a safety contest to talk about? How has the contest improved your safety awareness at your account?

In the space below, describe how your account has a Spotlight on Safety.



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Spotlight on Food: Employee Recipe Submission

At Bon Appétit, we continue to have a Spotlight on Food through the Employee Recipe option. We continue to get great recipes from our accounts. These valued recipes are coming from traditional family recipes, diverse backgrounds and cultures, or something that was created there at the account as part of someone’s work experience. Continue to put the spotlight on these submissions and recognize an employee by making their recipe as part of the menu. Share how you will give the spotlight to that special dish. Dedicate a day for that employee’s submission in your café so your customers and clients can enjoy this special recipe. Have fun and tell your story!

How to get credit:Complete the Star 2 Achievement Form below and please include pictures of these delicious recipes.

Judging criteria:General Manager, Café manager & Executive or Sous Chef

Number of awards:1 per Region

Award date:September, 2015

Star Resource Links:Star 2 Achievement 2 – Spotlight on Food: Employee Recipe Submission


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Star 2 Achievement 2 Form - Spotlight on Food: Employee Recipe Submission (This document will be ‘locked’ in the online program, and users will only be able to make entries in the gray form fields)


Follow these instructions below as part of your submission

Have a 10@10 at your account to increase participation

Select your winner at the account

Take a picture of the winner with their dish

Feature the recipe at your account

In the space below, describe your submission



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Compass & Bon Appétit in the Community

Compass Group and Bon Appétit Management Company recognizes its responsibility to make a positive contribution and impact in our communities through outreach initiatives. This can easily be achieved by leading, participating, or supporting a community outreach project that also contributes to meeting our company business goals and objectives: • Partnerwithyourclient(s)andcustomerstoleadanoutreachproject.• Assistwithprogramsyourclientandcustomersarealreadyhostingviain-kind,financial,orvolunteersupport.• CollaboratewithotherareaCompassGroupaccountsinfacilitatingacommunityactionevent.• Individuallyleadactivitiestomeetasocietalneed.• Recognizeandaidwithemployee-initiatedcommunityoutreach.

*If you need help getting started, refer to the Compass in the Community “Ideas and Suggestions” resource document that is contained on the 2015 Be-A-Star website.

How to get credit:Complete and save the Compass in the Community Form and upload it to the Star Claims page of the Be-A-Star website at beastar.compass-usa.com by the Star 2 due date, April 3, 2015.

The Purpose of Completing a Compass in the Community Star Achievement is… It demonstrates Compass Group’s value of responsibility in making positive contributions to the health and well-being of employees, customers, and the communities in which we work and live. These activities can potentially strengthen employee, client, and customer relationships which in turn will result in higher retention levels with all groups. Other positive outcomes include unit organic business growth, opportunities for additional sales with other Compass Group companies, and access to greater supply savings.

Note: Consider participating in the optional Compass in the Community North America Awards. Refer to the “Awards” section and click on the optional ‘Compass in the Community Awards’ link to review the additional guidelines.

CITC Resource Links:• CITCStarAchievementform• CITCIdeasandSuggestionsPDF


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Star 2 Achievement 3 Form - Compass & Bon Appétit in the Community

Save completed form and upload to Star Claims page of the Be-A-Star website: beastar.compass-usa.com. NOTE: See the Awards section to submit an entry for the CITC North America Awards.

What organization(s) and/or community activity did your outreach initiative support (example: American Cancer Society, Diabetes Walk, etc.)? Who or what are the benefactors (students, homeless shelter, hurricane survivors, etc.)?

In what ways was support provided with this project(s) (financial, in-kind, or volunteering)?

Was there collaboration with other Compass Group accounts, client(s), customers, vendors, or any non-Compass groups? If yes, which ones?

Please provide measurements for the following, where applicable:

Total number of employees in Unit, Department and/or Be-A-Star Team

Total number of employees involved in each outreach activity

Number of non-employees participating in each activity on behalf of Compass Group (family, friends, etc.)

Total number of man-hours/time donated by Compass Group employees to activity

Total financial contribution by Compass Group employees or account

Unit, Department and/or Be-A-Star

Team Name Manager or Site

Contact Name Manager or Site Contact Phone Manager or Site Contact

Email Address

Sector & Region District Manager Manager or Contact Mailing Address

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Submit a nomination form along with a picture

How to get credit:Put the spotlight and nominate a “Star Employee” from your account. Follow the Selecting “A Star Employee” criteria to help you substantiate your nomination.




Award:Star Employee should receive recognition. See award recommendations

Judging criteria:The leadership team should decide based on feedback from your managers, supervisors, and employees

Number of awards:Per Account


Star Resource Links:Star 2 Achievement 4 – Spotlight On A Star Employee - Nomination


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Star 2 Achievement 4 Form - Spotlight On A Star Employee - Nomination


Your Name:

Your Email:

Your Phone:

Your Title:

Your Unit

Name:

Today’s Date:


Manager’s

Email:

Nominee’s

Unit Number:

Nominee’s

Unit Name:

Unit Mailing

Address:

RVP’s Name:

DM’s Name:

DM’s Mailing

Address:









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Star 3Due DaTe: June 19, 2015

Star 3 Due Date: June 19, 2015

Star 3 will help you continue to put the Spotlight on critical areas such as financials, sustainability and diversity/inclusion projects. There is also another opportunity to put the Spotlight on another Star employee at your account. Select two options below as part of your Star 3 submissions.



You must complete two of the activities to receive credit for Star 3.

Option 1 = Spotlight Your Account Financials: The company continues to put the Spotlight on delivering on profit. As with previous Be-A-Star programs, if you are a P&L account, you should exceed budgeted profit before overhead (PBO) by 5%. If you are a Fee or Subsidized Account, you will need to reduce your budgeted subsidy by 5%. Financial results with be confirmed by your RVP & District Manager.

Option 2 = Spotlight On Sustainability: At Bon Appétit, continuing our Spotlight on operating utilizing sustainable practices continues to be part of Living The Dream as part of our everyday work lives. Tell us how you operate with SustainablePractices.IdeasincludeutilizingtheFlavorFirstReport;achieveaFarmtoForkscoreofover20%andaCOR (Circle of Responsibility) score over 98%. Describe how you achieved your scores for this accomplishment.

Option 3 = Spotlight on Diversity and Inclusion: Putting the Spotlight on developing employees while valuing diversity is key for Bon Appétit and Compass. We continue to strive with creating an inclusive work environment that is challenging and provides opportunities and support for everyone to develop, learn, and succeed. For this option, you can use ideas that promote Diversity and Inclusion for your account. Remember that celebrating differences in a team environment promotes positive and productive work environment.

Option 4 = Spotlight A Star Employee Nomination: Meet with your staff and follow the criteria so you can nominate an employee who exceeds job expectations, provides consistent performance, and is an overall STAR.

Click on each item to see a full description and instructions.

Star Achievement Links:• Star3Achievement1Form–SpotlightOnYourAccountFinancials• Star3Achievement2Form–SpotlightOnSustainability• Star3Achievement3Form–SpotlightOnDiversityandInclusion• Star3Achievement4Form–SpotlightAStarEmployeeNomination• Awards

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Star 3 - achievement 1Due DaTe: June 19, 2015


Spotlight On Your Account Financials

The company continues to put the Spotlight with Financials so we deliver business on profit. As with previous Be-A-Star programs, if you are a P&L account, you should exceed budgeted profit before overhead (PBO) by 5%. If you are a Fee or Subsidized Account, you will need to reduce your budgeted subsidy by 5%. Financial results with be confirmed by your RVP & District Manager.

How to get credit:Work with your District Manager to explain how you achieved financial success

Judging criteria:RVP, District Manager & Corporate Finance Director

Star Resource Links:Star 3 Option 1 Achievement – Spotlight On Your Account Financials

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Star 3 Achievement 1 Form - Spotlight On Your Account Financials



Follow these steps below as part of this submission

Work with your DM to describe your financial results

Provide substantiation of your financial achievements (charts, statements, etc.)

Financials will be reviewed by your RVP, District Manager & Corporate Finance Director

In the space below, describe how your account achieved financial results.



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Spotlight On Sustainability

At Bon Appétit, continuing our Spotlight on operating and utilizing sustainable practices is part of Living the Dream in our everyday work lives. For this option, you have a chance to describe how you operate with Sustainable Practices. Ideas includeutilizingtheFlavorFirstReport;achieveaFarmtoForkscoreofover20%andaCOR(CircleofResponsibility)score over 98%. Describe how you achieved your scores for this accomplishment.

How to get credit:Submit a description of sustainable practices at your account. Utilize reports and describe your achievements as part of your submission.

Star Resource Links:•Achievement2–SpotlightOnSustainability•FlavorFirstReport

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Star 3 Achievement 2 Form - Spotlight On Sustainability



Follow these steps below as part of this submission

Work with your team to describe your sustainable practices and results

Provide substantiation of your sustainable efforts (Flavor First Reports)

Explain how you achieved Farm To Fork & COR Scores

In the space below, describe how your account achieved sustainable results.



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Diversity & Inclusion

Diversity & Inclusion is important to us because of you, our great people. All together we win. The unique backgrounds, talents, skills and abilities our associates bring to our clients and customers make us the leader in foodservice and support services management. That’s why we want to hear from you, our valued associates, about how you embody diversity & inclusion within your unit or team.

How to Get Credit:Simply complete the Diversity & Inclusion form and upload it to the Star Claims page on the Be-A-Star website.

Activity: Diversity & Inclusion Training ProgramsComplete the checklist on the form listing the types of diversity & inclusion training programs your employees have attended, and complete the short description.

Star Resource Links:•Star3Form–Diversity&Inclusion•DiversitypageonAltogetherGreat.com-http://www.altogethergreat.com/Pages/DiversityAndInclusion.aspx •DiversityPageonMyCompass-https://mycompass.compass-usa.com/hr/Pages/Diversity%20and%20Inclusion/

Diversity%20and%20Inclusion.aspx•Diversity&InclusionTrainingPageonMyCompass-https://mycompass.compass-usa.com/hr/Pages/Diversity%20

and%20Inclusion/Diversity%20and%20Inclusion%20Training.aspx

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Star 3 Form – Diversity & Inclusion

Save completed form and upload to the Star Claims page: beastar.compass-usa.com. Diversity & Inclusion Training Programs Note how many associates have completed the following Compass Group Diversity & Inclusion training classes:

Name of Training Class Number of Associates Diversity CHAT

Appreciating Differences™

Managing Inclusion™

Training during New Hire Orientation/New Manager Orientation

PASSPORT/Port of Call 5

Training during Compass College

Other training - enter course name:

In the space below, describe what your unit/team members have learned from each of these training classes, and provide examples of how your unit or team embraces diversity & inclusion throughout the year. NOTE: If you select “Diversity CHAT” from the list above, please provide your attendance sheet to confirm the session. All other information will be verified using your Operation/Cost Center number(s).

Check here if your unit/team would like to ‘go above and beyond’ by applying for this year’s Five Jewel Award for Best Practices in Diversity & Inclusion.

Unit, Department and/or Be-A-Star

Team Name

Operation or Cost Center Number(s)

Manager or Site Contact Name Manager or Site

Contact Phone Manager or Site Contact Email

Address

Sector & Region District Manager Contact Mailing Address

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Submit a nomination form along with a picture

How to get credit:Put the spotlight and nominate a “Star Employee” from your account. Follow the Selecting “A Star Employee” criteria to help you substantiate your nomination.




Award:Star Employee should receive recognition. See award recommendations

Judging criteria:The leadership team should decide based on feedback from your managers, supervisors, and employees

Number of awards:1 Per Account


Star Resource Links:Star 3 Achievement 4 Form - Spotlight On A Star Employee - Nomination

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Star 3 Achievement 4 Form - Spotlight On A Star Employee - Nomination


Your Name:

Your Email:

Your Phone:

Your Title:

Your Unit

Name:

Today’s Date:


Manager’s

Email:

Nominee’s

Unit Number:

Nominee’s

Unit Name:

Unit Mailing

Address:

RVP’s Name:

DM’s Name:

DM’s Mailing

Address:









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Eyes on the Prize

Congratulations – you’ve completed the program. Now the focus will be on you. Go to the Be-A-Star Program Awards page to see what we’re looking for. Use the provided entry forms to nominate your operation and star employees for eligible awards.

How to get credit:1. Go to the Be-A-Star Program Awards page.2. Read the award descriptions.3. Complete nomination forms for any awards that your team or individual employees may be eligible for.4. Read the instructions on the form to make sure they are submitted correctly.

Award date: Regional and National award winners will be announced by no later than July 31st, 2015.

You may also choose to participate in two optional Compass Group North America Awards: the Compass in the Community North America Awards, and/or the Five Jewel Award for Best Practices in Diversity & Inclusion.

Star Resource Links:• Be-A-StarAwardspage• CompassintheCommunityNationalAwardspage• Five-JewelAwardpage

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awardsDue DaTe: June 19, 2015


This is your opportunity to be recognized for your growth and success this year.

Operations that earn all three Stars are Gold Accounts!

Gold Accounts that also achieve budget through the 3rd Quarter are Platinum Accounts! Gold Accounts will be rewarded with a certificate of achievement and publication in an internal newsletter. Platinum accounts will be rewarded with a plaque of achievement and publication in an internal newsletter.

Additionally, Bon Appétit rewards outstanding achievements of individuals and the regionally top performing operations.Click on Be-A-Star Program Awards and follow the instructions to submit your operation and star employees for Regional and National Awards.

You may also choose to participate in two optional Compass Group North America Awards: the Compass in the Community North America Awards, and/or the Five Jewel Award for Best Practices in Diversity & Inclusion. Click on the links for each to learn more.

Awards Resource Links:• LinktoBe-A-StarProgramAwardspage• LinktooptionalCompassintheCommunityNationalAwardspage• LinktooptionalFiveJewelAwardpage

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Be-a-Star awardsDue DaTe: June 19, 2015

Award:ABC (Above & Beyond the Call of duty) Hourly and Salaried Awards

Judging Criteria:Regional Vice Presidents Nominations

Number of Awards:6 – One Hourly & One Salaried Per Region

Award Date:August, 2015

Award:Regional Account of the Year

Judging Criteria:Regional Vice Presidents Nominations

Number of Awards:6 – One per Region


Award:National Account of the Year

Judging Criteria:Regional Vice President Nominations

Number of Awards:6 – One Per Region


Award:Penta Award

Judging Criteria:CEO & COO

Number of Awards:1

Award Date:September, 2015

Be-A-Star Awards Resource Links:• LinktoABCHourlyEmployeeoftheYearForm• LinktoABCSalariedEmployeeoftheYearForm• LinktoRegionalAccountoftheYearForm

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1 | P a g e

ABC Hourly Employee Nomination Form

Save completed form and upload along with a picture of your nominated employee to the Star Claims page of the Be-A-Star website: beastar.compass-usa.com

I nominate

for the Above & Beyond the Call of duty Hourly Employee of the Year.

Describe why you are nominating this employee; include testimonials, customer comment cards, photographs, etc., to support the nomination. A committee will select the individual that has made the greatest contribution to the account’s/region’s success.



35

1 | P a g e

ABC Salaried Employee Nomination Form

Save completed form and upload along with a picture of your nominated employee to the Star Claims page of the Be-A-Star website: beastar.compass-usa.com

I nominate

for the Above & Beyond the Call of duty Salaried Employee of the Year.

Describe why you are nominating this employee; include testimonials, customer comment cards, photographs, etc., to support the nomination. A committee will select the individual that has made the greatest contribution to the account’s/region’s success.



36

1 | P a g e

Regional Account of the Year Entry Form

Save completed form and upload, along with supporting documentation, to the Star Claims page of the Be-A-Star website: beastar.compass-usa.com

This form is for consideration for REGIONAL ACCOUNT OF THE YEAR. List the Star Achievements that your team successfully completed, and promote your accomplishments by including client testimonials, customer comment cards, District Manager recommendations, photographs, etc., to support your nomination. A committee will select the account that has demonstrated the highest level of operational excellence, including successful completion of 3 Stars in the 2015 Be-A-Star Program and achieving PBO.



37

Compass in the CommunityDue DaTe: July 10, 2015

Due Date: July 10, 2015

Compass in the Community North America Awards(Optional Participation)

Giving back to the communities we serve is the right thing to do. Compass Group is proud of the time, energy and financial resources our businesses and employees contribute to help build stronger, healthier communities. The Compass in the Community North America Awards program recognizes those employees and accounts who best demonstrate this guiding principle.

How to get credit:1) Complete the Star Achievement’s Compass in the Community form, adding a brief essay (maximum 500 words)

description of the project should include: •Communityinitiative(s)andtheirgoalsandobjectives •Levelofsupportfromoperation/teamemployees •Outcomeoftheproject’seffortswithinformationaboutitseffectonoutreachrecipients,aswellasaccountemployees,

client(s), customers, and vendors (where applicable) •Anypublicacknowledgementreceived

2) The submission should be exhibited in presentation format. This can be a scrapbook, electronic presentation (such as PowerPoint), or a video* (on CD/DVD or provide link address if posted on web). *Note: Videos can be no longer than 5 minutes in total length and not professionally produced.

•Includedocumentationofplanning,executionandresults(pictures,meetingnotes,volunteersign-ups,diagramsandgraphs, press releases, newspaper articles, pictures, flyers, thank you notes, etc.).

How to Submit:Send your form and submission to your Be-A-Star Contact by Friday, June 26, 2015 (suggested date to all for top selections).

Due Date for Division Entries:Each program (Canteen, Eurest, Chartwells Schools, Morrison, Corporate, etc.) may send up to three (3) submissions for CITC North America Awards consideration. Chosen submissions for Awards consideration must be received bySummer Baruth, Inclusion Generalist, by Friday, July 10, 2015.

Number of Awards: FiveOne Gold award: $8,000 for charities and attendance at the Be-A-Star Recognition Celebration! One Silver award: $6,000 for chosen charities Three Bronze awards: $2,000 each for their respective charities

38

Judging Criteria: Winning submissions have the following criteria in common:• Outreachappearedtobea“wayofdoingbusiness”• Activitiespromotedsustainabilityfortherecipient(s)and/orcause• Activitiesmadeasignificantandassessableimpact• Activitiespromotedteambuildingandtherewassignificantemployeeinvolvement• CollaborationwithotherCompassand/ornon-Compassgroups• Goalsofthecommunityactivitywereclearlydefinedandfocused• Activitieswerewell-planned,executedandoutcome(s)measuredandpresented

The North America Awards judging committee consists of executive officers, managers and at least one representative from a non-profit partner organization. (It is suggested that divisional judging groups have a similar make-up, though each program can decide how to choose their Awards submissions.)

Award Date:Site Contacts and Managers of winning submissions will be contacted by the mid-August 2015.

CITC Awards Resource Links:• CITCStarAchievementform• CITCIdeasandSuggestionsPDF• CITCJudgingform• CITCParticipationCertificate

39

Diversity & InclusionDue DaTe: June 19, 2015

Due Date: June 19, 2015

Five Jewel Award for Best Practices in Diversity & Inclusion(Optional Participation)

Due: (Due dates to be determined by at the program level by Sector Be-A-Star Representatives in conjunction with DAC/DIAC chairs. Sector winning submissions must be received by July 17, 2015.)

Mail sector winning submissions to:Compass Groupc/o Diversity & Inclusion Dept.2400 Yorkmont RoadCharlotte, NC 28217

Diversity & Inclusion: Road Map to Innovation, Sustainability and GrowthCompass Group believes a diverse and inclusive environment supports innovation and collaboration, and benefits our associates, clients and customers.

Our Commitment to Diversity & Inclusion is good for us because it allows us to:•Deliverpositivebusinessresults.•Buildahighlyskilledworkforcethatreflectsourdiverseclientandcustomerbase.•Provideinnovativeproductsandservicestoourcustomersandclients.•Seeknewbusinessopportunitieswhileweretainourclientbase.•Givebacktothecommunitieswetouchandserve.

Visit AltogetherGreat.com to learn more about Diversity & Inclusion at Compass Group.

Description of Activity:

Diversity & Inclusion at WorkDoes your unit or team embrace diversity & inclusion on a regular basis? If so, we want to hear from you! In the space below, describe how your unit or team brings the power of diversity & inclusion to your fellow teammates, clients and customers. Here are some examples:•Createnewslettersaboutevents,activitiesandassociateachievementsthataresharedwithyourassociates,managers

and clients•Involvemembersofthecommunityinyoureventsorengagewithcommunitygroupstoenrichyourunderstandingofthe

diverse communities we serve

40

•Learnabouttheguestsandclientsyouserveandprovideuniqueofferingstocatertotheirneeds•Hostaregularsummitwithyourassociatestolearnmoreaboutthemandadjustyourdailyoperationstoprovideamore

inclusive environment•Hostregularculturalawarenessorappreciationevents.Notonlyshouldtheeventbeexciting,buteducationalby

creating a theme/topic for the event, featuring menu items and sharing information that goes along with the theme/topic (i.e. County Fair, The 1960’s, or cultural event, like Cinco de Mayo, St. Patrick’s Day, Bastille Day, etc.).

•Useclientsurveystohelpyourunitorteamunderstandtheuniqueneedsofyourclientandhowyouplan,haveand/orare addressing them.

•Provideanopportunityforassociatestoproudlysharetheirdistinctivecharacteristics.

Create a report, video or scrapbook that answers the following questions:1. How many associates are in your unit(s), department(s) or Be-A-Star team?2. How many associates participated and/or were involved with presented diversity & inclusion imitative(s)?3. What did your team learn about the importance of teamwork and how did/does the diversity of your team make a

difference when promoting diversity & inclusion in the workplace?4. Describe how your unit or team embraces diversity & inclusion on a regular basis and how diversity & inclusion helps to

promote team awareness and teamwork.

NOTE: To qualify for the 2015 Five Jewel Award, you must:•Step 1: Complete the Star 3 Diversity & Inclusion achievement. - Be sure to complete the Star 3 form.•Step 2: Complete the Five Jewel “Diversity & Inclusion at Work” activity. - Ensure that all questions are answered and the completion criteria is met.•Step 3: Submit an essay, scrapbook or video following the guidelines below.

How to submit for award consideration:Along with a copy of your Star 3 Diversity & Inclusion Achievement Form, provide above information in one of the below acceptable formats:•Anessayofnomorethan1000words•Ascrapbookdisplayingphotos,associatetestimonials,asummary,etc.•Avideowithphotos,associatetestimonials,asummary,etc.nottoexceed5minutes.THEVIDEOCANNOT BE

CREATED AND/OR PRODUCED BY A PROFESSIONAL COMPANY OR ORGANIZATION. YOUR TEAM/UNIT MUST CREATE AND/OR PRODUCE THE VIDEO.•SubmissionsshouldbesenttoPatriciaDozier,BonAppétitCorporateOffice,100HamiltonAvenue,Suite400,

Palo Alto, CA 94301 by June 19, 2015.

IMPORTANT: Your team may only submit one item listed above. Sending more than one will deem the entry ineligible.

Five Jewel Resource Links:•Diversity&InclusionStarAchievementform•MappingOurWayForwardPDF•DiversitypageonAltogetherGreat.com-http://www.altogethergreat.com/Pages/DiversityAndInclusion.aspx •DiversityPageonMyCompasshttps://mycompass.compass-usa.com/hr/Pages/Diversity%20and%20Inclusion/

Diversity%20and%20Inclusion.aspx•FiveJewelAwardpageonMyCompass(featuringpastwinners)https://mycompassnew.compass-usa.com/

compassinthecommunity/Pages/Diversity%20and%20Inclusion/Five%20Jewel%20Award.aspx •FiveJewelAwardProcessandJudgingCriteriaPDF

41

Program Support

We are offering continuous Be-A-star support to keep you informed with the program and help you succeed achieving program requirements. Your HR representative will assist you with program support. Please talk with your manager, District Manager and RVP as well to help you with Be-A-Star operational questions.

For HR assistance or questions, please contact the HRSC at 1-877-311-HRHR(4747) or [email protected]

Patricia Dozier, Senior HR Director & Sector Partner100 Hamilton Avenue, Suite 400Palo Alto, CA 94301(650) [email protected]

Katherine Collins – Senior HR [email protected] Kerri Dietl – HR Manager – Washington [email protected] Charise Reid – HR Manager, Case [email protected] Liza Rodriguez – Regional HR Manager, NE [email protected] Sue Sami – Senior HR Manager, Google [email protected] Beth Schartner – Regional HR Manager, Central [email protected] Michael Sutton – HR Manager, [email protected]

42

Website Support

Your Be-A-Star Program is all in one place.

You will find your 2015 sector Be-A-Star program materials, upload any necessary submissions and, if required, claim Stars for your operation all on one website – beastar.compass-usa.com.

If you need assistance with the Be-A-Star website, send an email to your Regional Be-A-Star Committee. See the Program Support section for a list of contacts.

43

Official rules

I. General Rules

Introduction: Compass Group (“Sponsor”) is sponsoring the Be-A-Star 2015 Program (“The Promotion”) for each of its companies — Bon Appétit, Canteen, Chartwells, Corporate Office, Eurest, Flik International Corp., Foodbuy, Morrison, and TouchPoint (“Companies”). The Promotion involves three “Stars.” Each Star consists of a series of activities and skill-based Achievements (“Action Items”). There are also three Special Awards. These general terms and conditions (“General Rules”) apply to all Achievements and Special Awards. In addition, each Achievement and Special Award may be subject to specific terms and conditions (“Action Items Rules” or “Special Award Rules,” respectively), as discussed below. The General Rules, Component Rules, and the Special Award Rules together form these Official Rules. The Promotion begins August 2014 and ends June 2015. The specific timing for each Achievement is set forth in the Achievement Rules. The timing for each Special Award is set forth in the Special Award Rules.

Eligibility: Must be 18 years old or older. Each participant must comply with all terms and conditions set forthin these Official Rules, and winning is contingent upon fulfilling all such requirements. Entries must be originalwork and must not have been previously published or have won any other award. Participants are eligible onlyif they are actively employed with the company at the time of award payout. Active participants will receivea prorated award based on the number of weeks worked in the eligible position. Vacation will be consideredweeks worked for the purpose of eligibility. If a participant’s employment with the company is terminated either voluntarily or involuntarily, or if a participant engages in conduct which gives rise to a suspension or some other form of disciplinary action, then notwithstanding any other provisions of the Be-A-Star Recognition Program, the participant shall automatically become ineligible to receive all or part of an award, subject to the sole and absolute discretion of Compass Group hereinafter known as the “Company,” to decide otherwise.

Prizes: Prizes, selection process, timing, and prize value details are set forth in the Achievement Rules andSpecial Award Rules. No substitution or transfer of prizes permitted except by Sponsor, who, in the event ofprize unavailability or any other reason, reserves the right to substitute any prize with another prize of equal orgreater value. All taxes, fees, and surcharges, and any other expenses not listed as included in a prize are the sole responsibility of the prize winners. Acceptance of a prize constitutes permission for Sponsor and its advertising and promotional agencies to use winner’s name and likeness for advertising and promotional purposes in any media without additional compensation unless prohibited by law. Decisions of Sponsor or judges grading submissions for any Achievement or Special Award are final and binding in all matters relating to the Promotion. In the event of a tie in any Achievement or Special Award that requires judging or evaluation, duplicate prizes will be awarded. For prizes exceeding $7500 in value, potential winners will be required to sign and return an Affidavit of Eligibility, Liability Release, and where lawful, a Publicity Release, within fourteen (14) days of notification. If a potential winner does not return such release within the (14) day time period, such potential winner will be disqualified and another winner selected in the place of the disqualified person at random from all eligible entries. If any prize or prize notification is returned as non-deliverable, the potential winner will be disqualified and another potential winner will be selected in the original potential winner’s place. A cashpayoutisproratedbasedonfulltimeequivalence.Fortyhoursequalsonefullshare,thirtyhoursequals3⁄4share,twentyhoursequals1⁄2share,etc.,basedonthenormalworkweekatthetimeofpayout.

Miscellaneous: By participating in the Promotion, participants agree to release and hold harmless Sponsor, itsparents, subsidiaries, divisions, related companies and their respective officers, directors, employees, and agents from and against any and all claims or causes of action arising out of participation in the Promotion or with awards provided hereunder. All entries become the property of Sponsor. Sponsor is not responsible for late, lost, illegible, incomplete,

44

stolen, misdirected or postage due entries. If for any reason the Promotion is not capable of running as planned including due to tampering, unauthorized intervention, fraud, technical failure, human error or any other causes beyond the control of Sponsor that corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Promotion, Sponsor reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Promotion. The Sponsor assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft of destruction or unauthorized access to, or alteration of, entries.

Submission of entry grants Sponsor and its agents the right in perpetuity to reproduce, publish, use, edit, adaptand/or modify such entry in any way, in any and all media, without limitation and without compensation toparticipant. Any and all disputes, claims, and causes of action with Sponsor arising out of or connected withthis Promotion, other than determination or validity of claims, shall be resolved individually and exclusively byarbitration under the Commercial Dispute Resolution Procedures of the American Arbitration Association inCharlotte, North Carolina. Any and all claims, judgments and awards shall be limited to actual out-of-pocketcosts incurred, including costs associated with participating in this Promotion, but in no event attorneys’ fees.Participants hereby waive all rights: (i) to claim or be awarded any punitive, direct, indirect, incidental andconsequentialdamagesandanyotherdamages,otherthanforactualout-of-pocketexpenses;and(ii)tohavedamages multiplied or otherwise increased. All issues and questions concerning the construction, validity,interpretation and enforceability of these Official Rules, shall be governed by, and construed in accordancewith, the laws of the State of North Carolina. Sponsor reserves the right to cancel or modify this program asdetermined by Sponsor in its sole discretion. Any modification of these Official Rules shall be communicated tothe participants via mail and/or e-mail. Void where prohibited.

Winners List: For a list of prize winners, send a self-addressed stamped envelope to:Be-A-Star Winnersc/o Engagement & RecognitionCompass Group North America2400 Yorkmont RoadCharlotte, North Carolina 28217

45

Squares Indicate Fiscal Calendar Quarter-end Dates Stars Indicate Star Due Dates

October 2014

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

September 2014August 2014 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

November 2014 December 2014 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

January 2015

February 2015 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

March 2015 April 2015

May 2015 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

June 2015 July 2015

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Star Due Date Calendar

46

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Star Tracking Poster - Star 1

Celebrating Compass Group’s 20th Anniversary.

Star 1Due Date: January 9, 2015

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Star 2Due Date:

april 3, 2015

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Star 3Due Date: June 19, 2015

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